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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

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Askly Review: Simple Multilingual Customer Support

Ecommerce Platforms

Askly for service providers: Widely used by hotels, restaurants, beauty salons and other service providers worldwide, Askly helps service providers to connect with potential clients, arrange appointments, and drive bookings on their websites. Further reading ?

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LOOKFANTASTIC Debuts Dermatological Skincare Hub to Enlighten and Assist Customers

365 Retail

The Dermatological Skincare hub is just one element of LOOKFANTASTIC’s commitment to helping shoppers at the click of a button, who will be able to book one-to-one 30-minute consultations with the brands in-house pharmacist or use the live chat function to ask a question to the team of beauty advisors.

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Smaller Spaces, Bigger Tech and Optimized CX

Retail TouchPoints

Customers book an appointment online and then shop in-store, creating a more curated feel while making life easier for associates to manage. Apple books one-on-one sessions with omni-specialists who can help with questions on new products, current ones or how to master a new functionality. This trend is happening in other areas, too.

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Omnisend vs. Dotdigital: A feature-by-feature comparison

Omnisend

You can also track your campaign’s performance and send it to multiple address books or segments. With Dotdigital, you can set up both address book triggers and date triggers. Or a discount on a hotel booking for an inaccessible country? Dotdigital Dotdigital also allows you to set up triggered campaigns.

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Chico’s Taps the Power of Personal Connections to Virtually Connect Associates and Shoppers

Retail TouchPoints

Live shopping apps embedded on the brand’s websites allow customers to review personalized looks as they are assisted by their local store employee, and associates continuously update their personal storefronts with curated product recommendations and services. If they purchase online, the associate is credited.

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Omnisend vs. Bronto–A Feature-by-Feature Comparison

Omnisend

You can see that even on their homepage—the only way to get on their platform and to see how it looks and works is by booking the demo. You can get familiarized with the Omnisend platform before booking a demo , and the platform offers a free 14-day trial and 15,000 email credits with no commitment. Source: G2.com.

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