More on Our Magento Support Services

• Magento Bug Fixes and Troubleshooting
  No store is immune to issues slowing it down, disrupting its work, and sometimes happening seemingly out of the blue. Those nuisances can ruin the user experience and scare away customers, so having developers at hand for emergency cases is a must. Our Magento support and maintenance specialists are on standby and react instantly when it comes to troubleshooting and bug fixing. We’re also in favor of analyzing the reasons and preventing issue reoccurrence.
• Magento Updates and Upgrades
  Magento itself, as well as its third-party modules and extensions, need to be periodically reviewed and updated. This way, we maintain the store up-to-date and utilize all benefits this software offers. It’s also recommended to make a major CMS upgrade from M1 to M2 if you haven’t done it yet. Magento 2 migration levels up the store's performance, improves its security, and opens new opportunities for scaling and building innovative solutions like progressive web apps.
• Back- and Frontend Performance Optimization
  There are likely to be dozens of answers to a question like “What does slow down my store and hinder efforts to sell more?” There can be database or caching issues, excessive or ​suboptimal code, redundant extensions or heavy images, etc. That’s why this Magento support service is crucial for any online store. We analyze vital performance metrics, identify weak spots, and prioritize the steps to see the first positive effects as soon as possible. Then we proceed to optimization itself. To reach and keep an ideal condition, performance checkups and optimization are conducted twice a year.
• Design and Conversion Rate Optimization
  Conversions are essential for a business to thrive and evolve, but it takes painstaking work to see this KPI grow. Based on our experience in dealing with eCommerce, we’d bet on systemic changes rather than multiple minor tweaks. CRO nowadays is all about ameliorating the user experience and taking care of mobile usability. So most improvements impacting the CR are design-related. No false modesty: one of our strengths is creating mobile-friendly and handy UX/UI design that increases conversions.
• Hosting and Server Optimization
  Your hosting solution is one of the main factors affecting the website's performance. Another important thing to bear in mind is its ability to scale as your store grows. And what if it expands to new markets? Will the servers operate at the same speed worldwide? The Onilab team prefers Amazon Cloud (AWS) as an extremely flexible service addressing any issues regarding server capacity and speed. Based on the current store’s needs, we handle cloud hosting configuring and adjusting.
• Custom Extensions and Integrations
  A huge part of Magento maintenance and support is integrations and extensions management. These are software pieces aimed at expanding store functionality, improving the UX, and facilitating business processes. We integrate Magento with all CRMs, ERPs, or other systems of your choice. When it comes to extensions, we can not only update or pick a proper one among the ready-made solutions but also create one from scratch, as well as enhance existing extensions with a custom code.
• Magento Security Patches
  From time to time, providers detect security vulnerabilities in the newly released versions. Then they create security patches to protect the software from cyber attacks, data leaks, or other security breaches. Having all available patches installed on time is critical to the transaction and customer data security. So this aspect of Magento maintenance and support is essential for a store's well-being. Magento issues new security patches at least several times a year. Our task is checking whether all the latest patches are in place and adding the missing ones.
• Magento Audit
  Let’s say you’re not fully satisfied with how the store performs. At the same time, you don’t know whether some “cosmetic” changes are enough or if it’s time for a significant design or tech upgrade. Onilab’s Magento support team will analyze the current code, modules, and extensions and give its conclusion on the needed measures. Our designers and data analysts, in turn, will study your UX/UI and KPIs to suggest what can improve the user experience and decrease cart abandonment and bounce rate. And, of course, increase the conversion rate and average order value.