Nisa store in Scotland marks landmark date with updated experience for shoppers

The outlet in North Berwick, East Lothian, which first opened in October 1995, is now back in business after a three-week shutdown to update it inside and out.

The overhaul included a facelift for the exterior of the store with the fitting of full-length windows at the front to generate more natural light for shoppers. Inside, all fixtures and fittings have been replaced and new shelving, flooring, lighting, chilling and checkouts fitted.

The chilled range has been expanded from seven to 14 bays, with the introduction of a small food-to-go section, a new coffee machine, in-store bakery and an enlarged alcohol range.

Retailer Manz Rasul, who has been with Nisa for more than 30 years, said: “Everything we have done with the store has been done looking at it from a customer point of view, making it easier and better for them with an improved experience and range.

“We’ve created a light and airy space that makes the shop feel bigger and look so much more modern.

“Because of Covid, we wanted our customers to feel comfortable when they’re shopping with us.

“We’ve made our new shelving slightly narrower to allow more room in the aisles for customers to pass one another and added an extra till so shoppers won’t need to stand and queue for long.

We traded really strongly through lockdown. People were really impressed with how we handled the lockdown: we were the first to have hand sanitiser and everyone seemed impressed with our proactive response.”