Southern Co-op extends Snappy Shopper partnership

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Southern Co-op has expanded its home delivery service, provided via the Snappy Shopper app, to 26 stores following a pilot phase that took place in Chichester and Portsmouth from September to January.

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More than 3,000 products covering, fresh foods, groceries, pet food, baby care, magazines and newspapers are available to be purchased from Southern Co-op stores with the top-selling categories being delivered including milk, soft drinks, fruit and vegetables, other dairy, and the Southern Co-op Sandwich Deal.

Since Southern Co-op launched the home delivery service with Snappy Shopper, there have been nearly 10,000 orders from new and returning customers, as well as 95% of reviewers giving five stars.

Andrew Farndell, Southern Co-op head of trading and format, said: “The partnership with Snappy Shopper has been very successful. We have worked very hard on ensuring we provide our customers with excellent service standards and good availability.

“Operationally we have been very customer-focused by making the deliveries within the hour and as a result we are seeing customers actively using the platform and returning every week.”

Andy Batt, head of group development at Snappy Shopper, added: “From the start Southern Co-op has prioritised order processing and delivery times as the foundation of their delivery service and built on providing an excellent customer experience.

“This is resulting in very satisfied shoppers, making repeat purchases on a weekly basis. We are looking forward to the future with Southern Co-op.”