Forrester eCommerce

AUGUST 17, 2023

But wealth managers should also […] Impact-Oriented Investors Are Waiting For A Reason To Take The Plunge Data from Forrester’s Financial Services Benchmark Recontact Survey, 2022, found that 15% of US online adult investors own sustainable investment products — a group we call “sustainable investors.”

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Retail TouchPoints

MARCH 19, 2024

Since implementing a product information management (PIM) solution from Akeneo in January, Zenni Optical has reduced data inconsistency issues across teams by approximately 60% and cut the time needed to manage product data by over 70%.

Management 274

Management B2C B2B Channel 274

Forrester eCommerce

SEPTEMBER 15, 2023

How can product management get in on the action, and what can it even do to help offerings grow? There is much hype around generative AI as it continues being applied across the entire enterprise, from marketing and design to sales.

Management 447

Management Marketing 447

Forrester eCommerce

AUGUST 23, 2023

The Forrester Wave™: Content Management Systems, Q3, 2023 helps buyers select a next-generation content management system that will delight, convert, and further engage consumers through anticipatory digital experiences.

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Management Consumer Operations 359

Retail TouchPoints

JANUARY 8, 2024

The L’Occitane Group has streamlined its leadership structure, combining the responsibilities of CEO and Group Managing Director and naming current Group Managing Director Laurent Marteau as its new Group CEO. Marteau joined L’Occitane as Group Managing Director in 2022.

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Management Marketing Retail 264

Forrester eCommerce

APRIL 20, 2023

Whether you’re bursting from private cloud to public (you’re not) or managing two separate siloes of applications on different platforms – the term fits. This term encapsulates pretty much every flavor of cloud strategy today and does little to give you the specifics. For all flavors and modes […]

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Retail TouchPoints

OCTOBER 11, 2023

In fact, data from Legion Technologies finds that 37% of managers say they’re hiring more minors due to the shortage. Automating compliance management across the organization also fortifies security, makes compliance processes more efficient and even helps companies optimize labor costs by eliminating redundancies.

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Management Technology Operations Retail 278

Forrester eCommerce

JANUARY 17, 2024

And it depends on risk management. Space systems — a combination of ground systems, space vehicles, and networks designed to perform space-based tasks — are comprised of complex, interconnected technologies that require their own discipline of resilient engineering. For years, […]

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Management Technology Operations Customer 265

Forrester eCommerce

APRIL 25, 2023

What separates successful digital product managers from their peers? For one thing, it’s curiosity. Your curiosity is key to understanding a customer’s business and what drives them and will help you unlock unidentified opportunities to create new value in the future. Before I go on, just what IS curiosity?

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Management Customer 356

Forrester eCommerce

JANUARY 11, 2021

Change management has continued to be a hot topic on social media and customer inquiry. As a process symbolizing traditional IT service management and the ITIL framework, it’s under increasing pressure to modernize in response to Agile and DevOps trends.

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Management Social Media Customer 526

Forrester eCommerce

OCTOBER 16, 2023

Hans Christian Anderson’s classic tale of the emperor that gets duped into a fancy, new, and invisible wardrobe provides lessons in swindling, pride, and truth. It’s only when the emperor struts in front of the commoners that a child finally states, “Wait a minute — there’s nothing to this outfit. He’s not wearing anything.” As […]

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Management Clothing 418

Retail TouchPoints

DECEMBER 29, 2022

Let us look at a few ways to improve customer experience in the retail industry through knowledge management. What is Knowledge Management and Why is it Important? A proper knowledge management strategy will help you not only organize and store expert advice and information but also improve the customer experience overall.

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Customer Experience Management Customer Retail 360

Forrester eCommerce

JANUARY 12, 2023

Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. Leading a knowledge management practice requires a unique set of skills, but what capabilities are essential for the early success of a knowledge manager? Most […].

Management 370

Management Operations Improvements Information 370

Forrester eCommerce

DECEMBER 19, 2022

Long-standing “waterfall” knowledge management (KM) practices are failing to meet the needs of the modern enterprise, and technology leaders must reassess their approach. For the same reasons that agile principles have […].

Management 370

Management Technology Information Operations 370

Retail TouchPoints

JANUARY 30, 2024

store managers’ base pay from an average of $117,000 per year to $128,000 and has redesigned its bonus program to include a store’s profits, not just its sales. Bonuses could now amount to 200% of a manager’s base salary. Walmart will raise its U.S. in a blog post.

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Management Operations Blog Improvements 278

Forrester eCommerce

MAY 3, 2022

Let’s Compare Agile And ITSM Thinking We all know that pushing every change – no matter how big or how small – through a change management process is not only bureaucratic but also introduces delays that most development teams can neither afford nor tolerate.

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Management Improvements Information Technology 364

Forrester eCommerce

OCTOBER 25, 2023

Learn why you should meet with your bot management vendor to help hone your security strategy before the upcoming holiday season.

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Management B2C Customer Marketing 387

Retail TouchPoints

JULY 6, 2023

Gepard has received official status as a verified Feed Management Partner integrated with Mirakl with a connector to its API. Product data management processes will be done according to the format and taxonomy of Mirakl, and data will be transported automatically through the available Mirakl application.

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Management Retail Information Operations 273

Forrester eCommerce

SEPTEMBER 11, 2020

Product managers must integrate design thinking into their product commercialization and lifecycle process to foster a customer-focused approach for offerings. Sam Somashekar shares the top three tips to help integrate design thinking principles into product management activities to ensure commercial success of your products.

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Management Customer Marketing Customer Experience 544

Kissmetrics

DECEMBER 10, 2020

How do you successfully manage your online reputation, too? But if you’re already managing a lot, your best bet is outsourcing it to an ORM, or an online reputation manager. To help you put your best image out there, I’ve reviewed and done extensive research on online reputation managers, so you don’t have to.

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Management Social Media eCommerce SEO 363

Forrester eCommerce

FEBRUARY 16, 2024

Imagine having a butler who anticipates and serves your needs. In Gotham City, Alfred ensures Batman’s utility belt is always stocked. Just as Alfred faithfully supports Batman, your personal assistant earns your trust through silent understanding. Now think of this relationship in terms of your experiences with brands.

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Management Customer Customer Experience B2C 417

Forrester eCommerce

MAY 19, 2023

Every time I talk to people about skills management, we arrive at two conclusions: 1) skills management has a ton of potential benefits; and 2) it’s incredibly confusing. Skills management might seem simple at first, but […]

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Management Article Marketing Customer 195

Forrester eCommerce

OCTOBER 18, 2023

It’s hard to believe I’ve just turned the corner on my first year at Forrester as a Security & Risk Executive Partner — and what year it has been! Working with top security leaders across all types of industries and incredibly talented co-workers has been rewarding and has challenged me in the best possible way. […]

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Management Customer 428

Forrester eCommerce

SEPTEMBER 21, 2023

A lot has changed since the last Forrester Wave™ evaluation on vulnerability risk management (VRM) in 2019. Since then, the VRM market has experienced several mergers, an unprecedented increase in volume of common vulnerabilities and exposure, and vulnerabilities such as Log4j that will forever live in infamy (and responder nightmares).

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Management Marketing 228

Forrester eCommerce

JULY 26, 2023

In such an environment, it is imperative that they manage their cash flows well to finance their growth ambitions and mitigate financial risks. Corporates source these cash management services from their corporate banking partners. Banks on the other […]

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Banking Management Other Customer 195

Forrester eCommerce

APRIL 10, 2024

This is the last of a three-part IT operational insight blog series that aligns with the complementary research reports from Forrester. Click the links for part one and part two of the free blogs for a complete perspective on operational insights delivered by AIOps and observability.

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Operations Management Blog Information 212

Forrester eCommerce

MAY 23, 2023

The Vulnerability Risk Management Landscape, Q2 2023 is now available. Forrester clients can view the report for a deep dive into the benefits of vulnerability risk management (VRM) solutions and the key functionalities to look for when selecting a VRM vendor.

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Management 195

Forrester eCommerce

AUGUST 8, 2023

Vulnerability management, like flossing, is not fun, exciting, or sexy, but we know that it’s a necessary component of good hygiene. There’s a ton of evidence and research to strongly substantiate its benefits, and yet we frequently struggle to do it despite clearly understanding the consequences — we certainly don’t want a root canal!

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Management Customer 195

Forrester eCommerce

FEBRUARY 1, 2023

If you’re in product management, your skills are needed today! According to Glassdoor, the number of product manager job openings has increased 135% over the past five years, with up to 17,000 available job openings on the site today.

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Management Customer 195

Forrester eCommerce

JUNE 17, 2022

I know that CMOs are busy — I mean, really busy. The scope of the CMO role continues to grow, customers are more demanding than ever, and marketing operates under constant disruption driven by factors beyond your control. Practically speaking, there are only so many hours in a day, so it stands to reason that […].

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Management Operations Marketing Customer 370