INDUSTRY INSIGHTS YOUR PEERS ARE READING
Leverage Channel Data To Give Partners A Better Experience: Winning In The Channel Requires Data-Driven Program Innovation Brands that provide an enhanced partner experience grow faster than their peers, are more profitable, and drive higher customer satisfaction and retention downstream. MORE
Release Notes is our monthly publication to update the community on the recent feature additions and product improvements. This is so that you can easily stay up to date on what’s new. Here’s what we launched in January’19. We welcomed 2019 with the resolution to improve customer satisfaction and a goal to make sure not […]. The post Applozic Release Notes: Here’s What’s New from January’19 appeared first on Applozic Blog. Messaging MORE
On November 5, in line with tradition, a huge array of sparkling displays took place across the UK to celebrate Guy Fawkes night (“Remember, remember, the fifth of November. ”). MORE
We’ve talked about innovations in mobile messaging in this blog before, and have also covered case studies illustrating its benefits. Today, I would cover another messaging technology that will help you craft delightful customer experiences, to increase customer engagement and reap higher revenues. MORE
With myriad of buying channels mushrooming across digital business space, the user has plenty of options that influence his purchase decision in no time. Smartphones and web have affected worldwide business space tremendously. MORE
The total number of mobile app downloads in 2017 was an astonishing 197 billion and more businesses are now venturing into having an app developed. It is almost seen as a compulsory step for most companies in the same vein as developing a website was many years ago. MORE
Back in August of last year, I asked for good examples of augmented reality (AR), virtual reality, and mixed reality (MR), all together known as extended reality. MORE
Journey mapping can be an energizing and eye-opening exercise in customer empathy. As advisors to B2B CX and Marketing Leaders in the Forrester Leadership Boards (FLB), we come along on many journey mapping “journeys”. MORE
If you are reading this for the snark and jokes, thank you. We are so sorry to disappoint you, because we’re not sure how to make corporate climate risks funny. Instead, let’s have a sober discussion about climate risk, and you can leave the jokes in the comment section.¹ What Is It? MORE
279 The UK retail sector is unforgiving. High street sales recently suffered their biggest drop in 20 years, while online sales growth was forecast to decline to single digits for the first time this year. Critical Issues Retail Supply Chain Internet Retailing MORE
This article originally appeared in Website Magazine. It’s just not worth it to try to beat Amazon in the world of ecommerce. . Amazon has all the money — the company generated $136.0 billion in revenue in 2016 , up 27.1% from last year. MORE
CX surveys are the butt of jokes in dinner party conversations and comedy sketches. On social media, people gleefully tweet examples of surveys gone wrong. Just type the three words CX, survey, and fail into a Twitter search… But this is no laughing matter if you are in a CX role. MORE
How To Lead The Most Important – and Perplexing — Corporate Domain by John R. Rymer and Jeffrey S. Hammond Summary What if CEOs — not software development and delivery leaders or CIOs — held the keys to the fast, high-quality software delivery that is so crucial to digital business? MORE
Finovate Europe is back in full swing, so we wanted to share our impressions of day one. Here are Benjamin’s thoughts: And some further reflections by Aurélie and myself. financial services MORE
Sports: the games we know and love. We love to play and watch these games so much, in fact, that in the US, there are only two days during the year when the four major pro sports leagues aren’t playing a game (i.e., MLB, NBA, NFL, and NHL).[i] i] One of the most anticipated games in […]. MORE
Never let a serious crisis go to waste! Senior government executives would be wise to listen to Winston Churchill’s wisdom! We’re living in the era of shutdowns, when funding disruption is the norm. MORE
Brexit brings a wave of uncertainty and change to the UK business landscape, and since the day the UK voted to leave the EU, it’s been a whirlwind. Internet Retailing Critical Issues MORE
Forrester’s 2018 Customer Experience Index (CX Index™) results continue to show that companies are struggling to create and sustain a human connection with their customers. MORE
Chatbots have seamlessly fit into our daily lives. There is Google Assistant and Siri for your phones, Alexa for your home and smart-concierges to book your tickets for the holidays. When it comes to marketing, businesses still rely on traditional channels. MORE
Small businesses have to overcome many obstacles on their path to transform into bigger organizations. However, in this digital age, you can conquer these obstacles by using technology. Technology allows small businesses to look much bigger than they are. MORE
Astound Commerce, the digital commerce agency and systems integrator, has been chosen to develop a pre-built integration or ‘cartridge’ for eShopWorld, the global commerce company that provides a technology platform to brands and retailers that wish to sell online into global markets. Internet Retailing Retail Supply Chain MORE
If you are looking to import Alibaba wholesale products from Asia, then this post will teach you how to use Alibaba the right way so you don’t get ripped off. But before you begin searching for Chinese suppliers, you need to be prepared. MORE
261 
I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey. MORE
This is part 2 of my blog series on the future of CX measurement (part 1, part 3, and part 4). If you think of the app of ride-sharing giant Uber as an example of how to collect customer feedback, think again. For those who haven’t used it recently, here is how it works. After a [… MORE
Whether you are a web developer or a content manager, chances are you are aware of the surge of progressive web apps (PWA) in the market. PWAs brings the best of web-based services and local applications into one. According to Google, PWAs are a reliable, fast and engaging way for users to interact with a […]. The post Progressive Web Apps That Won’t Destroy Your SEO appeared first on Applozic Blog. Messaging MORE
Personal or professional, communication is the secret of every successful relationship. While you can argue over the truth of this statement, you can’t deny the fact that in the absence of a clear communication channel, your project’s chances of success are minimal. MORE
Messaging technologies have made it possible for both small and large corporations to improve how efficient information is sent and received. This improvement in efficiency is the byproduct of improving interaction not only between users but systems as well. MORE
Push notifications are simply annoying. They interrupt you and most of the time you feel disappointed once you click on them. Even if you do not, they mostly just make you swipe to get rid of them and that is it. However, they are necessary. How else would you know what is the weather like […]. MORE
61 From being a sensational new tool for real-time chatting, today, WhatsApp has become an essential communication tool, even surpassing emails. What made it a sure shot success? Well, because it was introduced to address a grass root trait that humans have always obsessed over. Communication! MORE
After New York City, San Francisco, Sydney, Singapore, and London, Forrester hosted its first event dedicated to customer experience in Paris, France. It was a great pleasure for me to host about 150 leaders in a unique venue, the Parc des Princes (PSG’s football stadium!!), MORE
Understanding how different words are related based on the context they are used is an easy task for us humans. If we take an example of articles then we read a lot of articles related to different topics. In almost all the articles where an author is trying to teach you a new concept then […]. The post Understanding Word Embeddings – Tech Talks at Applozic appeared first on Applozic Blog. MORE
In the modern digital marketplace, almost any business you can think of will have their own website. Whether it’s the bakery you love so much in the middle of town or a global corporation like Coca-Cola or Nike. MORE
Normally, we come across situations where we need to decide between build or buy. Ultimately, we need to focus on our core technologies and business. We use different SaaS products to maintain our fast growth. Knowing about the security protocols of these services is an essential part. MORE
Many companies ask their customers “How likely are you to recommend us to a friend?” However, for most brands, advocacy — positive word of mouth — isn’t the key to revenue growth. Retention and enrichment matter much more. MORE
Extra, extra! Read all about it! TOPO declares that“86% of account-based organizations report improved close rates and 80% say it is driving increased customer lifetime value!” MORE
Applozic
DECEMBER 19, 2018
Normally, we come across situations where we need to decide between build or buy. Ultimately, we need to focus on our core technologies and business. We use different SaaS products to maintain our fast growth. Knowing about the security protocols of these services is an essential part.
Applozic
JANUARY 17, 2019
Chatbots have seamlessly fit into our daily lives. There is Google Assistant and Siri for your phones, Alexa for your home and smart-concierges to book your tickets for the holidays. When it comes to marketing, businesses still rely on traditional channels.
Applozic
SEPTEMBER 4, 2018
Personal or professional, communication is the secret of every successful relationship. While you can argue over the truth of this statement, you can’t deny the fact that in the absence of a clear communication channel, your project’s chances of success are minimal.
Applozic
OCTOBER 30, 2018
Small businesses have to overcome many obstacles on their path to transform into bigger organizations. However, in this digital age, you can conquer these obstacles by using technology. Technology allows small businesses to look much bigger than they are.
Applozic
JUNE 11, 2018
In the modern digital marketplace, almost any business you can think of will have their own website. Whether it’s the bakery you love so much in the middle of town or a global corporation like Coca-Cola or Nike.
Applozic
MARCH 14, 2018
The total number of mobile app downloads in 2017 was an astonishing 197 billion and more businesses are now venturing into having an app developed. It is almost seen as a compulsory step for most companies in the same vein as developing a website was many years ago.
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Applozic
JUNE 6, 2018
From being a sensational new tool for real-time chatting, today, WhatsApp has become an essential communication tool, even surpassing emails. What made it a sure shot success? Well, because it was introduced to address a grass root trait that humans have always obsessed over. Communication!
Applozic
OCTOBER 1, 2018
Messaging technologies have made it possible for both small and large corporations to improve how efficient information is sent and received. This improvement in efficiency is the byproduct of improving interaction not only between users but systems as well.
Applozic
JUNE 8, 2018
Push notifications are simply annoying. They interrupt you and most of the time you feel disappointed once you click on them. Even if you do not, they mostly just make you swipe to get rid of them and that is it. However, they are necessary. How else would you know what is the weather like […].
Applozic
MARCH 7, 2018
We’ve talked about innovations in mobile messaging in this blog before, and have also covered case studies illustrating its benefits. Today, I would cover another messaging technology that will help you craft delightful customer experiences, to increase customer engagement and reap higher revenues.
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Applozic
SEPTEMBER 18, 2018
Whether you are a web developer or a content manager, chances are you are aware of the surge of progressive web apps (PWA) in the market. PWAs brings the best of web-based services and local applications into one. According to Google, PWAs are a reliable, fast and engaging way for users to interact with a […]. The post Progressive Web Apps That Won’t Destroy Your SEO appeared first on Applozic Blog. Messaging
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Applozic
JULY 16, 2018
Understanding how different words are related based on the context they are used is an easy task for us humans. If we take an example of articles then we read a lot of articles related to different topics. In almost all the articles where an author is trying to teach you a new concept then […]. The post Understanding Word Embeddings – Tech Talks at Applozic appeared first on Applozic Blog.
Applozic
FEBRUARY 12, 2019
Release Notes is our monthly publication to update the community on the recent feature additions and product improvements. This is so that you can easily stay up to date on what’s new. Here’s what we launched in January’19. We welcomed 2019 with the resolution to improve customer satisfaction and a goal to make sure not […]. The post Applozic Release Notes: Here’s What’s New from January’19 appeared first on Applozic Blog. Messaging
Retail Technology Review
FEBRUARY 5, 5700
Astound Commerce, the digital commerce agency and systems integrator, has been chosen to develop a pre-built integration or ‘cartridge’ for eShopWorld, the global commerce company that provides a technology platform to brands and retailers that wish to sell online into global markets. Internet Retailing Retail Supply Chain
Retail Technology Review
FEBRUARY 5, 7380
Brexit brings a wave of uncertainty and change to the UK business landscape, and since the day the UK voted to leave the EU, it’s been a whirlwind. Internet Retailing Critical Issues
Retail Technology Review
DECEMBER 11, 3300
The UK retail sector is unforgiving. High street sales recently suffered their biggest drop in 20 years, while online sales growth was forecast to decline to single digits for the first time this year. Critical Issues Retail Supply Chain Internet Retailing
Forrester eCommerce
NOVEMBER 6, 2018
On November 5, in line with tradition, a huge array of sparkling displays took place across the UK to celebrate Guy Fawkes night (“Remember, remember, the fifth of November. ”).
Forrester eCommerce
AUGUST 14, 2018
Journey mapping can be an energizing and eye-opening exercise in customer empathy. As advisors to B2B CX and Marketing Leaders in the Forrester Leadership Boards (FLB), we come along on many journey mapping “journeys”.
Forrester eCommerce
AUGUST 8, 2018
CX surveys are the butt of jokes in dinner party conversations and comedy sketches. On social media, people gleefully tweet examples of surveys gone wrong. Just type the three words CX, survey, and fail into a Twitter search… But this is no laughing matter if you are in a CX role.
Forrester eCommerce
SEPTEMBER 25, 2018
Many companies ask their customers “How likely are you to recommend us to a friend?” However, for most brands, advocacy — positive word of mouth — isn’t the key to revenue growth. Retention and enrichment matter much more.
Forrester eCommerce
SEPTEMBER 5, 2018
Forrester’s 2018 Customer Experience Index (CX Index™) results continue to show that companies are struggling to create and sustain a human connection with their customers.
Forrester eCommerce
FEBRUARY 13, 2019
Extra, extra! Read all about it! TOPO declares that“86% of account-based organizations report improved close rates and 80% say it is driving increased customer lifetime value!”
Forrester eCommerce
FEBRUARY 12, 2019
Back in August of last year, I asked for good examples of augmented reality (AR), virtual reality, and mixed reality (MR), all together known as extended reality.
My Wife Quit Her Job
FEBRUARY 12, 2019
If you are looking to import Alibaba wholesale products from Asia, then this post will teach you how to use Alibaba the right way so you don’t get ripped off. But before you begin searching for Chinese suppliers, you need to be prepared.
Forrester eCommerce
FEBRUARY 8, 2019
If you are reading this for the snark and jokes, thank you. We are so sorry to disappoint you, because we’re not sure how to make corporate climate risks funny. Instead, let’s have a sober discussion about climate risk, and you can leave the jokes in the comment section.¹ What Is It?
Forrester eCommerce
FEBRUARY 7, 2019
This is part 2 of my blog series on the future of CX measurement (part 1, part 3, and part 4). If you think of the app of ride-sharing giant Uber as an example of how to collect customer feedback, think again. For those who haven’t used it recently, here is how it works. After a […
Forrester eCommerce
FEBRUARY 12, 2019
Finovate Europe is back in full swing, so we wanted to share our impressions of day one. Here are Benjamin’s thoughts: And some further reflections by Aurélie and myself. financial services
Zaius
OCTOBER 31, 2017
This article originally appeared in Website Magazine. It’s just not worth it to try to beat Amazon in the world of ecommerce. . Amazon has all the money — the company generated $136.0 billion in revenue in 2016 , up 27.1% from last year.
Forrester eCommerce
FEBRUARY 11, 2019
After New York City, San Francisco, Sydney, Singapore, and London, Forrester hosted its first event dedicated to customer experience in Paris, France. It was a great pleasure for me to host about 150 leaders in a unique venue, the Parc des Princes (PSG’s football stadium!!),
Forrester eCommerce
JANUARY 21, 2019
How To Lead The Most Important – and Perplexing — Corporate Domain by John R. Rymer and Jeffrey S. Hammond Summary What if CEOs — not software development and delivery leaders or CIOs — held the keys to the fast, high-quality software delivery that is so crucial to digital business?
Forrester eCommerce
JANUARY 11, 2019
Leverage Channel Data To Give Partners A Better Experience: Winning In The Channel Requires Data-Driven Program Innovation Brands that provide an enhanced partner experience grow faster than their peers, are more profitable, and drive higher customer satisfaction and retention downstream.
Forrester eCommerce
FEBRUARY 1, 2019
Sports: the games we know and love. We love to play and watch these games so much, in fact, that in the US, there are only two days during the year when the four major pro sports leagues aren’t playing a game (i.e., MLB, NBA, NFL, and NHL).[i] i] One of the most anticipated games in […].
Forrester eCommerce
FEBRUARY 4, 2019
I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey.
Forrester eCommerce
FEBRUARY 14, 2019
Never let a serious crisis go to waste! Senior government executives would be wise to listen to Winston Churchill’s wisdom! We’re living in the era of shutdowns, when funding disruption is the norm.
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