Kibo

The State of Omnichannel Retail: 2020 Index Reveals Why It’s Time to Double Down On Digital and Omnichannel

Kibo

The COVID-19 pandemic has catapulted digital and omnichannel to the top of the priority list for retailers and brands worldwide. And the stakes have never been greater. Those who have already embraced digital and omnichannel capabilities are one step ahead, but it is not too late.

How Book Publishers Can Maximize Their Online Store and Enhance the B2C Experience

Kibo

With so many people at home, book sales are having a moment. To butcher an old saying, it’s the agile company that gets the worm. Mega retailers like Amazon and Barnes & Noble have big data, sophisticated digital storefronts, and advanced personalization built into the customer journey.

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Personalisation Can Compensate for a Reduced Paid Media Budget By Improving Bounce Rates

Kibo

With COVID putting increasing pressure on brands to operate on reduced paid media budgets whilst maintaining or even growing ecommerce revenues, marketers find themselves between a rock and an impossible place.

Personalize the Post-Click Experience and Improve ROAS with Audience Creation Tool

Bogar Alonso

As a marketer, you’ve most likely been confronted with the challenge of needing to create highly targeted landing experiences for paid media campaigns.

Realizing ROI in an Omnichannel Rich Retail 4.0 Environment

Welcome to Retail 4.0. This is the land of opportunity where retailers connect with shoppers and drive sales in a way like never before. With this eBook, you’ll learn about the advanced technologies that are available to create a seamless integrated omnichannel experience.

Respond to Lifting Restrictions With a Dark Store Strategy

Kibo

One unintended consequence of limiting in-store shopping to only essential retail is that stores like Walmart and Target have become flooded with customers, which has created safety concerns while also hurting non-essential retailers.

Kibo Clients Experienced a 563% Surge in BOPIS Orders at the Peak of COVID-19

Kibo

At the peak of COVID-19 , Kibo clients saw a 563% increase in BOPIS orders. These figures indicate just how important new flexible online-to-store fulfillment was during the pandemic, and, in many cases, it allowed businesses to keep their doors open during a financially perilous time.

The 10 Benefits of a Recommendation Engine: Increasing AOV, Engaging Shoppers, and More

Kibo

There are many uses for a recommendation engine on an ecommerce website. It can generate product recommendations, create personalized emails, and better showcase products that deserve a little more attention.

How Personalization Has Helped Waitrose Respond to COVID and Prepare for Coming Campaigns

Kibo

With the UK Prime Minister telling customers to shop for food online on March 23 , we, at Waitrose , experienced extreme spikes in demand very early in the pandemic. While meeting demand proved to be challenging, we were able to quickly pivot our messaging and online experience using personalization.

Five Priorities to Make the most of Mobile Commerce in 2018

Kibo

Years of predictions finally became reality this holiday season, with mobile activity playing […]. The post Five Priorities to Make the most of Mobile Commerce in 2018 appeared first on The Omni Channel. eCommerce mPOS

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Real-time Personalization Guidebook: 10 Tips to Improve eCommerce Conversions

Conversion rate remains the most important metric for measuring success. This guidebook reveals 10 tips to improve eCommerce conversion rates, and insight into how an AI-powered personalization platform can dramatically improve performance.

Increase Conversions With Post-Click Landing Pages

Kibo

With separate budgets, separate plans, and often different design teams and agencies, advertising that is designed to entice clicks often leaves potential customers hanging when they arrive on a page that feels generic and impersonal.

Message From the CEO: Kibo Stands for Equality and Change

Kibo

Communities across the nation are experiencing unrest in many ways due to a series of recent events, which culminated in the tragic death of George Floyd. His death is representative of an issue with which we, as a society, continue to wrestle.

Forrester Names Kibo a Strong Performer in New Ecommerce Wave

Kibo

At Kibo, we’re dedicated to making it easy for our clients to create amazing customer experiences through personalized commerce. Our vision for personalized commerce includes order management, commerce, and personalization in a single unified platform.

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New Guide – Quick Wins for Maximizing Conversion Post-COVID

Kibo

Retailers have been experiencing surges in online activity. Quantum Metrics saw an 8.8% increase in conversion rates on ecommerce sites at the end of February as the pandemic hit, and many activities online only increased from there.

Tips For E-Commerce Best Practices

An infographic listing the best practices companies can follow to bolster their e-commerce website.

Why ERP Is Not the Best Choice for Omni-Channel Fulfillment in a Post-COVID World

Kibo

By Kevin Quigley, Enterprise Account Executive, Kibo. It’s no surprise that retailers everywhere are scrambling to create flexibility and agility in their supply chains in a post-COVID world.

As the World Reopens, CPG Marketers Can Prepare to Face New Challenges With Kibo’s CPG Guide

Kibo

All 50 states are now in some stage of gradual re-opening, with many countries around the world in various stages of the pandemic themselves.

What is Personalized Marketing ?

Kibo

Personalized marketing is a strategy by which marketers leverage data and analytics to deliver personal experiences to customers and prospects. The goal of personalized marketing is to communicate with users on an individual level and to speak directly to their interests.

Meeting Consumer Needs at Speed Requires Flexible Technology and the Right Partners

Kibo

“Why do we keep going to the grocery store for toilet paper—there is tons of it at Home Depot!” asked a member of my moms’ group back when the pandemic first started.

Immediate Personalization Wins for Grocery Stores

Kibo

Grocery brands are scrambling to keep their businesses running amid the COVID-19 pandemic, and part of that scramble includes a massive increase in digital activity. Last year, eMarketer predicted online food and beverage sales to grow 18.9% by the end of 2020.

What is Ecommerce Personalization?

Kibo

Ecommerce Personalization is the term used by online retailers that refers to the practice of creating personal interactions and experiences on ecommerce sites by dynamically showing content, media, or product recommendations based on browsing behavior, purchase history data, demographics, and psychographics.

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Study: How Personalization Across All Elements of the Customer Lifecycle Improves ROI

Kibo

The Rise of Personalized Commerce Study reveals that companies that leverage a personalization strategy across all elements of the customer lifecycle not only see higher ROI (300% or more), they are in the best position to quickly pivot their business to meet changing customer behaviors.

Map the Coming Weeks and Months With Kibo’s Retail Preparedness Guide

Kibo

The world has turned upside-down for nearly every retailer. Retailers need to think about agility and resilience across every customer touchpoint in order to minimize losses and maintain positive customer relationships during times of extreme change and uncertainty.

Map the Coming Weeks and Months With Kibo’s Retail Preparedness Checklist

Kibo

The world has turned upside-down for nearly every retailer. Retailers need to think about agility and resilience across every customer touchpoint in order to minimize losses and maintain positive customer relationships during times of extreme change and uncertainty.

3 Ways In-Store Mobile Can Drive Immediate Sales

Kibo

By now retailers know better than to fear “showrooming.” That’s a good thing.

Message From Our CEO: Kibo Business Continuity Amid COVID-19

Kibo

Dear Clients and Partners, I am writing to share how Kibo Commerce has prepared for, and is responding to, the impact of the COVID-19 pandemic. We recognize that Kibo solutions are mission critical to your operations.

Gartner’s Take on Retail Distributed Order Management

Kibo

Retailers have expanded their shopping services dramatically, making order management and fulfillment more complicated. Buy online, pick up in store (BOPIS) requires real time inventory management across online and store locations.

Online B2B Marketplaces: Beat Them or Join Them?

Kibo

Online transactions are on course to make up nearly half of all business […]. The post Online B2B Marketplaces: Beat Them or Join Them? appeared first on The Omni Channel.

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Checklist for a Successful BOPIS Launch

Kibo

The results are in from the holiday season, and Buy Online, Pick Up In-Store, aka BOPIS, is having a positive impact, making it a top priority for retailers to get right in 2020.

NRF 2020 Recap: Introducing Personalized Commerce

Kibo

Last week’s NRF big show in NYC was a great way to kick off the first year Kibo, Certona, and Monetate are operating as a single personalized commerce cloud (Missed our announcement?

How to Balance Personal Customer Service and Automation for Maximum Impact

Kibo

Personal customer service is a crucial brand differentiator, but the growing use of […]. The post How to Balance Personal Customer Service and Automation for Maximum Impact appeared first on The Omni Channel.

Feature Spotlight: What is BPM, and What Does it Mean for Unified Commerce?

Kibo

Company News: Calendars.com Chooses Kibo, and Certona is #1 again

Kibo

Calendars.com, a destination for lovers of cat calendars, puzzles, games, apparel, and more, will soon launch a new online store using Kibo eCommerce. “We

How to Personalize for B2B? Focus on Buyer Roles.

Kibo

As B2B eCommerce surpasses the $1 trillion mark for annual sales, more and more companies are vying to win their share of the revenues. To stand out, companies must prove relevance to customers on a role-by-role basis throughout the purchase journey.

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 5 Ways for Retailers to Increase Foot Traffic  

Kibo

With store closures skyrocketing in recent years, the retail sector is poised to […]. The post 5 Ways for Retailers to Increase Foot Traffic appeared first on The Omni Channel. Distributed Order Management eCommerce mPOS RTI increase foot traffic Omnichannel Fulfillment

Personalization Experience: Pop the Question(s) to Improve Personalization

Kibo

Retailers and manufacturers are obsessed with personalization experience, and for good reason: Four […]. The post Personalization Experience: Pop the Question(s) to Improve Personalization appeared first on The Omni Channel.

Four Stages of Machine Learning For Retail

Kibo

Machine learning is becoming a common phrase, but understanding what it means is […]. The post Four Stages of Machine Learning For Retail appeared first on The Omni Channel. eCommerce RTI

5 Ways to Take Online Personalization In Store

Kibo

The impact of personalization is most typically measured through online performance. But tailored offers can also be used in stores to transform offline shopping experiences. Nine in 10 consumers say they’re more likely to shop with brands that recognize and remember them, according to Accenture.

Why Ship-from-Store Should Be High on Your Holiday Wish List

Kibo

When retailers can ship online orders directly from local store locations, it not […]. The post Why Ship-from-Store Should Be High on Your Holiday Wish List appeared first on The Omni Channel. Distributed Order Management Uncategorized Holiday eCommerce Omnichannel Fulfillment Ship-From-Store