ViiBE Blog - Retail

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How to use augmented reality in sales for the retail industry

ViiBE Blog - Retail

Augmented reality is one of the most rapidly evolving technologies, merging both the real and the virtual world together. By overlaying virtual objects and surroundings with the real world, AR revolutionizes traditional ways of doing business and transforms customer experience on both ends. With that in mind, AR is thus the perfect solution if your organization aims to face the current challenge within retail – to resolve issues quickly and resolutely while providing a smooth and stress-fr

Retail 52
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What is service recovery?

ViiBE Blog - Retail

Unhappy customers are a challenge for any company. If your customer leaves unsatisfied, they are unlikely to give you any repeat business. The customer relationship you have established goes out the window, and you’ll have to start building customer loyalty with someone else. But what if you could turn that unhappy customer into a happy one instead?

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What is co-browsing?

ViiBE Blog - Retail

Co-browsing is a recent technology that allows a customer visiting a web page to share their screen in real time with a customer service representative. Co-browsing allows the representative to follow along with the customer as they navigate the website. It is gaining popularity in a wide variety of industries, from retail to financial services. As live chat and automated chat become integrated into more websites, co-browsing will become more and more commonplace.

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How to Create Empathy in Remote Customer Service?

ViiBE Blog - Retail

The COVID-19 crisis has massively disrupted the retail sector making remote customer service and satisfaction increasingly essential to provide. Safety concerns have become one of the top challenges for companies to tackle. 70% of consumers have stated that their concern for hygiene and sanitation is heightened. Both customers and companies are adapting to find new ways to resolve after-sales issues and effectively collaborate from a distance.

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Call Centers vs Contact Centers: What’s the Difference?

ViiBE Blog - Retail

Both call centers and contact centers are critical tools for customer service. Setting up a successful call or contact center is important for ensuring customer satisfaction and for building a brand’s value. Both of these kinds of centers involve the use of phone channels for communication. However, beyond those similarities, these two communication centers are quite different.

Channel 52
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6 Ways Co-Browsing Will Add Value to your Business in 2021

ViiBE Blog - Retail

Often being seen as more important than the price of the product, customer experience reigns supreme. By creating a personalized support experience, co-browsing dramatically increases consumer satisfaction. Additionally, co-browsing helps streamline KPIs thus decreasing costs. What exactly is co-browsing? Co-browsing is a virtual engagement customer support tool for contact centers and sales teams.

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Smart Home Challenges and Why Companies Should Care

ViiBE Blog - Retail

It is no surprise that people continue to become more and more connected every year. Technology is everywhere and connecting everyday devices in our smart homes makes routine tasks even easier. In fact, Gartner predicts that 20.4 billion connected things will be in use worldwide in 2020 as compared to 8.4 billion in 2017. The rate of connection is also increasing as 8.4 billion was up 31% from the amount in 2016.