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Barnes & Noble Revamps Loyalty Program, Adding Free Option

Retail TouchPoints

Barnes & Noble has reconfigured its loyalty offerings for the first time since the program began in 2001, launching its first free program and enhancing the benefits of its paid Membership program.

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Predictions 2019: Employee Experience Moves To Center Stage

Forrester eCommerce

Employees are quitting their jobs at the fastest rate since 2001.[i] Chief among them is the historically low unemployment rate, which gives employees options that they are taking advantage of. i] What’s more, companies that care about […].

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Customer experience: Nostalgia, the weapon of the future post-crisis?

365 Retail

In 2001, a US billboard showed a picture of the first iPod alongside the slogan “1,000 songs in your pocket”. Nostalgia allows experiences that provoke an emotional reaction. Brands will have to work hard to use their heritage to make sure their customers experience this nostalgia positively.

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TECHNOPOLIS powers digital shelf-edge capabilities with Pricer’s ESL solution

365 Retail

The ESLs will digitally automate pricing and promotions to deliver greater operational efficiencies whilst driving customer experience ahead of peak trading. . Having launched in 2001, TECHNOPOLIS has grown to become Bulgaria’s leading specialist electrical goods retailer, with 34 hypermarket stores in 26 key cities.

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A Post-Pandemic World Requires Digital Innovation

Retail TouchPoints

While technology’s role in retail has been apparent for some time, the current post-pandemic ecommerce environment demands that retail incorporates innovative solutions for both owner and customer. Jamie Volk is the VP of Strategic Development at Velociti.

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5 Ways Retailers can Begin to Market from the Outside-In

Retail TouchPoints

The dot.com bust in 2001 slowed, but didn’t stop, the inexorable move toward consumers shopping and buying online. The ongoing decentralization of retail and retail marketing is forcing CMOs to embrace new strategies in the media world to compete, especially amid more ephemeral brand affinity.

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Victoria Plum appoints Helen Skelton as first-ever brand ambassador

365 Retail

“I also know it’s a progressive business that’s dedicated to providing a great customer experience and delivering a beautiful end result. “It It feels right for me to partner with Victoria Plum because I like the people, products and the way they successfully go about helping make customers achieve their dream bathrooms.”.