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Daniel Kahneman Changed How We Think About Consumer Choice And Brand Strategy

Forrester eCommerce

Yet, his contribution to modern economics, for which he received the Nobel Prize in 2002, remains unparalleled. He was trained as a psychologist and spent much of his career at Princeton as a psychology and public affairs professor. Kahneman’s research has shaped much of how today’s experts think about […]

Consumer 217
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FastSpring Customer Service Team Wins Silver Stevie® Award

FastSpring

FastSpring is proud to announce that our support team has won a Silver Stevie® award for Front-Line Customer Service Team of the Year in the “Technology Industries – Computer Software” category! These steps helped our team move back to a more customer-centric culture, which has further empowered and engaged our team members, too.

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Post-Pandemic In-Store Shopping: Consumers Reconsider The Value Of The Store

Forrester eCommerce

When the COVID-19 pandemic forced stores to close, online commerce pulled ahead at the fastest rate since 2002. By May 2020, more than six in 10 US online adults reported making an online transaction, such as purchasing groceries or ordering restaurant delivery, for the first time.

Consumer 498
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Getir Acquires NYC’s FreshDirect Grocery Delivery Service

Retail TouchPoints

Founded in 2002 and currently employing 3,200 people, the Bronx-based FreshDirect is a pioneer in New York City grocery delivery. No changes for FreshDirect customers are anticipated following the acquisition, with customers continuing to be served by local delivery teams and no changes to the DeliveryPass service. “We

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Walmart Advances Media Ambitions with $2.3 Billion Acquisition of Vizio

Retail TouchPoints

We believe Vizio’s customer-centric operating system provides great viewing experiences at attractive price points,” said Seth Dallaire, EVP and Chief Revenue Officer at Walmart U.S. Our media business, Walmart Connect, is helping brands create meaningful connections with the millions of customers who shop with us each week.

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Kendra Scott on Putting Philanthropy First — and How She Will Continue to Empower Women

Retail TouchPoints

Kendra Scott has had philanthropy as part of its corporate DNA since the company launched in 2002, powered by the commitment to making the world a better place of Founder, Designer, and Executive Chairwoman Kendra Scott herself. At the start of my business in 2002, I walked into many meetings and was often the only woman in the room.

Jewelry 294
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Bed Bath & Beyond Tech Chief Resigns as Retailer Deals with Data Breach

Retail TouchPoints

Rafeh Masood will resign from his position as EVP and Chief Customer and Technology Officer at Bed Bath & Beyond effective Dec. 2, 2002, according to a Nov. 1 Securities and Exchange Commission 8-K filing. Masood’s departure comes at a time when the retailer is grappling with a difficult business landscape.