Retail TouchPoints
MAY 5, 2022
Target has named Cara Sylvester to the newly-created role of EVP and Chief Guest Experience Officer. She which will lead the strategic development of Target’s customer experience both in-store and online, reporting directly to CEO Brian Cornell. Hennington, who has been with Target since 2003, will continue reporting to Cornell.
Forrester eCommerce
APRIL 11, 2019
In 2003, Fred Reichheld, who was by then a partner at Bain & Company, introduced a way of measuring how well an organization treats its customers. This metric also assessed how well a firm generates relationships worthy of loyalty. Sixteen years later, most business people recognize this metric as the Net Promoter Score™.
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Retail TouchPoints
MARCH 7, 2022
Trained as an interior designer, McDannald joined Baltimore’s New Design Light firm in the sales department in 2003 before becoming co-owner in 2009. Erin McDannald, CEO and Co-owner of Lighting Environments and its sister company Environments, has guided clients throughout the lighting design and construction process for over two decades.
Retail TouchPoints
AUGUST 3, 2023
He has been leading the charge for retailers to build advocacy campaigns online reflective of their customer bases. He founded one of the first new media agencies in 1991 and social media agencies in 2003. Hougland helped pioneer micro-influencer campaigns in politics and advocacy and remains active in public health and safety.
Retail TouchPoints
JULY 7, 2022
Dreller has worked in digital marketing since 2003 with roles across brands, agencies and tech vendors. Incrementality enables marketers to evaluate experimentation with emerging innovations like the metaverse and understand the incremental value it brings to your total marketing program.
365 Retail
JUNE 17, 2022
The independent retailer has long had technology at the forefront of the business and was one of the first online sellers of mattresses back in 2003 when the company launched its bespoke e-Commerce platform from a bedroom. During the pandemic, Rotherham-based Mattress Online saw turnover leap to £37.5m
Retail TouchPoints
OCTOBER 6, 2021
All eyes and ears have been on American Dream since the project’s initial proposal in 2003. Initially dubbed Meadowlands Xanadu , the mega-mall-slash-experience-center has been a point of debate for industry players and New Jersey residents alike. Just how long will the project take to complete?
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