article thumbnail

Target Creates Chief Guest Experience Officer Role as it Expands Senior Leadership Team

Retail TouchPoints

Valdez joined Target in 2016 and has helped transform the retailer’s supply chain network by providing Target with the necessary agility to meet evolving omnichannel needs. Hennington, who has been with Target since 2003, will continue reporting to Cornell. Valdez will continue reporting to EVP and COO John Mulligan.

Supplies 213
article thumbnail

5 Ways Retailers can Begin to Market from the Outside-In

Retail TouchPoints

Retail brands have ongoing discussions on the idea of omnichannel marketing, but so far the majority of this has only been in theory. He founded one of the first new media agencies in 1991 and social media agencies in 2003. Taking an interdisciplinary approach.

Marketing 241
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Target Names First Chief Growth Officer, Announces Series of C-Level Promotions

Retail TouchPoints

Hennington joined Target in 2003, and was instrumental in modernizing the retailer’s merchandising organization by blending its physical and digital buying functions. “The changes we’re announcing create new opportunities for key leaders to bring their knowledge and experiences to different areas of the business.”.

article thumbnail

Making The Case For American Dream As The ‘Ultimate Experience Center’

Retail TouchPoints

But American Dream, which is on its third developer since its first contract was awarded in 2003 , reverses the traditional mall mix, devoting the majority ( 55% ) of its space to entertainment rather than retail. West Edmonton Mall and Mall of America, respectively).

eCommerce 174
article thumbnail

Bed, Bath & Beyond Boring

Steve Dennis

Of course, I don’t have to wonder all that much since I worked at Sears from 1991 to 2003. BB&B has been playing catchup here for years, falling short on most dimensions of what others like to call “omnichannel” shopping. Well, some folks like to watch , I guess. Personalized.

article thumbnail

Despite Amazon tire deal, talk of a Sears turnaround is just hot air

Steve Dennis

Opportunities to have struck a grander bargain with those omnichannel brands with the best distribution power, market share and growth potential — which my team aggressively explored in 2003 — have long since passed. At this point, almost anything that expands distribution and generates cash is probably worth doing.

article thumbnail

How FTD Uses UX Analysis to Weed Out Friction Points in the Shopper Journey

Retail TouchPoints

The Mercury POS component had originally been launched in 2003 , and hadn’t been updated for approximately 10 years, noted Powell. That’s even more of a problem for FTD than other retailers, because the company’s mission is to allow its customer to “help people they care about in moments of happiness and sadness.

POS 207