Sailthru

FEBRUARY 28, 2018

In 2004, psychologist Barry Schwartz wrote The Paradox of Choice about the sense of paralysis consumers feel when faced with too many options. For Sailthru’s first annual Personalization Index, we ranked 100 retailers based on 100 different customer experience and personalization capabilities. How Sephora Stands Out.

Customer 83

Customer Recommendation Consumer Technology 83

Ecommerce Platforms

JULY 15, 2019

The journey started back in 2004 when a couple of university buddies seeking to push web hosting to the next level embarked on creating a robust hosting solution – which resulted in the launch of SiteGround in 2004. So, let’s find out what the business is really all about…. Advertisment ?. SiteGround Reviews: Overview.

WooCommerce 149

WooCommerce Live Chat eCommerce Management 149

Smile.io

APRIL 13, 2022

 A few small slip-ups may land you in your customers’ bad books, and as large companies like Old Navy, Dillard’s, and Air Miles can tell you, no company is too large to have their customer experience go from good to bad as a result of their rewards program.

Shipping Costs 81

Shipping Costs Department Stores Payment Services Customer 81

AcquireConvert

JANUARY 12, 2021

streamlined online e-commerce experience for customers. Its founders DHgate were established in 2004 and are now one of the leading B2B cross-border e-commerce marketplaces in China. The customer experience is everything with ecommerce and this also accounts for plenty of sleepless nights for merchants.

Shipping Costs 36

Shipping Costs eCommerce Merchant Services Shopify 36

Kissmetrics

DECEMBER 2, 2020

By subscribing to Shopify’s e-commerce platform, Shopify customers can harness the platform’s shopping cart solution to sell, ship, and manage products. Founded in 2004, the e-commerce platform now reports an annual gross merchandise volume exceeding $61 billion and has over 500,00 merchants. What Are Shopify Apps?

Shopify 249

Shopify eCommerce Merchant Services SEO 249

BigCommerce

FEBRUARY 2, 2018

In 2004, we saw an opportunity in a updating an existing apparel accessory that had not really changed in decades. It’s all part of our work to improve our customer experience as much as we can.”. With that, our checkout was immediately improved. Taking Matters Into Your Own Hands.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Payments 419

GetElastic

AUGUST 11, 2021

Their low-code Content Management System, Digital Asset Management, and Digital Experience Management platform allows more than 350 of the world's leading brand teams to manage content, not code. Company Overview: Crownpeak provides the leading, enterprise-grade, cloud-first Digital Experience Management (DXM) platform.

Management 148

Management eCommerce Multi-channel Channel 148

Smile.io

AUGUST 14, 2023

Of course, your customers also benefit. Whether they’re new or returning, this sale lets shoppers purchase your products at a discounted rate, and they are left with an exceptional customer experience that colors your brand in a positive light. Is it for first-time customers?

Shipping Costs 77

Shipping Costs Gifts Shipping Events 77

Kissmetrics

APRIL 12, 2021

The company has enjoyed almost unparalleled revenue growth from 2004 to 2020 — $8 billion to $2,274 billion. Don’t make these customers pick up the phone, when they really prefer to type out their problem and get an instant response. Understanding this diversity of your customers helps you develop the right marketing mix.

Marketing 356

Marketing PPC Social Media Customer 356

Kissmetrics

MAY 31, 2018

With the influx of social media in 2004, influencer marketing exploded and became a lot more prevalent. If you respond on social media, people will talk about your positive customer service interactions. Studies found that approximately 48% of people tell their friends about a good customer experience on social media.

Social Media 213

Social Media Marketing Merchant Services Events 213

Kissmetrics

MAY 31, 2018

With the influx of social media in 2004, influencer marketing exploded and became a lot more prevalent. If you respond on social media, people will talk about your positive customer service interactions. Studies found that approximately 48% of people tell their friends about a good customer experience on social media.

Social Media 201

Social Media Marketing Merchant Services Events 201

Kissmetrics

FEBRUARY 3, 2018

And as we increasingly use social media for everything, there’s a lot of insight you could harvest, to say nothing of the improved customer experience you can provide by responding to issues and complaints in a timely and convenient manner. Brands and personalities can quickly deliver an enhanced customer experience with live video.

Social Media 225

Social Media Mobile Channel Games 225

Onilab User Guides

JANUARY 30, 2020

Shopify has been around since 2004. But with time they find out that their need for customization grows and it’s harder and harder to find a good fit for the store. Because building a unique or highly customized experience on other platforms is not viable. Shopify: First Look. Shopify is huge. They do the research.

Magento 52

Magento Shopify Shipping Costs Payment Services 52

AcquireConvert

NOVEMBER 3, 2021

They started a software company in Jaipur, India, in 2004, providing solutions to ecommerce businesses. Engage customers with promotions (discount codes) and gift card management. Vast app ecosystem to improve the customer experience, marketing, store management, etc. Insight into store traffic to help grow your store.

Shopify 36

Shopify Merchant Services Shipping Costs Payment Services 36

BigCommerce

JULY 25, 2017

Photos are worth millions of dollars: Don’t skip the most important part of your customer experience, showing them exactly how to style and put together an entire look. And you know they will be the most stylish baby clothes and accessories on the web. Ecommerce Strategies from Spearmint LOVE. Let them shop by these collections.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Kissmetrics

AUGUST 16, 2021

After selling to a customer, the sales team also has the responsibility of initiating a great customer experience that leads to a high rate of customer retention. Retaining the customer is important if the business wants to thrive. Each marketing practice requires a different mindset.

Webinar 349

Webinar Social Media Blog Books 349

BigCommerce

JULY 3, 2017

In 2004, we saw an opportunity in updating an existing apparel accessory that had not really changed in decades. After becoming single in 2004 and with my son entering college, it was paramount that this business work, as it was our sole support. Providing customer service that’s just as awesome as our products are.

BigCommerce 209

BigCommerce Social Media Beauty and Health Shipping Costs 209

Steve Dennis

JANUARY 13, 2018

As I was SVP of strategy, business development & multi-channel marketing for the Neiman Marcus Group from 2004-08 (most of that time reporting to then CEO Burt Tansky) I have a somewhat unique perspective on what requires intense and urgent focus. Here’s my take: Growing share in a mature and shifting market.

Payment Services 92

Payment Services Multi-channel Workshop Payments 92