Five Pandemic-Driven Trends Reshaping Retail CX Strategy
Retail TouchPoints
NOVEMBER 10, 2020
Once upon a time, curbside pickup was the purview of supermarkets and drive-in restaurants, but even prior to the pandemic, buy online, pick up in-store (BOPIS) and buy online, ship to store (BOSS) were rapidly growing order fulfilment options, with 90% of retailers looking to implement BOPIS in 2021.
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