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Join us at CX Europe 2018 for insight into customer understanding and other key CX priorities

Forrester eCommerce

Forrester’s customer experience Forums are in their tenth year — from our first one in 2009 in New York, they’ve grown and spread to San Francisco, London, Singapore, and other cities around the world and become yearly destinations for CX pros far and wide. CX Europe 2018 is just 10 days from now — Tuesday […].

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Happy 10th Anniversary, LiveIntent!

Liveintent

LiveIntent launched in 2009 with a simple idea: Let brands and publishers be present where their customers are paying attention by leveraging the power of the email address. Cookies crumbled as the primary form of customer data. We have an extra excuse to celebrate this month (as if we needed one). We’re turning 10!

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Inside the Online Bookstore Building a ‘Model for Small Businesses to Compete with Amazon’

Retail TouchPoints

But then, “from the years of like 2009 to 2018, I just watched Amazon start eating everybody’s lunch,” he said. And they also get customer data , which is not true for the other affiliates, so they can build those relationships with those customers.” Basically the bookstore is a super-affiliate,” explained Hunter.

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SMS Marketing: The Comprehensive Guide to Strategic Text Messaging

Groove

After the recession in 2009, businesses used direct mail less and less due to its cost, and consumers weren’t shopping as much during that time when compared to before the recession. These custom integrations make it easy for merchants to quickly launch their SMS marketing campaigns, utilize customer data and streamline workflows.

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Benefits of HubSpot: 3 Features to Help You Grow

Groove

Brian Halligan and Dharmesh Shah first coined the term inbound marketing in 2009, and have since built their entire business around the idea of providing value to potential customers. HubSpot’s Growth Stack combines marketing and sales tools to give your entire team access to contacts, customer data, dashboards, reports and pipelines.

Live Chat 244
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Retailer Lessons from iGaming Companies

Retail TouchPoints

Pini Yakuel is the Co-founder and CEO of Optimove , a customer-led marketing platform. From its two-person launch in 2009, under Yakuel’s leadership, Optimove is now a multi-million-dollar global retention marketing business with more than 450 employees.

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Should My SMB Accept PayPal, Venmo, and CashApp?

Korona

Rectifying this through customer service can potentially be less than immediate. Venmo was created in 2009 as a way for easy person-to-person money transfers, such as friends splitting meals or roommates sharing utility costs. It was created in 2009 by Block, Inc., Venmo For Business. CashApp’s Cash For Business.

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