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The Definitive Guide to Online Reputation Management

Kissmetrics

There are a lot of misconceptions about online reputation management. In this guide, I’ll explain the role of online reputation management in today’s digital age, explain why it matters, and outline 10 tips for improving and protecting your brand’s online image. Why Does Reputation Management Matter?

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Déjà vu: Don’t let AIOps be CMDB All Over Again!

Forrester eCommerce

In February of 2009, Glenn O’Donnell (VP, Research Director) and I co-authored the CMDB Imperative when ITIL and ITSM were all the rage. Underpinning that rage was the Configuration Management DB (CMDB) which promised to deliver world peace like a pageant winner during the interview portion of the competition.

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Rothy’s Names New CEO and President as Co-Founders Move Up

Retail TouchPoints

She also served as President and CEO of Charlotte Russe from 2009 to 2019 and has served on the boards of companies including Kendra Scott, Levi Strauss & Co. She will continue to oversee the deployment of growth capital and manage Rothy’s finance, logistics, data analytics, retail, international and technology divisions.

Banking 241
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Bed Bath & Beyond, Overstock Get New CEOs

Retail TouchPoints

Nielsen joined Overstock in 2009 and has held several executive positions since that time, including serving as President from 2019. A veteran merchandiser with expertise in ecommerce, Holt held various leadership roles at Walmart and Target before joining Conn’s HomePlus in 2021.

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A Look Back At Zero Trust: Never Trust, Always Verify

Forrester eCommerce

For those of you who have been hiding away in a cave for the past decade, Zero Trust (ZT) is a concept founded by Forrester alum John Kindervag in 2009 that centers on the belief that trust is a vulnerability and security must be designed with the strategy never trust, […]. What exactly is Zero Trust?

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Retailer Lessons from iGaming Companies

Retail TouchPoints

From its two-person launch in 2009, under Yakuel’s leadership, Optimove is now a multi-million-dollar global retention marketing business with more than 450 employees. Yakuel holds an MSc in Industrial Engineering and Management from Tel Aviv University.

Retail 271
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YOOX Net-a-Porter’s THE OUTNET Continues Menswear Expansion with U.S. Launch

Retail TouchPoints

Launched in 2009, THE OUTNET is owned by Italian online fashion retailer YOOX Net-a-Porter Group and focuses on curated selections of past-season designer apparel. Discount luxury e-tailer THE OUTNET is adding menswear to its lineup in the U.S. following similar expansions beyond womenswear in the UK, EMEA and Asia earlier this year.

Apparel 217