Retail TouchPoints

FEBRUARY 13, 2024

Upon close, we expect the new Wish platform will have an improved customer experience through increased product assortment and merchant selection. Writing on the Wall: New Competitors Put Pressure on Wish When it debuted back in 2010, Wish was the only game in town when it came to manufacturer-direct discount shopping apps.

eCommerce Platforms 249

eCommerce Platforms eCommerce Merchant Services Operations 249

Forrester eCommerce

APRIL 9, 2018

In 2010, Apple ranked as the 17th most valuable brand in the world. Since 2010, Apple’s brand value has increased at a compound annual growth rate of 36%, while the entire “brandscape” has grown […]. Do you want to be like Apple? Just three years later, it had garnered the top spot and has remained there.

Customer Experience 287

Customer Experience B2C Customer Marketing 287

Retail TouchPoints

JUNE 16, 2022

We expect to see that trend accelerate through 2022 and perhaps even pick up more speed in the latter half of 2023, in ways that give consumers and business users more options for connected experiences that continue to narrow the gap between the physical and digital worlds.

Mobile 312

Mobile Vend Customer Experience Technology 312

Retail TouchPoints

NOVEMBER 30, 2022

However, Kroger’s McMullen pointed to increasing competition in grocery as the primary reason for the merger, saying in his testimony that since 2010, online retailers have increased their share of grocery sales by more than 14% and that those increases often come at the expense of companies like Kroger.

Supplies 246

Supplies Consumer Online Retail Customer Experience 246

OrderDynamics

DECEMBER 19, 2017

Retail Customer Experience: The Key to Success. I have participated in many vendor presentations and retailer discussions where the phrase “customer experience” has been used. Everyone agrees that a positive customer experience is a necessity for retail “winners”. Retail Customer Experience and Inventory.

Customer Experience 59

Customer Experience Customer Shipping Costs Retail 59

Retail TouchPoints

DECEMBER 20, 2023

The FTC also said these actions unfairly targeted Black, Asian, Latino and female customers.

Technology 264

Technology Information Consumer Other 264

GetElastic

NOVEMBER 5, 2021

This article was last published in September 2010 and has been updated for relevancy. Discounting is key to adding value, loyalty, and trust to your customers’ experience. Learn more about promotions focused on the customer experience from Elastic Path. They are also one of online marketing's biggest profit eaters.

Management 135

Management Shipping Costs Social Media Online Retail 135

Digital Doughnut

JULY 21, 2022

Gen Z is the generation after Millennials, born between 1997 and 2010. We're already seeing the impact Gen Zs have on Millennials and Gen Xs when it comes to brand selection, online behavior, and customer engagement," says Desirée Gullan, Executive Creative Director at G&G Digital.

Social Media 105

Social Media Customer Customer Experience 105

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010.

Omnichannel 317

Omnichannel eCommerce POS Operations 317

Retail TouchPoints

SEPTEMBER 12, 2022

Even if customers are persistent and buy your products from resellers on secondary markets, you’re still missing out on so much. You lose: The capacity to put customers in nurture flows and create lifetime value Crucial business intelligence and sales data The chance to deliver a superior customer experience.

Retail 294

Retail Beauty and Health eCommerce Social Media 294

Retail TouchPoints

SEPTEMBER 2, 2020

Retail TouchPoints (RTP): What areas of the customer experience do you believe makes Vivino stand out? In 2010, when I founded Vivino, there was no easy way to pick out a good wine and I wanted to solve this using the opinions of wine drinkers — not individual critics. region, grape and even by food pairing.

Food and Beverages 264

Food and Beverages Merchant Services eCommerce Shipping Costs 264

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. I think organic is still the biggest bet; that’s something we’re relying on from the customer experience improvements and [app] feature improvements,” added Yan. “We

Shipping Costs 245

Shipping Costs Merchant Services Payment Services Shipping 245

BigCommerce

AUGUST 10, 2018

Outside of the B2B scope, the main purpose of this strategy is to build a brand with high customer lifetime value, i.e. a fantastic customer experience from awareness through retention. And you’ll need a whole lot more than just a checkout experience. You’ll need a full funnel customer experience.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

Retail TouchPoints

JANUARY 12, 2023

From Z to A: Generation Alpha (consumers born after 2010, meaning the oldest are about to enter their teen years) will number more than 2 billion worldwide by 2025, and they’re already demonstrating their influence on family spending.

Consumer 289

Consumer Food and Beverages Beauty and Health Toys 289

Retail TouchPoints

MARCH 27, 2023

Philanthropy remains one of the core pillars at Kendra Scott, and since 2010 we have proudly donated more than $50 million to local, national and international causes. With the Kendra Scott Foundation, we are determined to expand our impact even more and reach even more women and youth each and every day.”

Jewelry 306

Jewelry Arts Books Other 306

Retail TouchPoints

JUNE 23, 2022

There are multiple investment areas — customer experience, customer data, fulfillment spend — that tend to get prioritized more highly in digital-only businesses,” said Hilding Anderson, Head of Strategy for Retail, North America at Publicis Sapient in an interview with Retail TouchPoints at the time of the Saks deal.

eCommerce 289

eCommerce Omnichannel Channel Department Stores 289

BigCommerce

JANUARY 30, 2018

This means that faster loading sites will benefit from improved visibility (Google started using site speed in desktop web search rankings in 2010). Improving Page Performance Without Compromising Customer Experience. Best yet — there is no additional cost to use the feature and it is available across all plan types. 78% of U.S.

BigCommerce 279

BigCommerce Management Mobile Conversion Optimization 279

365 Retail

JUNE 7, 2023

Following its launch in 2010, Scurri has grown to a business that processed over €10bn worth of global shipments in 2022, with €15.3million investment raised to date from private angel investors, institutional VC investors and the Irish Government development fund, Enterprise Ireland.

Management 72

Management Operations Fulfillment Technology 72

Retail TouchPoints

MARCH 31, 2023

When Wish debuted in 2010 it took the U.S. Joe Yan: Our strategic focus right now is to to keep improving the customer experience. Now, 12 years later, the similarly meteoric rise of apps like Shein and Temu has proven there’s still demand for Wish’s original proposition.

Shipping Costs 338

Shipping Costs Consumer Supplies Shipping 338

Retail TouchPoints

AUGUST 25, 2023

Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. The early 2000s saw the beginning of an online media push that brought standardized content from one brand to many consumers.

Retail 246

Retail Social Media Consumer Channel 246

RTP blog

AUGUST 17, 2018

The subscription economy has been making waves since 2010, when Birchbox debuted a subscription box that quickly gained popularity. Now, the space holds fierce competition, with hundreds of companies vying for customers across a wide range of industry verticals, from clothing to beauty to meal kits.

Subscription 150

Subscription Payment Services Small Business Retail eCommerce 150

iVend

FEBRUARY 13, 2022

PayPal in particular is very widely used, and has grown from 84 million users in 2010 to 392 million in the first quarter of 2021. As I wrote in ‘Frictionless – is it the new omnichannel ’, ‘Friction is, simply put, anything that causes frustration to customers, or causes the sale to be lost altogether.

Payment Services 95

Payment Services Electronics X-cart POS 95

Forrester eCommerce

MARCH 19, 2020

Netflix was a mere DVD-by-mail distributor in the US until 2010 and Amazon’s core business model is about retail and cloud, while Apple is primarily leveraging its huge installed base of devices to pivot to subscription services. Competitors in the video streaming service space come from any place in the ecosystem.

Subscription 58

Subscription Retail Customer Experience B2C 58

GetElastic

SEPTEMBER 1, 2021

Elastic Path can help you deliver seamless, unique customers experiences by powering core, backend ecommerce functionality designed to fit any website UI you want. Customer chat. SnapDeal.com is another B2B ecommerce marketplace that has gone above its primarily electronic catalog it first started with in 2010.

B2B 147

B2B eCommerce B2C Payment Services 147

Retail TouchPoints

FEBRUARY 10, 2022

Launched in 1977, The Vitamin Shoppe saw sales begin to decline in the early 2010’s due primarily to a lack of digital innovation. It’s now available on-demand , which makes this a good time to issue a spoiler alert: if you haven’t seen the episode yet but plan to, don’t read any further until you have.

Beauty and Health 321

Beauty and Health POS Mobile Management 321

Retail TouchPoints

SEPTEMBER 16, 2021

In 2010 , adults in the U.S. The questions now are twofold: At what point will the ability to buy products and services on social platforms become so frictionless and ubiquitous that every new feature update is no longer noteworthy? and What do retailers, brands and social media platforms have to do to get there?

Consumer 312

Consumer Social Media Retail Multi-channel 312

Steve Dennis

OCTOBER 1, 2017

Free shipping was virtually ubiquitous during the 2010 holiday season. Retailers could have chosen to focus on deep customer insight to deliver more relevant personalization. Among traditional retailers the degree and frequency of deals was escalating. Since then it’s only gotten worse.

Shipping Costs 89

Shipping Costs Shipping Customer Experience Retail 89

GetElastic

MARCH 8, 2018

To better understand what’s at stake with this disruption, you don’t have to look further than the Fortune 500 where 30% of those that were listed in 2010 list are no longer on the list in 2017 – just seven years later! Experiences are data-driven, machine-learned and responsive across a plethora of new engagement methods.

eCommerce Platforms 103

eCommerce Platforms eCommerce Customer Experience Improvements 103

Pivotree Blog

JUNE 14, 2022

commercetools is the leading product portfolio of highly customized experiences for next-generation B2C and B2B commerce. Using modern development building blocks in a true cloud platform provided by commercetools, customers can deliver the best commerce experiences across every touchpoint on a large scale.

B2C 52

B2C Customer B2B Telecommunications 52

Retail TouchPoints

JUNE 8, 2020

Additionally, financial crises actually lead to growth in the franchise business, because you have a lot of upper-middle-market executives who get laid off, or have had enough of the corporate life and decide to invest in their own business, and we saw that happen in 2009-2010.

Gifts 199

Gifts Operations Webinar Customer Loyalty 199

GetElastic

APRIL 5, 2016

I was talking to a client the other day about why they choose Adobe Experience Manager (AEM) for their business. This particular company initially purchased AEM shortly after it was purchased by Adobe, back in 2010. The Bigger Picture: AEM in the Marketplace.

Management 108

Management Customer Experience B2C Information 108

Dynamic Action

JANUARY 30, 2018

We expect that total US retail sales, bolstered by strong consumer confidence, will continue to grow: Since 2010, annual growth for total US retail has ranged from 2% to 5%.2 Make customer needs priority No. US retail will grow, and digital will influence over half of US retail sales. 1, then work backwards to deliver that.

Retail 48

Retail Internet Retail Apparel Recommendation 48

Kissmetrics

APRIL 23, 2021

No matter the size of your business, people are talking about you, including prospects, customers, clients, and their friends. They are tweeting about your latest product, leaving a comment on your blog, posting a Facebook update about their customer experience, and much more. Being open does not come without a price.

Definition 362

Definition Management Social Media SEO 362

BigCommerce

MARCH 30, 2018

Heralded as the newest, greatest ecommerce strategy beginning around 2010, subscription box services like BirchBox, Trunk Club and Dollar Shave Club have not only made headlines – they’ve made billions. For subscription websites to gain new customers and continue to grow their subscription base, it is key that you nail 3 things: Cost.

Subscription 345

Subscription Payments eCommerce Payment Services 345

ESW

JULY 16, 2018

Consumers are demanding a better customer experience, and companies — big and small, old and new — are scrambling to deliver experiences in a way that meet customer expectations. Rothenberg dates the origin of this revolution in 2010, the year Warby Parker was started. Create a Better Customer Experience. “In

Consumer 84

Consumer eCommerce Social Media Channel 84

Retail TouchPoints

MARCH 11, 2024

The consumer cohort born between 1996 or 1997 and 2010 and 2020 (there is no complete agreement here) is hard to read and reach because they are a product of the world they have been born into, one where change is constant, frequent and often unexpected. Gen Z consumers are neither easy to define nor predictable in their shopping habits.

Department Stores 303

Department Stores Consumer B2B Banking 303

ROI Revolution

JUNE 7, 2018

At the time (2010), this was unheard of. The answer is simple… customer experience. From the beginning, they invested heavily in customer service. Their goal from the beginning was to produce their own brand of high quality glasses, sold directly to consumers online, exclusively through their website.

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100