Retail TouchPoints

MARCH 28, 2022

The new investment from PSG brings the total amount Stylitics has raised since it was founded in 2011 to $101 million. Visual merchandising solution Stylitics has raised $80 million in series C funding from PSG Equity , which now holds a minority stake in the company.

Fashion 243

Fashion Technology Management Customer 243

Retail TouchPoints

FEBRUARY 1, 2022

As a treat, first-time customers will receive a $10 discount on the services. Founded in 2011 in Seattle, Rover has connected pet owners to millions of service bookings and features the Rover Guarantee, 24/7 support, vet consultations and GPS walk mapping.

Multichannel 263

Multichannel Omnichannel Subscription Books 263

GetElastic

NOVEMBER 25, 2021

Author's Note: This is an update to a post originally published in May 2011 and has been edited for relevancy. When multiple brands co-exist the cart/checkout process should look seamless to the customer. Deliver unique customer experiences. No need for emails or calls that may adversely affect the customer experience.

Shopping Carts 147

Shopping Carts Shipping Costs Multi-channel Demo 147

Retail TouchPoints

JANUARY 20, 2021

Census Bureau Quarterly Retail E-Commerce Sales data going all the way back to 2011, ecommerce sales as a percentage of total retail sales increases relatively linearly through the beginning of 2020. Mike Shapaker: What we saw in 2020 is COVID-19 accelerating existing trends, so the answer is a bit of both. If you look at U.S.

eCommerce 264

eCommerce Fulfillment Customer Experience Shipping Costs 264

Retail TouchPoints

OCTOBER 26, 2023

Paul Boyle has served as the CEO of Retail Insight since 2011; he was previously the company’s COO since its founding in 2005. It’s time retailers use the data at their disposal to create actionable insights that can finally begin tackling the ongoing availability issue. He is passionate about Retail Insight’s people, products and partners.

Customer 263

Customer Operations Improvements Technology 263

Retail TouchPoints

SEPTEMBER 20, 2023

Founded in 2011, AZA is one of the world’s best-kept secrets — and among the most influential architecture and design consultancies for the luxury retail sector.

Retail 261

Retail Fashion Presentation Omnichannel 261

RTP blog

DECEMBER 3, 2018

Every time you interact with customers it’s make or break for your relationship — 25% of customers even say they’ll leave a brand after just one bad experience. So much of what makes a good customer experience comes down to data. Knowing who customers are online is key to knowing who they are on the whole.

Customer 150

Customer Customer Experience Customer Data Operations 150

BigCommerce

JANUARY 30, 2018

Improving Page Performance Without Compromising Customer Experience. Images play a critical role in ecommerce, addressing one of the inherent issues with shopping online — consumers’ inability to touch, feel or experience the product in person prior to making a purchase. 78% of U.S. Source: SpeedCurve.com ). See It in Action.

BigCommerce 279

BigCommerce Management Mobile Conversion Optimization 279

365 Retail

MAY 30, 2022

But for retailers to be successful within it, they must create virtual experiences that go beyond gimmicks, and truly add value to people’s lives. Perhaps the most thrilling aspect of the metaverse for retailers is the potential for transformative customer experiences. Unlimited possibilities. Building the foundations.

eCommerce 124

eCommerce Retail Customer Experience Technology 124

BigCommerce

JUNE 20, 2017

Our CEO, Jon Beekman, started Man Crates in his apartment in 2011 and funded it by selling his motorcycle and getting $1K in seed funding from his wife, Mariam, who in turn placed the very first order for Man Crates’ BigCommerce site on 11/1/2011. We are Man Crates, and we create awesome gifts for men.

Gifts 223

Gifts BigCommerce eCommerce Toys 223

BigCommerce

AUGUST 10, 2018

Outside of the B2B scope, the main purpose of this strategy is to build a brand with high customer lifetime value, i.e. a fantastic customer experience from awareness through retention. And you’ll need a whole lot more than just a checkout experience. You’ll need a full funnel customer experience.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

Retail TouchPoints

OCTOBER 19, 2022

In 2011, less than 1% of grocery shopping was done online. For starters, we do see a trend that online grocery shopping has become an important part of a shopper’s repertoire. Its growth had been slow for a decade as so many other retail channels or categories continued to take off. COVID obviously changed that, almost overnight.

Fulfillment 298

Fulfillment Online Retail Channel Retail 298

Retail TouchPoints

SEPTEMBER 29, 2022

When Snapchat first hit the scene back in 2011 it was an instantaneous hit with younger audiences because it offered something that was almost impossible to find on the internet — transience.

Social Media 296

Social Media Consumer Events Technology 296

GetElastic

SEPTEMBER 6, 2021

After 20 years in the web development business, Behrman co-founded PunchOut2Go in 2011 and quickly grew it into a global company, supporting organizations in 39 countries (on 6 continents). She oversaw and led the strategy for Intuit.com, including a complete overhaul from the infrastructure all the way through to the customer experience.

B2B 144

B2B eCommerce White Paper Seminar 144

RTP blog

AUGUST 27, 2018

Research shows that: · The Hispanic dropout rate fell from 16% in 2011 to 10% in 2016. · The percent of Hispanic high school graduates ages 18 to 24 enrolled in college rose from 32% in 1999 to 47% in 2016. · The number of Hispanics enrolled in public and private nursery schools, K-12 schools and colleges rose from 9.9

Marketing 150

Marketing Electronics Retail Mobile 150

GetElastic

DECEMBER 18, 2020

By providing the convenience and added customer experience, of coupling analog products with services, brands will become more appealing to the largest generation with the highest spending power: the millennials. The largest companies in the subscription eCommerce market have grown from $57 million in sales in 2011 to 7.5

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

Retail TouchPoints

JANUARY 27, 2021

Founded in 2011, MeUndies initially stood out with its bold, colorful and pop culture-infused prints as it acquired a loyal customer base through social media.

Omnichannel 295

Omnichannel Social Media Subscription Apparel 295

Sailthru

OCTOBER 25, 2018

Oh, that headline was from September 2011. Physical stores allow the brands to roll out the red carpet and deliver white glove service to customers, while also maintaining full control over the customer experience. But over time, luxury players have had no choice but to move online alongside their customers.

eCommerce 106

eCommerce Jewelry Improvements Mobile 106

Steve Dennis

OCTOBER 1, 2017

Early in 2011, I first wrote about what I called “Discount Nation.” Retailers could have chosen to focus on deep customer insight to deliver more relevant personalization. ” Having worked at Sears earlier in my career I was quite familiar with highly promotional retail.

Shipping Costs 89

Shipping Costs Shipping Customer Experience Retail 89

Retail TouchPoints

JUNE 29, 2022

In 2011, WGACA moved westward, settling on Los Angeles’ La Brea Avenue, where shoppers can find an array of styles, from vintage to streetwear. Expanding Into the L.A. WGACA’s inventory in this store consisted primarily of vintage items from the 1930s, ‘50s and ‘70s.

Fashion 263

Fashion Jewelry Accessories Arts 263

Optimizely

AUGUST 14, 2018

Once you’re armed with a foundational knowledge of what makes your customers tick, it’s easier to understand and empathize with them. From there, you’ll know how to create and market products that will not only create a great customer experience, but also turn them into brand evangelists for life. .

Customer Loyalty 268

Customer Loyalty Customer Social Media Events 268

GetElastic

SEPTEMBER 26, 2019

Brady Behrman , CEO & Founder, Punchout2go After 20 years in the web development business, Behrman co-founded PunchOut2Go in 2011 and quickly grew it into a global company, supporting organizations in 39 countries (on 6 continents). Twitter LinkedIn. He’s past B2B award winner and featured keynote speaker.

B2B 163

B2B eCommerce Multi-channel White Paper 163

Omnisend

FEBRUARY 21, 2023

They were one of only 15,000 Shopify stores back in 2011,” he recalls. “At If they’ve already launched a few workflows—such as the profitable Split Value Abandoned cart or Welcome series—they’ll often want to get more in-depth and optimize those workflows, while still providing better customer experiences.

Food and Beverages 88

Food and Beverages Shopify Fashion eCommerce 88

ecomdash

JULY 25, 2019

One trend that is emerging is personalizing the website content shown based on a customer’s previous buying behavior. #4 If your customers experience challenges or must enter a lot of information at checkout, they’re likely to abandon their cart and shop elsewhere. 4 – Autofill Checkout. billion in 2016.

eCommerce 60

eCommerce Merchant Services Subscription Improvements 60

Demac Media

JULY 7, 2017

In 2011 we partnered with Boathouse , Canada’s leading retailer of action brands like Volcom, Hurley, Billabong, Roxy, and more! So when they decided to build out a Magento store it didn’t clearly represent their brand or their in-store customer experience. If you build they will come… does not apply to eCommerce.

Magento 34

Magento Marketing Retail Apparel 34

Kibo

SEPTEMBER 22, 2021

increase this year versus 2020, although this still represents the strongest growth since 2011. Platforms like Kibo that allow retailers to view, manage, and fulfill orders from within one central location increase efficiency while improving the end-to-end customer experience.

eCommerce 62

eCommerce Recommendation Technology Fulfillment 62

Omnisend

JANUARY 7, 2022

No matter which platform you choose, you can automate your marketing and effortlessly provide excellent customer experiences with Omnisend. . This is true despite being a younger platform, having launched only in 2011. Magento vs WooCommerce. But when you consider the value of brands that use Magento (e.g., of the world’s CMSes.

WooCommerce 78

WooCommerce Magento Payment Services eCommerce Platforms 78

Liveintent

JULY 25, 2018

Online, Amazon has created “what may be the best customer experience organization in the world,” says Derek Corcoran, chief experience officer at banking software company Avoka. One key, they said, was creating great customer experiences in stores – retail experiences.

Banking 54

Banking Customer Experience Subscription Retail 54

BigCommerce

MARCH 30, 2018

In 2011, subscription brands made an estimated $57,000,000. For subscription websites to gain new customers and continue to grow their subscription base, it is key that you nail 3 things: Cost. Customer experience. In 2016, that revenue jumped to $2.6 billion – a 4,461% increase. Even Amazon is in on the game (of course).

Subscription 345

Subscription Payments eCommerce Payment Services 345

Steve Dennis

DECEMBER 13, 2019

Back in 2011 famed venture capitalist Mark Andreessen famously said that “software is eating the world.” Critical to delivering an intensely relevant and memorable customer experience is to stop all this nonsense about the online channel verus the physical store channel.

Retail 97

Retail eCommerce Channel Books 97

Demac Media

AUGUST 17, 2017

Since 2011 we’ve partnered with Boathouse to bring their tens of thousands of SKUs online for consumers coast-to-coast – that’s 9,306 km (5,780 miles)! This increased the website’s efficiency, and made it easier to get product in front of their loyal customer base. Discovering Hidden Revenue!

Clothing 40

Clothing Improvements Technology Omnichannel 40

Sailthru

NOVEMBER 5, 2018

In 2011, 35% of Americans reportedly owned a smartphone of some kind. The idea of pinging a customer as soon as they pass through the doors with deals and personalized messaging was going to revolutionize the customer experience. Key tactic 1: Set beacons to ping sales associates as customers enter the store.

Retail 76

Retail Mobile Omnichannel Channel 76

Ecommerce Platforms

SEPTEMBER 20, 2022

Headquartered in Austin, Texas, ShipStation has been around since 2011. Inventory management for allocating stock, getting low inventory levels, and setting alerts. Integrations with popular marketplaces like Amazon, eBay, and more. Its apps are known for their simple integrations, and users report enjoying the interface.

Shipping Costs 211

Shipping Costs Shipping Fulfillment Merchant Services 211

Kissmetrics

JULY 11, 2017

In 2011, Jeff Bezos said , “If you’re truly obsessed about your customers, it will cover a lot of your other mistakes.”. Learn 11 specific ways to implement more customer-centric marketing that can lead to more revenue for your store. way to market to your existing customer base. Focus on customer experience.

eCommerce 243

eCommerce Customer Merchant Services Conversion Optimization 243

Demac Media

JULY 31, 2017

In 2011 we partnered with Boathouse , Canada’s leading retailer of action brands like Volcom, Hurley, Billabong, Roxy, and more! So when they decided to build out a Magento store it didn’t clearly represent their brand or their in-store customer experience. If you build they will come… does not apply to eCommerce.

Marketing 48

Marketing Magento PPC Apparel 48

Kissmetrics

MAY 23, 2018

In 2011, Google rolled out Panda which was designed to target and penalize sites that were producing thin and low-quality content. Technical and off-page SEO are just as important for positive customer experiences. Don’t worry. I’m going to walk you how to do this step-by-step. Algorithms are becoming more human. Off-Page SEO.

Customer 209

Customer SEO Mobile Article 209

Smile.io

FEBRUARY 1, 2023

With coils, curls, kinks, straight, straight natural, and straight coarse collections, Kinky Curly Yaki has their customers covered wherever they are on the texture spectrum. They also offer a ton of value-added content like tutorials and blogs to enhance the customer experience from pre-purchase all the way to post-purchase.

Food and Beverages 127

Food and Beverages Beauty and Health Gifts Accessories 127