Retail TouchPoints

DECEMBER 22, 2022

Additionally, the platform offers a highly flexible incentive framework that makes it easy to test and optimize promotions to maximize performance, as well as powerful APIs that empower creative customization. “As To deliver on that promise, we partnered with the most powerful and flexible subscription platform out there.”.

Subscription 182

Subscription Multichannel Shopify Operations 182

Optimizely

AUGUST 14, 2018

But few brands are lucky to attain the ranks of true customer loyalty. Sure, many of us— 77 percent, in fact —participate in some kind of customer loyalty program. By looking deeper into the psychology behind customer loyalty programs, a clearer picture of how brands should be incentivizing customers comes into focus. .

Customer Loyalty 268

Customer Loyalty Customer Social Media Events 268

Forrester eCommerce

MARCH 12, 2020

AR applications within the cosmetics industry have come a long way from the static capabilities we saw in 2011. The quality of the experiences has improved dramatically since Apple and Google got involved a few years ago. Before, I could try out nail polish colors on […].

Improvements 297

Improvements Customer 297

Retail TouchPoints

APRIL 11, 2024

When we started Bark in 2011, we were on a mission to disrupt the dog space and create products designed for dogs and their humans,” said Matt Meeker, Co-founder and CEO of Bark in a statement. “We Each plane will accommodate approximately 10 dogs and their human companions.

Travel 214

Travel Books Omnichannel Information 214

Retail TouchPoints

MARCH 15, 2022

He was the first executive hired at HauteLook in 2008 and joined Nordstrom ’s leadership following that company’s acquisition in 2011. Boyle began his career at Ernst & Young Consulting, where he helped launch and manage the firm’s Customer Relationship Management global practice.

Fashion 237

Fashion Management Retail Other 237

Retail TouchPoints

JULY 21, 2022

Patel Goyal has worked at Etsy since 2011, starting her career with the maker marketplace as Director of Marketplace Integrity, Trust and Safety — the first person to fill this role. I have no doubt Kruti is the right leader for Depop’s next chapter as we focus on nurturing its passionate community and improving the customer experience.

Fashion 299

Fashion Technology Management Customer Experience 299

Retail TouchPoints

FEBRUARY 1, 2022

Petco has partnered with online marketplace Rover to provide its pet parent customers with access to pet sitting, boarding and dog walking services directly from the retailer’s website. As a treat, first-time customers will receive a $10 discount on the services.

Multichannel 220

Multichannel Omnichannel Subscription Books 220

Retail TouchPoints

MARCH 28, 2022

The new investment from PSG brings the total amount Stylitics has raised since it was founded in 2011 to $101 million. The company also plans to ramp up its R&D initiatives around AR, VR, store, voice, on-figure and other inspiration-based emerging technologies, as well as enhance its program management solutions for customers.

Fashion 192

Fashion Technology Management Customer 192

Retail TouchPoints

MAY 5, 2022

Incoming CEO Harper has previously served as CEO of the plus-size retailer, from March 2011 until July 2016. Liz’s focus on product and the customer combined with Lisa’s operational expertise create an outstanding team.”. More recently, Harper was CEO of Belk from 2016 through 2021 and then served as Executive Chairperson.

Retail 224

Retail Apparel Operations Management 224

RTP blog

DECEMBER 3, 2018

You step into any store, and you’ll see customers busy browsing and buying — and it’s the same story online. When it comes to holiday shopping, you can’t take customers for granted. Yes, holiday sales are still important (and customers still expect them), but they aren’t everything.

Customer 150

Customer Customer Experience Customer Data Operations 150

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. Bodkins will dig into this approach more during a C-Suite Corner conversation on retail fundamentals.

Retail 206

Retail Article Omnichannel Customer Experience 206

FastSpring

NOVEMBER 3, 2023

Started in 2011, Austin Startup Week is a celebration and showcase of everything entrepreneurial in Austin. Don’t miss out on the biggest party in Austin since 2011- Startup Crawl! Dozens of startups and partners set up tables to demo their products and talk to thousands of potential customers, investors, and employees.

Merchant Services 88

Merchant Services Payment Services B2B Demo 88

Retail TouchPoints

FEBRUARY 22, 2021

in 2011 to 6.1% in 2019, and that the retailer earned about 44% less in 2019 than it did in 2011 despite similar total sales and $6.6 Some of the complaints included: “Poor retail execution and strategy leading to stagnant sales and declining operating margins.” billion in cumulative capital expenditures. “A

Operations 183

Operations Improvements Management Retail 183

Forrester eCommerce

SEPTEMBER 3, 2018

In 2011, I published a report on “How To Market Security To Gain Influence And Secure Budget”. I am now going through the process of refreshing this report, and it got me thinking: 1. What has changed in this space of security communications and influence since 2011?

Marketing 170

Marketing Customer 170

Retail TouchPoints

SEPTEMBER 20, 2023

You might also raise the need for better and more innovative formats that improve customer service in the finicky luxe and affordable-luxury segments. In the luxury and ultra-luxury retail realms, the watchword is fit — how the design team tailors the environment for a purpose-driven, customized happening.

Retail 211

Retail Fashion Presentation Omnichannel 211

Retail TouchPoints

APRIL 4, 2024

To date, the Beauty (Re)Purposed program, which launched in May 2023 and allows customers to give hard-to-recycle beauty packaging a second life, has collected more than 10,860 pounds of material, the equivalent of approximately 217,220 lipstick tubes.

Outdoor 202

Outdoor Fashion Events Fulfillment 202

GetElastic

NOVEMBER 18, 2022

This blog was originally published on June 6th, 2011 and has been updated for context and relevance on November 18th, 2022. Are personas profiles of hypothetical customers that marketing invented? Or, are personas developed from customer surveys asking what they want and don’t want from your website? What are Customer Personas?

Customer 78

Customer Electronics Document Reference 78

365 Retail

SEPTEMBER 27, 2023

Established in 2011 by Ashley Hainsworth following an initial £400 investment, the idea was born from a university project before becoming a fully-fledged business. We already offer next-day delivery on some items but want to offer customers an even better service.

eCommerce 111

eCommerce Customer Retention Retail Operations 111

Kissmetrics

JULY 11, 2017

There are three general ways to grow revenue in any ecommerce business: Increase the total number of customers. Increase the average number of times each customer buys from you. Increase the average order value (AOV) from each customer. These are categorized in ways to grow: New Customers. Repeat Customers.

eCommerce 243

eCommerce Customer Merchant Services Conversion Optimization 243

Smile.io

SEPTEMBER 11, 2023

View this post on Instagram A post shared by Oatopia (@oatopia.uk) Folding in loyalty to an established family-owned business Since launching in 2011 in Sussex, England, Oatopia now offers over 20 different flapjack flavors, including the fan favorite Breakfast Bar, Peanut Butter, Salted Caramel, Almond Bakewell, Carrot Cake, and Biscoff flavors.

Customer 46

Customer Shipping Costs Events Reference 46

365 Retail

FEBRUARY 8, 2024

This groundbreaking trial, starting today, enables customers to receive unlimited cash rewards for depositing empty PET plastic and aluminium drink containers into reverse vending machines available in-store. Customers participating in the scheme are rewarded with 5p for every eligible container returned.

Vend 69

Vend Events Customer Consumer 69

Retail TouchPoints

OCTOBER 9, 2020

2011 through Sept. Claire’s extensive experience driving growth and profitability at respected retail companies, coupled with her knowledge of our customer and brand, make her the ideal candidate to lead the business forward.”. Prior to that, she was President of Garnet Hill , one of the Cornerstone brands.

Retail 207

Retail Apparel Presentation Operations 207

GetElastic

JULY 1, 2022

Author's Note: This is an update to a post originally published in May 2011 and has been edited for relevancy. There are many reasons why your customers don’t complete a purchase; from sticker shock to getting distracted, it’s often something unrelated to the design or usability of the item in question. Shipping and Tax Calculation.

Shopping Carts 147

Shopping Carts Payment Services eCommerce Demo 147

Retail TouchPoints

APRIL 27, 2022

Whether that be through the cost of poor substitution choices, online ranging availability limitations or general omnichannel performance diagnostics, retailers all face similar issues, all of which Retail Insight has been working to solve with our retail customers through the use of data. According to FMI in its U.S.

Management 262

Management eCommerce Omnichannel Operations 262

Kissmetrics

MAY 23, 2018

That’s well below customer engagement metrics such as time on site and bounce rate. If you want to be rank high in SERPs in 2018, you’re going to need to start targeting your customers and not just keywords. So how do we target customer engagement instead of targeting keyword use? Don’t worry. Algorithms are becoming more human.

Customer 209

Customer SEO Mobile Article 209

Retail TouchPoints

OCTOBER 3, 2022

And to avoid possible delivery delays, using more than one shipping carrier builds resilience as well and allows you to maintain more control over your ability to serve your customers. Find New Ways to Serve Your Niche and Your Most Loyal Customers. Most industries are crowded and fiercely competitive.

Shipping Costs 263

Shipping Costs Shipping Technology Gifts 263

Retail TouchPoints

SEPTEMBER 21, 2021

While the company made its name with what was at the time (back in 2011) an innovative subscription service model — clients receive regularly scheduled boxes, a.k.a. The new offering expands direct buy to non-clients, making it possible for the first time ever for anyone to purchase items directly from Stitch Fix without ordering a Fix first.

Subscription 192

Subscription Fashion Accessories Recommendation 192

365 Retail

OCTOBER 16, 2023

Founded in 1973 by the Grene family, the brand’s legacy is now carried forward by Mikkel Grene, who took over as CEO and co-owner in 2011. The brand’s unique labyrinthine store layout will be a new feature for London shoppers, as Søstrene Grene continues its UK expansion.

Hobbies 111

Hobbies Presentation Events Management 111

GetElastic

NOVEMBER 25, 2021

Author's Note: This is an update to a post originally published in May 2011 and has been edited for relevancy. When multiple brands co-exist the cart/checkout process should look seamless to the customer. Deliver unique customer experiences. Be clear in what you’re asking the customer to do. Check out Demos.

Shopping Carts 147

Shopping Carts Shipping Costs Multi-channel Demo 147

BigCommerce

AUGUST 10, 2018

This strategy is a hallmark of brands looking to: Build community and customer lifetime value through their owned website rather than through a marketplace like Amazon. Nurture customers through a longer buying cycle. You’ll need a full funnel customer experience. The Customer Value Sales Funnel. Don’t miss a post.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

365 Retail

OCTOBER 17, 2023

Today, Genie Shopping directs over five million customers to various retailer websites each month. Lambert is no stranger to Genie Shopping’s parent company, Genie Ventures , having previously worked as a business development director before departing in 2011.

Comparison Shopping 98

Comparison Shopping Social Media Gifts Technology 98

Retail TouchPoints

JANUARY 20, 2021

Census Bureau Quarterly Retail E-Commerce Sales data going all the way back to 2011, ecommerce sales as a percentage of total retail sales increases relatively linearly through the beginning of 2020. The three largest marketplaces for our customers are Amazon , eBay and Walmart , and we integrate with many more marketplaces globally.

eCommerce 258

eCommerce Fulfillment Customer Experience Shipping Costs 258

365 Retail

SEPTEMBER 14, 2023

Taking the reins as Co-owner and CEO in 2011, Mikkel Grene steered the company towards modernisation almost half a century after its establishment. Customers will be able to return or exchange items in UK stores, with further information found within the FAQs section of the new site. or free for orders of £60 or over.

Hobbies 64

Hobbies Fashion Information Retail 64

365 Retail

DECEMBER 12, 2023

Key to our success is ensuring that we’re listening to what our customers want and delivering on those standout brands and product categories – Under Armour is a case in point. Established in Leicester in 2011, Better Brows has grown across the UK, providing a variety of beauty treatments.

Beauty and Health 64

Beauty and Health Accessories Fashion Events 64

Retail TouchPoints

SEPTEMBER 15, 2021

A dull hook isn’t likely to get you any fish (read: customers) at the end of the day. Reaching consumers where they are is another necessity for maintaining a competitive advantage, so diversifying outreach channels across email, SMS, messaging apps and social media is key to putting products in front of the most potential customers.

Marketing 225

Marketing Shopping Carts Social Media Technology 225

Retail TouchPoints

OCTOBER 20, 2021

During the pandemic these classes strengthened loyalty with existing customers and expanded the retailer’s reach to new audiences. Omnichannel experiences : One big challenge facing retailers is enticing customers who are comfortable returning to stores to pay a visit, while accounting for shoppers who may not be ready to shop in person.

Sporting Goods 254

Sporting Goods Social Media POS Consumer 254

BigCommerce

JUNE 20, 2017

Crafters and gifters often first launch on Etsy –– where transaction fees cut into margins and you don’t own the customer relationship (Etsy does). Here is how 11 ecommerce brands in this vertical set up shop to sell more online –– today and well into the future by increasing customer lifetime value. More Ownership.

Gifts 223

Gifts BigCommerce eCommerce Toys 223