article thumbnail

Guarding the Retail Fortress: Cybersecurity Challenges and Network Interruption Risks

Retail TouchPoints

This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations. A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand.

article thumbnail

Checkout-less Shopping: Faster Payments, Smarter Customer Data

GetElastic

This requires set-up on the part of customers, so they will likely only do that for stores they visit regularly. As early as 2013, Walmart’s wholesale division, Sam’s Club already had a “Scan and Go” app that let customers scan product barcodes and then pay at a special fast lane.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Checkout-less Shopping: Faster Payments, Smarter Customer Data

GetElastic

This requires set-up on the part of customers, so they will likely only do that for stores they visit regularly. As early as 2013, Walmart’s wholesale division, Sam’s Club already had a “Scan and Go” app that let customers scan product barcodes and then pay at a special fast lane. Skip the supermarket lines.

article thumbnail

How to Keep Your Loyalty Program Members Engaged Long-Term, Even After the Holidays

Retail TouchPoints

Your loyalty program benefits should constantly evolve alongside customers’ needs and desires. Stagnant and stale benefits are uninspiring to customers — benefits need to adapt according to trends in customer data.

article thumbnail

Ecommerce Personalization in the Age of Consumer Data Privacy

Retail TouchPoints

It is no secret that merchants must customize their personalization strategies to succeed. On-site behavior creates a rich customer data profile while allowing the merchant to maintain high customer privacy standards. In 2013, he co-founded Fast Simon, Inc.

eCommerce 264
article thumbnail

How Retailers Can Build ‘Forgivability’ to Survive a Cyberattack

Retail TouchPoints

A great example is the difference in how victims reacted to the massive Target data breach in 2013 versus the infamous Equifax breach just a few years later. Every employee should understand the importance of protecting customersdata and the steps needed to enable strong enterprise security.

Retail 182
article thumbnail

MandM Direct Drives 2.4% Revenue Increase with Personalized Real-Time Recommendations

Retail TouchPoints

MandM Direct had been a Qubit customer since 2013 and welcomed the opportunity to serve as a proof of concept for the Google Recommendations solution, which was deployed in April 2020 after tests earlier that year. We knew the theory behind it was right, but getting the right message in the right place was a challenge.”.