Forrester eCommerce

NOVEMBER 3, 2019

Every year since 2013, event founder Alibaba has generated more online gross merchandise volume (GMV) than all US retailers put together have generated on Black Friday and Cyber Monday combined. 11.11 (AKA Singles’ Day), the world’s largest online shopping event, is entering a new decade this year. In 2018, Alibaba generated a staggering $30.8

Events 218

Events Retail Customer Experience B2C 218

Retail TouchPoints

JUNE 29, 2021

Launched by twin brothers Alex and Mike Faherty in 2013, the premium “surf hippie” lifestyle brand currently operates 25 stores and sells into 300 specialty outlets.

Omnichannel 205

Omnichannel POS Fulfillment Operations 205

Retail TouchPoints

APRIL 6, 2023

Emma, one of the world’s largest direct-to-consumer brands, is reaching a record number of customers through both online and offline channels as the company tears through the mattress industry at a blistering pace. Since the company’s launch in Frankfurt, Germany in 2013, Emma has reached customers in 30 countries.

Technology 257

Technology Management eCommerce eCommerce Platforms 257

Retail TouchPoints

NOVEMBER 8, 2022

“We are delighted that an executive with Michelle’s background, experience and stature is joining as President to work side by side with Chip for a meaningful transition period before becoming CEO,” said Bob Eckert, Chairman of the LS&Co. Board of Directors in a statement.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

JUNE 13, 2022

Back in 2013, Jeff Bezos proclaimed his plans to begin delivering packages by drone on a 60 Minutes interview. Now, nine years and more than two dozen prototypes later, Amazon is ready to launch its drone delivery program. Prime Air will go live this fall in the town of Lockeford, Calif., former home of aviation pioneer Weldon Cooke.

Fulfillment 246

Fulfillment eCommerce Customer Blog 246

Retail TouchPoints

JULY 22, 2021

For instance, back in 2013, hackers stole data from over 40 million debit and credit cards from retail giant Target. At the end of the day, only one certainty remains; the retail industry needs to keep improving its customer experience to stay in the game. . More data processed gives way to more possibilities of data breaches.

eCommerce 306

eCommerce Retail Payment Services Social Media 306

Kissmetrics

APRIL 23, 2021

No matter the size of your business, people are talking about you, including prospects, customers, clients, and their friends. They are tweeting about your latest product, leaving a comment on your blog, posting a Facebook update about their customer experience, and much more. — Alex Goot (@alexgoot) March 13, 2013.

Definition 362

Definition Management Social Media SEO 362

365 Retail

OCTOBER 31, 2022

Launched in 2013, H&M’s Garment Collection and Recyling scheme allows customers to donate any unwanted clothes and textiles, by any brand, whilst shopping in-store. & Ireland, continues: “We are beyond excited to bring our much-loved H&M HOME concept to our Angel Central store and customers.

Fashion 72

Fashion Clothing Customer Experience Management 72

Retail TouchPoints

APRIL 9, 2021

It can also enhance the customer experience and satisfaction by accurately allowing retailers to locate new stock in busy stockrooms and shop floors. We should not expect our shopping experiences to return to normal for a sizable amount of time. By using RFID, BOPIS 2.0 COVID-19 and the New Retail Reality.

Technology 306

Technology Retail Supplies Sporting Goods 306

GetElastic

APRIL 2, 2019

“While on the surface this might seem to be just a promotion, it highlights how T-Mobile can layer on additional services into a bundle that customers actually want,” said BTIG research analyst Walter Piecyk. Since 2013 , T-Mobile has used bundling and pricing to attract more new subscribers than all of its rivals combined.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

Retail TouchPoints

AUGUST 9, 2023

In 2013, the City of Miami and local stakeholders collaborated to establish the BID through Wynwood’s BID Formation Resolution R-13-0136. Wynwood, Miami The Wynwood Business Improvement District (BID) has proven to be a resounding success in revitalizing the artistic neighborhood of Wynwood, Miami.

Retail 246

Retail Arts Events Technology 246

Retail TouchPoints

JUNE 15, 2020

Since it announced the fleet optimization initiative in 2013, the retailer has closed 275 stores. Even though approximately 95%. of the company’s U.S. and Canada stores have been closed since March 18, the company enabled ship-from-store capabilities in approximately 85% of its U.S.

eCommerce 161

eCommerce Apparel Shipping Operations 161

Ecommerce Platforms

AUGUST 10, 2021

At the virtual Make it Big event, the leading speakers will discuss today's relevant topics such as social commerce, digital innovation, customer experience, artificial intelligence, and emerging global markets. What will Participants of 2021 Make it Big Virtual Conference Learn?

eCommerce 211

eCommerce Merchant Services BigCommerce Payment Services 211

lateshipment

SEPTEMBER 21, 2021

X — Coast (@CoastFashion) January 17, 2013. In such cases, at instances like these, it is best to proactively communicate the hurdle in place to your customer with empathy, and provide them with context. 5 Ways to Leverage Customer Support and Win Big This Holiday Season. . Provide 24/7 customer support.

Customer 130

Customer Shipping Costs Shipping Social Media 130

365 Retail

OCTOBER 17, 2023

In 2013, only 4% of people surveyed had used food delivery apps. Food delivery apps will likely become an even bigger part of how we eat as technology improves the customer experience. It reduces wasted food in restaurants. They don’t overproduce food since orders reflect real demand.

Payment Services 52

Payment Services Recommendation Improvements Events 52

Retail TouchPoints

OCTOBER 21, 2022

taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity. With those kind of numbers in play, it’s no surprise that competition in the space is fierce, and retail is a central battleground. And with 50% of global spending in the U.S.

Payments 338

Payments Merchant Services Payment Services PayPal 338

Retail TouchPoints

APRIL 7, 2021

MandM Direct had been a Qubit customer since 2013 and welcomed the opportunity to serve as a proof of concept for the Google Recommendations solution, which was deployed in April 2020 after tests earlier that year. We knew the theory behind it was right, but getting the right message in the right place was a challenge.”.

Recommendation 182

Recommendation Apparel eCommerce Improvements 182

GetElastic

DECEMBER 21, 2021

A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Give customers a better experience with an Omnichannnel approach.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

GetElastic

DECEMBER 18, 2020

By providing the convenience and added customer experience, of coupling analog products with services, brands will become more appealing to the largest generation with the highest spending power: the millennials. The eCommerce subscription market has grown by 100% each year from 2013 to 2018 (McKinsey). Auto replenishment.

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

Retail TouchPoints

APRIL 5, 2022

And PayPal is at the center of it all, with P2P payments platform Venmo (acquired pre-spinoff in 2013), its new Crypto Advisory Council and more than 400 million consumers using its services in 100+ different currencies around the globe.

PayPal 361

PayPal Merchant Services Payment Services Cryptocurrencies 361

365 Retail

DECEMBER 12, 2023

For instance, airless pump bottles from BlueSky ensure product longevity and ease of use, enhancing the customer experience. In the UK, for instance, the Cosmetic Products Enforcement Regulations 2013 governs the safety, labelling, and composition of cosmetic products.

Shipping Costs 52

Shipping Costs eCommerce Social Media Customer Loyalty 52

RTP blog

AUGUST 31, 2018

Total immunity is impossible; however, supplementing PCI compliance with a strong regimen of end-to-end encryption, tokenization and secure/semi-integrated architecture can effectively protect merchants from infection — not to mention embarrassing phone calls to inform customers they may be infected. months — avg.

Merchant Services 150

Merchant Services Payment Services Small Business Retail Retail 150

Retail TouchPoints

NOVEMBER 7, 2022

Since it was launched in 2013, Beautycounter has been on a tear. In March 2022, she joined DTC clean beauty brand Beautycounter as Chief Commercial Officer.

Beauty and Health 264

Beauty and Health Supplies Consumer Social Media 264

Retail TouchPoints

OCTOBER 18, 2022

In 2013, we introduced our first set of targets to reduce greenhouse gas emissions within company-owned operations. How do you ensure that you’re setting “moon shot” goals that are aggressive but can still, realistically, be achieved? Michael Rempell: Our journey to protect our planet began many years ago.

Consumer 278

Consumer Operations Improvements Retail 278

ROI Revolution

DECEMBER 4, 2019

This doesn’t mean customers will be buying less this holiday season – it means they’ll be purchasing the same amount of products in a much shorter amount of time (nearly a week less than last year). The last time this happened was in 2013, when Amazon infamously failed to deliver many packages nationwide by December 25.

Social Media 78

Social Media Shipping Costs Channel Fulfillment 78

BigCommerce

JULY 11, 2018

After all, if their customer experience isn’t as good as Amazon’s, they’re dead. If you’re going to compete at Amazon’s level, the table stakes are the support and software it takes to deliver an Amazon-like customer experience.

eCommerce 193

eCommerce Cryptocurrencies Customer Experience eCommerce Software 193

GetElastic

DECEMBER 7, 2017

Retail Customer Experience ). Here are some ways leading companies are using checkout-less shopping to create a frictionless shopping experience. This requires set-up on the part of customers, so they will likely only do that for stores they visit regularly. Keep them waiting for 2.5 minutes, and they get annoyed.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). Here are some ways leading companies are using checkout-less shopping to create a frictionless shopping experience. Keep them waiting for 2.5

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

Smile.io

JULY 28, 2022

Founded by husband and wife Mark and Mandie Murphy in 2013, Left Field Brewery brews a series of baseball-inspired, flavored beers including IPAs, sours, dark ales, lagers and so much more. Our successes so far can be attributed to focusing on constantly improving the customer experience at every touch point in the purchase cycle.”

Hobbies 72

Hobbies Shipping Apparel Games 72

Wiser

JUNE 26, 2018

Target has been very successful since adopting the BOPIS model in 2013. More than 10 percent of Target’s sales are online orders that customers pick up in stores. . Ship in-store products right to your customer ’ s doorstep. . Leverage omni-channel intelligence to optimize the customer experience.

Retail 105

Retail Shipping Costs Social Media Omnichannel 105

Steve Dennis

FEBRUARY 20, 2017

As leading brands realized that retail was moving to an era of greater customer experience and shopping integration, Lampert set up merchandise categories as warring factions. While Sears and Kmart both suffered from challenges driving revenue, Lampert focused on cutting costs.

Operations 102

Operations Apparel Customer Experience Improvements 102

PFS

FEBRUARY 25, 2020

DTC brands were able to sell products in the same place customers learned about them. In fact, E-marketplaces generated 70 percent of all consumer-goods sales growth between 2013 and 2018. (1). However, for CPG manufacturers, once their product hits the shelves, they lose control of the customer experience.

eCommerce 52

eCommerce Payment Services Payments Channel 52

Liveintent

AUGUST 19, 2021

In fact, Safari and Firefox deactivated third-party cookies on their browsers in 2013. Beyond just using your CRM data, we can also help you connect the dots across all of your properties and touchpoints — like web and email — creating a comprehensive map of customer experiences. Why is first-party data important?

Channel 127

Channel Information Events Recommendation 127

Ecommerce Platforms

MAY 15, 2023

Founded in 2013, and headquartered in San Francisco, Shippo (or GoShippo) is an all-in-one shipping management and fulfillment services company, specifically designed to support small businesses and ecommerce retailers. What is Shippo?

Merchant Services 104

Merchant Services Shipping Costs Shipping Live Chat 104

eCommerceFuel

APRIL 6, 2021

Good customer engagement. Strong social proof and customer reviews. Great customer experiences. The successful combination of these factors makes for a satisfactory online shopping experience. Since its inception on Shopify in 2013, the company has grown in leaps, selling products worth more than $100,000 monthly.

Shopify 48

Shopify Payment Services Payments Mobile 48

Ecommerce Platforms

OCTOBER 4, 2022

Since its founding in 2013, it's become the go-to choice for over 350,000 brands worldwide. . Lastly, for a smoother, more convenient customer experience, shoppers can also log into your online store using their Facebook accounts. Shopline Review: About Shopline. Dropshipping.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Kissmetrics

MAY 23, 2018

In 2013, there was even further advancement with the introduction of Hummingbird. This 2013 example shows the simple question of, “ will it rain tomorrow? Technical and off-page SEO are just as important for positive customer experiences. Even five years ago, Google was beginning to understand and answer intent.

Customer 209

Customer SEO Mobile Article 209