RTP blog

DECEMBER 16, 2019

Brands are facing more complexity than ever with the growing needs of customers and the multiplying number of sales channels. In APAC, e-Commerce sales have tripled from $600 Billion USD in 2014 to $1.8 As a result, consumers are expecting customized products marketed with relevance via their preferred medium. trillion in 2018.

Customer Experience 195

Customer Experience Customer eCommerce Retail 195

RetailWire

NOVEMBER 25, 2020

million to settle a lawsuit brought by 46 states against the retailer after it suffered a 2014 data breach exposing payment information on 40,000 of the chain’s customers. Home Depot has agreed to pay $17.5

Information 40

Information Customer Retail 40

Retail TouchPoints

DECEMBER 29, 2022

Food Lion and its customers helped provide 5.4 24, 2022, customers purchased a specially marked, prepacked Holidays Without Hunger food box for $6 or made a cash donation at checkout. Food Lion Feeds was founded in 2014 to address food insecurity in the towns and cities it serves. 9 through Dec. billion meals by 2025.

Banking 306

Banking Operations Management Customer 306

Retail TouchPoints

AUGUST 26, 2022

Garratt joined Dollar General in 2014 as SVP of Finance and Strategy and has served as EVP and CFO since December 2015. From 2004 to 2014 he served at Yum! The growth was credited to a slight increase in customer traffic and accelerated growth in the retailer’s market share of “highly consumable product sales.”

Management 236

Management Improvements Retail Other 236

Groove

APRIL 22, 2024

Shopify Plus Shopify Plus is an enterprise-level system that was launched in 2014 as a customizable and scalable solution. The three tiers are: Basic Shopify Advanced Each of these plans has its own separate pricing and features. We'll go into more detail in the sections below.

Shopify 195

Shopify Shipping Costs Live Chat Point of Sale 195

Forrester eCommerce

MARCH 10, 2021

Back in 2014, my colleagues and I declared that “the future of business is digital.” ” Yet, to build a digital business, you must build digital products. And the most disruptive digital businesses — well, they build great digital products. How Do Disruptive Digital Leaders Build Great Digital Products?

Management 372

Management Customer 372

Retail TouchPoints

SEPTEMBER 5, 2023

Through Food Lion Feeds, the retailer has helped provide more than 1 billion meals since 2014 and has committed to donating 1.5 During its 2022 Holidays Without Hunger campaign, Food Lion helped its customers provide 5.4 13 to Oct. billion meals by 2025. million meals to those in need.

Banking 253

Banking Events Operations Other 253

Retail TouchPoints

DECEMBER 9, 2022

He also has held top positions at Clorox, including COO from January 2013 through November 2014 and as CEO from November 2014 to September 2020. Prior to joining Clorox in 2005, he worked for Procter & Gamble in various marketing and sales roles. “VF

Consumer 162

Consumer Marketing Customer Retail 162

Retail TouchPoints

DECEMBER 21, 2023

Ulta Beauty will kick off 2024 with a fresh look for its loyalty program a decade after its debut in 2014. Beginning Jan. 1, 2024, the Ultamate Rewards loyalty program will become Ulta Beauty Rewards , and along with the new name will come enhanced benefits for the program’s 42.2

Gifts 228

Gifts Social Media Channel Other 228

Forrester eCommerce

AUGUST 14, 2020

CEOs who put off digital investments to focus on more pressing priorities may be wishing they heeded Forrester’s advice from 2013 and 2014. It’s no surprise that interest in digital has skyrocketed in a post-COVID-19 world. Some digital teams are scrambling to modernize experiences […].

Management 349

Management Customer 349

Retail TouchPoints

MARCH 3, 2023

“We entered Canada in 2014 with a plan to build and sustain a long-term business there,” said Erik Nordstrom, CEO of Nordstrom Inc. We want to thank our team for their performance and dedication in serving customers in Canada. in a statement.

Operations 278

Operations Department Stores eCommerce Supplies 278

Retail TouchPoints

JULY 27, 2022

that our customers want to find us there.”. That marked the first time the company would be led by someone other than founder Emily Weiss, who began Glossier in 2014. Glossier products will be available at Sephora stores in the U.S. and Canada, as well as online and via the retailer’s app, in early 2023.

Retail 259

Retail Operations eCommerce Other 259

Retail TouchPoints

SEPTEMBER 13, 2023

For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. This can be as simple as adding a logo or digital receipts to each outgoing payment, thereby helping to jog customers’ memory and greatly reducing the odds of confusion when the bank statement arrives.

Shipping Costs 245

Shipping Costs Payment Services Banking Retail 245

Forrester eCommerce

AUGUST 1, 2022

This daunting ambition was given hope with the proposal of accomplishing three goals equally in 2008, and the addition of the 4th in 2014. The Triple/Quadruple Aim has long been recognized as a framework to optimize the US healthcare system.

Customer Experience 195

Customer Experience Customer 195

Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

Payment Services 254

Payment Services Retail POS Operations 254

Retail TouchPoints

JUNE 22, 2022

Herrington joined Amazon as VP of Consumables in 2005, launched Amazon Fresh in 2007 and was promoted to SVP of Consumables in 2014. Prior to joining Amazon, Herrington served as CEO of KeepMedia and VP of Marketing at online grocery retailer Webvan. Another company veteran, John Felton, will now lead the company’s operations.

Fulfillment 255

Fulfillment Operations Customer Experience Consumer 255

Retail TouchPoints

MAY 17, 2023

One such company is Boll & Branch, which was founded in 2014 to transform the luxury home textiles industry by creating sustainable, luxurious products at affordable prices. While the brand has established an extremely loyal customer base online, Boll & Branch is ready to spread the word about its mission via brick-and-mortar.

Customer Experience 241

Customer Experience Customer Retail Consumer 241

Retail TouchPoints

APRIL 23, 2021

Retailers such as Walmart , Bonobos and Peloton currently use Affirm to offer customers flexible payment options such as Buy Now, Pay Later. Since it was founded in 2014, Returnly has processed more than $1 billion in returns and been used by 8 million shoppers.

Merchant Services 278

Merchant Services Payment Services Fashion eCommerce 278

Retail TouchPoints

APRIL 24, 2023

Additionally, Bed Bath & Beyond intends to uphold its commitments to its customers, employees and partners, including continued payment of employee wages and benefits, maintaining customer programs and honoring obligations to critical vendors.

Payment Services 252

Payment Services Operations Supplies Improvements 252

Forrester eCommerce

MAY 6, 2019

CVS Takes The Next Step To Align Its Operations And Values After pulling tobacco from its shelves in 2014, last week retailer CVS Health announced that it would not work with agencies who have tobacco or e-cigarette clients. Both decisions stem from the retailer’s desire to align operations with values. The effort is part of […].

Operations 342

Operations Retail Management Customer 342

Retail TouchPoints

APRIL 19, 2024

For example, 60% of customers say they would be willing to pay more for a product with sustainable packaging, so it is paramount that businesses stay with the times and account for these shifting consumer preferences. He began his career in the industry right after receiving his business degree from Seton Hall University in 2014.

Technology 214

Technology Supplies Apparel Shipping Costs 214

Retail TouchPoints

SEPTEMBER 5, 2023

Is it onboarding, customer service, product knowledge, soft skills, selling skills, safety or compliance? Or a retailer could want to strongly emphasize high-quality customer service based on recent, and repetitive, negative customer experiences in select stores. Chances are it’s a mix of quite a few of those.

Consumer Electronics 217

Consumer Electronics Retail Electronics Customer Experience 217

Retail TouchPoints

JULY 21, 2022

“I have no doubt Kruti is the right leader for Depop’s next chapter as we focus on nurturing its passionate community and improving the customer experience. She has guided Etsy through periods of significant transformation, with a proven track record of motivating teams to deliver results and advance our mission.”.

Fashion 304

Fashion Technology Management Customer Experience 304

Retail TouchPoints

APRIL 20, 2022

Further expansion will be guided by utilizing customer data and feedback to address specific local needs to inform future openings. “Customers can expect thoughtful partnerships and events with local charities, businesses and artists in every city. . ”

Operations 258

Operations Shipping Costs Omnichannel Customer Data 258

RTP blog

OCTOBER 30, 2017

These in-house financing offers can build sales and encourage customer loyalty. With financing available, customers may also purchase additional items. Consider what interest rates could work for your targeted customer base. Allowing customers to pay over a longer period can help make costlier purchases more manageable.

Payments 150

Payments Merchant Services Customer Banking 150

Retail TouchPoints

FEBRUARY 7, 2024

From the classic wooden hangers to the more modern plastic variants, their primary purpose has been to maintain the shape of garments and facilitate ease of browsing for customers. He began his career in the industry right after receiving his business degree from Seton Hall University in 2014.

Retail 243

Retail Clothing Consumer Arts 243

Retail TouchPoints

OCTOBER 3, 2023

Alcohol ecommerce solution DRINKS has sold the Wine Insiders brand, which it acquired in 2014, to the new brand management firm Full Glass Wine Co. Financial details of the transaction were not disclosed. Full Glass was founded earlier this year by alcohol industry veteran Louis Amoroso and entrepreneur Neha Kumar.

eCommerce 147

eCommerce Multi-channel Shopify Technology 147

Retail TouchPoints

NOVEMBER 2, 2022

When thinking about your retail space, a lot of work goes in to capturing your customers’ attention via their senses. Customers should see, feel, touch and hear a unique experience every time they walk into your retail space so that your products and brand stand out.

Games 277

Games Retail Arts Customer Experience 277

Forrester eCommerce

APRIL 19, 2019

On March 7, 2014 I wrote a report called The Clash of the Digital Platforms in which I identified 5 companies that had a unique status in the world of technology, innovation, and overall business. The five companies were (alphabetically) Amazon, Apple, Facebook, Google, and Microsoft.

Technology 278

Technology Customer 278

RTP blog

APRIL 11, 2017

With a more competitive environment, the airlines might be more compelled to try to delight their customers (beyond just those spending $1,000 for a first-class seat between Cincinnati and New York). It’s just not okay to drag a customer off a plane like that. This creates loyal customers who will go back to the brand again and again.

Customer 150

Customer Social Media Travel Article 150

Korona

AUGUST 4, 2022

Teresa has been a KORONA POS customer since mid-2021 so we stopped by to meet her, chat about the store, and make sure everything was going well with her point of sale. Teresa had opened her original location a block away but in 2014 decided it was time for a bigger spot. Customer Support. Shade Tree Liquors. eCommerce Listing.

POS 96

POS Customer Demo Point of Sale 96

Retail TouchPoints

JUNE 26, 2020

Zoox was founded in 2014 with a vision of purpose-built, zero emissions vehicles designed for autonomous ride-hailing, along with an end-to-end autonomy software stack. The Zoox vehicles will focus on the ride-hailing customer’s experience.

Consumer 204

Consumer Customer Retail 204

Retail TouchPoints

NOVEMBER 13, 2023

Amazon net revenue has grown 29% year-over-year, and the company has used the marketplace as a key customer acquisition channel. Above all, a best-in-class omnichannel experience is paramount to obtaining and retaining customers ,” said Kelly Hallinan, SVP of Emerging Channels for Brooklinen in an interview with Retail TouchPoints. “

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Omnichannel B2B Channel Customer 249

Retail TouchPoints

APRIL 15, 2022

Between the period of October-December 2014 and October-December 2021, monthly workouts per All-Access Membership more than tripled from 4.4 Peloton also noted its addition of new features across its Peloton Bike, Tread and Guide products. Members are also engaging more with the company’s offerings.

Subscription 298

Subscription Improvements Marketing Other 298

Retail TouchPoints

FEBRUARY 3, 2021

Scott will remain executive chairwoman and majority owner of the business, continuing to lead design, customer experience and philanthropy efforts. Tom is an experienced executive with a relentless focus on the customer, operational rigor and strong expertise in digital transformation.

Multi-channel 185

Multi-channel Accessories Omnichannel Fashion 185

Retail TouchPoints

MARCH 17, 2023

In 2014, NFTs (non-fungible tokens) were introduced. The automotive retail industry — comprised of those that sell automotive parts and accessories — will become more customer-centric and create a less painful retail experience with NFTs. The “invitation only” exclusivity pairs like-minded customers who can network.

Cryptocurrencies 290

Cryptocurrencies Automotive Merchant Services Arts 290

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 273

Merchant Services Retail Shipping Costs Customer Experience 273