Retail TouchPoints

MAY 25, 2023

billion for Zulily when it bought the then-thriving flash sale site back in 2015. He added: “Zulily has been a trailblazer in using technology to create a compelling online customer experience. QVC paid $2.4

Apparel 273

Apparel Banking Fulfillment Online Retail 273

Retail TouchPoints

JUNE 22, 2022

Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer. Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark.

Fulfillment 278

Fulfillment Operations Customer Experience Consumer 278

Retail TouchPoints

APRIL 15, 2021

“Last year we saw ecommerce sales and influence propelled into 2025, and yet the online checkout experience is stuck in 2015,” said Raj Ramanand, CEO of Signifyd in a statement.

Merchant Services 198

Merchant Services eCommerce Financial Services Payment Services 198

Forrester eCommerce

FEBRUARY 26, 2020

Google data shows that “company values” as a search term is twice as popular today as it was in 2015. Leaders are using the term “company values” with such force and frequency that it’s hard not to toss it into the infamous camp of marketing buzzwords. Talk of company values is not to be dismissed […].

Marketing 294

Marketing Customer Experience B2C Customer 294

Retail TouchPoints

JULY 20, 2020

Witynski, who joined Dollar Tree as SVP of Stores in 2010, became COO in 2015. In December, Witynski was promoted from President and COO to a newly created position of Enterprise President. He previously held executive positions at Shaw’s Supermarkets and Supervalu.

Customer Experience 248

Customer Experience Operations Improvements Management 248

Groove

MARCH 8, 2021

Oracle NetSuite’s latest announcement about limiting its support for the Bronto marketing platform is leaving its customers with having to evaluate alternatives before it becomes “end of life.”. We often recommend Klaviyo to our customers because it’s easy to set up and use and offers better ROI than other platforms.

eCommerce 370

eCommerce BigCommerce Shopify Recommendation 370

365 Retail

NOVEMBER 7, 2023

This approach is designed to enhance the customer experience, making it easier for customers to navigate the variety of styles and find the flooring that best suits their lifestyle and budget. We’re continuing to offer customers a gorgeous collection of floors suitable for all budgets and design styles.”

Events 105

Events Customer Experience Operations Customer 105

Retail TouchPoints

APRIL 25, 2023

Mihaljevic joined Canada Goose in 2015 and has been critical to the growth trajectory of the retailer’s commercial business. She brings nearly 30 years of global luxury expertise, having lead teams at Prada and LVMH. She joins Canada Goose from Hermès where she held the role of European Managing Director.

Omnichannel 305

Omnichannel Consumer Operations eCommerce 305

365 Retail

NOVEMBER 1, 2023

This marks the brand’s fourth standalone boutique in the capital and its seventh in the UK, reinforcing TAG Heuer’s commitment to offering exceptional customer experiences in modern, aesthetically pleasing spaces. Swiss luxury watchmaker TAG Heuer has opened its doors to a new boutique at Westfield Stratford City in London.

Events 111

Events Customer Experience Management Retail 111

365 Retail

MARCH 15, 2024

Prior to joining MATCHESFASHION, Beighton lead ASOS as its CEO between 2015 and 2021, and during his tenure he helped grow the pureplay retailers from a £178million turnover business to a £3.9billion revenue retailer with 15,000 employees.

Technology 59

Technology Fashion eCommerce Retail 59

Forrester eCommerce

OCTOBER 21, 2019

Cisco’s Ex-CEO Has Launched A Startup, Taking Enterprise CX To The Next Level John Chambers, Cisco’s longtime CEO (1995–2015) founded a startup, Pensando, focused on making edge computing more scalable, agile, and efficient.

Marketing 186

Marketing Technology Information Customer Experience 186

Digital Doughnut

JANUARY 18, 2023

Since 2015, the global IPR has grown from 79% to 85%. Inbox placement rate (IPR) denotes emails that reached the recipient’s inbox rather than ending up in their spam or junk folder. This means that only one in six commercial emails miss the target.

Customer Experience 105

Customer Experience Customer 105

Retail TouchPoints

MARCH 15, 2022

Originally developed by Google in 2015, accelerated mobile pages (AMP) is open source technology designed specifically to boost how fast pages load on smartphones and tablets. Three years later, Google introduced AMP for email, which enables senders to include AMP components to create interactive email experiences for recipients.

Marketing 289

Marketing Document Payment Services Shopping Carts 289

Forrester eCommerce

JUNE 7, 2018

In February 2015, Forrester predicted that the future of mobile wallets existed beyond mere payments. We argued that within five years, mobile wallets would become marketing platforms in their own right — a new channel where marketers mixed their offline and online marketing efforts.

Mobile 186

Mobile Marketing Channel Customer Experience 186

RetailWire

APRIL 29, 2022

Amazon.com posted its first quarterly loss since 2015 as the company faced higher costs to run its warehouses and delivery goods to customers. CEO Andy Jassy said Amazon faces challenges that it is prepared to meet. “This may take some time, particularly as we work through ongoing inflationary and supply chain pressures, he said.

Supplies 52

Supplies Customer Experience Customer Article 52

365 Retail

OCTOBER 24, 2023

The store features an array of enhancements aimed at elevating the customer experience, including a modern layout, digital screens, and personalised ribbon machines. The Perfume Shop has launched its revamped store at St Nicholas Shopping Centre in Sutton.

Gifts 64

Gifts Events Customer Experience Management 64

Retail TouchPoints

MARCH 4, 2022

To give an example, Google Photos (rightfully) came under fire in 2015 after it tagged two Black people as gorillas. If you feed an algorithm millions of photos of a chair, for instance, it will be able to determine if images contain chairs or not. It also incorporates practical knowledge pulled from up-to-the-minute business headlines.

Retail 289

Retail Consumer Recommendation Clothing 289

Retail TouchPoints

APRIL 1, 2022

Ensuring customers that they will get the same personalized experience each time they shop is a huge part of building brand loyalty and encouraging repurchases. In 2015 he co-founded parcelLab to create a platform that would help brands build engaging customer experiences around complex operational processes and data.

Retail 264

Retail Shipping Costs Fulfillment Shipping 264

Retail TouchPoints

AUGUST 7, 2020

For five years beginning in 2015, Amazon turned its July Prime Day, which stretched from a one-day to a two-day event last year, into the Black Friday of the summer, prompting an increasing number of retailers to counter-program with their own special discounting events.

eCommerce 254

eCommerce Magazine Events Management 254

Retail TouchPoints

SEPTEMBER 6, 2022

Prior to Synchrony’s separation from GE in 2015, he served as head of the Central Region for GE Capital overseeing the leveraged finance and equipment finance businesses. Nalluswami earned a bachelor’s degree in mechanical engineering from University of Maryland.

Merchant Services 306

Merchant Services Payment Services Financial Services Omnichannel 306

Retail TouchPoints

NOVEMBER 11, 2021

MVP was founded in 2015 by Fox Sports NFL Insider Jay Glazer and former Green Beret and Seattle Seahawk Nate Boyer to help address the challenges that combat veterans and former professional athletes face in life’s transitions once the uniform comes off.

Retail 277

Retail Social Media Clothing Consumer 277

RTP blog

AUGUST 18, 2017

By Juliana Pereira, Smartling There was a great video from Rebecca Minkoff making the rounds among my retail colleagues a couple years ago, showing off what an amazing experience clothes shopping has become in-store thanks to new technology augmenting the customer experience.

Customer Experience 150

Customer Experience eCommerce Shopping Carts Technology 150

365 Retail

JULY 10, 2023

The UK’s renowned speciality retailer is breathing new life into the customer experience with a sleek redesign and enhanced services. The Dublin store, for instance, features energy-efficient LED lighting, aligning with the company’s commitment to reducing their energy consumption by 30% by 2030 compared to 2015 levels.

Retail 45

Retail Gifts Customer Experience Management 45

RTP blog

OCTOBER 24, 2017

Starbucks has sold over 200 million pumpkin spice lattes in the last decade, and research firm Nielsen reports that pumpkin products accounted for $361 million in sales in 2015. Gordon White is General Manager of The Social Client , a Digital Customer Experience Agency and part of the Acticall Sitel Group.

Social Media 150

Social Media Customer Experience Channel Consumer 150

365 Retail

AUGUST 17, 2023

The sought-after British vodka brand celebrated for its signature golden bottles is working with Huboo to meet huge online demand and further accelerate its fast-growth global journey which began in 2015 when the company was founded by friends Jackson Quinn and Charlie Morgan.

Fulfillment 52

Fulfillment eCommerce Shopify Consumer 52

Retail TouchPoints

DECEMBER 25, 2020

By using traditional date checking and stock rotation methods, employees waste valuable time that would be better used to relieve long lines and frustration at the checkout to enhance the customer experience. Split out date checking from stocking in mid-shelf life departments like dairy and packaged meat.

Books 271

Books Magazine Management Customer 271

Teamwork Retail

MAY 14, 2020

How collecting customer experience data at the Point of Sale can improve your business. In order to garner customer loyalty, maximize repeat purchases and avoid negative consumer perception, brands have to differentiate themselves. . CX is the bread and butter of the brick-and-mortar retail industry. Positive Feedback Loop.

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

Algopix

DECEMBER 5, 2022

The conference focuses on topics like digital marketing, commerce innovation, and customer experience. Founded in 2015, Shoptalk has quickly become the most exciting retail industry event. Magento Imagine is the world’s largest eCommerce conference and is held annually in Las Vegas, Nevada. Date: 15 -16 February 2023.

eCommerce 78

eCommerce Workshop Magento Events 78

GetElastic

APRIL 5, 2016

Consider Adobe if you are a midsize-to-large B2C enterprise looking to compete on quality of customer experience and personalization,” it concludes. The most recent data comes from W3Techs, which shows overall market use of AEM trending up slightly between July 2015 and February 2016. The Bigger Picture: AEM in the Marketplace.

Management 108

Management Customer Experience B2C Information 108

RTP blog

SEPTEMBER 17, 2018

Improving in-store wireless coverage enhances the customer experience and boosts operational efficiencies. He was named “CTO of the Year” in 2017 by the Los Angeles Business Journal and a 2015 “Wireless Industry Executive to Watch” by FierceWireless.

Payment Services 150

Payment Services Retail Consumer Payments 150

Retail TouchPoints

JANUARY 20, 2022

Amazon Style will actually be the company’s seventh physical retail format, which all began with Amazon Books way back in 2015. The King of Ecommerce is no stranger to brick-and-mortar — far from it.

Clothing 263

Clothing Payment Services Apparel Department Stores 263

Kissmetrics

JULY 5, 2017

Christy Pettey, contributor at Smarter with Gartner, offers her perspective : “Although silos are a natural outcome of the way modern business is organized, the poor customer experience that they create can turn customers into ex-customers. Personalizing the Customer Experience.

Customer 210

Customer Clothing Customer Experience Consumer 210

RTP blog

MARCH 20, 2017

billion USPS mail items were undeliverable as addressed in 2015. What Businesses Can Do For online retailers, address verification is a crucial feature for creating the best possible customer experience — it provides a simple solution to all the above problems. However, according to data from the United States Postal Service, 6.4

Customer 150

Customer Mobile eCommerce Online Retail 150

BigCommerce

AUGUST 10, 2018

Outside of the B2B scope, the main purpose of this strategy is to build a brand with high customer lifetime value, i.e. a fantastic customer experience from awareness through retention. And you’ll need a whole lot more than just a checkout experience. You’ll need a full funnel customer experience.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

Retail TouchPoints

APRIL 5, 2022

Since spinning off from eBay and going public for a second time in 2015, PayPal has expanded its reach well beyond that one digital marketplace to more than 30 million merchants worldwide. PayPal has come a long way from the days when it was known primarily as the way to pay on eBay.

PayPal 361

PayPal Merchant Services Payment Services Cryptocurrencies 361

Retail TouchPoints

MAY 11, 2022

It launched as an Amazon third-party seller in 2015 and has now expanded into additional related categories. Once a DTC brand shifts from being the new kid on the block in its original category into a trusted resource for its core products, the company can begin examining expansion into new products.

Beauty and Health 239

Beauty and Health Accessories Electronics Apparel 239

GetElastic

MAY 26, 2022

Poor Support For Mobile Experiences. In 2015, mobile internet traffic overtook desktop traffic. See How Elastic Path Delivers Unique Customer Experiences. Still, it's unlikely to achieve site speeds in line with customer expectations without a modern architecture. Go to Demo Library.

Demo 78

Demo Reference Mobile Payment Services 78