Forrester eCommerce

FEBRUARY 18, 2016

Six months after our highly successful Summit for Marketing Leaders in Australia, I'm excited to announce that Forrester's CX Marketing Sydney 2016 event is less than 7 weeks away.

Customer Experience 186

Customer Experience Customer Marketing B2C 186

A Better Lemonade Stand

NOVEMBER 25, 2016

Black Friday Ecommerce Deals for 2016. The post Black Friday & Cyber Monday Ecommerce Deals for 2016 appeared first on A Better Lemonade Stand.

eCommerce 122

eCommerce 122

Forrester eCommerce

DECEMBER 21, 2021

Close your eyes and I’ll set the scene: it’s 2016. Chatbots are all the rage. News articles are predicting the death of the contact center as we know it. AI, the prophesied hero, powering the agent who doesn’t need breaks and can engage with 100 – no, 1000 – customers at once. Infinitely scalable human-like […].

Customer 367

Customer Article 367

GetElastic

JANUARY 19, 2016

We enlisted the help of web design firm The Deep End ( www.thedeepend.com ) to examine the best design trends for 2016. 2016 Web Design Trends to Boost Conversions – An infographic by Deep End Design. Further, the design of interior pages, such as the checkout flow, can have a dramatic impact on conversion rates.

Web Design 113

Web Design 113

Retail Technology Review

APRIL 6, 2021

., has seen impressive growth in virtual spending with European retailers from its Asian cardmember base, with online sales growing by more than 300% across the continent between 2016 and 2019.

Retail 70

Retail Operations Internet Retail Supplies 70

Forrester eCommerce

APRIL 15, 2021

When Dell Technologies completed it acquisition of EMC in 2016, it gained a sweetheart of an asset: VMware. More precisely, it gained 80% of VMware, making the software dynamo a mostly autonomous company in the Dell Technologies family of companies.

Customer 335

Customer Technology Operations Information 335

BigCommerce

SEPTEMBER 21, 2017

Mobile conversion increased 30% YoY from 2015 to 2016. In 2016, mobile sales accounted for 31% of total purchases. Easier to use sites: More and more sites are now optimized for mobile use. Revenue impact for the retail industry. In 2012, mobile sales accounted for 10% of total purchases across BC stores.

Mobile 839

Mobile BigCommerce PayPal eCommerce 839

Forrester eCommerce

JANUARY 7, 2021

Since the earliest days of Forrester’s coverage of account-based marketing (ABM) in 2016, we made sure to emphasize that while ABM is a strategy and not a technology, it’s also a strategy that has been revitalized and made more scalable by a range of new technology solutions. And while we noted in a New Wave™ […].

Technology 300

Technology Marketing Operations B2B 300

Forrester eCommerce

AUGUST 5, 2019

We first published research on social selling in 2016, and B2B sellers continue to flock to various networks to interact with their customers and prospects. Social provides the opportunity for authentic connections, mutually beneficial professional relationships, and positive business outcomes for both buyers and sellers.

B2B 401

B2B Customer Multichannel Social Media 401

Retail TouchPoints

MAY 18, 2023

Harper was named CEO in May 2022; she had previously served as CEO of Torrid from 2011 to 2016 and served as CEO of Belk from 2016 to 2021. Torrid has had an unusually high number of top-level management changes over the past year. The retailer’s most recent financial results paint a picture of a company facing tough headwinds.

Apparel 103

Apparel Accessories Retail Operations 103

RetailWire

OCTOBER 1, 2020

29, its first such gain since 2016. Bed Bath & Beyond posted a same-store sales gain of six percent in the quarter ending Aug. The retailer said its online business spiked 89 percent in the quarter as it increased new customers by two million during the period.

Retail 40

Retail Customer 40

Forrester eCommerce

SEPTEMBER 15, 2019

In September 2016, Forrester’s B2B Marketing and Sales research team published our first series of reports about account-based marketing. Join me on a stroll down ABM memory lane? In November, we predicted that ABM would help boost B2B marketers’ customer obsession.

B2B 352

B2B Marketing Customer 352

Forrester eCommerce

AUGUST 16, 2019

The iconic company’s 2016 acquisition of brand Elizabeth Arden apparently isn’t rescuing it from the Sephora and DTCs of the world. A Giant In Trouble: Revlon Considers A Sale Cosmetic giant Revlon is exploring the sale of all or some of its business amid lackluster sales and a crushing debt of $3 billion. Revlon’s tale […].

Marketing 348

Marketing B2C Customer 348

Forrester eCommerce

NOVEMBER 17, 2020

Fidor Solutions is the technology subsidiary of Fidor Bank, a fintech that became part of Groupe BPCE in 2016. Earlier today, Sopra Steria announced its plans to acquire Fidor Solutions via its subsidiary Sopra Banking Software. As a side note: Groupe BPCE is also in the process of selling Fidor Bank itself to the private […].

Banking 243

Banking Technology Customer 243

Forrester eCommerce

MAY 6, 2019

In 2016 if finally embraced public cloud as the reality for enterprise digital transformation advancement but went AWS only. The company that drove server disruption with it’s 1990s virtualization solution, saw its value disrupted by cloud computing in the 2000s. It then struggled for years to extend its value to cloud effectively.

Customer 341

Customer 341

CPC Strategy

MAY 22, 2023

TikTok made a massive splash on the social media scene in 2016 and has only grown in popularity and capability since then. While some initially regarded it as a flash-in-the-pan phenomenon for teens, the platform now reports over 1 billion users worldwide, with over 150 million in the U.S. Of course, marketers want to go […]

SEO 80

SEO Marketing Social Media 80

Forrester eCommerce

MARCH 21, 2019

Going Beyond Improving Today’s Customer Experience If you’ve been following my blog, you may remember a post from 2016, where I introduced […]. .” While Ralph Waldo Emerson may not have said these exact words, the principles remain as true as ever today.

Customer Experience 331

Customer Experience Blog Customer Improvements 331

Forrester eCommerce

OCTOBER 16, 2018

In late 2016, IBM announced the availability of its full-scale cyber range at the Cambridge, MA headquarters of its security division. With two shifts per day and currently booked out six to eight months, it’s been a huge success for the division.

Books 331

Books 331

RetailDive

OCTOBER 1, 2020

Though stores were open during the period, the 6% bump in same-store sales was driven largely by its e-commerce business.

eCommerce 116

eCommerce 116

ChannelAdvisor

NOVEMBER 3, 2016

As a result, while our monthly SSS reports have become a popular benchmark within the industry, our October 2016 report will be our last regularly scheduled SSS report. October 2016 y/y SSS Results. and the slowest growth this category has experienced in 2016. For October 2016, 38.3% of Amazon GMV was FBA. eBay Details.

eCommerce 40

eCommerce Comparison Shopping Fulfillment Accessories 40

RetailDive

JANUARY 17, 2023

The retailer has closed 170 locations since 2016 and is currently transforming its store strategy to include off-mall locations.

Retail 128

Retail 128

Forrester eCommerce

MAY 1, 2018

AI adoption started in earnest in 2016, and Forrester anticipates AI investments to continue to increase. Forrester Launches New Survey On AI Adoption There’s no doubt that artificial intelligence (AI) is top of mind for executives.

Technology 326

Technology 326

Webbula

FEBRUARY 3, 2016

Webbula, the most comprehensive data quality platform on planet Earth, has been named to Chris Marriott’s “3 Impressive Email Companies You Need to Follow in 2016” list. The recognition reflects.

Marketing 71

Marketing 71

My Wife Quit Her Job

FEBRUARY 24, 2021

In 2016, Jamie sold IT Cosmetics to L’Oreal for 1.2 In 2016, Jamie sold IT Cosmetics to L'Oreal for 1.2 Today, I’m super excited to have Jamie Kern Lima on the show. Jamie is the co-founder of IT Cosmetics and is the first female CEO of a L’Oreal brand in the company’s history.

eCommerce 156

eCommerce 156

Forrester eCommerce

FEBRUARY 6, 2020

The agreement was officially ratified in late 2016 by 55 countries, representing 55% of global greenhouse gas (GHG) emissions. In December 2015, dozens of countries met in France to discuss, debate, and finally agree to an ambitious set of carbon reduction targets known as the Paris Agreement.

Customer 225

Customer 225

BigCommerce

DECEMBER 19, 2017

In 2016, shoppers spent more than $1.9 In 2016, one research and advisory firm predicted CNP fraud will exceed $7.2 from Q3 2016 to Q3 2017. 2 Worldwide Retail Commerce Sales Will Reach $1.915 Trillion This Year,” eMarketer, August 2016. 4 “The Mobile Checkout Report,” Business Insider, February 2016. References.

eCommerce 337

eCommerce Presentation Mobile Payments Retail 337

Salsify

AUGUST 2, 2022

times the total returns to shareholders (TRS) of digital laggards between 2016 and 2021. In today’s evolving commerce marketplace, being agile is critical to long-term growth and success. According to McKinsey & Company , digital leaders generated 3.3

Retail 123

Retail Technology Electronics 123

BigCommerce

OCTOBER 10, 2019

On June 23, 2016, United Kingdom voters sent shockwaves around the world by voting to leave the European Union in…

eCommerce 236

eCommerce 236

Canadian Special Events

DECEMBER 27, 2016

London did it Disney style for their 2016 holiday. Glowing blue beauty in Paris, France. Stunning use of wood and wires in Estonia. Glowing glass tree in Taiwan. Upside down tree in Paris France. Pretty and Bright in Rio de Janeiro. In Italy, this tree of trees keeps watch over the village.

40

40

Ecommerce Platforms

APRIL 28, 2018

U.S.ecommerce sales reached $396 billion in 2016 and are predicted to grow to a massive 684 billion by 2020. SearchEngineland, 2016). Techcrunch,2016). E-Consultancy,2016). Statista,2016). Mashable,2016). EMarketer,2016). Google,2016). Google,2016). Google,2016). Google,2016).

eCommerce 187

eCommerce Live Chat B2B BigCommerce 187

MakeWebBetter

AUGUST 11, 2021

MakeWebBetter initially started in 2016, with an aspiration to relieve the path of digital marketing with numerous WordPress WooCommerce extensions, has established itself as one of the best HubSpot agencies. MakeWebBetter is the fastest-growing eCommerce agency. It has professed its name in WordPress, WooCommerce, and HubSpot domains.

WooCommerce 158

WooCommerce eCommerce Marketing 158

Forrester eCommerce

APRIL 27, 2018

As in 2016, Huawei reported strong financial growth in 2017. Huawei hosted its annual Analyst Summit in Shenzhen, China, recently. Revenues were up 16%, EBIT, by 19%, and cash flow from operations by 96%.

Consumer 236

Consumer Operations Telecommunications Management 236

BigCommerce

OCTOBER 26, 2017

A recent study conducted by WeAreSocial concluded that global internet penetration exceeded 50% in 2016 and surpassed all benchmarks when considering the annual rate of change –– one that is expected to accelerate over the next 12 months alone. The numbers are hard to ignore: 3.77 billion global internet users in 2017. How limitless?

eCommerce 413

eCommerce Social Media Mobile Consumer 413

Forrester eCommerce

JUNE 23, 2017

To understand the state of affairs in retail eCommerce in Brazil, in 2016 Forrester surveyed online retailers in Brazil together with industry partner e-Commerce Brasil. The economic decline in Brazil has hit the retail sector hard , but eCommerce is still growing. Here are a few findings from the research: Read more Categories: Brazil.

eCommerce 279

eCommerce Retail Online Retail 279

RetailDive

JANUARY 26, 2023

Tara Poseley, who has led the brand since 2016, is succeeded by Chief Marketing Officer Erika Kussmann.

Marketing 101

Marketing 101

Dynamic Yield

DECEMBER 27, 2016

Before we say goodbye to 2016, let's examine the most important personalization and optimization trends of the last 12 months. The post The Year That Was: The Top Personalization Trends of 2016 appeared first on Dynamic Yield.

Mobile 28

Mobile 28

Dynamic Yield

DECEMBER 27, 2016

Before we say goodbye to 2016, let's examine the most important personalization and optimization trends of the last 12 months. The post The Year That Was: The Top Personalization Trends of 2016 appeared first on Dynamic Yield.

Mobile 28

Mobile 28