RTP blog

JUNE 1, 2018

By Austre DeHaro and Brandon Pemberton, Point B Store experience is an essential element of success, particularly as retailers lose market share to assortment and price players like Amazon and Walmart. In 2017, retailers announced nearly 7,000 store closures, with more announcements expected in 2018. Yet, not all the news is bad.

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Optimizely

AUGUST 21, 2017

eTail East 2017 was a huge success. Here is the the best advice and boldest predictions from some of the top speakers at eTail East 2017. The most successful brands thought obsessively about what their customers wanted, needed, and bought. However, you can’t see everything at eTail. Mobile purchasing is on the rise. “We

Mobile 180

Mobile Magazine Fashion Omnichannel 180

Forrester eCommerce

OCTOBER 23, 2020

Back in the summer of 2017, we warned that luxury brands were out of time to improve their digital customer experiences. Since then luxury brands have moved from relative inertia to a range of activities, from technology upgrades to partnerships and acquisitions. But the 2020 pandemic has shaken luxury brands to their core.

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RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

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Retail TouchPoints

JULY 20, 2023

When members of the restaurant’s loyalty program hover their palm over the reader, associates can pull up their MyPanera account information, greet the guest by name and provide a customized experience, including palm-based payment. Amazon acquired Whole Foods in 2017 for $13.7 billion.

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Payment Services Food and Beverages Customer Experience Technology 246

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Wiser

SEPTEMBER 28, 2017

Mark de Bruijn writes on the Future of Customer Engagement and Commerce that not even one-fifth (17 percent) of “retailers indicate that their current omnichannel selection provides seamless integration for an optimal customer experience.” Schedule a demo today.

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Omnichannel Shipping Costs Demo Channel 189

Retail TouchPoints

NOVEMBER 14, 2023

Under Natura &Co’s ownership since 2017, The Body Shop redesigned its stores and enhanced the customer experience via its Changemaking Workshop. The retailer, which became a certified B Corp. stores in April 2022.

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Workshop Fashion Customer Experience Retail 258

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. Digital experience platforms (DXP). API-based digital commerce.

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Customer Experience Customer Technology Games 146

Retail TouchPoints

MARCH 22, 2024

This unified approach is designed to both boost customer satisfaction and enhance overall store performance and efficiency. Relex has provided Couche-Tard’s European business with a unified supply chain and store and floor planning solution since 2017.

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Supplies Operations Management Technology 270

Forrester eCommerce

JANUARY 18, 2019

Back in the summer of 2017, we warned that luxury brands were out of time when it came to improving their digital customer experiences and internal operations. Luxury brands have gone from relative inertia over digital strategies to a flurry of activity, including technology upgrades, partnerships, and even acquisitions.

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Retail TouchPoints

JUNE 16, 2023

Walmart parted with Bonobos at a significant loss —the retail giant had spent $310 million to acquire Bonobos in 2017. Walmart also sold plus-size fashion brand Eloquii to FullBeauty Brands in April.

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Fashion Customer Experience Information Management 278

Bronto

APRIL 26, 2017

On day two of Bronto Summit 2017, Uri Minkoff took to the stage and delivered one of the most memorable keynote speeches in the event’s history. The post One Size Doesn’t Fit All: Uri Minkoff Talks Personalization, Data and Customer Experience appeared first on Bronto Blog.

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Customer Experience Customer Blog Events 92

Retail TouchPoints

JANUARY 23, 2024

The division, which was formed in 2017 following Walmart’s acquisition of Jet.com , has been the incubator for initiatives including shopping via text message and a recently released software development kit (SDK) to make it easier to integrate Walmart commerce into games and apps. Walmart will reportedly shut down its Store No.

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Retail TouchPoints

MARCH 1, 2023

Hibbett hopes that accepting returns from other retailers in its stores will increase foot traffic and help to introduce its brand to new customers, something that similar programs have done for other retailers. That partnership has since been expanded chainwide.

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PayPal Fashion Customer Experience Operations 278

Forrester eCommerce

MARCH 27, 2018

Chatting, by definition, is meaningless, trivial talk – but web “chatting” is anything but; it is starting to transform digital customer experiences. Customers want to use chat. Forty-five percent have used it to interact with a live agent in 2017. And it works.

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Definition Retail Customer Experience Customer 315

Retail TouchPoints

MARCH 15, 2024

For the coming fiscal year, the retailer is planning $800 million in CapEx expenditures to fund a major brick-and-mortar expansion that will enlarge its total store square footage by 2% — its largest physical expansion since 2017.

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Sporting Goods Omnichannel Retail Customer Experience 290

Retail TouchPoints

FEBRUARY 27, 2024

The brand, founded in 2017, has three stores in New York City and one in Boston. The Olfactory NYC store experience is designed to eliminate the guesswork behind choosing — or even creating — a signature scent. Olfactory NYC has ventured inside the Beltway for its latest store, which will open in April.

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Arts Travel Customer Customer Experience 262

Retail TouchPoints

OCTOBER 22, 2021

He will succeed Marco Gobbetti, who was named Burberry CEO in 2017. Burberry credited Akeroyd for reorganizing and accelerating growth at Versace by building on the Italian brand’s heritage to elevate product, communications and the customer experience. “I

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Department Stores Fashion Customer Experience Customer 278

Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores).

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Merchant Services Payment Services Customer Experience Outdoor 237

Smile.io

OCTOBER 14, 2020

It’s go digital or face demise in a post-pandemic world That’s also why monitoring e-commerce trends is more important than ever before to ensure your digital experiences are up-to-date and relevant. Customers Prioritize Experience Over Product or Service Customer experience is the new battlefield of e-commerce.

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Customer Experience eCommerce Customer Social Media 53

ROI Revolution

DECEMBER 6, 2017

In addition to making payment easier, retailers are utilizing more mobile communications than ever to further personalize the buying experience. According to mobile engagement platform Leanplum’s 2017 Mobile Report , marketers send 2.7 times as many push notifications during Black Friday and Cyber Monday compared to any other day.

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Mobile Payment Services PayPal Customer Experience 79

Retail TouchPoints

APRIL 14, 2023

Walmart is parting with the menswear brand at a significant loss — the retail giant acquired Bonobos for $310 million in 2017 as part of a successful push to boost its digital sales.

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Omnichannel Customer Loyalty Operations Definition 274

Retail TouchPoints

JULY 20, 2020

Gary Philbin, the company’s CEO since September 2017, is retiring but will serve as a member of the board through September 23, 2020. In a planned leadership transition, Michael Witynski has been named CEO of Dollar Tree. In December, Witynski was promoted from President and COO to a newly created position of Enterprise President.

Customer Experience 248

Customer Experience Operations Improvements Management 248

Forrester eCommerce

MARCH 30, 2023

BRAND ENERGY REBOOT In 2017, we introduced a seminal approach to understanding a brand’s performance: Forrester’s Brand Energy framework. Based on a survey of 4,436 US online adults, we combined iterative data-mining techniques and structured equation modeling to test millions (yes, millions!)

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Customer Experience B2C Customer Marketing 195

Retail TouchPoints

JULY 15, 2021

“The new way of unloading store-friendly, palletized trucks will make the process faster and simpler for our associates, allowing them to spend more time with our customers.”. Walmart and Symbotic have been working together since 2017, when the companies launched a pilot of the automation system at a Brooksville, Fla.

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Supplies Shipping Mobile Customer Experience 290

Retail TouchPoints

MARCH 17, 2023

Speyer joined REI in 2017 as VP of Co-op Brands, the retailer’s private label, and his role expanded to include leadership of REI’s merchandising teams in 2021. Portilla also joined the company in 2017, leading product strategy and design for Co-op Brands, including ongoing collaboration with Outdoor Afro Inc.

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Outdoor Supplies Events Operations 264

Forrester eCommerce

JUNE 21, 2018

Seven auto and home insurers saw a statistically significant change to their Customer Experience Index (CX Index™) scores in 2018. As a result, the average score for the industry has moved up one point since 2017. Insurers should not get too excited, though.

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RTP blog

JANUARY 17, 2018

E-Commerce sales in the third quarter of 2017 only accounted for. More and more retailers are creating new kinds of shopping experiences — mostly by converging the physical space with digital tools and technologies — to win over customers. Rodney Bryant is a retail expert and consultant for IBM Global Business Services.

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Mobile Retail eCommerce Shipping Costs 300

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Instead, we tend to build up mental schemas, with a brick and click customer journey that includes online, mobile and yes, physical touchpoints. For the Modern Customer Experience, Size Isn’t Everything.

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Customer Experience Payment Services Customer Payments 68

Retail TouchPoints

NOVEMBER 9, 2023

Many retailers have made moves into the burgeoning “medtail” movement, including: GNC recently announced plans to expand its own virtual health care offering, GNC Health, after previously adding health care services into its GNC Pro membership program; CVS acquired Aetna in 2017 and has since rolled out a suite of health care services, including continued (..)

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Technology Mobile Improvements Management 263

ChannelAdvisor

DECEMBER 9, 2016

You’ve just envisioned Catalyst 2016 , and Catalyst 2017 is going to be even bigger and better. . What can you expect to experience at Catalyst 2017? Catalyst 2017 breakout sessions have been designed to keep you at the cutting edge of e-commerce. The post Announcing the Catalyst 2017 Breakout Sessions!

eCommerce 40

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Forrester eCommerce

FEBRUARY 5, 2019

The Journey From Energy To Experience In the summer of 2017, I, along with my Forrester colleagues, wrote up the results of our year-long endeavor to build an analytically sophisticated, data-driven framework for emotion-led branding.

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Customer Experience B2C Customer Marketing 365

SheerID

DECEMBER 16, 2016

The post Trends Shaping the Customer Service Experience of 2017 appeared first on SheerID. Over the past year, consumers have demanded an even better.

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Customer Consumer Customer Experience Blog 60

Retail TouchPoints

JUNE 9, 2023

A detailed timeline released by Sitrick and Company, the law firm representing Cooler Screens, outlined the deterioration of the companies’ relationship, which began in 2017 under former Executive Chairman and CEO Stefano Pessina. Safety, customer experience and meeting revenue goals are a priority for our company.

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Technology Retail Customer Experience Operations 331

Retail TouchPoints

MARCH 8, 2023

“Our surveys show high levels of patient satisfaction for our hospital-at-home experience, and the use of virtual care is a valuable tool in our efforts to eradicate both economic and geographic disparities in accessing health care services.

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Retail TouchPoints

APRIL 25, 2023

Having joined Canada Goose in 2017, Bourke previously led the retailer’s investor relations and strategy functions. Binder, who has been engaged in consulting and interim roles with Canada Goose, will now oversee the development and execution of the company’s efforts to ensure scalable growth.

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