What To Expect On Singles’ Day 2018

Forrester eCommerce

artificial intelligence (AI) B2C marketing chief marketing officer (CMO) ebusiness strategy Holiday 2018 online retail retailSingles’ Day, the world’s largest online shopping festival, is celebrating its 10th anniversary. There’s no doubt that we will see another record-smashing year, although gross merchandise volume (GMV) will no longer be the highlight. Singles’ Day has always been Alibaba’s testbed for new business models and technologies, and this year is no exception.

Online Holiday Sales Will Grow 14% In 2018

Forrester eCommerce

This blog post is part of Forrester’s Holiday 2018 retail series. Holiday 2018Online holiday shopping in the US is set to grow to $151 billion this year, up 14% from $133 billion in 2017. Total holiday sales will grow at a more conservative 1.7%. All told, we see approximately one-fifth of all US holiday shopping this […].

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Reflection On Web Summit 2018

Forrester eCommerce

Web Summit took place for the third time in Lisbon earlier in November. Over the years, Web Summit has become one of the leading global conferences to discuss everything technology.

2018 Marked 20 Years of Customer Experience Research at Forrester!

Forrester eCommerce

I didn’t want to leave 2018 without noting a milestone for all of us here at Forrester who cover customer experience. It was 20 years ago, all the way back in September of 1998, when we inaugurated our customer experience research by publishing our first report about CX.

Black Friday Emails: 2018 Statistics

Omnisend

All so we can keep up with the latest ecommerce Read more The post Black Friday Emails: 2018 Statistics appeared first on Ecommerce Marketing Automation | Omnisend.

And now… presenting the 2018 ESM Wave!

Forrester eCommerce

The Forrester Wave™: Enterprise Service Management, Q3 2018, is live! Take IT service management, add the age of the customer, stir in some employee experience (EX) and a healthy dose of low/no-code platform, and voilà! Enterprise service management (ESM)! Or if you prefer a more traditional description, we define ESM as: Extending IT service management […]. age of the customer IT process automation IT service management (ITSM) IT services

Key Takeaways From Huawei Connect 2018

Forrester eCommerce

Huawei held its flagship Connect 2018 conference in Shanghai from October 10 to 12. The event, which featured more than 200 sessions, attracted over 25,000 visitors and more than 1,500 partners from around the world. By the end of 2017, Huawei’s annual revenue had exceeded US$92 billion — half of which comes from global markets […]. artificial intelligence (AI) Asia Pacific cloud computing containers digital business microservices

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7 Major Takeaways from Shoptalk 2018

Zaius

Shoptalk 2018 was huge — the world’s largest conference for B2C, retail, and ecommerce innovation sold out for the third time in a row with more than 8,500 attendees from some of the biggest brands in the world. We want to make sure you didn’t miss any of the incredible content at Shoptalk 2018 and learned as much as possible. There were many other interesting takeaways from Shoptalk 2018, but these were the most impactful.

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Your 2018 Guide To Cyberinsurance Is Here!

Forrester eCommerce

Forrester’s 2018 Guide To Cyber Insurance Today, no one is 100% secure – believing otherwise is hubris of Icarian proportions. This reality is a core reason why more organizations are turning to cyber insurance.

Can you improve 2019 looking back at 2018 data?

Bryan Eisenberg

The post Can you improve 2019 looking back at 2018 data? I have been sharing more content on LinkedIn lately, are we connected there yet? Have a great 2019. appeared first on Bryan Eisenberg & Jeffrey Eisenberg. Uncategorized Advertising Personas

REPORT: 2018 Is the Year BFCM Changed for Ecommerce Brands

Zaius

The post REPORT: 2018 Is the Year BFCM Changed for Ecommerce Brands appeared first on Zaius. Optimization Report

Join us at CX Europe 2018 for insight into customer understanding and other key CX priorities

Forrester eCommerce

CX Europe 2018 is just 10 days from now — Tuesday […].

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VIVA TECH 2018

Forrester eCommerce

From Thursday to Saturday, more than 70.000 visitors will attend the third edition of VIVA TECH in Paris, one of the largest digital and tech conferences in Europe. The aim is to celebrate innovation and to help start-ups and businesses to grow.

Learn How To Elevate Digital At Forrester’s Digital Transformation Forum Mumbai 2018

Forrester eCommerce

age of the customer digital transformation DT Forum 2018 Forrester India MumbaiWhile the idea of digital has been around for years now, Indian firms are still at the beginner stage of digital maturity.

Let’s Make Data Dance At Forrester’s Data Strategy & Insights 2018 Forum

Forrester eCommerce

Join us in Orlando on December 4, 2018 for Forrester’s first-ever Data Strategy & Insights 2018 Forum. We are super excited to bring you razor-sharp focus to the power of data, analytics, and machine learning. Back to dancing, because that is our conference theme — “Insights To Action: For Real This Time.” ” Data is too often […

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The Sorry State of Digital Transformation in 2018

Forrester eCommerce

Software eats the world, right? We’ve been saying that for how long now? 1997 in my case, I think.) And we’re still transforming? That’s taking so long is just an indication of just how hard it is for companies to change how they operate.

Forrester 2018 Mobile Banking Industry Wave™: BBVA Offers World-Class Mobile Banking Services

Forrester eCommerce

Digital banks are not eating the incumbent banks’ lunch (yet!) but they’re certainly demonstrating voracious appetite. In the UK, Monzo recently hit the one million customer mark, whilst Revolut has almost tripled its customers to 2.8 million in a year.

Forrester’s Top Customer Experience Research Findings Of 2018

Forrester eCommerce

Forrester’s customer experience (CX) research team published more than 100 reports in 2018. The report is called “Forrester’s Top Customer Experience Research Findings Of 2018.”

Customer Experience Trends In China, 2018

Forrester eCommerce

What are the CX trends that will impact customer loyalty and help you build competitive advantage? Look at what China reveals about the future of customer experiences. Until only a few years ago, most CX pros would have scoffed at talks of China as an innovator.

The Top 25 Ecommerce Podcasts of 2018

Zaius

The post The Top 25 Ecommerce Podcasts of 2018 appeared first on Zaius. These days, it seems like everyone has a podcast ( including us! ). But that doesn’t mean everyone should, especially in the ecommerce world.

Huawei Global Analyst Summit 2018

Forrester eCommerce

Huawei hosted its annual Analyst Summit in Shenzhen, China, recently. As in 2016, Huawei reported strong financial growth in 2017. Revenues were up 16%, EBIT, by 19%, and cash flow from operations by 96%.

What BFCM 2018 Taught Us About Ecommerce Customer Behavior

Zaius

The post What BFCM 2018 Taught Us About Ecommerce Customer Behavior appeared first on Zaius. Still trying to recover from the adrenaline rush that was BFCM (Black Friday/Cyber Monday)?

Black Friday 2018: An Ecommerce Survival Guide

BigCommerce

This year, Black Friday (November 23, 2018) will kick off a shopping season that comprises 30% of all sales for the year. Thanksgiving is supposed to wear us out.

Risk Tech, Reg Tech — All The 2018 Tech

Forrester eCommerce

The Forrester Tech Tide™: Risk And Compliance Management, Q2 2018 We recently published our Tech Tide™ report outlining 14 key risk and compliance technologies to track in 2018.

2018 Continues To Be Tumultuous Year In Smartphone Industry

Forrester eCommerce

2018 brought no calm to the smartphone industry, and Apple’s Q1 2019 earnings are an indication that this trend will continue this year. After years of consistent double-digit growth rates, a slowdown in smartphone sales that started in 2017 continued in 2018.

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The Top 10 Sessions to See at IRCE 2018

Zaius

IRCE 2018 takes place from June 5 to 8 at McCormick Place West in Chicago and, with an agenda put together by the experts at Internet Retailer magazine, it’s a can’t-miss event for everyone in ecommerce. Here are the sessions you absolutely have to attend at IRCE 2018. Marketplaces in 2018 and What’s Coming in 2019. This list is only a snapshot of the many valuable sessions at IRCE 2018, but we hope it’ll help to provide a useful first step in helping you create an agenda.

Announcing Klaviyo:BOS 2018

Klaviyo

The post Announcing Klaviyo:BOS 2018 appeared first on Klaviyo. Blog Post Klaviyoworkshop

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Bronto Fall 2018 Release

Bronto

The Fall 2018 release of the Bronto Marketing Platform is now available. The post Bronto Fall 2018 Release appeared first on Bronto Blog. This release provides enhancements, new features and services in three core areas: accelerating email marketing success, optimizing marketing.

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The Forrester Wave™: Managed Security Services Providers (MSSPs), Europe, Q4 2018

Forrester eCommerce

I published my first Forrester Wave™ today, covering the managed security services provider (MSSP) market in Europe.

‘Tis The Season For Consumers To Still Not Buy On Social Media

Forrester eCommerce

This blog post is part of Forrester’s Holiday 2018 retail series. Holiday 2018 social marketing digital retail retail social media

Emphasize Emotion In Your Holiday Customer Service

Forrester eCommerce

This blog post is part of Forrester’s Holiday 2018 retail series. customer emotion customer experience Holiday 2018 Customer Experience (CX) customer service emotionAs the holidays approach and the post-holiday return rush quickly follows, a few things will occur simultaneously: hundreds of millions of customers will make purchases, total holiday retail sales will push the $720 billion mark, and millions more will send odd, ill-fitting, or unwanted gifts […].

Year-End Review: Retail’s Top Success Stories Of 2018

Retail TouchPoints

editors identified the bad and the ugly of retail in 2018 , highlighting key instances where retailers and others fumbled the ball. What did you think were the best retail decisions of 2018? Last week, the RTP.

Make It Personal And Reap The Profits

Forrester eCommerce

This blog post is part of Forrester’s Holiday 2018 retail series. Kiran Mani, Google’s managing director of retail, speaking at the National Retail Federation’s September 2018 conference, said that 33% of consumers expect personalized recommendations.[i] B2C marketing Holiday 2018

US GDP Report For Q2 2018 Will Increase US Tech Market Size And Slightly Raise Our 2018 Tech Market Forecast

Forrester eCommerce

Bureau of Economic Analysis (BEA) released its Q2 2018 report on US gross domestic product this morning, and it contained some surprises for the US tech market. The U.S.

GDPR And Google Q3 2018 Results: Are We Out Of The Woods Yet?

Forrester eCommerce

As I listened to Google’s Q3 2018 earnings conference call, the Taylor Swift song “Out Of The Woods” kept playing in my head. This is the part where I pretend I tried to fight it. But let’s be honest, I didn’t mind.) As with the relationship in the song, I wondered if we were indeed […].

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