Forrester eCommerce

NOVEMBER 8, 2018

artificial intelligence (AI) B2C marketing chief marketing officer (CMO) ebusiness strategy Holiday 2018 online retail retailSingles’ Day, the world’s largest online shopping festival, is celebrating its 10th anniversary. There’s no doubt that we will see another record-smashing year, although gross merchandise volume (GMV) will no longer be the highlight. Singles’ Day has always been Alibaba’s testbed for new business models and technologies, and this year is no exception.

Technology 193

Technology B2C Online retail Marketing 193

Forrester eCommerce

NOVEMBER 26, 2018

I didn’t want to leave 2018 without noting a milestone for all of us here at Forrester who cover customer experience. It was 20 years ago, all the way back in September of 1998, when we inaugurated our customer experience research by publishing our first report about CX.

Customer Experience 316

Customer Experience Customer Web Design Management 316

Forrester eCommerce

NOVEMBER 16, 2018

Web Summit took place for the third time in Lisbon earlier in November. Over the years, Web Summit has become one of the leading global conferences to discuss everything technology.

Presentation 253

Presentation Technology 253

Forrester eCommerce

OCTOBER 17, 2018

This blog post is part of Forrester’s Holiday 2018 retail series. Holiday 2018Online holiday shopping in the US is set to grow to $151 billion this year, up 14% from $133 billion in 2017. Total holiday sales will grow at a more conservative 1.7%. All told, we see approximately one-fifth of all US holiday shopping this […].

Blog 164

Blog 164

Omnisend

NOVEMBER 29, 2018

All so we can keep up with the latest ecommerce Read more The post Black Friday Emails: 2018 Statistics appeared first on Ecommerce Marketing Automation | Omnisend.

eCommerce Marketing 87

eCommerce Marketing eCommerce Consumer Marketing 87

Bryan Eisenberg

DECEMBER 18, 2018

The post Can you improve 2019 looking back at 2018 data? I have been sharing more content on LinkedIn lately, are we connected there yet? Have a great 2019. appeared first on Bryan Eisenberg & Jeffrey Eisenberg. Uncategorized Advertising Personas

Improvements 181

Improvements 181

Forrester eCommerce

OCTOBER 17, 2018

Huawei held its flagship Connect 2018 conference in Shanghai from October 10 to 12. The event, which featured more than 200 sessions, attracted over 25,000 visitors and more than 1,500 partners from around the world. By the end of 2017, Huawei’s annual revenue had exceeded US$92 billion — half of which comes from global markets […]. artificial intelligence (AI) Asia Pacific cloud computing containers digital business microservices

Events 164

Events Marketing 164

Forrester eCommerce

MAY 7, 2018

age of the customer digital transformation DT Forum 2018 Forrester India MumbaiWhile the idea of digital has been around for years now, Indian firms are still at the beginner stage of digital maturity.

Customer 162

Customer 162

Forrester eCommerce

MAY 22, 2018

From Thursday to Saturday, more than 70.000 visitors will attend the third edition of VIVA TECH in Paris, one of the largest digital and tech conferences in Europe. The aim is to celebrate innovation and to help start-ups and businesses to grow.

Customer Experience 165

Customer Experience Technology Customer Marketing 165

Forrester eCommerce

SEPTEMBER 28, 2018

Digital banks are not eating the incumbent banks’ lunch (yet!) but they’re certainly demonstrating voracious appetite. In the UK, Monzo recently hit the one million customer mark, whilst Revolut has almost tripled its customers to 2.8 million in a year.

Banking 341

Banking Mobile Payments Operations 341

Forrester eCommerce

JANUARY 31, 2019

2018 brought no calm to the smartphone industry, and Apple’s Q1 2019 earnings are an indication that this trend will continue this year. After years of consistent double-digit growth rates, a slowdown in smartphone sales that started in 2017 continued in 2018.

Mobile 215

Mobile Consumer 215

Forrester eCommerce

NOVEMBER 1, 2018

CX Europe 2018 is just 10 days from now — Tuesday […].

Other 260

Other Customer Customer Experience Customer Data 260

Forrester eCommerce

JUNE 26, 2018

Forrester’s 2018 Guide To Cyber Insurance Today, no one is 100% secure – believing otherwise is hubris of Icarian proportions. This reality is a core reason why more organizations are turning to cyber insurance.

Information 188

Information Management 188

Bronto

OCTOBER 22, 2018

The Fall 2018 release of the Bronto Marketing Platform is now available. The post Bronto Fall 2018 Release appeared first on Bronto Blog. This release provides enhancements, new features and services in three core areas: accelerating email marketing success, optimizing marketing.

Blog 98

Blog Marketing 98

Forrester eCommerce

JUNE 8, 2018

What are the CX trends that will impact customer loyalty and help you build competitive advantage? Look at what China reveals about the future of customer experiences. Until only a few years ago, most CX pros would have scoffed at talks of China as an innovator.

Customer Experience 220

Customer Experience Customer Customer Loyalty 220

Forrester eCommerce

NOVEMBER 7, 2018

Join us in Orlando on December 4, 2018 for Forrester’s first-ever Data Strategy & Insights 2018 Forum. We are super excited to bring you razor-sharp focus to the power of data, analytics, and machine learning. Back to dancing, because that is our conference theme — “Insights To Action: For Real This Time.” ” Data is too often […

191

191

Zaius

DECEMBER 26, 2018

Listen to the Best Of 2018 Now: Enjoying this episode? Thanks for listening to The Empowered Marketer throughout 2018! The post The Empowered Marketer: Best of 2018 appeared first on Zaius.

B2C 195

B2C Marketing Shopify Supplies 195

Klaviyo

JUNE 21, 2018

The post Announcing Klaviyo:BOS 2018 appeared first on Klaviyo. Blog Post Klaviyoworkshop

Blog 103

Blog 103

Retail TouchPoints

DECEMBER 12, 2018

editors identified the bad and the ugly of retail in 2018 , highlighting key instances where retailers and others fumbled the ball. What did you think were the best retail decisions of 2018? Last week, the RTP.

Sporting Goods 195

Sporting Goods Department Stores Toys Supplies 195

Forrester eCommerce

APRIL 24, 2018

Software eats the world, right? We’ve been saying that for how long now? 1997 in my case, I think.) And we’re still transforming? That’s taking so long is just an indication of just how hard it is for companies to change how they operate.

Operations 287

Operations 287

Forrester eCommerce

APRIL 27, 2018

Huawei hosted its annual Analyst Summit in Shenzhen, China, recently. As in 2016, Huawei reported strong financial growth in 2017. Revenues were up 16%, EBIT, by 19%, and cash flow from operations by 96%.

Telecommunications 176

Telecommunications Operations Consumer Management 176

Forrester eCommerce

DECEMBER 4, 2018

This blog post is part of Forrester’s Holiday 2018 retail series. customer emotion customer experience Holiday 2018 Customer Experience (CX) customer service emotionAs the holidays approach and the post-holiday return rush quickly follows, a few things will occur simultaneously: hundreds of millions of customers will make purchases, total holiday retail sales will push the $720 billion mark, and millions more will send odd, ill-fitting, or unwanted gifts […].

Customer 215

Customer Gifts Customer Experience Blog 215

Forrester eCommerce

JULY 11, 2018

I’m excited to announce that our list of top emerging technologies to watch in 2018 is out. If you are a client, you can download the report here; if not, here is a quick video blog. It explains what’s different about this year’s report and how we came up with our list. It further contains […]. 3d printing age of the customer chief information officer (CIO) emerging technology innovation

Technology 192

Technology Download Blog Information 192

Forrester eCommerce

JUNE 4, 2018

The Forrester Tech Tide™: Risk And Compliance Management, Q2 2018 We recently published our Tech Tide™ report outlining 14 key risk and compliance technologies to track in 2018.

Management 190

Management Technology 190

BigCommerce

SEPTEMBER 5, 2018

This year, Black Friday (November 23, 2018) will kick off a shopping season that comprises 30% of all sales for the year. Thanksgiving is supposed to wear us out.

eCommerce 259

eCommerce BigCommerce Gifts Travel 259

Forrester eCommerce

NOVEMBER 19, 2018

I published my first Forrester Wave™ today, covering the managed security services provider (MSSP) market in Europe.

Management 249

Management Information Events Operations 249

Kissmetrics

MARCH 12, 2018

LinkedIn continues to innovate even years after launch, especially with Microsoft’s acquisition of the platform. Despite a number of other social channels rising to meet consumer demands LinkedIn remains the leading social network for marketers and business professionals.

Marketing 213

Marketing White Paper Recommendation B2B 213

Forrester eCommerce

NOVEMBER 7, 2018

This blog post is part of Forrester’s Holiday 2018 retail series. Kiran Mani, Google’s managing director of retail, speaking at the National Retail Federation’s September 2018 conference, said that 33% of consumers expect personalized recommendations.[i] B2C marketing Holiday 2018

Recommendation 198

Recommendation Consumer Blog Management 198

Zaius

DECEMBER 5, 2018

The post REPORT: 2018 Is the Year BFCM Changed for Ecommerce Brands appeared first on Zaius. Optimization Report

eCommerce 175

eCommerce 175

Forrester eCommerce

OCTOBER 10, 2018

This blog post is part of Forrester’s Holiday 2018 retail series. Holiday 2018 social marketing digital retail retail social media

Social Media 223

Social Media Consumer Blog Marketing 223

Forrester eCommerce

JULY 27, 2018

Bureau of Economic Analysis (BEA) released its Q2 2018 report on US gross domestic product this morning, and it contained some surprises for the US tech market. The U.S.

Marketing 175

Marketing Customer 175

Forrester eCommerce

OCTOBER 25, 2018

As I listened to Google’s Q3 2018 earnings conference call, the Taylor Swift song “Out Of The Woods” kept playing in my head. This is the part where I pretend I tried to fight it. But let’s be honest, I didn’t mind.) As with the relationship in the song, I wondered if we were indeed […].

B2C 192

B2C Marketing 192

BigCommerce

NOVEMBER 5, 2018

In ecommerce, glitz and glam matter – a lot. In fact, brands that focus on the look & feel of… Ecommerce Success Stories Enterprise Ecommerce innovation awards

eCommerce 290

eCommerce 290

Zaius

MARCH 27, 2018

Shoptalk 2018 was huge — the world’s largest conference for B2C, retail, and ecommerce innovation sold out for the third time in a row with more than 8,500 attendees from some of the biggest brands in the world. We want to make sure you didn’t miss any of the incredible content at Shoptalk 2018 and learned as much as possible. There were many other interesting takeaways from Shoptalk 2018, but these were the most impactful.

B2C 150

B2C Omnichannel Channel Customer Data 150

Forrester eCommerce

SEPTEMBER 17, 2018

Over $1 trillion (no typo) — that’s how big 2017 holiday topline sales were in the US and Europe combined. As for online sales specifically last year, Forrester projected $129 billion in the US and €54 billion in Europe.

Online retail 262

Online retail Marketing 262