BigCommerce

SEPTEMBER 5, 2018

Cyber Monday falls on November 26, 2018 this year. Don’t let 2018’s Cyber Monday pass without a few clicks going your way. After 2005, the day itself took on special significance to coincide with the rise of Internet retail. When Is Cyber Monday This Year? But that’s not to say that’s when it shows up every year.

Marketing 411

Marketing Mobile Shopping Carts Merchant Services 411

BigCommerce

JULY 27, 2018

In 2018, content marketing costs were gauged to be 62% of traditional marketing schemes while simultaneously generating three times the leads of traditional methods. There is a 10.1% increase in affiliate marketing spending in the United States each year, meaning that by 2020, that number will reach $6.8

Merchant Services 419

Merchant Services Payments Marketing BigCommerce 419

BigCommerce

APRIL 24, 2018

The Number 1 SaaS Ecommerce Platform Internet Retailer’s 2018 survey found BigCommerce to be the #1 SaaS ecommerce platform preferred by mid-market and enterprise retailers. Go ahead and take a look at the article, as well as Internet Retailer’s 2018 Ecommerce Platform Report. Learn more by downloading their report.

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

BigCommerce

DECEMBER 11, 2018

When it comes to marketing your online business, your return on investment (ROI) is crucial to your success. Take digital…

Marketing 392

Marketing eCommerce Marketing eCommerce 392

BigCommerce

NOVEMBER 5, 2018

In ecommerce, glitz and glam matter – a lot. In fact, brands that focus on the look & feel of…

eCommerce 388

eCommerce 388

BigCommerce

SEPTEMBER 26, 2018

In the words of marketing guru Seth Godin, “People do not buy goods and services. They buy relations, stories, and…

Marketing 417

Marketing eCommerce Marketing eCommerce 417

BigCommerce

APRIL 8, 2020

In 2018, a ransomware attack hobbled the City of Atlanta. The disruption to their computer systems impacted city services including police…

eCommerce 522

eCommerce 522

BigCommerce

JANUARY 31, 2022

There’s no doubt that the CBD industry has exploded quickly since hemp first became federally legal in 2018. With the…

498

498

BigCommerce

APRIL 18, 2018

So, here are the top 29 ecommerce metrics to measure in 2018. But, you also have to weigh your time spent as part of the equation. You can’t measure inactivity, and staring at a dashboard all day gets nothing done. Your brand’s online visibility (product discovery KPI).

Download 418

Download eCommerce Social Media Shopping Carts 418

BigCommerce

JUNE 25, 2020

In the spring of 2018, the multinational software giant Adobe announced they had entered into an agreement to buy the…

eCommerce Platforms 483

eCommerce Platforms Magento eCommerce Technology Technology 483

Forrester eCommerce

SEPTEMBER 28, 2018

Digital banks are not eating the incumbent banks’ lunch (yet!) but they’re certainly demonstrating voracious appetite. In the UK, Monzo recently hit the one million customer mark, whilst Revolut has almost tripled its customers to 2.8 million in a year.

Banking 418

Banking Payment Services Mobile Operations 418

Forrester eCommerce

FEBRUARY 24, 2021

I made a prediction in January of 2018 that IT distributor disruption would continue. It was obvious that industry consolidation was accelerating, major distributors were diversifying, and private equity was getting more interested in transforming the industry.

Channel 505

Channel Customer Experience B2B Omnichannel 505

BigCommerce

FEBRUARY 2, 2018

Online competition is fiercer than ever. This is why figuring out what to sell online is a strategy in and of itself. You’d be surprised how many people set up a store before identifying ecommerce opportunities. This is setting yourself up for failure. Choosing the right products to sell will impact every other business decision you make.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Shipping Costs 419

Forrester eCommerce

NOVEMBER 13, 2018

The Forrester New Wave™: Cybersecurity Risk Ratings, Q4 2018 Earlier today, we published “The Forrester New Wave™: Cybersecurity Risk Ratings, Q4 2018” evaluation. This includes vendor profiles, with our analysis and buyer […].

Marketing 397

Marketing Reference Customer Information 397

Forrester eCommerce

SEPTEMBER 12, 2023

Since 2018, Forrester has been tracking how Singaporean customers rate their experience with some of the biggest brands in banking and auto and home insurance. This year’s Singapore Customer Experience Index (CX Index™) study reveals several important findings: CX quality among Singapore’s banks slightly dipped.

Banking 457

Banking Customer Experience Customer Financial Services 457

Forrester eCommerce

NOVEMBER 8, 2018

It’s a good description for what we are seeing in a market that carried ambitious strategies into 2018 but ran afoul of internal headwinds. What do we mean by pragmatism? A sense of realism, practical steps, a desire for tangible outcomes. Don’t get me wrong, the […].

Marketing 419

Marketing Customer Experience Technology Customer 419

Forrester eCommerce

JANUARY 16, 2019

As a review, here were my 2018 predictions. We have seen more disruption in the channel in the past 18 months than we saw in the past 37 years combined. Private equity will continue its sweep of the channel software space, creating some unicorns along the way. Verdict: As mentioned in the […].

Channel 418

Channel Multichannel Management Marketing 418

Forrester eCommerce

APRIL 23, 2019

Forrester predicted in late 2018 that automation would become the tip of the digital transformation spear in 2019, impacting everything from infrastructure to customers to business models. Now that we’re four months in, we’ve evaluated whether our five specific predictions are on track.

Customer 417

Customer 417

Forrester eCommerce

NOVEMBER 5, 2018

Let’s face it: 2018 was not a fabulous year for customer experience. On average, CX quality was flat, with Customer Experience Index (CX Index™) scores showing little movement for the third year in a row. And what little movement that did happen was toward the middle of our scale, where 62% of brands bunched up in […].

Customer Experience 415

Customer Experience Customer 415

Forrester eCommerce

MAY 14, 2020

Idaptive is no stranger to the PIM world, having been part of PIM vendor Centrify (a CyberArk competitor) when Thoma Bravo acquired Centrify in July 2018. In October 2018, Thoma Bravo […].

Management 348

Management Customer 348

Forrester eCommerce

SEPTEMBER 5, 2018

Forrester’s 2018 Customer Experience Index (CX Index™) results continue to show that companies are struggling to create and sustain a human connection with their customers. This is not a question of delighting customers as an endgame or some fluffy sense of emotional attachment; this is a crass and clear story of financial risk.

Customer Experience 873

Customer Experience Customer Automotive Banking 873

Forrester eCommerce

SEPTEMBER 2, 2019

In 2018, Australian government customer experience was weak compared to the private sector — mirroring what we see in the US, where most federal agencies had scores that were poor or very poor.

Customer Experience 390

Customer Experience Improvements Customer Management 390

Forrester eCommerce

OCTOBER 4, 2018

Our recent The Forrester Wave™: Social Listening Platforms, Q3 2018 evaluation uncovered […]. The company will maintain the Brandwatch name with Brandwatch founder and CEO, Giles Palmer, at the helm. At Forrester, we’ve been pushing for the next evolution in the social listening space.

Social Media 77

Social Media Consumer Customer Marketing 77

Forrester eCommerce

AUGUST 29, 2019

billion in 2023, up from $75 billion in 2018 — a CAGR of 17.1%. Forrester expects global social advertising spend to reach $165.6 Asia Pacific and the rest of world will grow fastest, capturing the US and Europe’s share of global social advertising spend. Asia Pacific’s share of global spend will increase from 30% in […].

Social Media 382

Social Media Customer Marketing 382

BigCommerce

AUGUST 11, 2022

Prior to 2018, B-Wear Sportswear had no ecommerce presence. Their primary source of business was their two brick-and-mortar storefronts in…

BigCommerce 363

BigCommerce eCommerce Omnichannel Customer 363

Forrester eCommerce

NOVEMBER 7, 2018

Forrester predicted in 2018 that digital would reach the hard stuff, the core of business: organization structure, operating models, and endless discussion of platforms. These themes are far from done; however, 2019 sees a distinct shift in emphasis — winter is coming. Many firms […].

Operations 381

Operations Management 381

Forrester eCommerce

NOVEMBER 6, 2018

Adoption has now slowed (51% adoption in 2017; 53% adoption in 2018). Last year, Forrester predicted that firms would struggle with new technologies, particularly artificial intelligence. This prediction came true: Firms continued with AI experiments that lacked meaningful results.

Technology 380

Technology 380

Forrester eCommerce

JULY 18, 2019

Singapore is recognized as one of the world’s most innovative hubs and as an innovation powerhouse in Asia: The 2018 Global Innovation Index ranks Singapore as the fifth most innovative market out of 126 global economies analyzed, and Singapore’s recently launched S$1 billion innovation fund establishes innovation as a key lever to economic growth (..)

Consumer 372

Consumer Marketing Customer Experience Customer Data 372

Forrester eCommerce

DECEMBER 13, 2018

What we know: December 13th 2018 – GE announces the formation of a new industrial IoT software business with $1.2bn in revenue (based on GE Digital sales). With GE establishing a new stand-alone software business, we examine what it means for existing and potential customers of GE Digital and for GE. The new IIoT company […].

Customer 371

Customer 371

Forrester eCommerce

NOVEMBER 20, 2018

In our new report, “The Forrester Wave™: Cloud Contact Centers, Q3 2018,” we identified the 11 most significant vendors in the space and evaluated them to help you select […].

Marketing 373

Marketing Customer 373

Forrester eCommerce

DECEMBER 16, 2021

In 2018, ITSM vendors were still completing the transition […]. In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation.

Presentation 370

Presentation Management Marketing Customer 370

Forrester eCommerce

SEPTEMBER 3, 2019

In 2018, Forrester survey respondents […]. The US National Counterintelligence and Security Center has deemed September to be National Insider Threat Awareness Month to increase awareness about insider threats. 2019 is the first year that we’ll be acknowledging insider threat during the month of September.

345

345

Forrester eCommerce

AUGUST 28, 2019

Much like Salesforce’s Q3 2018 acquisition of Datorama and Dun & Bradstreet’s June 2019 acquisition of Lattice Engines, the Mintigo pickup will allow Anaplan to embed and deepen […].

Management 337

Management Marketing B2B Customer 337

Forrester eCommerce

JANUARY 16, 2024

Kate Crawford and Vladan Joler’s 2018 Anatomy of An AI System is a visual essay that spares no detail as it traces the lifecycle of an […] Hanging prominently in the Museum of Modern Art (MoMA) in New York City is a giant infographic that explores the physical, technical, and social components of modern artificial intelligence.

Arts 300

Arts B2C Technology Marketing 300

Forrester eCommerce

JANUARY 31, 2020

When we started planning this research in 2018 and working on it in 2019, […]. While we don’t always share the background inspiration for our research, this time it’s quite important and will shed some light on how we arrived here.

Information 321

Information Technology Customer 321

Retail TouchPoints

JULY 8, 2024

annually between 2018 and 2021, with a total of 11.2 However, the average value of check payments has increased from $1,908 in 2018 to $2,340 in 2021, indicating that although people are writing fewer checks, they are using them for larger transactions — and therefore are less likely to use them for a weekly supermarket stock-up trip.

Payment Services 265

Payment Services Marketing Point of Sale Customer 265

Forrester eCommerce

MAY 25, 2021

Happy third birthday to the European Union’s General Data Protection Regulation (GDPR), which came into enforcement on May 25, 2018. Despite its teeth, with data protection authorities (DPAs) able to fine companies up to 4% of their global revenues, it thus far hasn’t made headlines for imposing hefty fines.

Customer 307

Customer 307