Forrester eCommerce

NOVEMBER 8, 2018

artificial intelligence (AI) B2C marketing chief marketing officer (CMO) ebusiness strategy Holiday 2018 online retail retailSingles’ Day, the world’s largest online shopping festival, is celebrating its 10th anniversary. There’s no doubt that we will see another record-smashing year, although gross merchandise volume (GMV) will no longer be the highlight. Singles’ Day has always been Alibaba’s testbed for new business models and technologies, and this year is no exception.

Technology 219

Technology B2C Online retail Marketing 219

Forrester eCommerce

OCTOBER 17, 2018

This blog post is part of Forrester’s Holiday 2018 retail series. Holiday 2018Online holiday shopping in the US is set to grow to $151 billion this year, up 14% from $133 billion in 2017. Total holiday sales will grow at a more conservative 1.7%. All told, we see approximately one-fifth of all US holiday shopping this […].

Blog 189

Blog 189

Forrester eCommerce

NOVEMBER 16, 2018

Web Summit took place for the third time in Lisbon earlier in November. Over the years, Web Summit has become one of the leading global conferences to discuss everything technology.

Presentation 286

Presentation Technology 286

Forrester eCommerce

NOVEMBER 26, 2018

I didn’t want to leave 2018 without noting a milestone for all of us here at Forrester who cover customer experience. It was 20 years ago, all the way back in September of 1998, when we inaugurated our customer experience research by publishing our first report about CX.

Customer Experience 328

Customer Experience Customer Web Design Management 328

Omnisend

NOVEMBER 29, 2018

All so we can keep up with the latest ecommerce Read more The post Black Friday Emails: 2018 Statistics appeared first on Ecommerce Marketing Automation | Omnisend.

eCommerce Marketing 83

eCommerce Marketing eCommerce Consumer Marketing 83

Forrester eCommerce

SEPTEMBER 17, 2018

The Forrester Wave™: Enterprise Service Management, Q3 2018, is live! Take IT service management, add the age of the customer, stir in some employee experience (EX) and a healthy dose of low/no-code platform, and voilà! Enterprise service management (ESM)! Or if you prefer a more traditional description, we define ESM as: Extending IT service management […]. age of the customer IT process automation IT service management (ITSM) IT services

Presentation 217

Presentation Management Customer 217

Forrester eCommerce

OCTOBER 17, 2018

Huawei held its flagship Connect 2018 conference in Shanghai from October 10 to 12. The event, which featured more than 200 sessions, attracted over 25,000 visitors and more than 1,500 partners from around the world. By the end of 2017, Huawei’s annual revenue had exceeded US$92 billion — half of which comes from global markets […]. artificial intelligence (AI) Asia Pacific cloud computing containers digital business microservices

Events 189

Events Marketing 189

Zaius

MARCH 27, 2018

Shoptalk 2018 was huge — the world’s largest conference for B2C, retail, and ecommerce innovation sold out for the third time in a row with more than 8,500 attendees from some of the biggest brands in the world. We want to make sure you didn’t miss any of the incredible content at Shoptalk 2018 and learned as much as possible. There were many other interesting takeaways from Shoptalk 2018, but these were the most impactful.

B2C 150

B2C Omnichannel Channel Customer Data 150

Forrester eCommerce

JUNE 26, 2018

Forrester’s 2018 Guide To Cyber Insurance Today, no one is 100% secure – believing otherwise is hubris of Icarian proportions. This reality is a core reason why more organizations are turning to cyber insurance.

Information 207

Information Management 207

Bryan Eisenberg

DECEMBER 18, 2018

The post Can you improve 2019 looking back at 2018 data? I have been sharing more content on LinkedIn lately, are we connected there yet? Have a great 2019. appeared first on Bryan Eisenberg & Jeffrey Eisenberg. Uncategorized Advertising Personas

Improvements 183

Improvements 183

Zaius

DECEMBER 5, 2018

The post REPORT: 2018 Is the Year BFCM Changed for Ecommerce Brands appeared first on Zaius. Optimization Report

eCommerce 176

eCommerce 176

Forrester eCommerce

NOVEMBER 1, 2018

CX Europe 2018 is just 10 days from now — Tuesday […].

Other 292

Other Customer Customer Experience Customer Data 292

Forrester eCommerce

MAY 22, 2018

From Thursday to Saturday, more than 70.000 visitors will attend the third edition of VIVA TECH in Paris, one of the largest digital and tech conferences in Europe. The aim is to celebrate innovation and to help start-ups and businesses to grow.

Customer Experience 174

Customer Experience Technology Customer Marketing 174

Forrester eCommerce

MAY 7, 2018

age of the customer digital transformation DT Forum 2018 Forrester India MumbaiWhile the idea of digital has been around for years now, Indian firms are still at the beginner stage of digital maturity.

Customer 170

Customer 170

Forrester eCommerce

NOVEMBER 7, 2018

Join us in Orlando on December 4, 2018 for Forrester’s first-ever Data Strategy & Insights 2018 Forum. We are super excited to bring you razor-sharp focus to the power of data, analytics, and machine learning. Back to dancing, because that is our conference theme — “Insights To Action: For Real This Time.” ” Data is too often […

217

217

Forrester eCommerce

APRIL 24, 2018

Software eats the world, right? We’ve been saying that for how long now? 1997 in my case, I think.) And we’re still transforming? That’s taking so long is just an indication of just how hard it is for companies to change how they operate.

Operations 311

Operations 311

Forrester eCommerce

SEPTEMBER 28, 2018

Digital banks are not eating the incumbent banks’ lunch (yet!) but they’re certainly demonstrating voracious appetite. In the UK, Monzo recently hit the one million customer mark, whilst Revolut has almost tripled its customers to 2.8 million in a year.

Banking 342

Banking Mobile Payments Operations 342

Forrester eCommerce

FEBRUARY 25, 2019

Forrester’s customer experience (CX) research team published more than 100 reports in 2018. The report is called “Forrester’s Top Customer Experience Research Findings Of 2018.”

Customer Experience 254

Customer Experience Customer 254

Forrester eCommerce

JUNE 8, 2018

What are the CX trends that will impact customer loyalty and help you build competitive advantage? Look at what China reveals about the future of customer experiences. Until only a few years ago, most CX pros would have scoffed at talks of China as an innovator.

Customer Experience 231

Customer Experience Customer Customer Loyalty 231

Zaius

JULY 31, 2018

The post The Top 25 Ecommerce Podcasts of 2018 appeared first on Zaius. These days, it seems like everyone has a podcast ( including us! ). But that doesn’t mean everyone should, especially in the ecommerce world.

eCommerce 224

eCommerce Shopify SEO Customer Retention 224

Forrester eCommerce

APRIL 27, 2018

Huawei hosted its annual Analyst Summit in Shenzhen, China, recently. As in 2016, Huawei reported strong financial growth in 2017. Revenues were up 16%, EBIT, by 19%, and cash flow from operations by 96%.

Telecommunications 193

Telecommunications Operations Consumer Management 193

Zaius

DECEMBER 5, 2018

The post What BFCM 2018 Taught Us About Ecommerce Customer Behavior appeared first on Zaius. Still trying to recover from the adrenaline rush that was BFCM (Black Friday/Cyber Monday)?

Customer 211

Customer Download eCommerce Mobile 211

BigCommerce

SEPTEMBER 5, 2018

This year, Black Friday (November 23, 2018) will kick off a shopping season that comprises 30% of all sales for the year. Thanksgiving is supposed to wear us out.

eCommerce 294

eCommerce BigCommerce Travel Gifts 294

Forrester eCommerce

JUNE 4, 2018

The Forrester Tech Tide™: Risk And Compliance Management, Q2 2018 We recently published our Tech Tide™ report outlining 14 key risk and compliance technologies to track in 2018.

Management 211

Management Technology 211

Forrester eCommerce

JANUARY 31, 2019

2018 brought no calm to the smartphone industry, and Apple’s Q1 2019 earnings are an indication that this trend will continue this year. After years of consistent double-digit growth rates, a slowdown in smartphone sales that started in 2017 continued in 2018.

Mobile 249

Mobile Consumer 249

Zaius

MAY 15, 2018

IRCE 2018 takes place from June 5 to 8 at McCormick Place West in Chicago and, with an agenda put together by the experts at Internet Retailer magazine, it’s a can’t-miss event for everyone in ecommerce. Here are the sessions you absolutely have to attend at IRCE 2018. Marketplaces in 2018 and What’s Coming in 2019. This list is only a snapshot of the many valuable sessions at IRCE 2018, but we hope it’ll help to provide a useful first step in helping you create an agenda.

Internet retail 262

Internet retail Magazine Customer Retention Fulfillment 262

Klaviyo

JUNE 21, 2018

The post Announcing Klaviyo:BOS 2018 appeared first on Klaviyo. Blog Post Klaviyoworkshop

Blog 103

Blog 103

Bronto

OCTOBER 22, 2018

The Fall 2018 release of the Bronto Marketing Platform is now available. The post Bronto Fall 2018 Release appeared first on Bronto Blog. This release provides enhancements, new features and services in three core areas: accelerating email marketing success, optimizing marketing.

Blog 98

Blog Marketing 98

Forrester eCommerce

NOVEMBER 19, 2018

I published my first Forrester Wave™ today, covering the managed security services provider (MSSP) market in Europe.

Management 281

Management Information Events Operations 281

Forrester eCommerce

OCTOBER 10, 2018

This blog post is part of Forrester’s Holiday 2018 retail series. Holiday 2018 social marketing digital retail retail social media

Social Media 257

Social Media Consumer Blog Marketing 257

Forrester eCommerce

DECEMBER 4, 2018

This blog post is part of Forrester’s Holiday 2018 retail series. customer emotion customer experience Holiday 2018 Customer Experience (CX) customer service emotionAs the holidays approach and the post-holiday return rush quickly follows, a few things will occur simultaneously: hundreds of millions of customers will make purchases, total holiday retail sales will push the $720 billion mark, and millions more will send odd, ill-fitting, or unwanted gifts […].

Customer 234

Customer Gifts Customer Experience Blog 234

Retail TouchPoints

DECEMBER 12, 2018

editors identified the bad and the ugly of retail in 2018 , highlighting key instances where retailers and others fumbled the ball. What did you think were the best retail decisions of 2018? Last week, the RTP.

Sporting Goods 195

Sporting Goods Department Stores Toys Supplies 195

Forrester eCommerce

NOVEMBER 7, 2018

This blog post is part of Forrester’s Holiday 2018 retail series. Kiran Mani, Google’s managing director of retail, speaking at the National Retail Federation’s September 2018 conference, said that 33% of consumers expect personalized recommendations.[i] B2C marketing Holiday 2018

Recommendation 223

Recommendation Consumer Blog Management 223

Forrester eCommerce

JULY 27, 2018

Bureau of Economic Analysis (BEA) released its Q2 2018 report on US gross domestic product this morning, and it contained some surprises for the US tech market. The U.S.

Marketing 190

Marketing Customer 190

Forrester eCommerce

OCTOBER 25, 2018

As I listened to Google’s Q3 2018 earnings conference call, the Taylor Swift song “Out Of The Woods” kept playing in my head. This is the part where I pretend I tried to fight it. But let’s be honest, I didn’t mind.) As with the relationship in the song, I wondered if we were indeed […].

B2C 216

B2C Marketing 216