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Join Us At Forrester’s Digital Financial Services And Insurance Forum Mumbai 2018

Forrester eCommerce

With this delightful idea in mind, I request the pleasure of your company at the second edition of Forrester’s Digital Financial Services and Insurance Forum in Mumbai on October 10. Jane Austen once said that her idea of good company is clever, well-informed people who have a great deal of conversation. As the host, I […].

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You Can’t Ignore GDPR In Customer Service

Forrester eCommerce

On May 25, 2018, the day the GDPR went into effect, I happened to be in Canada doing an in-person workshop with a large financial services client. Many organizations — particularly in North America — think that the EU’s General Data Protection Regulation (GDPR) doesn’t apply to them.

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Brands In Singapore Are Getting Better At Customer Experience

Forrester eCommerce

Since 2018 Forrester tracks how customers rate their experience with some of the biggest brands in banking and insurance.

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Electronic Bill Presentment And Payment (EBPP) Is Undergoing A Sea Change — Catch The Wave!

Forrester eCommerce

But 2018 was a year unlike any other in my billing research. For the first time, the majority of my client inquiries on the topic came from financial services companies. Fun fact: I’ve been researching billing for Forrester since 2012. And while these conversations often started about billing, they ended up in EBPP.

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Forrester’s 2023 Singapore CX Index Shows Scores Flat To Down

Forrester eCommerce

Since 2018, Forrester has been tracking how Singaporean customers rate their experience with some of the biggest brands in banking and auto and home insurance. This year’s Singapore Customer Experience Index (CX Index™) study reveals several important findings: CX quality among Singapore’s banks slightly dipped.

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How to Improve Digital Privacy and Trust Between Consumers and Companies

Retail TouchPoints

While they’re not perfect, many financial services companies provide concise, one-page statements clearly detailing why consumer data is collected, how it is collected, what is collected and how it is used. Oftentimes these policies are downright inaccessible to consumers because they’re far too long and filled with legalese.

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PayPal Purchases Cryptocurrency Security Provider Curv

Retail TouchPoints

Financial terms of the deal were not disclosed, and PayPal expects to complete the purchase in the first half of 2021. Curv was founded in 2018 by CEO Itay Malinger and CTO Dan Yadlin. “As Curv will join the newly formed group, bringing its strong team of technologists to add technical expertise in these areas.

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