Retail TouchPoints

JANUARY 12, 2024

will own and operate all Stripes and Laredo Taco Company locations across the U.S. Stripes and Laredo Taco Company have been a great addition to our family of brands since they initially joined us back in 2018,” said Joe DePinto, CEO of 7-Eleven in a statement. 7-Eleven, which operates more than 13,000 stores in the U.S.

Operations 263

Operations Information Retail 263

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps.

Fulfillment 278

Fulfillment Order Fulfillment eCommerce Platforms Technology 278

Retail TouchPoints

FEBRUARY 13, 2024

After years of decline, ContextLogic has sold its discount shopping app Wish for approximately $173 million in cash to Qoo10 , an ecommerce platform that operates localized online marketplaces throughout Asia. Qoo10 is headquartered in Singapore and operates marketplaces in Singapore, Indonesia, Malaysia, mainland China and Hong Kong.

eCommerce Platforms 249

eCommerce Platforms eCommerce Merchant Services Operations 249

Forrester eCommerce

APRIL 24, 2018

That’s taking so long is just an indication of just how hard it is for companies to change how they operate. (1997 in my case, I think.) And we’re still transforming? But hard <> impossible, and we think companies could exert […]

Operations 403

Operations 403

RetailWire

JULY 7, 2023

The military’s retail operation is a massive $85 billion enterprise that provides goods and services to service members and their families around the world. But for years, the operation was plagued by inefficiency and waste. In 2018, Thompson was tapped to lead a sweeping reform effort.

Operations 75

Operations Retail 75

RTP blog

JANUARY 29, 2018

DHL is planning to test autonomous delivery trucks in 2018. We predict the intersection of these stories: some time in 2018, at least one company will use drones launched from an autonomous vehicle to deliver a package. Expect significant progress and possibly even proof-of-concept tests by the end of 2018. Who will they be?

eCommerce 170

eCommerce Fulfillment Shipping Costs Specialty Retailers 170

Retail TouchPoints

FEBRUARY 16, 2024

“At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement.

Food and Beverages 273

Food and Beverages Payment Services POS Operations 273

Kissmetrics

MARCH 12, 2018

How’s it doing in 2018? Video and messaging apps are leading the charge in 2018. 86% of B2C and 91% of B2B marketers are using content marketing according to the 2018 State of Content report from CMI. So, what’s happening in content marketing, version 2018? What might 2018 have in store for content marketing?

Marketing 205

Marketing Social Media B2C B2B 205

Retail TouchPoints

JUNE 23, 2023

The Seattle store, which closed June 16, was Amazon’s second in the city when it opened in August 2018. Amazon didn’t provide a specific reason for the closure, and the company still operates four other Amazon Go locations within the city. We continue operating more than 20 Amazon Go stores across the U.S.

Shopping Carts 276

Shopping Carts Operations Technology Other 276

Retail TouchPoints

NOVEMBER 6, 2023

Jonathan Johnson, CEO of the home furnishings retailer formerly known as Overstock.com , which operates as Bed Bath & Beyond , will step down from his post as well as the company’s board of directors, effective immediately. Beyond, Inc.

Home Furnishings 278

Home Furnishings Operations Improvements Retail 278

Forrester eCommerce

APRIL 27, 2018

Revenues were up 16%, EBIT, by 19%, and cash flow from operations by 96%. Huawei hosted its annual Analyst Summit in Shenzhen, China, recently. As in 2016, Huawei reported strong financial growth in 2017.

Operations 223

Operations Consumer Telecommunications Management 223

Forrester eCommerce

SEPTEMBER 28, 2018

Lifestyle-app Alipay, the digital wallet and payments solution operated by Ant Financial, now has 700 […]. In the UK, Monzo recently hit the one million customer mark, whilst Revolut has almost tripled its customers to 2.8 million in a year.

Banking 418

Banking Payment Services Mobile Operations 418

Retail TouchPoints

SEPTEMBER 14, 2022

Olympia Sports has filed for Chapter 11 bankruptcy protection, seeking an orderly wind-down of its operations. Currently, the retailer sells exclusively through its remaining physical stores following a late entry into the ecommerce space that began in 2018 and ended in April 2022. 30, 2022, according to a filing with the U.S.

Operations 304

Operations eCommerce Retail 304

Retail TouchPoints

DECEMBER 15, 2023

where he served as CEO and took the company public in January 2018. Fred’s deep expertise in the industry and his understanding of wholesale and logistics is particularly powerful for the Save A Lot brand following its shift to operating as a licensed wholesaler ,” said Mike Motz, Chairman of the Save A Lot board in a statement.

Supplies 264

Supplies Operations Retail Customer 264

Retail TouchPoints

FEBRUARY 9, 2024

After months of teetering on the brink of collapse , Farfetch found a solution in the form of Coupang in late 2023, when the company agreed to acquire the luxury marketplace’s business and assets in exchange for access to $500 million in capital that will allow Farfetch to continue operations.

Department Stores 278

Department Stores Fashion eCommerce Operations 278

Retail TouchPoints

MAY 10, 2023

Founded in 1986, Mattress Firm operates over 2,300 brick-and-mortar stores as well as its own ecommerce platform, employing 6,200 retail sales associates. The retailer was acquired by South African holding company Steinhoff International in August 2016, then filed for bankruptcy protection as part of a reorganization in October 2018.

Omnichannel 278

Omnichannel eCommerce Platforms Operations eCommerce 278

Retail TouchPoints

SEPTEMBER 23, 2022

While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced brand dilution distribution” since 2018, according to Patrice Louvet, President and CEO of the company. The brand has exited two-thirds of its department store presence in the U.S.

Department Stores 278

Department Stores Operations Consumer Channel 278

Retail TouchPoints

OCTOBER 1, 2022

Lee will replace former creative chief Riccardo Tisci , who was appointed to the role in March 2018 following his career with Givenchy from 2005 to 2017. From 2018 to 2021, Lee worked with Bottega Veneta as the Italian luxury brand’s Creative Director.

Fashion 319

Fashion Presentation Operations Management 319

Retail TouchPoints

OCTOBER 19, 2023

He will report directly to David’s Bridal CEO Jim Marcum and will maintain his leadership of the field sales team and store operations; Rob Cooper, who joined David’s Bridal in 2006 and brings 25 years’ experience in retail, is taking the CFO title from Charles Lockyer, who has moved on from the organization; Andrea Dauphinee, who joined the retailer (..)

Supplies 263

Supplies Operations Technology Retail 263

Retail TouchPoints

JUNE 20, 2023

The retailer formalized its resale operations with a dedicated ecommerce site , trade-in program and in-store resale offerings in 2018, and sold more than 1 million used products through Re/Sale’s omnichannel operations in 2022.

Outdoor 278

Outdoor Supplies Apparel Omnichannel 278

Forrester eCommerce

JANUARY 18, 2019

Back in the summer of 2017, we warned that luxury brands were out of time when it came to improving their digital customer experiences and internal operations. Luxury brands have gone from relative inertia over digital strategies to a flurry of activity, including technology upgrades, partnerships, and even acquisitions.

Customer Experience 281

Customer Experience Retail Operations Technology 281

Retail TouchPoints

JUNE 26, 2023

Amazon has been working toward becoming a major player in India since at least 2018, when it joined with Indian private equity firm Samara Capital to acquire More , an Indian supermarket and hypermarket chain, for $580.35 The ecommerce giant had launched a dedicated Hindi app in the country earlier in the year.

Small Business Retail 299

Small Business Retail eCommerce Channel Operations 299

Retail TouchPoints

DECEMBER 18, 2023

Coupang will acquire the business and assets of the online luxury marketplace in return for access to $500 million of capital that will allow Farfetch to continue operations. The deal will take Farfetch private; the company has been trading on the NYSE since its IPO in September 2018.

eCommerce 264

eCommerce Customer Experience Operations Customer 264

Kibo

NOVEMBER 15, 2018

The post Boscov’s Wins Gold in Retail TouchPoints 2018 Store Operations Superstar Awards appeared first on The Omni Channel. At Kibo, we pride ourselves in working with each and every customer to […].

Operations 48

Operations Retail Channel Customer 48

RTP blog

AUGUST 29, 2018

The National Retail Federation (NRF) was vastly encouraged by the recent numbers, boosting its 2018 sales growth forecast to a minimum of 4.5% I do continue to agree with Deloitte’s Kasey Lobaugh , who shared his insights on the “ Retail Bifurcation ” during the 2018 Retail Innovation Conference. relationship with other countries.

eCommerce 150

eCommerce Retail Gifts Consumer Goods 150

Retail TouchPoints

DECEMBER 20, 2021

Sears has been downsizing its operations for several years and, like many companies, has been working with a mix of in-person and remote work during the pandemic. Sears has been exploring real estate sales since December 2018 and had even divested its own assets , including the DieHard brand , over the past several years.

Department Stores 264

Department Stores Operations Retail 264

Retail TouchPoints

AUGUST 16, 2023

Southeastern Grocers (SEG) has initiated a strategic divestiture of its business, with Aldi set to acquire all SEG grocery operations under the Winn-Dixie and Harveys Supermarket banners and investment group Fresco Retail Group set to take over the Fresco y Más banner. store total (prior to the SEG acquisition) to more than 2,400.

Operations 246

Operations Presentation Retail Customer 246

Forrester eCommerce

DECEMBER 3, 2020

This week, we published “The Forrester Wave™: Hybrid Cloud Management, Q4 2020” evaluation to help infrastructure and operations professionals understand the nine most relevant vendors in this space. This is a refresh from our previous evaluation in 2018.

Management 242

Management Operations Customer 242

RTP blog

JULY 18, 2017

By Debbie Hauss, Editor-in-Chief The third annual Retail Innovation Conference (RIC18) is now confirmed for Tuesday-Wednesday, May 1-2, 2018 at Convene in New York City. Sign up for updates and registration information for the 2018 Retail Innovation Conference here. Join us on our journey to make the retail industry a better place.

Seminar 150

Seminar Retail Workshop Events 150

Retail TouchPoints

JULY 25, 2022

From 2009 to 2018, Aflatooni held a number of operations, merchandising and IT roles at Dollar Tree competitor Dollar General. His most recent position was as EVP and CIO at The Howard Hughes Corporation, and his career includes overseeing IT operations at a range of companies including Yum! Bobby Aflatooni.

Operations 261

Operations Technology Retail 261

Retail TouchPoints

MAY 31, 2022

Katz spent 33 years with Neiman Marcus, including eight as CEO, before retiring in 2018. Her other leadership titles there include EVP of Store Operations, President of Catalog Division, Neiman Marcus Direct and President of NM Stores. The brand currently operates 30 brick-and-mortar stores as well as its ecommerce website. “I

Omnichannel 278

Omnichannel Fashion Customer Experience Operations 278

Retail TouchPoints

MARCH 27, 2023

As it continues its laser focus on profitability, luxury resale platform The RealReal is “deemphasizing” the direct sales side of its business to focus on its more profitable consignment operation. 6, 2023 , is on a mission is to streamline the company’s operations after another disappointing quarter, when net losses totaled $47.3

Operations 297

Operations Retail Other eCommerce 297

BigCommerce

JULY 19, 2018

According to the 2018 Direct-to-Consumer Wine Shipping Report , there are two primary reasons for this growth. The required documentation to sell wine from an online store depends on the state in which you operate as well as the states to which you ship. N Oklahoma Y (as of Oct 2018) N/A N Oregon Y Up to (2) cases/mo.

Shipping Costs 263

Shipping Costs Shipping eCommerce Merchant Services 263

Forrester eCommerce

NOVEMBER 7, 2018

Forrester predicted in 2018 that digital would reach the hard stuff, the core of business: organization structure, operating models, and endless discussion of platforms. These themes are far from done; however, 2019 sees a distinct shift in emphasis — winter is coming. Many firms […].

Operations 379

Operations Management 379

Retail TouchPoints

AUGUST 9, 2022

Disney owns the Disney+, ESPN+ and Hulu services, while Comcast operates Peacock and Paramount runs Paramount+ and Showtime. The retailer acquired Vudu in 2010 and added shoppable ads in 2018, but ultimately sold the streaming service to Fandango in 2020. This wouldn’t be Walmart’s first foray into streaming.

Shipping 280

Shipping Operations Retail Customer Experience 280

Retail TouchPoints

APRIL 20, 2022

Prior to The Home Depot, Carey joined eBay in 2006 where he served as the SVP and CTO, roles in which he managed product development, site operations, cybersecurity, platform engineering, data warehousing and catalog operations for eBay Marketplaces. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

Customer Experience 304

Customer Experience Customer Supplies Technology 304

Retail TouchPoints

FEBRUARY 26, 2024

Launched in 2018, the program was designed to provide associates with higher learning opportunities from reputable academic institutions such as the University of Arkansas, Purdue Global and Spelman College. Walmart is revising its Live Better U (LBU) education benefit to help associates hone their skills for key roles within the company.

Supplies 162

Supplies Management Operations Blog 162