Forrester eCommerce

JUNE 4, 2018

The Forrester Tech Tide™: Risk And Compliance Management, Q2 2018 We recently published our Tech Tide™ report outlining 14 key risk and compliance technologies to track in 2018. We found risk and compliance technology everywhere, covering every industry, region, and niche use case. […].

Technology 244

Technology Management 244

Kissmetrics

SEPTEMBER 13, 2021

Are you one of those people whose eyes glaze over every time they read about crafting the perfect marketing campaign or embracing technologies? Lo and Behold, Reveries of the Connected World” is a documentary detailing how we became so dependent on technology. iHuman” is a technology documentary covering the impact of AI.

Social Media 287

Social Media Technology Marketing Arts 287

Optimizely

MAY 15, 2018

IRCE 2018 takes place from June 5 to 8 at McCormick Place West in Chicago and, with an agenda put together by the experts at Internet Retailer magazine, it’s a can’t-miss event for everyone in ecommerce. Here are the sessions you absolutely have to attend at IRCE 2018. Marketplaces in 2018 and What’s Coming in 2019. 97% of U.S.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Forrester eCommerce

JULY 3, 2018

CIO: It’s Time To Step Up Your Technology Innovation Game In 2018, the CIO role team at Forrester has stepped up its emphasis on technology and technology innovation. Now we believe it’s time for you to up your game. At the beginning of the year, we made some big shifts in our research alignment. I moved […].

Games 250

Games Technology Customer 250

Forrester eCommerce

JANUARY 23, 2019

“The Forrester Tech Tide™: Sales Technologies, Q4 2018” helps enterprises prioritize […]. In the age of the customer, wooing prospects and crushing quota has never been harder. What new tools help digital salespeople? Which ones are no longer important?

Technology 310

Technology Customer 310

BigCommerce

APRIL 26, 2018

Amazon Risk Factors and Obstacles in 2018. From changes in technology to pending legislative issues, these are the top items to keep an eye on in 2018 and beyond. Amazon’s 2018 Risk Checklist for High-Growth: Local economic/political conditions. Technology. Sell more. . Download Now. Image source. Extra staffing.

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

Retail TouchPoints

FEBRUARY 9, 2024

The supermarket retailer first partnered with Instacart for deliveries in 2018; more recently, Hy-Vee began working with Uber Eats for delivery from its 260 stores in August 2023. Technology partner Upshop facilitated the FaaS integration into Hy-Vee’s systems.

Fulfillment 278

Fulfillment Order Fulfillment eCommerce Platforms Technology 278

Forrester eCommerce

NOVEMBER 8, 2018

Singles’ Day has always been Alibaba’s testbed for new business models and technologies, and this year is no exception. There’s no doubt that we will see another record-smashing year, although gross merchandise volume (GMV) will no longer be the highlight. AI and […].

Technology 349

Technology Online Retail B2C Retail 349

Forrester eCommerce

SEPTEMBER 6, 2018

You’re probably thinking FinTech has been hyped for years now, but Q2-2018 turned out to be the largest quarter of private investment dollars we’ve seen in this category – EVER. FinTech is a parent category of technology that includes […]. Venture capital and private equity firms just can’t get enough of it.

Technology 210

Technology Customer 210

Forrester eCommerce

OCTOBER 24, 2018

I’m getting more and more psyched about our first-ever Data Strategy & Insights 2018 Forum as I work on the sessions with my colleagues here at Forrester and with our external speakers. The topics are spot on for what organizations need from data and analytics today, and the sessions are going to be inspirational and […].

Workshop 256

Workshop Customer Data Information Technology 256

Optimizely

NOVEMBER 30, 2017

As the year draws to a close, everyone is looking toward 2018 and thinking hard about what’s coming next. So what should you be thinking about as you move into 2018? Here are my top 5 predictions for B2C marketing in 2018, tackling these questions to help you succeed in the coming year. 2018 is the year of consolidation.

B2C 186

B2C Marketing Channel Customer Data 186

Forrester eCommerce

SEPTEMBER 11, 2018

2018 Global Enterprise Content Management Online Survey Provide your perspectives on the key vendors, challenges, and opportunities you see in the ECM technology market. Forrester’s survey for enterprise content management (ECM) decision makers is open. and we’re looking for your participation!

Management 170

Management Technology Marketing 170

RTP blog

JANUARY 29, 2018

DHL is planning to test autonomous delivery trucks in 2018. We predict the intersection of these stories: some time in 2018, at least one company will use drones launched from an autonomous vehicle to deliver a package. Expect significant progress and possibly even proof-of-concept tests by the end of 2018. Who will they be?

eCommerce 170

eCommerce Fulfillment Shipping Costs Specialty Retailers 170

Retail TouchPoints

JUNE 4, 2021

Voice recognition technology has moved beyond the realm of checking the weather and playing music. Pandemic-fueled digital commerce is rapidly increasing the use of voice recognition technology. With this increasing use of voice technology in smart speakers and devices, voice-activated payments for purchases will continue to surge.

Payment Services 179

Payment Services Payments Small Business Retail Technology 179

Retail TouchPoints

JUNE 3, 2020

According to 2018 research into retail technology adoption by AVIXA, the Audiovisual and Integrated Experience Association, 47% of retailers surveyed said they planned to increase the amount of digital signage in their stores. With today’s technologies and the right software partner, if you can imagine it, you can make it.”.

Technology 239

Technology Retail Social Media Reference 239

Retail Technology Review

JANUARY 8, 2019

FarEye, a technology solution to run eCommerce and supply chain logistics operations has been mentioned as a sample vendor in Gartner’s recent Hype Cycle report for Multienterprise Solutions[1] under the Global Logistics Visibility technology which was published on 13 December 2018.

Technology 87

Technology Supplies Operations eCommerce 87

Kissmetrics

MARCH 12, 2018

This post will outline some of our predictions for those new opportunities and trends that will emerge into 2018. Blended Marketing Will Continue to Dominate in 2018. They’re on our 2018 marketing predictions list because we believe that these bots will increase their penetration in our daily lives. 2018 will only see this grow.

Marketing 202

Marketing Social Media eCommerce Channel 202

Optimizely

FEBRUARY 22, 2018

If you want to meet some of the best minds in ecommerce, you no doubt already made plans to attend eTail West 2018 in Palm Springs. Jessie Dawson, Director, Marketing Technology, Dell. The post Top 10 Sessions at eTail West 2018 appeared first on Zaius. Towards A New Era Of Hyper-Personalization. February 28th at 4:35 PM.

Omnichannel 186

Omnichannel Mobile Shipping Costs eCommerce 186

Forrester eCommerce

JULY 17, 2018

Digital Risk Protection In 2018: New Vendors, New Leaders, New Wave Our “The Forrester New Wave™: Digital Risk Protection, Q3 2018” report is out! Take a look at how 14 DRP vendors stack up in this emerging market.

Marketing 200

Marketing Information Technology 200

Forrester eCommerce

JULY 5, 2018

At the midpoint in 2018, the US tech market is on track to grow by 6.7% in 2018, the fastest growth since 2012. In our just published report, “US Tech Market Outlook For 2018 And 2019: Cloud Powers Tech Spend To 6% Growth And Software To 8% Growth,” we can provide strength in all tech budget […].

Marketing 186

Marketing Telecommunications Information Technology 186

Forrester eCommerce

MAY 11, 2018

This week I was fortunate to attend, participate in, and moderate a session at Click Summit 2018 in Cary, North Carolina. Click Summit is hosted annually by Brooks Bell and her eponymous firm. As an industry analyst, I’m an event connoisseur, and Click is one of my all-time favorites. As expected, Click Summit was well […].

Events 196

Events B2C Technology Marketing 196

Forrester eCommerce

JULY 10, 2023

I am thrilled to announce that we have updated one of the first pieces of research I published when I joined Forrester in 2018: what we then called “Harden Your Human Firewall.”

Technology 195

Technology Management 195

RTP blog

JUNE 1, 2018

In 2017, retailers announced nearly 7,000 store closures, with more announcements expected in 2018. Retailers are delivering differentiated customer experiences through investment in store technology, people and process. Specifically, technology development and execution pose the most complex challenges and the greatest area of risk.

Customer Experience 150

Customer Experience Technology Customer Operations 150

Optimizely

AUGUST 9, 2018

This week, thousands of retailers converged on Boston for Etail East 2018 to network and learn the cutting edge of ecommerce. While Etail East 2018 is sadly over, that doesn’t mean the learning has to stop now. The post 6 Valuable Lessons from Etail East 2018 appeared first on Zaius. Startups can’t do that.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Forrester eCommerce

APRIL 5, 2018

Not surprisingly, machine learning technology was on full display this year at MRC Vegas. Using new self-directing machine-learning models, merchants are increasingly outsourcing significant but noncore operational tasks like writing fraud rules, case management, and even the financial risk itself.

Technology 150

Technology Operations Management Retail 150

Kissmetrics

MARCH 12, 2018

Let’s take a look at five mobile marketing trends for 2018 that can help you strategize your campaigns for maximum ROI. In 2018, we will continue to see the growth in the way mobile apps function. Instagram, one of the fastest-growing social media platforms in the world, had nearly 1 billion active users in early 2018.

Mobile 214

Mobile Marketing Social Media eCommerce 214

BigCommerce

JULY 6, 2018

With a focus primarily on the United States market, eTail West attracts some of the brightest minds in the industry, ranging from big-box retailers to innovative startups, who deliver insightful information about marketing, customer engagement, technology, and how they all fit into the ecommerce landscape. eTail Canada. Toronto, ON.

eCommerce 331

eCommerce Events Online Retail Technology 331

Optimizely

MARCH 13, 2018

Shoptalk 2018 is right around the corner, which means it’s nearly time to pack your bags for The Venetian in Las Vegas. Since you want to spend as much time as possible learning the latest trends and new technologies in B2C business, you have to figure out what sessions will be most valuable for your B2C business. 9:00 – 9:40 AM.

B2C 150

B2C Omnichannel Shipping Costs eCommerce 150

Kibo

JANUARY 24, 2018

The post NRF 2018 Recap: 3 Fundamental Innovations Retail Technology Must Support appeared first on The Omni Channel. Thanks to strong results from the 2017 holiday season, retailers were riding high […].

Technology 63

Technology Retail Channel Management 63

Forrester eCommerce

JANUARY 18, 2019

Luxury brands have gone from relative inertia over digital strategies to a flurry of activity, including technology upgrades, partnerships, and even acquisitions. Back in the summer of 2017, we warned that luxury brands were out of time when it came to improving their digital customer experiences and internal operations.

Customer Experience 281

Customer Experience Retail Operations Improvements 281

Kissmetrics

MARCH 12, 2018

Without getting into specifics about “hyper-local” and “geo-social” (hot new buzzwords for 2018), my research and discussions centered on common themes around the Story Brand: Create a story around your brand, and stay consistent with that. Go back to the essentials of marketing, but apply them to the new technologies.

SEO 195

SEO Social Media Article Games 195

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

Customer Experience 304

Customer Experience Customer Supplies Technology 304

Forrester eCommerce

MAY 30, 2018

In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which they should forego for now. To help retailers sift through the options, we conduct an annual top trends study.

Retail 276

Retail Technology Marketing Online Retail 276

Retail TouchPoints

JUNE 23, 2023

The Seattle store, which closed June 16, was Amazon’s second in the city when it opened in August 2018. However, Amazon is far from done with its cashierless Just Walk Out technology. The news broke three months after the retailer announced that it would close eight other locations across the U.S.

Shopping Carts 276

Shopping Carts Operations Technology Other 276

Retail TouchPoints

FEBRUARY 13, 2024

In 2018 its Japanese marketplace was spun off and sold to Ebay , which had previously been an investor in Qoo10 parent company Giosis. Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely. followed by former #1 Shein.

eCommerce Platforms 249

eCommerce Platforms eCommerce Merchant Services Operations 249

Forrester eCommerce

APRIL 18, 2018

Tina Moffett and I are excited to announce the publication of The Forrester™ Wave: Marketing Measurement And Optimization Solutions, Q2 2018. The research revealed two strong insights: Unified measurement has matured significantly as a capability since we published the first […].

Marketing 186

Marketing Technology 186

Retail TouchPoints

JANUARY 19, 2023

Sephora will offer its customers skincare personalization technology and solutions, both in-store and online, through a partnership with PROVEN. In 2018, PROVEN participated in Sephora Accelerate, the retailer’s brand incubation program. “We

Technology 310

Technology Customer 310