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Predictions 2019: Financial Services Firms Shift Their Focus To Operational Efficiency

Forrester eCommerce

In the decade since the global financial crisis, much of the financial services industry has made a strong recovery. While many governments are still nursing large debts, most banks, investment management firms, and insurance companies have long since returned to good health.

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Citizens Challenge 2019: Driving Innovation In Banking

Forrester eCommerce

Hackathons can be an excellent way for financial services firms to round out their innovation portfolios. Innovation events like these can help address changing consumer needs and behaviors, as well as competitors’ responses to them. They can help ensure the firm’s survival by adding net-new value to consumers.

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FinovateEurope 2019: Top Three Themes

Forrester eCommerce

The two days of demo sessions are now over, so I wanted to share with you my thoughts on the three themes that dominated FinovateEurope 2019 (apologies for the plane landing at the end. Reporting directly from the venue at Tobacco Dock in East London – close to the City Airport – has its hazards…) […].

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Mastercard Buys Personalization Platform from McDonald’s

Retail TouchPoints

McDonald’s made headlines when it acquired the personalization solution provider Dynamic Yield in March 2019 for a reported $300 million. The SaaS platform uses AI to support more than 400 brands in industries including retail, financial services, travel and restaurants.

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Pragmatism Rules Finovate Europe 2019

Forrester eCommerce

Finovate Europe is back in full swing, so we wanted to share our impressions of day one. Here are Benjamin’s thoughts: And some further reflections by AurĂ©lie and myself.

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CFPB Announces Intention to Regulate BNPL Following Release of Consumer Impact Report

Retail TouchPoints

The bureau also released the Buy Now, Pay Later: Market Trends and Consumer Impacts report, which found that Affirm, Afterpay, Klarna, PayPal and Zip together provided 180 million loans totaling over $24 billion in 2021, a near tenfold increase from 2019. of BNPL transactions in 2019 but fell to 58.6% in 2020; A total of 13.7%

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Alibaba Founder Jack Ma Cedes Control of Sister Fintech Firm Ant Group

Retail TouchPoints

Ma is also the founder of Ant Group’s sister company, retail giant Alibaba , although he stepped down from his leadership role at that company in 2019. The power shift comes after a series of setbacks for the financial services firm, part of the Chinese government’s crackdown on the tech industry — of which Ma has been a central focus.