Forrester eCommerce

FEBRUARY 27, 2019

One of our 2019 B2C marketing predictions is that enterprise marketing technology will meld with customer experience (CX) investments to deliver the relevancy and consistency that consumers crave from brands. Real-time interaction management (RTIM) provides critical capabilities that enable marketers to realize their CX ambitions.

Management 348

Management B2C Customer Experience Technology 348

Forrester eCommerce

SEPTEMBER 9, 2019

Forrester is excited to announce the recent publication of “The Forrester Wave™: ECM Content Platforms, Q3 2019” report. Forrester included 14 vendors in this assessment: Alfresco Software, Box, GRM Information Management, […].

Management 298

Management Information Customer 298

Forrester eCommerce

JULY 29, 2019

Forrester has just published 2019 refresh of out Enterprise Business Intelligence (BI) Platforms Waves ™. This year we emphasized New market segmentation by Vendor-Managed vs. Client-Managed platforms, which roughly equated to on-premise vs. cloud based platforms, but not quite.

Technology 311

Technology Management Marketing Information 311

Forrester eCommerce

NOVEMBER 7, 2018

These themes are far from done; however, 2019 sees a distinct shift in emphasis — winter is coming. In 2019, economic uncertainty stalks the halls, and budgets will see pressure. Many firms […].

Operations 379

Operations Management 379

Retail TouchPoints

NOVEMBER 15, 2021

Casper Sleep has entered into a definitive agreement to be acquired by Durational Capital Management LP , which will take the mattress retailer private. The company has yet to turn a profit — its annual loss narrowed from $93 million in 2019 to $90 million in 2020, and it lost $25.3 Durational Capital will pay $6.90

Management 325

Management Definition Recommendation Retail 325

Forrester eCommerce

MAY 28, 2019

I will be attending the 2019 In|Vest conference this July in New York. Like everyone else in the industry, I am keen to hear the latest on what’s happening in digital wealth management from incumbents like J.P. Morgan and its no-fee investing app You Invest, including whether it will evolve it to offer digital advice […].

Management 319

Management 319

Forrester eCommerce

JULY 30, 2019

Forrester is excited to announce the publication of the ‘The Forrester Wave™: ECM Content Platforms, Q3 2019‘ report.

Management 285

Management Information Customer 285

Forrester eCommerce

NOVEMBER 2, 2021

Today, we released The Forrester Wave™: Unified Endpoint Management, Q4 2021. This is the third year we’ve published our unified endpoint management (UEM) Forrester Wave (see our past reports from 2018 and 2019), and this year, we looked at the top 11 vendors in the market and evaluated them across 24 criteria.

Management 195

Management Marketing Information Technology 195

Retail TouchPoints

APRIL 27, 2022

In 2019, online grocery accounted for 6.3% in 2019, while millennials and Gen Z visit six on average monthly. Food retail demand has become fractured across multiple channels, with traditional brick-and-mortar formats losing out to the online medium. of total US grocery sales. Then in 2021, grocery ecommerce sales reached 9.5%

Management 289

Management eCommerce Omnichannel Operations 289

Forrester eCommerce

JUNE 7, 2019

I have spent the last three days attending Infosecurity Europe 2019, the largest security trade show in the UK and Europe. As ever, before coming I have tried to predict the big theme or trends that CISOs should take note of. However, the show is very similar to last year, with incremental evolution of products […].

Information 360

Information Events Management Operations 360

Forrester eCommerce

NOVEMBER 7, 2018

On top of all that, in 2019 we’ll see factors such as global economies, trade barriers, rising wages, and marketplaces pack a […]. Digital is the rocket fuel for retail’s growth. But that growth requires retailers and brands to keep up — and step up — how quickly they evolve in terms of people, processes, products, and more.

Retail 374

Retail Online Retail Supplies Management 374

Forrester eCommerce

JULY 15, 2019

Modest Gains Amidst Stagnation Give Canadian CX Its Best Year Yet Forrester’s 2019 Canada Customer Experience Index (CX Index™) reveals that the overall quality of the Canadian customer experience rose by 1.2 points, to 67.2.

Customer Experience 330

Customer Experience Customer Management 330

Forrester eCommerce

NOVEMBER 6, 2018

Firms must identify strategies and methods to secure, manage, and support the rapidly growing number of smart, connected IoT devices […]. IoT deployment momentum brings challenges.

B2C 404

B2C B2B Operations Management 404

RTP blog

NOVEMBER 22, 2019

Early on, management knew the market would get more competitive, so they laid the groundwork for new strategies long before they were needed. Alibaba claims more than 70% of new users in fiscal 2019 came from lower-tier cities. Franklin Chu is Managing Director U.S.

eCommerce 195

eCommerce Beauty and Health Apparel Shipping Costs 195

Forrester eCommerce

DECEMBER 26, 2018

Recently, Forrester published our CX predictions for 2019. Our first prediction was that stagnating CX quality will cause short, destructive price wars. We cited Fidelity’s two new zero-fee investment funds as an example of how this is already starting to play out.

Management 358

Management Customer Experience Customer 358

Retail TouchPoints

JULY 3, 2023

debut in 2019 through the acquisition of KicksUSA , which gave the retailer access to 63 stores and an ecommerce platform. Order Management Upgrades Put Shoppers in Control Flexibility is another important part of operations. European lifestyle brand Snipes kickstarted its U.S. However, reaching its current level of success — 308 U.S.

Payment Services 278

Payment Services Management Payments Operations 278

Ecommerce Platforms

JANUARY 4, 2019

Prepare for the exciting future of ecommerce by implementing the emerging trends of 2019. In 2019, robots will invade ecommerce stores. AI assistants can handle a number of tasks typically assigned to a human, such as managing inventory or handling inquiries. 2019 Will Transform the Future of Ecommerce as We Know It.

eCommerce 223

eCommerce Payment Services B2B BigCommerce 223

Forrester eCommerce

JULY 22, 2019

How do we manage innovation when we’re busy with incremental improvements? Companies commonly ask me these innovation questions: What emerging technology should I invest in this year? We’re piloting [new technology] — where do we start? What this shows is that many companies know that innovation is important — and they’re right.

Technology 356

Technology Management Improvements Customer Experience 356

Forrester eCommerce

JUNE 3, 2019

If you’re looking to get a handle on the explosion of content at your company, follow the lead of many organizations that have turned to digital asset management (DAM) to manage the entire content life cycle. More than 75% of global software decision makers are implementing or planning to implement DAM.

Marketing 369

Marketing Management Technology Customer 369

Forrester eCommerce

NOVEMBER 7, 2018

While many governments are still nursing large debts, most banks, investment management firms, and insurance companies have long since returned to good health. In the decade since the global financial crisis, much of the financial services industry has made a strong recovery.

Financial Services 399

Financial Services Operations Banking Management 399

Groove

OCTOBER 15, 2018

That’s why we’re pulling back the curtain on a few of our tried-and-true eCommerce SEO strategies for 2019 that can drive serious results. Strategies for eCommerce SEO in 2019: Reduce Load Time. Read on as we go into detail for our list of essential eCommerce SEO tips for 2019. Optimize for Mobile. Resolve Site Errors.

SEO 271

SEO eCommerce Mobile Improvements 271

Forrester eCommerce

NOVEMBER 8, 2018

Many attendees of our B2B Marketing 2018 Forum remarked how the energy was high and the focus was driven — the marketing and sales leaders who joined us in Austin were on a mission to overdeliver on business expectations for their practice and figure out how to manage the conflicting priorities that 31% of respondents to […].

B2B 347

B2B Marketing Management Customer Experience 347

Retail TouchPoints

JANUARY 18, 2024

Target has tapped Michael Fiddelke, who has served as the retailer’s CFO since November 2019, to add the COO role to his responsibilities. Fiddelke began his career as a consultant with Deloitte and joined Target as an intern in 2003 after earning an MBA at the Kellogg School of Management.

Food and Beverages 263

Food and Beverages Accessories Apparel Fulfillment 263

Retail TouchPoints

MARCH 8, 2024

Since rebranding from Sports Direct International to Frasers Group in 2019, the company has been steadily growing its slate of fashion and lifestyle brands, which now includes Flannels , House of Fraser , Everlast , Amara Living , Gieves & Hawkes and Slazenger , among others.

Fashion 279

Fashion eCommerce Management Other 279

Forrester eCommerce

SEPTEMBER 9, 2020

Today Hyland Software, best known for its OnBase and Perceptive content management portfolios, announced it will acquire Alfresco Software. Both vendors were named as “Leaders” in The Forrester Wave™: ECM Content Platforms, Q3 2019 (subscription req’d). This is a natural next step in Hyland’s recent rejuvenation strategy.

Subscription 446

Subscription Management Technology Customer 446

Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider.

Shipping Costs 264

Shipping Costs Shipping Customer Experience Information 264

Forrester eCommerce

APRIL 19, 2019

They are getting back to basics, and looking to deliver small, manageable chunks of innovation. After delivering talks at several recent industry events and having a wide range of discussions with digital leaders, it’s clear that organizations are becoming increasingly pragmatic when it comes to digital.

Events 317

Events Management Customer 317

Retail TouchPoints

OCTOBER 19, 2023

The promoted executives include: Bob Walker, who joined David’s Bridal in 2019 as Chief Retail Officer, has been promoted to COO. The retailer, which filed for bankruptcy in April 2023, was purchased by CION Investment Corp. in July 2023.

Supplies 263

Supplies Operations Technology Retail 263

Forrester eCommerce

JUNE 11, 2019

The winners in customer experience management were able to master the ecosystem game, combining physical and digital touchpoints seamlessly.

Games 353

Games Customer Experience Management Customer 353

Forrester eCommerce

SEPTEMBER 6, 2019

Having a design system is now table stakes for companies that want to scale design, drive a consistent, seamless customer experience, manage design debt and technical debt, and free up designer time to solve new challenges — not re-invent the wheel. But can a design system also ensure the experiences you create are inclusive?

Customer Experience 364

Customer Experience Management Customer Web Design 364

CPC Strategy

FEBRUARY 5, 2019

A well-oiled order management system can ensure a profitable, healthy and successful long-term business. The post How to Master Order Management in 2019 appeared first on Retail Performance Marketing Blog - CPC Strategy. It’s what keeps your customers happy, your employees on.

Management 53

Management Blog Marketing Customer 53

Retail TouchPoints

AUGUST 15, 2023

Chriss joined Intuit 19 years ago and has held roles of increasing responsibility, including creating Intuit’s Partner and Developer Platform, leading the Self-Employed Solutions team and serving as Chief Product Officer of the Small Business Group from 2017 to 2019.

PayPal 241

PayPal Payments Payment Services Banking 241

Forrester eCommerce

FEBRUARY 11, 2020

Curiosity Lab, founded in 2019, is driving Open Innovation efforts with everyone from large corporations to early stage startups investing in edge computing, 5G, IoT, autonomous vehicles (see the image below), robotics and more. Its City Manager and CTO are allowing top technology companies […].

Technology 501

Technology Management Information Operations 501

Forrester eCommerce

OCTOBER 31, 2019

Along with “The Forrester Wave™: Cybersecurity Consulting Services In Asia Pacific, Q4 2019,” which published yesterday (see here), this marks the first time that we have explicitly assessed the European security consulting services […].

Blog 170

Blog Marketing Management Customer 170

Forrester eCommerce

NOVEMBER 5, 2018

Companies and executives are paying attention to employee experience as never before. There are good reasons for this attention. Chief among them is the historically low unemployment rate, which gives employees options that they are taking advantage of. Employees are quitting their jobs at the fastest rate since 2001.[i]

Customer Experience 408

Customer Experience Management Technology Customer 408

Groove

JANUARY 21, 2019

Raven Tools Link Manager. Tag Assistant helps you setup Google Analytics, Google Tag Manager, Google Ads and other tags correctly. Raven Tools Link Manager. If you’re managing link-building efforts on your site, this link building management tool is a must. Learn more about Raven Tools Link Manager.

SEO 270

SEO eCommerce Recommendation Improvements 270

365 Retail

MAY 25, 2022

New Zealand Buy Now Pay Later (BNPL) provider Laybuy has today announced it has appointed leading risk management expert Jamie Byles as its new Chief Risk Officer (CRO). Jamie brings 25-years risk management experience to the business, joining Laybuy from HSBC, where he was Group Head of Fraud – Wealth & Personal Banking.

Management 119

Management eCommerce Payment Services Banking 119