Forrester eCommerce

NOVEMBER 8, 2018

Our Predictions 2019 guide, “Transformation Goes Pragmatic,” is live. What do we mean by pragmatism? A sense of realism, practical steps, a desire for tangible outcomes. It’s a good description for what we are seeing in a market that carried ambitious strategies into 2018 but ran afoul of internal headwinds.

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Forrester eCommerce

AUGUST 7, 2019

Walk the show floor at any security event and you will be inundated with a multitude of purportedly cutting-edge and disruptive security technologies. When every vendor claims that their solution is unique, and that no security program would be complete without it, how do you cut through the noise to pinpoint what you must pay […].

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Technology Events Customer 366

Retail TouchPoints

MARCH 21, 2022

Sephora has been a long-time investor in customer-facing technologies for both in-store and online shoppers. In 2019, the retailer introduced its first AI-powered digital mirror at the Sephora flagship location in Madrid.

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Retail TouchPoints

DECEMBER 9, 2022

Zebra Technologies has named Chief Product and Solutions Officer Bill Burns as its next CEO and board member, effective March 1, 2023. Burns, a 30-year technology veteran, joined Zebra in 2015 as the company’s SVP of Enterprise Visibility and Mobility, and was promoted to the product and solutions chief role in 2018.

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Forrester eCommerce

JANUARY 31, 2019

The Future Will Temper Insurer Optimism In 2019 Insurance business technology teams caught a few breaks in 2018. There were fewer, though costly, insured weather losses, as well as new thinking by insurance regulators when it comes to disruptive technology. But 2019 is a different story.

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Forrester eCommerce

JANUARY 24, 2019

Growth in China’s technology market will slow in 2019 due to geopolitical tensions and economic pressures but will rebound in 2020.

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Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Relying on these technologies can help inform the consumer about the sensory properties of a product like its texture, smell, and even taste. This is no longer science fiction. virtual reality).

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Forrester eCommerce

NOVEMBER 8, 2018

As we move into 2019, Forrester sees digital transformation as a continued driving force for the software industry, pushing teams to accelerate their innovative efforts.

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Technology 333

Forrester eCommerce

NOVEMBER 5, 2018

In 2019, geopolitical trends will reintroduce old enemies and escalate issues of cyberespionage and sabotage. As criminals follow the money — as they are wont to do — they will use emerging technologies to go after commerce in a BIG way. […].

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Forrester eCommerce

JULY 29, 2019

Forrester has just published 2019 refresh of out Enterprise Business Intelligence (BI) Platforms Waves ™. As the BI market and the technology continue to evolve, so does our research.

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Technology Management Marketing Information 313

Forrester eCommerce

MAY 6, 2019

Well, we aren’t economists, so we are going to revisit Forrester’s 2019 CIO predictions to see if they have come to fruition. They say the best thing about being an economist is making your next prediction and not telling people why your last prediction may have been wrong. Let’s review. Things We Feel Really Good […].

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Information Technology Customer 392

Forrester eCommerce

JULY 29, 2019

Forrester’s recently published report, “The Forrester New Wave™: Cloud Content Platforms — Multitenant SaaS, Q3 2019,” assesses this emerging technology based on a 10-criterion survey and a two-hour briefing with each vendor. Watch the video below to learn how […].

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Retail TouchPoints

JULY 28, 2020

Zebra Technologies Corporation has entered an agreement to acquire Reflexis Systems for $575 million. Reflexis Systems, a portfolio company of Great Hill Partners and Sageview Capital, achieved sales of approximately $66 million in 2019. Zebra (NASDAQ: ZBRA), which reported net sales of $4.48

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Technology eCommerce Banking Mobile 211

Kissmetrics

SEPTEMBER 13, 2021

Are you one of those people whose eyes glaze over every time they read about crafting the perfect marketing campaign or embracing technologies? Lo and Behold, Reveries of the Connected World” is a documentary detailing how we became so dependent on technology. iHuman” is a technology documentary covering the impact of AI.

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Bronto

JANUARY 18, 2019

Email marketing continues to be the backbone of most marketers’ toolkits, but what other technologies should you consider using to help drive engagement and revenue in 2019? The 2019 Marketing. The post The 2019 Marketing Technology Outlook Report appeared first on Bronto Blog.

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Forrester eCommerce

NOVEMBER 7, 2018

I’m repeating it here, because it’ll continue to hold true for 2019 — with one proviso: There’s a real risk that we’ll experience the beginning […]. “The visionaries will forge ahead; those hoping for immediate industry and process transformation will give up.”

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Blog Technology 371

Ecommerce Platforms

JANUARY 4, 2019

Prepare for the exciting future of ecommerce by implementing the emerging trends of 2019. Expect more brands to follow suit as personalization technology becomes easier to integrate into ecommerce sites. In 2019, robots will invade ecommerce stores. In 2017, there were 1.66 billion online buyers. billion by 2021.

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eCommerce Payment Services B2B BigCommerce 223

Forrester eCommerce

JULY 22, 2019

Companies commonly ask me these innovation questions: What emerging technology should I invest in this year? We’re piloting [new technology] — where do we start? How do we manage innovation when we’re busy with incremental improvements? Innovation is crucial […].

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Technology Management Improvements Customer Experience 357

Forrester eCommerce

NOVEMBER 6, 2018

Last year, Forrester predicted that firms would struggle with new technologies, particularly artificial intelligence. This prediction came true: Firms continued with AI experiments that lacked meaningful results. Adoption has now slowed (51% adoption in 2017; 53% adoption in 2018).

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Technology 380

Forrester eCommerce

MARCH 26, 2019

Information technology keeps moving forward at an ever increasing pace. Business Intelligence (BI) technology isn’t falling behind and keeps constantly evolving.

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Technology Information 359

Forrester eCommerce

OCTOBER 18, 2018

Research Announcement: My first Forrester Wave™: Managed Security Service Providers In Asia Pacific, Q1 2019. The Managed Security Service Provider market has seen a massive shift fueled by a shortage in security skills and increased complexity on all fronts (business, technology, threats, regulations etc). Gather round!!

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Management Technology Marketing 263

Liveintent

APRIL 17, 2019

From Facebook Ad Manager’s 14 hour blackout to McDonald’s acquisition of Dynamic Yield, we’re recapping some of the biggest advertising and marketing technology stories of Q1 2019. The post Biggest Advertising and Marketing Technology Stories of Q1 2019 appeared first on LiveIntent Blog.

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Technology Marketing Blog Management 81

Forrester eCommerce

NOVEMBER 5, 2018

They shifted ad budgets (under siege thanks to trust and transparency issues) to even more technology and CX initiatives. Customer experience (CX) was at the forefront of CMOs’ minds in 2018. Good news: The focus is creating more emotionally resonant and useful brand experiences such as Disney’s MagicBand.

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BigCommerce

JUNE 18, 2019

Product content has always been key to standing out on the very cluttered, very competitive digital shelf. Consumers expect an…

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Technology Consumer eCommerce Technology eCommerce 308

Optimizely

MAY 16, 2019

This week was Magento Imagine 2019 with 3,000-plus ecommerce leaders from around the world converging on Las Vegas for breakout sessions, live customer panels, and much more. The team at Zaius was lucky enough to attend for the first time this year, now as one of the newest Magento Technology Partners. Expanding the Experience.

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Forrester eCommerce

NOVEMBER 6, 2018

Technology startup markets can go through periods of irrational exuberance in which money seems to grow on trees. Marc Andreessen once said, “Raising venture capital is the easiest thing a startup founder is ever going to do.” That’s a bit of hyperbole from Mark, but there’s a lot of truth to it if one’s timing is right. Those […].

Technology 346

Technology Marketing Retail 346

Optimizely

FEBRUARY 28, 2019

When it comes down to it, our lives as marketers revolve around technology. We were curious to see how this emphasis on the ever-changing technology landscape impacts marketers’ roles today. In this infographic, we highlight those challenges while also showing how B2C marketers can stay ahead of the technology game.

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Forrester eCommerce

JANUARY 23, 2019

Instead, it’s a systematic reinvention of established technology, data, and operations — leveraging automation, data, and agents together to exploit each of their unique strengths. As AI Eats Jobs, Agents Are More Valued Great customer service is not just about cutting costs or making operations more efficient.

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Customer Operations Technology 385

Retail TouchPoints

OCTOBER 11, 2023

The retailer, which debuted in 2019, has lined up financing from existing investors for a restructuring effort, according to WWD. million , is owed to debt financing firm Pipe Technologies. Here’s a 2019 video interview with Showfields CEO Tal Zvi Nathanel. Stores in the Washington, D.C. The largest debt, $1.4

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Document Technology Retail Operations 228

Forrester eCommerce

JANUARY 12, 2019

I spent this week in Las Vegas at CES to check out the latest and greatest technology wonders, ranging from 3D printing, AI, and cryptocurrency to drones, autonomous vehicles, dancing robots, and wearables. A lot of what I saw has broad CX implications for accessibility, healthcare, and more. My focus was on who will use […]

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Cryptocurrencies Technology 402

Forrester eCommerce

JANUARY 6, 2020

In 2019, I was able to talk to 497 companies one-on-one about their channel strategy and programs, including 130 of those face-to-face. I received 78 briefings from the technology companies who are inventing new ways to […]. Preparing for this years list of future channel trends has been an immersive experience to say the least.

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Channel Technology Customer Experience B2B 524

Forrester eCommerce

AUGUST 27, 2019

Security and risk pros have the opportunity to shape the future of technology and business in ways we might have only dreamed of two years ago.

Technology 385

Technology 385

Forrester eCommerce

MAY 1, 2019

More than six months have passed since I wrote Forrester’s predictions 2019 report for distributed ledger technology (DLT, AKA blockchain). In the blockchain world, that’s ages ago.

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Events Technology Customer 413

GetElastic

JANUARY 18, 2019

The overall theme of the 2019 show was on impact and how technology is impacting not only the customer journey, but how retail employees can do their jobs effectively. The post NRF 2019 Recap [video] appeared first on Get Elastic Ecommerce Blog.

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Blog Technology Consumer eCommerce 117

Forrester eCommerce

NOVEMBER 8, 2018

After a decade of powering small and medium business success — and giving disruptive companies the tools and technologies they needed to compete head on with the world’s largest firms — cloud was poised to drive significant enterprise change in the very firms being […].

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Technology Management 407

Forrester eCommerce

JULY 11, 2019

With Artificial Intelligence (AI) moving from novelty towards mainstream, the objectives for deploying AI-based solutions are shifting from technology showcases to generating repeatable business results. But challenges remain: a prolonged time to value and a higher risk when adopting technologies new to your organization.

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Technology Customer 331

Forrester eCommerce

FEBRUARY 11, 2020

Curiosity Lab, founded in 2019, is driving Open Innovation efforts with everyone from large corporations to early stage startups investing in edge computing, 5G, IoT, autonomous vehicles (see the image below), robotics and more. Its City Manager and CTO are allowing top technology companies […].

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