Forrester eCommerce

OCTOBER 29, 2019

Learn what B2B sellers must do to innovate and drive value in 2020. Read our predictions for B2B commerce.

B2B 214

B2B Channel Customer 214

Forrester eCommerce

DECEMBER 14, 2020

In a year when bright spots were hard to come by, several valuable, hard-won lessons emerged for sales organizations that will serve them well in the years to come.

B2B 528

B2B Customer 528

Forrester eCommerce

MAY 20, 2020

Learn how we'll help firms master B2B customer experience at the CX North America live virtual experience on June 16-18, 2020.

B2B 340

B2B Customer Experience Customer Management 340

Forrester eCommerce

OCTOBER 29, 2019

Learn why experience will be the gift that keeps on giving for B2B marketing and sales.

B2B 335

B2B Marketing Gifts Customer 335

Forrester eCommerce

DECEMBER 30, 2019

In October 2019, our team published its Predictions 2020: B2B Marketing And Sales, and in late December we recorded Webinar: B2B Marketing And Sales Predictions 2020: A Conversation With The Analysts Who Made Them. What […].

B2B 382

B2B Webinar Marketing Customer 382

Ecommerce Platforms

APRIL 3, 2020

While it’s easy to assume that the age of online stores is focused strictly on the B2C marketplace, the truth is actually that B2B companies are gaining steam too. According to Statista, the B2B eCommerce market worldwide is worth $12.2 Identifying the Best B2B eCommerce Platforms. Ecommerce is bigger today than ever.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Forrester eCommerce

OCTOBER 29, 2020

In mapping the current and future state of the B2B marketing ecosystem in our just-published “The Forrester Tech Tide™: B2B Marketing Technologies, Q3 2020” report, we found that: Digitization drives investment.

B2B 203

B2B Customer Data Events Technology 203

Forrester eCommerce

APRIL 20, 2022

However, evidence from Forrester’s Q3 2020 US Future Of Work Survey shows that B2B sellers feel fatigued, less engaged, and more frustrated at work compared with other B2B professionals. What many may not realize is that high seller engagement and wellness directly correlate with higher productivity. This […].

Improvements 332

Improvements B2B Other 332

Retail TouchPoints

JANUARY 6, 2021

The PlumRiver Elastic B2B platform bridges gaps between sellers’ order processing systems and purchasers, allowing brands to sell directly to their buyers using print-free digital product catalogs and merchandising technology. These integrations will help customers manage orders, real-time inventory and product merchandising.

Sporting Goods 254

Sporting Goods Outdoor B2B Events 254

GetElastic

SEPTEMBER 1, 2021

What is B2B eCommerce? Why is B2B eCommerce important? According to the 2021 B2B Ecommerce Market Report, sales on B2B ecommerce sites grew by 10% in 2021 to $1.39 Recent shifts in B2B buying behavior has forced businesses to evolve and invest in long-term digital commerce strategies. trillion, up from $1.26

B2B 147

B2B eCommerce B2C Payment Services 147

GetElastic

SEPTEMBER 2, 2021

While I had some exposure to eCommerce in my past, specifically when I managed the Lenovo account as consultant, I constantly find myself internalizing how eCommerce impacts B2B account managers. Market Trends in B2B eCommerce. Source: J.D.

B2B 141

B2B Management eCommerce B2C 141

Forrester eCommerce

MAY 13, 2020

Forrester analysts share how B2B companies can help their clients and themselves navigate uncertainty.

B2B 361

B2B Customer Marketing 361

GetElastic

AUGUST 18, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy.

B2B 145

B2B eCommerce Payment Services Marketing 145

GetElastic

NOVEMBER 9, 2021

Based on evidence from 2021’s State of Digital Commerce Report, and 2020’s B2B Digital Commerce research, the survey examines digital commerce through the lens of multiple verticals and business models. According to survey results, manufacturing leads the charge in B2B focused digital commerce initiatives. The results are in.

B2C 146

B2C B2B Customer Retention Subscription 146

Groove

OCTOBER 6, 2020

B2B eCommerce businesses often run into problems when it comes to tracking inventory and processing orders. eCommerce Integration: Improving B2B Operations. Our client, Perform Group, is the parent company of Curtain Call , an online B2B store that sells dance class wear and costumes for recitals. The Problem. Conclusion.

B2B 221

B2B Operations BigCommerce eCommerce 221

Kissmetrics

SEPTEMBER 29, 2020

The company has achieved impressive results for their tech, B2B and B2C clients. 6 Sculpt — Best For B2B. The folks at Sculpt are experts in social media marketing for B2B clients. The company works with brands both large and small across a number of B2B industries, such as SaaS, Finance, Healthcare and Legal.

Social Media 331

Social Media Marketing B2B eCommerce 331

GetElastic

SEPTEMBER 15, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

Forrester eCommerce

JUNE 23, 2020

Although we’re only halfway through 2020, it feels like we’ve experienced enough disruption to last us a full year, if not an entire decade. During our recent Summit and CX North America virtual events and in many reports and blogs, Forrester analysts have provided guidance about how best to respond, today and in the coming […].

B2B 477

B2B Events Marketing Blog 477

Forrester eCommerce

OCTOBER 29, 2019

Efficiency gains and improving brand affinity via customer experience will dominate B2B marketers' thinking in 2020.

B2C 210

B2C Customer Marketing B2B 210

GetElastic

APRIL 8, 2021

B2B ecommerce has exploded to become a major force in the US Economy, and an exciting new selling channel in many traditional industries. Forrester Research reports that the B2B ecommerce market totaled $889 billion in 2017. By 2020, that number is projected to eclipse $1.2 the volume of B2C online purchases.

B2B 148

B2B eCommerce B2C Payment Services 148

Forrester eCommerce

JUNE 16, 2020

Even as B2B buyers increase their reliance on digital activities, tools, and routes, they crave deep, human connections. In LinkedIn’s The State of Sales 2020 report, buyers rated active listening skills higher than relationship building and even projected […].

B2B 409

B2B Customer Marketing 409

Groove

OCTOBER 6, 2020

B2B eCommerce businesses often run into problems when it comes to tracking inventory and processing orders. AS400 Integration: Improving BigCommerce B2B Operations. Our client, Perform Group, is the parent company of Curtain Call , an online B2B store that sells dance class wear and costumes for recitals. The Problem.

BigCommerce 210

BigCommerce B2B Operations Magazine 210

TradeGecko

AUGUST 8, 2020

With the constant advancements in B2B technologies and capabilities, we are predicting 2020 is going to be a big year for wholesale distribution. With wholesale quickly catching up to retail, we expect to see more B2B businesses embracing the new world of selling and managing inventory online, especially after COVID-19.

B2B 109

B2B Omnichannel Technology Management 109

GetElastic

JULY 19, 2019

Miller gave us the low-down on what personalization means for B2B organizations and the challenges it poses for B2B ecommerce practitioners. Check out our Q&A session: What are some of the trends you’re currently seeing in the B2B space? What does personalization mean for B2B?

B2B 140

B2B B2C eCommerce Channel 140

Forrester eCommerce

MARCH 31, 2020

Join us to explore the factors driving profound changes in the behavior of modern buyers and their overall expectations for their relationships with organizations.

B2B 294

B2B Marketing 294

MakeWebBetter

MARCH 17, 2020

Once you comprehend the power of data in online business, you realize whether your business is B2B or B2C, data is the most important asset to utilize in eCommerce. The post Most Powerful HubSpot CRM Features For Ecommerce You Need This 2020 appeared first on MakeWebBetter.

eCommerce 177

eCommerce B2C B2B Management 177

Retail TouchPoints

DECEMBER 15, 2023

While B2C autonomous deliveries, such as those using robotic vehicles meant to travel on sidewalks, have been tested by a few retailers , there may be more opportunity in the B2B or “middle mile” space. and Louisiana since late 2020. The retailer also teamed up with Ford Motor Co.

B2C 238

B2C Travel B2B Marketing 238

Kibo

DECEMBER 1, 2020

Kibo recently hosted a fireside chat that dove into the challenges B2B organizations are facing post-pandemic. The Great Shift in B2B Organizations to Digital Experiences. So, we asked our experts how this period manifested itself at their B2B company. ” B2B Digital Transformation Versus Migration.

B2B 62

B2B Omnichannel Operations Customer 62

FastSpring

AUGUST 7, 2020

This index examined the checkout processes of 266 B2B and B2C ecommerce sites across 12 industries operating from locations across Europe and the United States to provide a comprehensive overview of their checkout offerings. Where B2B differs from B2C for the user. Highlights from the Cross-Border Merchant Friction Index.

Merchant Services 141

Merchant Services B2C B2B Download 141

Forrester eCommerce

SEPTEMBER 21, 2020

B2B organizations are depending on marketing operations to lead them out of the crises of 2020. Here are five steps marketing operations leaders must take in 2021 to drive their organization’s success.

Operations 312

Operations Marketing B2B 312

GetElastic

DECEMBER 10, 2018

B2B ecommerce has exploded to become a major force in the US Economy, and an exciting new selling channel in many traditional industries. Forrester Research reports that the B2B ecommerce market totaled $889 billion in 2017. By 2020, that number is projected to eclipse $1.2 the volume of B2C online purchases.

B2B 156

B2B eCommerce B2C Payment Services 156

Salsify

MARCH 23, 2021

As we reflected on 2020, we realized the year challenged, accelerated, and defied a lot of expectations we had for business-to-business or B2B trends.

B2B 78

B2B eCommerce 78

Forrester eCommerce

SEPTEMBER 11, 2020

Data from the SiriusDecisions 2020 Customer-Facing Roles Survey indicates that the right content makes the difference in the ability of CSMs to meet customer expectations. Just as important: The right content reduces time wasted searching for material, which means B2B organizations are more likely to keep those CSMs around.

Customer 312

Customer B2B 312

Forrester eCommerce

APRIL 21, 2020

The Reemergence of B2B marketplaces offers new options for buyers and sellers. Ahead of our session at Summit 2020 on Marketplaces, we’ll be spotlighting different industries where marketplaces are starting up, getting funding, […].

B2B 285

B2B eCommerce Customer Marketing 285

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Fri, 04/17/2020 - 00:00. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. How mobile applications support B2B commerce.

B2B 135

B2B Mobile eCommerce Shipping Costs 135

Forrester eCommerce

SEPTEMBER 9, 2020

The events of 2020 have cemented the digitization of the B2B buying and selling process — and sales engagement (SE) vendors are well prepared to help businesses meet this moment.

B2B 285

B2B Events Other Marketing 285