Retail TouchPoints

JANUARY 11, 2021

Even with new vaccines potentially coming on the market in the months ahead, it’s likely the trends we’ve seen in 2020 will continue into 2021. Real-time data is the key for 2021. Businesses that can identify customers’ needs and preferences and meet them in the moment will pull ahead of the pack. Conclusion.

Small Business Retail 285

Small Business Retail Retail eCommerce Social Media 285

Liveintent

JANUARY 27, 2021

But, given the struggles 2020 brought to the world, we also know you can’t take anything for granted. We’re proud to share that, for the second year in a row, Business Insider has recognized LiveIntent as one of the hottest adtech companies of 2020. It’s tough to tout good news after this past year.

Social Media 107

Social Media Subscription Channel Customer Data 107

Korona

FEBRUARY 19, 2021

There’s no denying that 2020 was the most memorable (but also hopefully forgetful) year in more than a century. When trying to keep your business afloat during a pandemic, customer data safety may be the last thing on your mind. 7% loss of customers. Your customer data is safe no matter where you’re hosting the CRM.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

RetailWire

OCTOBER 13, 2020

The communications platform, Twilio, has announced an all-stock acquisition of Segment, a tech startup that gives marketers the ability to migrate customer data via APIs across various apps. billion and is expected to close in Q4 2020. The deal is being valued at 3.2

Customer Data 40

Customer Data Customer Management Customer Experience 40

ESW

SEPTEMBER 3, 2018

Accenture reports a compound annual growth rate of nearly 30 percent from 2014 to 2020 for cross-border eCommerce. Another report, from IPC , moves that statistic up a couple of years to 2020. The Importance of Customer Data and Privacy Protection for International eCommerce: Why Should We Care?

Customer Data 84

Customer Data eCommerce Customer Consumer 84

365 Retail

OCTOBER 20, 2021

As it heads into peak sales season, the retail sector is well positioned to maximise on this growth, with additional analysis from Mention Me anticipating 5% more sales on Black Friday this year than in 2020. Health and beauty continues to grow, up 11% compared to Q3 2020 and 45% from Q3 2019.

Beauty and Health 74

Beauty and Health Gifts Online Retail Fashion 74

Sailthru

NOVEMBER 26, 2019

On Tuesday, December 17, Jason will share his thoughts on how email marketers can win with personalization on a webinar panel alongside marketers from digital agency Tinuiti, customer data platform Heap and The Vitamin Shoppe. Using customer data efficiently, compliantly and in real time.

Marketing 97

Marketing Webinar Shopping Carts Customer Data 97

Korona

FEBRUARY 19, 2021

There’s no denying that 2020 was the most memorable (but also hopefully forgetful) year in more than a century. When trying to keep your business afloat during a pandemic, customer data safety may be the last thing on your mind. 7% loss of customers. Your customer data is safe no matter where you’re hosting the CRM.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Korona

FEBRUARY 19, 2021

There’s no denying that 2020 was the most memorable (but also hopefully forgetful) year in more than a century. When trying to keep your business afloat during a pandemic, customer data safety may be the last thing on your mind. 7% loss of customers. Your customer data is safe no matter where you’re hosting the CRM.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Retail TouchPoints

DECEMBER 2, 2020

The deal includes the Stein Mart nameplate as well as its private label brands, domain names, social media assets and customer data from Hilco Streambank, an IP advisory firm that had been marketing the assets. The company also acquired the RadioShack brand in November 2020, with plans to reinvigorate its global ecommerce business.

eCommerce 232

eCommerce Social Media Retail Accessories 232

Forrester eCommerce

OCTOBER 29, 2020

The percentage of European B2C marketers considering improving CX as their company’s top business priority has jumped from 26% in 2019 to 46% in 2020. CMOs are fully aware of the importance of customer data to personalise experiences. The employee data tsunami is […].

B2C 212

B2C Customer Customer Experience Customer Data 212

Retail TouchPoints

NOVEMBER 12, 2020

The assets available for sale include the Stein Mart brand as well as its private label brands, domain names, social media assets and customer data. million opt-in email addresses and three years of customer transaction history data. 18, 2020. The auction also includes 2.2 16, and the auction will be held on Nov.

Sporting Goods 310

Sporting Goods eCommerce Social Media Retail 310

Forrester eCommerce

OCTOBER 29, 2020

In mapping the current and future state of the B2B marketing ecosystem in our just-published “The Forrester Tech Tide™: B2B Marketing Technologies, Q3 2020” report, we found that: Digitization drives investment.

B2B 203

B2B Customer Data Events Technology 203

Retail TouchPoints

APRIL 15, 2021

Online home and garden retailer Rinkit has partnered with customer engagement firm Emarsys to better connect with its customers worldwide following explosive growth last year. In 2020, Rinkit’s online sales increased 284% and its email database expanded from 70,000 customers to 300,000. and Australia.

Customer 264

Customer Customer Experience Customer Data Recommendation 264

ESW

SEPTEMBER 3, 2018

Accenture reports a compound annual growth rate of nearly 30 percent from 2014 to 2020 for cross-border eCommerce. Another report, from IPC , moves that statistic up a couple of years to 2020. The Importance of Customer Data and Privacy Protection for International eCommerce: Why Should We Care?

Customer Data 60

Customer Data eCommerce Customer Consumer 60

Ecommerce Platforms

APRIL 30, 2020

It automatically syncs customer data so you can follow up at the right time with personalized shopping and product recommendations. Your customer data with Shopify syncs with Campaign Monitor so you can easily segment your list and build automations that send personalized emails. Happy emailing!

Shopify 206

Shopify Marketing Payment Services eCommerce 206

Korona

FEBRUARY 19, 2021

There’s no denying that 2020 was the most memorable (but also hopefully forgetful) year in more than a century. Among the chaos of setting up a home office and more work being done remotely, COVID-19 has given rise to an aggressive landscape of cybercrimes. When trying to keep your business afloat during a pandemic, [.].

Customer Data 52

Customer Data Customer Operations 52

Retail TouchPoints

MARCH 8, 2021

From April through December 2020, companies experienced the longest period ever of sustained high email volume, with email sending rates remaining at the level of the previous holiday season throughout most of 2020, according to Validity research. Increased efforts to protect — and better manage — customer data.

Customer Data 179

Customer Data Travel Banking Mobile 179

Retail TouchPoints

NOVEMBER 9, 2023

According to the IBM Cost of a Data Breach report , the global average cost of a data breach was $4.45 million, which is a 15% increase since 2020. With the increase of digital warfare, geopolitical cyberattacks are not only jeopardizing sensitive customer data but also eroding trust in online shopping globally.

Retail 305

Retail BigCommerce eCommerce Platforms eCommerce 305

Retail TouchPoints

APRIL 20, 2022

Further expansion will be guided by utilizing customer data and feedback to address specific local needs to inform future openings. “Customers can expect thoughtful partnerships and events with local charities, businesses and artists in every city. and San Francisco in April, May and June.

Operations 296

Operations Shipping Costs Omnichannel Customer Data 296

Retail TouchPoints

MAY 29, 2020

As consumer behavior changes due to rules that dictate “shelter in place” and social distancing, retailers can adapt and meet customers where they are right now: most likely, at home. Revenues have increased significantly year-over-year (YOY) and this trend has accelerated over the period from mid-March to mid-April 2020 (+44.6%

eCommerce 191

eCommerce Fashion Consumer Omnichannel 191

Optimizely

FEBRUARY 5, 2021

If you’re reading this blog on our site, it’s because you came here for information about collecting customer data. According to Statista , “In 2020, Super Bowl advertising revenue reached a total of 336 million U.S. Marketing during the Super Bowl. Now, let’s get to the heart of the matter. million U.S.

Marketing 370

Marketing Games Events Consumer 370

Retail TouchPoints

JUNE 22, 2020

With the California attorney general on track to enforce the California Consumer Privacy Act (CCPA) in July 2020, retailers will continue to face challenges in meeting CCPA compliance. According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data.

eCommerce 233

eCommerce Retail Technology Customer Data 233

Optimizely

JUNE 23, 2020

The trend is pointing toward increasingly restricted access to customers, which makes it more important to refocus on channels like your website, blog, email, SMS, and direct mail where you can own your audiences. Ecommerce is on the rise, and not just because most consumers spent the best part of 2020 isolated at home.

Channel 195

Channel eCommerce Social Media Magazine 195

Retail TouchPoints

JULY 28, 2022

In 2020, a Shopify report found that enabling consumers to interact with products virtually led to a 94% higher conversion rate. How Can Businesses Bring Virtual Try-Ons to Their Customers? Keep customer data safe. Biometric laws, if they apply, require physical and digital security measures to safeguard biometric data.

Retail 277

Retail Customer Data Information Consumer 277

Retail TouchPoints

JUNE 11, 2021

Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020. Curbside pickup increased by more than 500% from the end of 2019 to August 2020. billion in 2020, up 32.4%

Payment Services 248

Payment Services Payments Retail Sporting Goods 248

Retail TouchPoints

AUGUST 11, 2021

Among the many obstacles that retailers now face, data compliance and security continue to be a major challenge, especially given the high volumes of personally identifiable information (PII) and payment card information (PCI) that retailers process on a daily basis. Tips for Meeting PCI DSS Compliance.

Payment Services 264

Payment Services Retail Electronics Information 264

Ecommerce Platforms

NOVEMBER 27, 2019

Stripe can even help you out with transferring customer data to another company if you want. The post Stripe vs Square: Summarizing Your Options for 2020 appeared first on Ecommerce Platforms. That means that you're not stuck dealing with any pesky contracts for longer than you'd like.

Payment Services 104

Payment Services Merchant Services Payments POS 104

Retail TouchPoints

NOVEMBER 18, 2021

Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2 Recent data shows that people plan to buy more gifts and spend more money than they did in 2020. billion for the first time, according to Adobe Analytics.

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

Optimizely

DECEMBER 3, 2019

With the California Consumer Privacy Act (CCPA) going into effect on January 1, 2020 , most of our clients have new responsibilities as a business, and Zaius has responsibilities as your service provider to help you remain compliant in your storage and use of customer data. Identify where your customer data goes.

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Data 195

Retail TouchPoints

OCTOBER 14, 2021

The average volume of successful monthly fraud attacks increased exponentially in 2020 for mid- and large-sized U.S. Furthermore, it took more than four months for Equifax to even discover the breach and cut off cybercriminals’ access to customer data since the company was not vigilantly watching for cyberattacks.

Retail 182

Retail BigCommerce Information Customer Data 182

GetElastic

JUNE 8, 2023

The growth of social commerce may seem at odds with the need for commerce brands to capture more first-party customer data. It is possible to experiment with social commerce channels, without giving up control of your customer data. TikTok saw an explosive growth in views, which were up 407% from 2020 to 2022 for U.S.

Merchant Services 78

Merchant Services Social Media Customer Data Channel 78

Retail TouchPoints

JUNE 2, 2021

The pandemic put pressure on every retailer’s website, but GNC faced a unique obstacle: the company had rolled out a revamped ecommerce site in January 2020, just in time for social distancing and lockdowns to cause a massive shift toward online ordering.

Fulfillment 299

Fulfillment Customer Experience Improvements Operations 299

ESW

JULY 6, 2023

billion in sales in Q3 2020.” For nearly 3 in 4 first-time ecommerce shoppers, their first (and only, to that point) online buying experience was with Amazon and its seamless checkout, fast delivery and exceptional customer support. These partners enable brands to offer more products to more customers in more places.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

APRIL 20, 2022

billion worldwide in 2020, and thanks to a 27.25% compound annual growth rate, the budding industry (no pun intended) is expected to reach $54.41 Using Analytics and Customer Data to Localize and Personalize Cannabis Retailing. Customers trust us to curate the best, most exciting products in the market,” Del Fante said.

Retail 354

Retail Social Media Technology Events 354

Retail TouchPoints

JULY 29, 2020

We started the program with NewStore in earnest in January 2020 and started rolling the system out to stores in the beginning of June,” Larocque said. We think this tool is empowering and really exciting, not only for the Guides, but also for the customers.”. Greater Emphasis On DTC Provides Deeper Customer Insights.

Omnichannel 317

Omnichannel eCommerce POS Operations 317

Retail TouchPoints

JANUARY 18, 2022

Your loyalty program benefits should constantly evolve alongside customers’ needs and desires. Stagnant and stale benefits are uninspiring to customers — benefits need to adapt according to trends in customer data. News & World Report.

Customer Retention 290

Customer Retention Social Media Shipping Point of Sale 290