MakeWebBetter

JULY 30, 2020

The post 35 Points Ecommerce Checklist for Holiday Sales 2020: Get Ready For Post-Pandemic World 2020 appeared first on MakeWebBetter. Cities are under lockdown, social distancing is followed, many businesses are shut, outdoor gatherings are prohibited. And absolutely no industry has remained untouched from the economic shocks of […].

eCommerce 160

eCommerce Outdoor Shipping Costs Drop Ship 160

FastSpring

AUGUST 13, 2020

That’s why we created this helpful infographic that visually outlines all of the major software ecommerce trends shaping 2020, and included best practices, actionable tips, and opportunities that digital businesses can use to make this year their best year yet! It’s a lot! Shrinking employee headcounts. Dropping ad costs.

eCommerce 96

eCommerce Customer Retention Demo B2B 96

MakeWebBetter

MARCH 17, 2020

And HubSpot CRM is one of the best Customer Relationship Management software available that […]. The post Most Powerful HubSpot CRM Features For Ecommerce You Need This 2020 appeared first on MakeWebBetter.

eCommerce 177

eCommerce B2C B2B Management 177

Retail TouchPoints

MAY 7, 2021

as shoppers continued investing in home improvement projects during late 2020. At Home plans to retain this momentum with an emphasis new customer retention and growth. The retailer reported a net sales increase of 41.3% to $562 million and a comparable store sales increase of 30.8%

Customer Retention 199

Customer Retention Definition Operations Improvements 199

Groove

FEBRUARY 2, 2022

Similar to paid media advertising, paid search is a useful customer acquisition strategy. In fact, PPC was ranked as one of the top three best channels for high-volume leads in 2020, according to Formstack. What Is Customer Retention? Pro: Retention doesn’t cost as much as acquisition. Retargeting Ads.

Customer 150

Customer Customer Retention Merchant Services PPC 150

Retail TouchPoints

JUNE 29, 2021

Over the course of 2020, retailers increasingly turned to AI-driven technology to optimize their operations and better understand their customers. In 2021, retailers will utilize the data they’ve gathered over the past year to focus on customer retention and fostering brand loyalty.

Payment Services 271

Payment Services Retail Customer Retention Payments 271

MakeWebBetter

JANUARY 2, 2020

The post 12 Ways To Promote Local Business Online in 2020 appeared first on MakeWebBetter. Everyone had their own unique business and issues. However, a common issue among all of them was promoting their local business online. Most of them wanted to do it […].

Events 113

Events Customer Retention Marketing eCommerce 113

Optimizely

OCTOBER 22, 2020

Neither do they need to have a brick and mortar store so that their customers could redeem their box clippings in person. Ecommerce and the rise of digital payment services made it possible for all businesses, big and small alike, to increase their customer retention and nurture their returning customers with loyalty programs.

Payments 367

Payments Customer Loyalty Customer Retention Outdoor 367

lateshipment

MARCH 15, 2021

— TM (@Tattooed_Mummy) October 25, 2020. Now put your customer in the same situation. What makes late deliveries worse is that despite paying a steep price to provide customers a top-notch eCommerce delivery experience , you are held accountable for delivery issues committed by your shipping carrier.

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

Retail TouchPoints

JULY 1, 2021

It provides them with a tool to focus on current customers’ traffic vs. leveraging illegal mediums to attract new customers. Typically, customers do not mind these often non-altruistic but profitable methods of customer retention. Why does customer loyalty work?

Customer Loyalty 219

Customer Loyalty Customer X-cart Customer Retention 219

Retail TouchPoints

JANUARY 18, 2022

Well-timed special incentives, like social kickbacks and rebates, can inspire customers to re-engage with your program after the holidays and cement their role as brand evangelists. Offer personalized benefits that evolve with customer needs. Personalization is critical to a comprehensive loyalty strategy and customer retention.

Customer Retention 290

Customer Retention Social Media Shipping Point of Sale 290

Retail TouchPoints

FEBRUARY 2, 2021

With the onset of the COVID-19 pandemic in 2020, paired with renewed restrictions and stay-at-home orders approaching the holidays, that steady pace of online shopping growth has gone out the window. While that is a massive gap to close across markets, the wheels of change started churning in 2020 as U.S.

Mobile 223

Mobile Customer Retention Games Omnichannel 223

Retail TouchPoints

MARCH 10, 2023

At the very least, you’ll put revenue and customer retention at risk. In addition to cultivating innovation capabilities within Sago, Isaac supports business unit leaders by driving corporate initiatives that align with both the needs of our customers and our global operations teams.

Marketing 246

Marketing Customer Retention Consumer Information 246

Retail TouchPoints

MAY 11, 2021

With that in mind, here are five essential KPIs you can use to measure how good your returns experience is, so that you can make sure you are improving customer retention and lifetime value. Does going through the returns process make customers less or more likely to shop with you again?

Customer Experience 216

Customer Experience Customer Customer Retention Books 216

Omniconvert

SEPTEMBER 28, 2020

The post Reveal: Updates & New Features – September 2020 appeared first on ECOMMERCE GROWTH Blog. We are approaching the toughest and most challenging quarter in eCommerce since… well, ever. The pandemics have been double bladed.

Blog 60

Blog eCommerce Customer Retention Customer Experience 60

Omniconvert

SEPTEMBER 28, 2020

The post Reveal: New Updates & Features – September 2020 appeared first on ECOMMERCE GROWTH Blog. We are approaching the toughest and most challenging quarter in eCommerce since… well, ever. The pandemics have been double bladed.

Blog 60

Blog eCommerce Customer Retention Customer Experience 60

FastSpring

JANUARY 29, 2020

Want to learn more about the five ecommerce payment trends shaping 2020? To start off the new decade, the California Consumer Privacy Act (CCPA) went into effect on January 1, 2020. According to research by Gartner , all new entrants and 80% of historical vendors will offer subscription-based business models in 2020.

Payment Services 81

Payment Services Merchant Services Payments eCommerce 81

Omniconvert

FEBRUARY 25, 2020

The post Digital Marketing Tools That Will Help You to Take the Lead in 2020 appeared first on ECOMMERCE GROWTH Blog. As markets become globalized and the internet becomes accessible through a larger variety of devices, marketers have become obligated to.

Marketing 78

Marketing Blog eCommerce Customer Retention 78

Retail TouchPoints

JULY 15, 2022

In fact, as the pandemic set in, 770,000 new businesses were created in the UK in 2020, a 30% growth compared to 2019. . By no means an exhaustive list, here are three areas that microbrands are ramping up to win and retain customers, which many larger brands can leverage to bring back the ‘human touch’ within their own organizations.

Small Business Retail 277

Small Business Retail Social Media Retail Leisure 277

Retail TouchPoints

DECEMBER 20, 2021

In 2020, Nu Skin posted record growth in the Americas and EMEA, largely due to the impact of social commerce via its active brand affiliates, according to Jeff Smith, VP of Global Strategy and Corporate Development for Nu Skin. RTP: What capabilities do you think will be most valuable to the Nu Skin business moving forward?

Social Media 264

Social Media Customer Retention Technology B2C 264

GetElastic

NOVEMBER 9, 2021

Based on evidence from 2021’s State of Digital Commerce Report, and 2020’s B2B Digital Commerce research, the survey examines digital commerce through the lens of multiple verticals and business models. Industry analyst Gartner released an eye-opening look at the digital commerce landscape, largely influenced from pandemic aftershock.

B2C 146

B2C B2B Customer Retention Subscription 146

GetElastic

DECEMBER 1, 2021

In 2020 alone we saw a 48% increase in subscription enrollment , with $3 Billion in orders in the physical goods eCommerce subscription space, with no signs of it slowing down even after the end of the pandemic. Why’s that you may ask?

Subscription 148

Subscription Payment Services Payments eCommerce 148

AcquireConvert

AUGUST 12, 2020

Wishlist Pro app promises you to increase revenue, average purchase size, and customer retention. The post Best Shopify Wishlist Apps Compared [2020] appeared first on Acquire Convert. Free Trial: 30-day free trial. Average Shopify Rating (out of 5 stars): 4.6 (288 288 reviews).

Shopify 68

Shopify Social Media Mobile Customer Retention 68

Retalon

SEPTEMBER 24, 2020

At first look, it may seem like the Covid-19 pandemic (and the limitations it has placed on brick and mortar operations) has been responsible for fashion’s digital transformation in 2020 (e.g. McKinsey illustrates the effects of digitization as having a great omni-channel experience for both retailer and customer.

Fashion 41

Fashion eCommerce Supplies Customer Retention 41

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

lateshipment

APRIL 2, 2021

Well, that’s because 2020 (the year of the pandemic) has drastically accelerated these changes, ergo leaving a lasting impact on businesses in the longer run. Amidst the wave of digital transformation and innovation in retail, eCommerce sales grew an astounding 30% in 2020, a number expected to grow in 2021 and in the years to come.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

365 Retail

AUGUST 2, 2021

As eCommerce demand grew exponentially in 2020—with online sales in the UK growing by 46% ; the largest increase in more than a decade — so too did consumer demand for slick, seamless and personalised online shopping journeys.

Customer Retention 111

Customer Retention Arts Operations eCommerce 111

Smile.io

MARCH 14, 2023

Cristina founded Unwind Studio in early 2020 after feeling burnt out from a career in data engineering. 🧵 “The loyalty program is crucial for our customer retention strategy. Most of our loyal customers take advantage of the rewards every time they purchase with us.

Hobbies 61

Hobbies Beauty and Health Social Media Arts 61

lateshipment

FEBRUARY 26, 2020

Customer loyalty is highly valuable for businesses as studies show increasing customer retention rates by just 5% can increase your profits by more than 25%. Also, repeat customers are nine times more likely to buy from you than leads that have not yet converted. It’s that simple!

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

GetElastic

SEPTEMBER 7, 2021

In 2020 subscription ecommerce sales took off with 41% growth, according to eMarketer. Improve Customer Retention: Since many subscriptions are for multiple months, or even years, offering a subscription program will inherently drive customer retention. All thanks to eCommerce subscriptions.

Subscription 148

Subscription eCommerce Shipping Costs B2B 148

Omnisend

APRIL 15, 2021

By January 2020, there were 850,000 active podcasts, up from 750,000 in 2019 according to Podcast Insights. Ecommerce podcasts have also witnessed a sharp increase with businesses spending over $710 million in podcast advertising in 2019 and $780 million in 2020. Podcasts have been booming over the last few years. 2X Ecommerce podcast.

eCommerce 78

eCommerce Shopify B2B Customer Retention 78

Omnisend

DECEMBER 15, 2020

Proper implementation of an omnichannel customer support strategy has a significant impact on a company’s revenue and can bring with it other benefits and advantages, including: Faster resolution of customer cases. Reducing agents’ time handling customer requests. Higher customer satisfaction rates.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Smile.io

APRIL 5, 2022

Now, over 100,000 business owners and entrepreneurs trust us with their loyalty programs as a key part of their customer retention strategy. When we started Smile.io it was rare to see a loyalty program on an ecommerce store. So what’s changed? And what will loyalty look like in the years to come? Let’s dive in!

Shipping Costs 73

Shipping Costs Customer Loyalty Drop Ship Customer Retention 73

lateshipment

MARCH 9, 2020

All these capabilities are present within LateShipment.com , a bleeding-edge AI-driven algorithmic tool geared to help you boost customer retention and lifetime value and provide memorable delivery experiences. The post Customer Engagement in the Last Mile: Why is it Important? appeared first on Lateshipment.com Blog.

Customer 246

Customer Shipping Merchant Services Customer Experience 246

365 Retail

JANUARY 31, 2022

Whilst adding a raft of new logos in H2 2021 to the roster of brands and retailers already working with MoEngage, including Nestlé, Travelodge and Deutsche Telekom, it was also able to maintain customer retention globally of 97%. With the accelerated and sustained demand for ecommerce, with global digital retail sales surging 25.7%

Customer Retention 52

Customer Retention Mobile Technology Games 52

Sailthru

FEBRUARY 8, 2019

Driven by a study of more than 13,000 consumers, our Retail Personalization Index showed us how brands with more sophisticated, personalized customer experiences have higher customer satisfaction scores, net promoter scores and customer retention. eBay: Sophisticated chatbots.

Retail 92

Retail Magazine Customer Retention Recommendation 92

MakeWebBetter

MAY 4, 2020

E-commerce business acquired 16.1% ($25 trillion) of the total retail sale in just two decades(2000-2020) replacing the conventional buying/selling method that started since time immemorial. With rising technology and automation, eCommerce is skyrocketing.

eCommerce 102

eCommerce Technology Shopping Carts Retail 102