Forrester eCommerce

JANUARY 27, 2021

?????????Forrester 2020??????????????Forrester Forrester Analytics Consumer Technographics® Asia Pacific Financial Services Survey 2, 2020???????????????????????????????????2020????????????????????????????????????“????”???????. 2020????????????????????????????????????“????”???????.

Financial Services 235

Financial Services Consumer Management Customer 235

Forrester eCommerce

NOVEMBER 18, 2020

Yet most of the world’s largest financial services businesses cannot clearly answer the questions: “How much is CX improvement worth in annual profit?” Our research shows that customer experience (CX) leaders grow revenue faster than CX laggards, cut costs, reduce risk, and can charge more for their products.

Customer Experience 217

Customer Experience Financial Services Banking Customer 217

Forrester eCommerce

MARCH 19, 2020

In early March we held our 5th Annual Financial Services Summit 2020 in both Sydney and Melbourne, where I presented on how customer-obsessed CIOs are driving business success by: Accepting that the firm’s ultimate customer is also IT’s customer; Engaging across a wide, business-focused field while taking responsibility for revenue generating initiatives; (..)

Financial Services 294

Financial Services Banking Presentation Customer 294

Forrester eCommerce

JUNE 9, 2020

Huawei started the 17th Huawei Analyst Summit on May 18th, 2020 in Shenzhen, China. The rotating Chairman, Guo Ping, spoke on the theme of “Huawei: A Year and Beyond” to both look back on a very challenging year for the company and look ahead with a focus on accelerating growth. Entity List” is […].

Payment Services 276

Payment Services Financial Services Customer 276

Forrester eCommerce

SEPTEMBER 9, 2021

To help financial services firms understand where French consumers stand on the financial well-being spectrum, Forrester surveyed 2,592 French online adults in 2020.

Financial Services 195

Financial Services Consumer Customer Experience Customer 195

Forrester eCommerce

JULY 5, 2020

That session was part of Forrester’s APAC Financial Services Webcast Week 2020, and you can find the […]. I recently had the pleasure to talk with Siew Choo So, Group Head Consumer Banking Technology and Big Data/AI at DBS, on how the bank has set up their enterprise data platform to enable a data driven organization.

Banking 285

Banking Financial Services Technology Consumer 285

Forrester eCommerce

OCTOBER 15, 2020

In 2020, for the first time in more than five years we saw two financial services companies achieve an “Excellent” score in our Customer Experience Index (which measures how successfully a company delivers customer experiences that create and sustain loyalty).

Customer Experience 264

Customer Experience Financial Services Customer Banking 264

Forrester eCommerce

APRIL 20, 2020

In “The Forrester Wave™: Digital Wealth Management Platforms, Q1 2020” report, we identified the 13 most significant digital DWMP providers, which we evaluated across 26 criteria. We define a DWMP as: An […].

Management 328

Management Financial Services Customer Experience Customer 328

Forrester eCommerce

SEPTEMBER 19, 2023

TuringBots Forrester has branded AI and generative AI for software development as TuringBots since its inception in 2020. The good news is that generative AI (genAI) has advanced the maturity of TuringBots by at least five to 10 years. So how has genAI changed the state of TuringBots today in the market? TuringBots impact all […]

Marketing 423

Marketing Financial Services Information Technology 423

Retail TouchPoints

SEPTEMBER 17, 2022

in 2020; A total of 13.7% in 2020; and Lenders’ profit margins fell to just over 1% of the amount of the loan in 2021, down from nearly 1.3% All financial services, particularly all credit product innovation, tends to go from being lightly regulated to being more regulated as consumers interact with it.”.

Payments 236

Payments Consumer Payment Services PayPal 236

Retail TouchPoints

OCTOBER 25, 2021

Most recently, Vegas was SVP, Ecommerce Merchandising at H-E-B, where she was responsible for the grocer’s ecommerce business as well as its in-store financial services and payments division and retail media initiative. Prior to H-E-B, Vegas held various leadership positions at Brandless , Target and Delhaize Group.

Payment Services 147

Payment Services Financial Services eCommerce Operations 147

Retail TouchPoints

JANUARY 9, 2023

The power shift comes after a series of setbacks for the financial services firm, part of the Chinese government’s crackdown on the tech industry — of which Ma has been a central focus. In November 2020, Chinese regulators pulled the plug on Ant Group’s planned IPO and ordered the company to restructure its business.

Payment Services 182

Payment Services Financial Services Banking Technology 182

Retail TouchPoints

MARCH 9, 2021

Financial terms of the deal were not disclosed, and PayPal expects to complete the purchase in the first half of 2021. Curv will join the newly formed group, bringing its strong team of technologists to add technical expertise in these areas.

PayPal 150

PayPal Cryptocurrencies Digital Currency Financial Services 150

Forrester eCommerce

MARCH 17, 2021

Satya Nadella in April 2020 told thousands of developers at the online Microsoft Build conference “we’ve seen companies do in 2 months what they normally would do in years…”. Future Fit Organizations are Adaptive Covid-19 has accelerated the need for enterprises to adapt to rapidly changing market conditions.

Marketing 497

Marketing Financial Services Management Operations 497

Forrester eCommerce

APRIL 1, 2021

FinovateEurope 2020, which took place in Berlin in mid-February 2020, was one of my last big trips that year. It was also the first time I bought and liberally used hand sanitizer. Still, as events go, it was pretty “normal.” ” So I approached the digital edition of FinovateEurope 2021 with some curiosity.

Events 318

Events Financial Services Banking Customer 318

Retail TouchPoints

NOVEMBER 10, 2021

In August 2020, Bestseller signed agreements with 2,000 organic cotton farmers in India to source 1,500 tons of organic cotton grown without chemical pesticides and fertilizers. That’s enough cotton to produce 3 million T-shirts.

Retail 291

Retail Financial Services Fashion Clothing 291

Forrester eCommerce

MAY 18, 2020

Even before the COVID-19 outbreak, our research showed that Canadian consumers were facing multiple financial challenges and were worried about their financial situation.

Consumer 451

Consumer Financial Services Customer Loyalty Banking 451

Retail TouchPoints

MAY 20, 2022

According to a recent report from the Identity Theft Resource Center there was a 68% increase in data breaches in 2021 compared to 2020, awarding last year with the highest number of data breaches ever reported. A Rise in Retailer ATO Attacks. To put this figure into perspective, during Cyber 5 2021 , PerimeterX prevented more than $1.5

Retail 276

Retail Financial Services eCommerce Information 276

Forrester eCommerce

JUNE 30, 2021

The Pandemic Signaled A Shift To Hybrid Sales And Service Models 2020 was a year of reckoning as face-to-face interactions disappeared and demand for digital engagement skyrocketed. This compelled wealth management firms to accelerate their digital transformations and upgrade their sales, service, and advisory capabilities.

Management 331

Management Financial Services Customer Experience Customer 331

Forrester eCommerce

APRIL 15, 2020

Quite a lot has happened since 2020 started. As Australian banking leaders roll out initiatives to help consumers and small business owners cope with the fallout from the coronavirus, they also face an impending deadline: to make consumer data available by July this year.

Banking 413

Banking Consumer Financial Services Customer Experience 413

Ecommerce Platforms

OCTOBER 15, 2020

Afterpay Review: Our Final Thoughts on Afterpay's Financial Services. The post Afterpay Review (Oct 2020): Lifesaver or Scam? If your first payment covered the cost of $20 still owed to the retailer, you would be refunded $5, and your future payments are canceled. Make sense? If so, let us know in the comments box below.

Merchant Services 118

Merchant Services Payment Services Payments Shipping Costs 118

Forrester eCommerce

JULY 15, 2020

It’s mid-July 2020, and the world is a very different place than it was six and a half months ago! Just think of the ways we now interact with each other, carry out our daily activities, and buy and pay for products and services. How we bank has also changed dramatically. With social distancing rules and […].

Banking 294

Banking Mobile Other Financial Services 294

Forrester eCommerce

MAY 19, 2020

Even before the COVID-19 outbreak, our research showed that UK consumers were facing multiple financial challenges and were worried about their financial situation.

Consumer 301

Consumer Financial Services Banking Customer Experience 301

Forrester eCommerce

JULY 29, 2020

As an affiliate of Alibaba and the owner of Alipay, the firm rebranded from Ant Financial to Ant Group in early 2020, aiming to further evolve its business model and accelerate its global expansion. Ant Group recently made the news with its plans to go public simultaneously in Hong Kong and Shanghai. On July 24, […].

Financial Services 285

Financial Services Technology Customer 285

Retail TouchPoints

MAY 6, 2021

Essentially warehouses for delivery or pickup of goods that sit closer to the customers, micro-fulfillment centers are expected to have a cumulative opportunity worth $10 billion by 2026, with more than 2,000 new centers, according to financial services company Jeffries.

Fulfillment 342

Fulfillment Department Stores Supplies Financial Services 342

Forrester eCommerce

OCTOBER 8, 2020

The 2020 Australia Banking and Superannuation Customer Experience Index results are live now! COVID-19 stress-tested the robustness of Australian banks and supers’ governance structures and crisis management plans as the industry experienced rapid regulatory changes.

Banking 251

Banking Customer Experience Management Customer 251

Retail TouchPoints

FEBRUARY 16, 2023

CoStar Group, a commercial real estate firm, estimates there were a record-breaking 12,200 brick-and-mortar store closures in 2020 as a result of the pandemic. Banks are now able to offer next-level service through KYC (Know Your Customer) and enhance the banking experience for each customer at every touch point.

Payment Services 245

Payment Services Banking Customer Experience Technology 245

Forrester eCommerce

MARCH 25, 2021

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Financial Services 264

Financial Services Management 264

Forrester eCommerce

APRIL 29, 2020

Insurtechs have brought innovation across the insurance value chain. Incumbents can’t stand still, especially as these nimble, digitally conscious startups disrupt insurance or bring capabilities that drive business efficiency.

Information 217

Information Financial Services Customer Experience Omnichannel 217

Forrester eCommerce

OCTOBER 21, 2020

The events of 2020 exposed both weaknesses and opportunities for wealth management firms. In 2021, forward-thinking firms will not only meet these challenges, but move beyond them.

Management 217

Management Events Financial Services Customer 217

Forrester eCommerce

MAY 18, 2020

Even before the COVID-19 outbreak, our research showed that US consumers were facing multiple financial challenges and were worried about their financial situation.

Consumer 232

Consumer Financial Services Banking Customer Experience 232

ROI Revolution

JANUARY 29, 2021

billion in 2020, US digital ad spend for CPG is expected to increase 16.4% This means that CPG now is the third largest category of overall digital ad spend, only falling behind retail and financial services. billion in 2020 , with mobile now accounting for 73.2% billion by June 2020. by August 2020.

Food and Beverages 78

Food and Beverages Financial Services Mobile Consumer 78

365 Retail

JUNE 2, 2021

Tom Peace joined the business as Chief Revenue Officer in 2020. The Loyalty People has today (2 nd June) announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. .

Food and Beverages 52

Food and Beverages Financial Services Travel Technology 52

365 Retail

APRIL 20, 2021

The legislation forms part of the Financial Services Bill and once successfully passed through the House of Commons means that, over time, potentially thousands of shops could begin to offer the service.

Payment Services 75

Payment Services Multi-channel Financial Services Retail 75

Forrester eCommerce

MARCH 21, 2018

PwC forecast that the mass affluent segment alone would put up to $10 trillion under management by 2020. They’re asking consumers to entrust their nest eggs with them. And there are lots of eggs. Our analysis of […].

Management 250

Management Consumer Financial Services B2C 250

Ecommerce Platforms

SEPTEMBER 30, 2022

This is where using the right mobile banking solution or financial platform becomes vital.So, today, we're looking at Juni , a FinTech solution that prides itself on providing financial services specifically for ecommerce merchants. Juni offers plenty of handy features that online merchants might need from a financial platform.

Merchant Services 197

Merchant Services Payment Services Shipping Costs Banking 197

Ecommerce Platforms

JUNE 13, 2023

However, as Revolut isn’t officially a bank , monies stored in your Revolut Pro account aren’t protected by the FSCS (Financial Services Compensation Scheme). This isn’t so much a downside of Revolut but more of a drawback of all digital banks/financial services; there aren’t any physical branches.

Merchant Services 104

Merchant Services Payment Services Banking Financial Services 104