Forrester eCommerce

FEBRUARY 19, 2021

Since April 2020, we have estimated how the retail economies of 30 major US metropolitan areas are recovering from COVID-19. By aggregating 11 metrics (across retail sales, local economic indicators, and virus spread), our model predicts that these metropolitan areas will face differing levels of COVID-19 disruption.

Improvements 418

Improvements Retail Customer 418

Forrester eCommerce

NOVEMBER 19, 2020

Bad puns in the title of this blog post aside (queue the rolling of the eyes, sigh, and slight smirk), we are pleased to announce that “The Forrester Wave™: Privileged Identity Management (PIM), Q4 2020” is now live.

Management 350

Management Blog Improvements 350

Retail TouchPoints

MARCH 24, 2021

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns.

Improvements 218

Improvements Omnichannel Fulfillment eCommerce 218

Retail TouchPoints

JUNE 24, 2021

Overall ecommerce spending fell 1% compared to Prime Day 2020, according to data from Salesforce. This figure is more than 2X the amount spent during the leadup to Prime Day 2020. In 2020, the ecommerce giant disclosed that third-party sellers accounted for $3.5 CPC in 2020, according to data from CommerceIQ.

Events 151

Events Improvements Small Business Retail Travel 151

Kissmetrics

DECEMBER 9, 2020

According to Gartner , 30% of companies will use machine learning in one part of their sales process by 2020. Unguided systems will create an algorithm and then look for ways to improve it going forward. Using Machine Learning to Improve Your Marketing. Improve Marketing Automation. In many ways, it’s already started.

Improvements 313

Improvements Marketing Toys Consumer 313

Retail TouchPoints

MARCH 3, 2021

Target will build off its 2020 momentum by investing $4 billion annually in new store openings, remodels for existing stores and supply chain upgrades over the next several years, the retailer announced during an earnings call. billion invested in operations during 2020. The figure represents a substantial increase from the $2.65

Supplies 194

Supplies Improvements Fulfillment Operations 194

Groove

JANUARY 14, 2022

So, you are interested in learning how to improve your website's SEO ranking on Google. To provide some background, Google announced a Core Algorithm update in 2020 that was set to take place in May 2021. Improve User Experience, Increase SEO Ranking. Luckily, you’ve landed on the right page! Fix Site Errors.

SEO 150

SEO Improvements Reference BigCommerce 150

lateshipment

DECEMBER 11, 2020

Holiday season 2020 will differ from all previous holiday seasons. If you craft an effective social commerce campaign, you will achieve the following goals: Reach a wide audience Improve brand awareness Increase sales Build customer loyalty. You can use it to improve your brand discoverability and direct new visitors to your website.

Social Media 246

Social Media eCommerce Gifts Article 246

UpSellIt

JANUARY 15, 2020

In this blog post, we look to the future by examining five major ecommerce trends that are predicted to drive our industry forward in 2020 and beyond. Chatbots have improved significantly in the past decade. The post Leveraging 2020 Ecommerce Trends to Improve Strategies appeared first on UpSellit.

Shipping Costs 80

Shipping Costs Improvements eCommerce Payment Services 80

Retail TouchPoints

APRIL 19, 2024

Messi also has become a member of Lowe’s Home Team , joining NFL and NBA athletes who have helped the home improvement retailer enhance communities around the country since 2020. Fútbol, much like home improvement, is all about teamwork and the assistance between people,” said Messi in a statement. “I

Workshop 234

Workshop Supplies Improvements Events 234

Retail TouchPoints

JANUARY 27, 2021

During the recent holiday season, most countries have experienced a second wave of the pandemic, and it was crunch time for retailers that aimed to win back profits lost and capitalize on the largest trends that defined 2020: Challenge 1: Slow Economic Growth. The use of conversational commerce on messaging platforms has accelerated in 2020.

Retail 279

Retail Social Media Channel Multichannel 279

lateshipment

SEPTEMBER 4, 2020

Given this reality of modern eCommerce, let’s go over a few ways to improve your website experience in order to satisfy potential customers. Whatever the specifics though, your on-site experience can improve with specific regard to 2020 if it’s able to acknowledge people’s present struggles and concerns.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

Forrester eCommerce

AUGUST 24, 2020

The COVID-19 global pandemic was top-of-mind for security leaders (and everyone else) during the second quarter of 2020.

Improvements 315

Improvements Recommendation Management 315

Forrester eCommerce

OCTOBER 29, 2019

Efficiency gains and improving brand affinity via customer experience will dominate B2B marketers' thinking in 2020.

B2C 210

B2C Customer Marketing B2B 210

MakeWebBetter

NOVEMBER 5, 2020

The recent COVID-19 outbreak had a huge impact on customers in 2020. The post Simple Tips For Ecommerce Product Pages To Improve Sales appeared first on MakeWebBetter. It completely changed buying behavior. There was a 12% growth in time spent with digital, more than any other media. All this […].

Improvements 147

Improvements eCommerce Other Customer 147

Forrester eCommerce

MARCH 10, 2021

2020 was no doubt a crazy year. But despite all the disruption, APAC organizations actually delivered better customer experiences in 2020 than in 2019. In Australia, one bank and two superannuation firms saw statistically significant improvements in their CX Index scores.

Banking 446

Banking Customer Experience Improvements Consumer 446

Forrester eCommerce

NOVEMBER 5, 2020

Amid the chaos, insurtechs, with their digital-first business models, have benefited as their funding has continued to improve. Although our “new normal” will be temporary, the digital transformation it brought about will prove lasting. In Q3, […].

Improvements 438

Improvements Consumer Customer Marketing 438

Forrester eCommerce

AUGUST 5, 2020

In the previous Wave, differentiators in the market included matured escalation processes enabled by automation, remediation, and chat capabilities, as well as the introduction of mobile apps to improve the user experience. In the current Wave, […].

Mobile 353

Mobile Management Improvements Marketing 353

Retail TouchPoints

MAY 14, 2021

ROI for online advertising benefited from the shift to ecommerce in 2020, as well as the increasingly granular targeting capabilities offered by the biggest players in the space, according to the Sidecar 2021 Benchmark Report. Advertising effectiveness on the platform had a banner year, with CPC falling 18% to $0.57

Social Media 226

Social Media Improvements Marketing Definition 226

Kissmetrics

SEPTEMBER 22, 2020

That’s all because of our ability to constantly optimize and improve our methods according to the current trends in the marketplace. After looking at this detailed list of the best CRO companies of 2020, you’re probably wondering how to choose the best one of them all. 3 Characteristics That Make a Great CRO Company.

eCommerce 316

eCommerce Social Media SEO PPC 316

ROI Revolution

JANUARY 13, 2020

Staying ahead of emerging technology and 2020 marketing trends within digital marketing will be mandatory for successful brands. 2020 Is the Year of Clear Vision. Nearly 50% of all retail ecommerce sales will occur through mobile in 2020. Want to learn more about 2020 marketing trends? Double Down on Website Optimization.

Marketing 174

Marketing Social Media Mobile Consumer 174

Retail TouchPoints

APRIL 2, 2024

The Amazon Counterfeit Crimes Unit (CCU), established in June 2020 , stopped more than 700,000 attempts by bad actors to create fake selling accounts in 2023. That’s down from 6 million would-be fake account attempts that were thwarted in 2020, the year that the CCU launched — an 88% decrease in less than four years.

Document 220

Document Supplies Apparel Improvements 220

Retail TouchPoints

DECEMBER 7, 2020

Black Friday Weekend vs. Spring 2020. The worst of the pandemic — the very bottom of the retail traffic journey — occurred the week of April 12, 2020, when year-over-year traffic was down 83%. We saw steady improvement over the weekend as Saturday (Nov. But first, a little recent history. 26) and Black Friday (Nov.

Shipping 187

Shipping Events Travel Gifts 187

Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

Retail 167

Retail Management Technology Operations 167

Retail TouchPoints

JUNE 28, 2023

The effort will build on Casey’s previous multi-year plan, which included building 350 stores between 2020 and 2023. The strategic plan also calls for the development of new operational improvements that will drive efficiency and decrease costs through data-driven decision-making.

Food and Beverages 247

Food and Beverages Operations Improvements Technology 247

Retail TouchPoints

NOVEMBER 23, 2020

and Home Depot in home improvement, leveraged them into impressive gains that will likely continue in future quarters; and Retailers with weak ecommerce operations, including The TJX Companies. Omnichannel Builds on Consumer Interest in Home Improvement Category. This was an improvement from the 34.7%

Omnichannel 196

Omnichannel Department Stores eCommerce Fulfillment 196

Retail TouchPoints

OCTOBER 31, 2023

Competitors The Home Depot and Lowe’s are both zeroing in on the same high-value target as the pandemic-driven home improvement boom slows — professional contractors, builders and tradespeople. Stores and International Operations since 2020, has been promoted to Senior Executive VP, effective Nov.

Improvements 258

Improvements Operations Events Customer 258

ecomdash

MAY 6, 2020

Hopefully, the saying is true and we’ll see an improvement come this May. The post Ecommerce Lately April 2020 appeared first on Ecomdash. With COVID-19 determining the economy, it feels like a torrential downpour.

eCommerce 96

eCommerce Improvements 96

Kissmetrics

OCTOBER 2, 2020

If you have the right reputation management company, you’ll have the help you need to improve your company’s online reputation. Creating, claiming, and optimizing your review profiles; responding to customer feedback, these are all proactive methods you can use to improve your reputation.

Management 298

Management Small Business Retail Social Media SEO 298

lateshipment

OCTOBER 30, 2020

shoppixelchick) October 25, 2020. New Year’s Eve - Thursday, 31st December 2020. This shows that you care about them and will make a great impact. The fresh year is your chance to bring out new products or improve your operations. Cyber Monday - Monday, 30th November. domestic, U.S. import, and U.S. Thanksgiving.

Shipping 243

Shipping Small Business Retail Marketing Retail 243

lateshipment

SEPTEMBER 4, 2020

Given this reality of modern eCommerce, let’s go over a few ways to improve your website experience in order to satisfy potential customers. Whatever the specifics though, your on-site experience can improve with specific regard to 2020 if it’s able to acknowledge people’s present struggles and concerns.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

FastSpring

JUNE 25, 2020

Check out the latest features and improvements for the FastSpring app! Improvements include: More intuitive layout. The post FastSpring Release Notes: June 25, 2020 appeared first on FastSpring. Invoice Refresh – We updated the look and feel of our invoices to provide a simple and modern buyer experience.

Subscription 115

Subscription Download Events Improvements 115

ROI Revolution

NOVEMBER 4, 2020

Published September 14, 2020. Updated November 4, 2020. From the completely unexpected impacts of the coronavirus on ecommerce to the twists and turns of Amazon Prime Day 2020 , this year has introduced a mix of obstacles and opportunities for all brands and retailers. Black Friday + Cyber Monday 2020 predictions.

eCommerce 78

eCommerce Gifts Shipping Costs Small Business Retail 78

Retail TouchPoints

JULY 11, 2022

A small group of Chicago-area Instacart employees unionized in February 2020, but they were laid off along with 2,000 grocery workers in January 2021, according to the United Food and Commercial Workers Union, which had represented the union.

Improvements 217

Improvements Fulfillment Other Customer 217

FastSpring

DECEMBER 17, 2020

Check out our most recent product updates, improvements, and resources below. New or Improved. Once this change takes effect, we will monitor the impact on conversion rates very closely and be ready to make necessary changes to sustain or even improve performance for you and your buyers. VAT in Colombia – September 2020.

Merchant Services 78

Merchant Services Payment Services Subscription Article 78

lateshipment

JANUARY 23, 2020

account holders, which took effect from January 1, 2020. FedEx has announced its General Rate Increase (GRI), which is effective from January 6, 2020, with an average increase of 4.9% If you’re shipping with FedEx or UPS, we’ve extensively covered the increased rates of FedEx and UPS for 2020 along with ways to reduce shipping costs.

Shipping Costs 251

Shipping Costs Shipping Operations Games 251

ROI Revolution

DECEMBER 2, 2020

Published September 14, 2020. Updated December 2, 2020. From the completely unexpected impacts of the coronavirus on ecommerce to the twists and turns of Amazon Prime Day 2020 , this year has introduced a mix of obstacles and opportunities for all brands and retailers. Cyber Week 2020 stats. December 2 update.

eCommerce 78

eCommerce Toys Gifts Payments 78