Forrester eCommerce

MARCH 17, 2020

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series. To understand the B2C marketing predictions for the year, we spoke with Forrester experts Tina Moffett and Jim Nail.

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Forrester eCommerce

NOVEMBER 17, 2019

So, we issued our 2020 DevOps predictions. Here are some of the additional trends Forrester is tracking in DevOps for 2020: The end of plan/build/run and stage gates. We’ve governed and managed IT for decades on the plan/build/run operating model, but […].

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Forrester eCommerce

FEBRUARY 17, 2020

And RSA with a full conference pass is the security and risk version of the Toys “R” Us Big Toy Book but better– my only limits are good time management, a realistic assessment of logistics, and a pair of comfortable […]. Waiting for the RSA Conference is a bit like counting down the days until Christmas.

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Forrester eCommerce

OCTOBER 30, 2020

This week I published my first Forrester Wave™: “The Forrester Wave: Cloud Cost Management And Optimization, Q4 2020“! In 2020, the pandemic has spurred increased momentum in this space as companies look to slim down technology spending and repurpose this spend to power their adaptation. We […].

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Forrester eCommerce

JUNE 30, 2021

The Pandemic Signaled A Shift To Hybrid Sales And Service Models 2020 was a year of reckoning as face-to-face interactions disappeared and demand for digital engagement skyrocketed. This compelled wealth management firms to accelerate their digital transformations and upgrade their sales, service, and advisory capabilities.

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Retail TouchPoints

MAY 10, 2023

The senior management team of Franchise Group , led by the company’s CEO Brian Kahn along with a consortium of financial partners that includes B. Under the proposal, Franchise Group common stockholders other than the management group will receive $30 in cash for each share of common stock they hold, representing a premium of 31.9%

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Groove

JANUARY 8, 2021

If you thought that the fulfillment, shipping and delivery process was difficult during the 2020 holiday season, you may be in for an unpleasant surprise the weeks following the holidays. According to Adobe Analytics, 2020 Cyber Monday alone set a new record for the largest U.S. In 2020, that number topped 50%.

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Retail TouchPoints

NOVEMBER 15, 2021

Casper Sleep has entered into a definitive agreement to be acquired by Durational Capital Management LP , which will take the mattress retailer private. The company has yet to turn a profit — its annual loss narrowed from $93 million in 2019 to $90 million in 2020, and it lost $25.3 Durational Capital will pay $6.90

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Retail TouchPoints

APRIL 26, 2023

Retail managers now face employee management and safety challenges that require additional tools and oversight. Since 2020, there has been an unfortunate trend toward increased safety threats to retail employees. Retail managers must address these incidents’ effects on employee morale and retention.

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Retail TouchPoints

OCTOBER 6, 2022

Retailers acted with agility, changing the way they planned and managed inventory in a remarkably short time. According to figures from Adobe, online shoppers faced 60 billion out-of-stock messages from March 2020 to February 2022. In the years to come, AI will prove extremely useful in supply chain management. The Way Ahead.

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Forrester eCommerce

NOVEMBER 3, 2020

Today, we released the “The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2020.” Infrastructure & operations (I&O) pros looking for a new way to monitor and manage systems in the digital age can use artificial intelligence for […].

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Forrester eCommerce

FEBRUARY 12, 2020

I recently hosted Forrester’s Predictions 2020 webinar, where I interviewed CEO George Colony and other Forrester thought leaders on the dynamics that will shape 2020 and beyond. Attendees were able to ask questions during the webinar, some of which could not be answered live.

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Forrester eCommerce

JULY 14, 2020

In a normal year, only 5% of information workers primarily work from home, but since March 2020 47% of respondents say their organization has transitioned at least half of their workforce to remote work.[1] During the current COVID-19 crisis working from home is a business necessity and no longer just a nice to have. 1] It […].

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Forrester eCommerce

MARCH 2, 2022

What Is A Marketing Resource Management (MRM) Solution? A tool or suite of tools that enables marketers to manage planning and budgeting, project and program management, collaboration and calendaring, content production, asset management, and performance analytics. Why Do Marketers Need MRM?

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Forrester eCommerce

FEBRUARY 7, 2020

In the recently released report, “The Forrester New Wave™: Bot Management, Q1 2020,” we talked about the range of bot attacks that organizations are facing, from simple web scraping bots to sophisticated bots that mimic human behavior. For examples of good bots, consider search […].

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Forrester eCommerce

MARCH 2, 2022

What Is A Marketing Resource Management (MRM) Solution? A tool or suite of tools that enables marketers to manage planning and budgeting, project and program management, collaboration and calendaring, content production, asset management, and performance analytics. Why Do Marketers Need MRM?

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Omniconvert

MARCH 3, 2020

Without segmentation, NPS becomes just another KPI that makes eCommerce managers even more confused. The post How smart eCommerce managers make use of NPS in 2020 appeared first on ECOMMERCE GROWTH Blog. The Net Promoter Score (NPS) is.

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Forrester eCommerce

FEBRUARY 8, 2021

We’re taking a look back to what we predicted would happen in 2020, and grading our predictions. You’re probably tired of hearing about 2021 cybersecurity predictions. This is something different. After all, why make predictions in the first place if we’re not going to reflect and assess ourselves afterwards?

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Forrester eCommerce

FEBRUARY 3, 2020

With the first month of 2020 officially behind us, I’m continuing to explore the broadening role of product information management (PIM). Watch the video blog above to hear about three trends I’m watching this year and more about what research is underway! Forrester clients can schedule an inquiry with me here.

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Retail TouchPoints

JANUARY 28, 2022

The robots will be able to capture data as they move through their respective store and deliver actionable reports to club managers. This intelligence allows us to proactively manage our clubs in an efficient manner. Shelf analytics have been a planned feature since Sam’s Club began introducing its own robots in fall 2020.

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Wiser

MARCH 3, 2020

The 2020 Category Management Association and Shopper Insights Conference is in the bag! The agenda included sessions on emerging technology in category management, how to create value for shoppers, and case studies from industry leaders including Kraft Heinz, Clorox, and Walgreens. 1: In-Store Execution . 3: Out-of-Stocks

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Forrester eCommerce

OCTOBER 21, 2020

The events of 2020 exposed both weaknesses and opportunities for wealth management firms. In 2021, forward-thinking firms will not only meet these challenges, but move beyond them.

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Forrester eCommerce

OCTOBER 31, 2019

AI will change how organizations staff, run, and manage their customer service teams. Read Forrester's 2020 customer service predictions to learn more.

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Retail TouchPoints

APRIL 27, 2022

The impact of this increasing growth is the resulting strain on incumbent infrastructure that was originally designed to manage only about 5% of a retailer’s total sales capacity; the steady rise in costs from stretching this capacity have shown home delivery, buy online, pick up in-store (BOPIS) and curbside fulfilment to be highly unprofitable.

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Forrester eCommerce

OCTOBER 27, 2020

Today, we released our inaugural “The Forrester New Wave™: End-User Experience Management, Q4 2020.” Organizations looking to improve employee technology experience can use end-user experience management (EUEM) to: Understand daily technology experience from the perspective of the end […].

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Forrester eCommerce

APRIL 28, 2021

2020 was the year that every digital business fell in love with their OMS. With the pandemic exacerbating the need for diverse and effective fulfillment options, retailers and vendors were forced to innovate – and innovate quickly.

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Management Retail Fulfillment Customer 441

Forrester eCommerce

DECEMBER 23, 2019

2020 Global Enterprise Content Management Online Survey is open… and we’re looking for your participation! Forrester’s?2020 This survey is intended for?ECM?or?content content services decision makers and influencers?in in end user organizations.

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Forrester eCommerce

FEBRUARY 4, 2021

The 2020 pandemic has forced consumers to digital touchpoints, accelerating the need for brands to up their game when it comes to digital commerce, engagement, and operations. Historically, most brands have sold through wholesale retail partner relationships and distributors. Forrester’s latest report, […].

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Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 Retailers With an Omnichannel Lead Flexed it During Holiday 2020. billion , while the NRF measured 8.3%

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Forrester eCommerce

OCTOBER 13, 2020

On Thursday, October 8, 2020, IBM announced its plans to spin off its managed infrastructure services business into a new public company. Earlier in the year, new CEO Arvind Krishna announced layoffs for an unspecified amount of IBM’s workforce amid the COVID-19 crisis and following several years of revenue decline.

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Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

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Forrester eCommerce

AUGUST 25, 2022

In 2020, Forrester’s Now Tech: Value Stream Management Tools, Q2 2020, report featured 12 vendors with a stand-alone or integrated VSM solution. Two years later, this market has nearly doubled: The Value Stream Management Landscape, Q3 2022, covers 22 fully featured VSM vendors.

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Forrester eCommerce

FEBRUARY 4, 2020

Insurers are spending billions of dollars to modernize claims management. Traditional insurance carriers such as China Pacific Insurance (CPIC) are investing in emerging technologies such as AI, which is among the top technologies to invest in for insurance companies in 2020.

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Forrester eCommerce

OCTOBER 13, 2020

If 2020 has taught us anything, it’s that change is exceptionally hard for many people. The best sales enablement teams excel at change management.

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lateshipment

OCTOBER 23, 2020

But the 2020 season won’t just be bigger, it will be radically different thanks to one key factor: the COVID-19 pandemic. The panic around this virus and the broad swathe of destruction it has caused around the world ensure that 2020 will be remembered with dismay. How the 2020 Holiday Season Will be Different.

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Retail TouchPoints

JANUARY 8, 2021

The surge is being attributed to the high number of ecommerce orders during the holiday season, along with the abundance of return options retailers are using to help manage traffic and let shoppers make returns safely. A follow-up survey in October 2020 found that 60% of consumers had started using shipping companies to return items.

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Forrester eCommerce

DECEMBER 31, 2019

Nigel Fenwick predicts the winners in the next decade will be the businesses that master digital product management. Is your firm ready for the roaring twenties?

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