Forrester eCommerce

SEPTEMBER 21, 2020

B2B organizations are depending on marketing operations to lead them out of the crises of 2020. Here are five steps marketing operations leaders must take in 2021 to drive their organization’s success.

Operations 302

Operations Marketing B2B 302

Forrester eCommerce

NOVEMBER 17, 2019

So, we issued our 2020 DevOps predictions. Here are some of the additional trends Forrester is tracking in DevOps for 2020: The end of plan/build/run and stage gates. We’ve governed and managed IT for decades on the plan/build/run operating model, but […].

Operations 356

Operations Management Customer 356

Retail TouchPoints

FEBRUARY 25, 2022

brick-and-mortar operations on Feb. The brand’s international businesses, b8ta Japan and b8ta MENA in the UAE, remain operational, and the Japanese business has acquired the brand’s licenses in Japan, according to TechCrunch. “It in 2020 over 2019 — and b8ta’s collection of high-end electronics made its shops a target for thieves.

Operations 306

Operations Other Retail Toys 306

Groove

JANUARY 8, 2021

If you thought that the fulfillment, shipping and delivery process was difficult during the 2020 holiday season, you may be in for an unpleasant surprise the weeks following the holidays. According to Adobe Analytics, 2020 Cyber Monday alone set a new record for the largest U.S. In 2020, that number topped 50%.

eCommerce 363

eCommerce Fulfillment Subscription Consumer 363

Retail TouchPoints

MAY 10, 2021

JCPenney has cut 650 jobs across its stores, field operations and corporate offices, totaling approximately 1.5% JCPenney gave up its Plano, Texas headquarters in late 2020. The company had previously laid off 1,000 employees in mid-2020 as the pandemic weighed on its operations.

Operations 250

Operations Department Stores Management Retail 250

Retail TouchPoints

APRIL 20, 2022

” Brooklinen’s brick-and-mortar expansion was previously announced after the company raised $50 million in March 2020. Brooklinen’s digital operations remain an important part of the business. We love creating genuine interactions in our stores and look forward to bringing that experience across the country.” ”

Operations 289

Operations Shipping Costs Omnichannel Customer Data 289

Forrester eCommerce

MAY 25, 2021

In 2020 more design teams used service blueprints compared to 2019. But is service design visible and demonstrating value within organizations?

Operations 265

Operations Customer Experience Customer 265

Retail TouchPoints

SEPTEMBER 11, 2020

The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world. 1, 2020, GameStop achieved net sales of $942 million , a 26.7% For the three months ended Aug.

eCommerce 299

eCommerce Omnichannel Operations Retail 299

Retail TouchPoints

APRIL 22, 2022

In another sign of trouble for the parent company, Banana Republic will shut down its ecommerce operations in the UK on May 31, 2022. Gap closed its eight remaining Banana Republic stores in the UK in 2016 , but had maintained ecommerce operations in the region until now. CEO Sonia Syngal in a statement.

Operations 268

Operations Shipping Costs eCommerce Shipping 268

Groove

OCTOBER 6, 2020

Before working with the Groove Commerce team, Perform Group, the parent company to Curtain Call, operated a highly customized Magento website that often struggled with speed and page load times. Does your eCommerce store need a custom integration to help streamline operations and drive conversions?

BigCommerce 370

BigCommerce Operations Magento B2B 370

Forrester eCommerce

NOVEMBER 1, 2019

In 2020 users of blockchain and distributed ledger technology will focus on operational matters, deployment flexibility and, interconnectivity. Read our 2020 predictions to learn more.

Technology 287

Technology Operations Information Customer 287

Retail TouchPoints

MARCH 24, 2021

The retailer is still struggling under the challenges of the past year, with Q4 2020 sales falling 23.7% Destination XL, which operates the DXL Big + Tall and Casual Male XL brands and ecommerce sites including dxl.com, has pivoted its operations to recover from the pandemic. million in Q4 2020, down from a $2.4

Apparel 207

Apparel Operations eCommerce Retail 207

Forrester eCommerce

DECEMBER 3, 2020

This week, we published “The Forrester Wave™: Hybrid Cloud Management, Q4 2020” evaluation to help infrastructure and operations professionals understand the nine most relevant vendors in this space. This is a refresh from our previous evaluation in 2018.

Management 242

Management Operations Customer 242

Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 Retailers With an Omnichannel Lead Flexed it During Holiday 2020. billion , while the NRF measured 8.3%

Omnichannel 228

Omnichannel Shipping Costs Department Stores Fulfillment 228

Retail TouchPoints

JUNE 2, 2021

Delivery volumes and expectations for rapid delivery have consistently grown for years, but 2020’s drastic increase in ecommerce demand could not have been predicted. In 2020, online spending represented 21.3% In 2020, online spending represented 21.3% In fact, in Q3 of 2020 alone, almost $1 in $5 spent was online.

Operations 161

Operations Fulfillment Order Fulfillment Technology 161

Forrester eCommerce

MARCH 1, 2021

This week, we published scores for our 2020 cloud predictions. This is an exercise we do every year to hold us — the prediction-makers — accountable to our predictions. We assess if our predictions came to pass and explicitly call out if we were vague, too aggressive, or just simply wrong. Although we pride ourselves […].

Operations 292

Operations Customer 292

Forrester eCommerce

JUNE 15, 2020

After releasing “The Forrester Wave™: Continuous Delivery And Release Automation, Q2 2020” earlier this month, it’s a good time to pause and reflect on (in the immortal words of the Grateful Dead) “what a long, strange trip it’s been.” ” We’re about 10 years into the DevOps journey.

Operations 435

Operations Customer 435

Retail TouchPoints

SEPTEMBER 14, 2020

Amazon plans to open 100 new operations facilities this month, encompassing fulfillment centers, delivery stations, sortation centers and other sites. Amazon, which has been one of the primary beneficiaries of the COVID-19 surge in e-Commerce sales, has been on a hiring spree throughout 2020. billion in tech hubs in six U.S.

Operations 186

Operations eCommerce Arts Fulfillment 186

Retail TouchPoints

FEBRUARY 22, 2021

Tanger Factory Outlet Centers , which owns and operates 37 open-air outlet centers across the U.S. malls hard, with many operators struggling to stay afloat after months of rent delays and the bankruptcies of anchor retailers. shopping centers — Meriden, Siesta Key and Sunrise — as part of a consolidation effort in 2020.

Operations 162

Operations Other Omnichannel Improvements 162

Retail TouchPoints

FEBRUARY 11, 2021

Is that even possible coming out of a year like 2020? One futurist we know said, “2020 was so weird I didn’t even get a chance to be wrong.”. In addition, mall operators are being asked to convert empty commercial space into mini-fulfillment centers for retail tenants. But let’s be real here. But the post must go on.

Payment Services 228

Payment Services Retail Supplies Fulfillment 228

Forrester eCommerce

NOVEMBER 4, 2019

DevOps teams will see some new trends in 2020 that will impact their work in GRC, introduce new tools, and bring additional business value. Learn more from Forrester Principal Analyst Charles Betz.

Information 368

Information Technology Operations Customer 368

Retail TouchPoints

OCTOBER 18, 2023

Former PVH and Gap executive Sarah Clarke has been named Chief Supply Chain Officer, and J.Crew veteran Valerie van Ogtrop will join AEO in the newly created role of EVP of Brand Operations, both effective Oct. She will have full accountability for AEO store operations across the U.S.

Supplies 276

Supplies Operations Management Marketing 276

Retail TouchPoints

OCTOBER 23, 2020

Longer-term, the company plans to reconfigure its operations so that 80% of revenue comes from ecommerce and off-mall locations by January 2024. for Q2 2020, which ended Aug. plans to shrink its store footprint by 350 locations as the retailer works to return to profitable growth in 2021, according to CNBC. Athleta reported a 6%.

Operations 205

Operations eCommerce Retail Apparel 205

Retail TouchPoints

SEPTEMBER 11, 2020

With this in mind, there are some key considerations to keep in mind as you begin initiating your Peak 2020 plan. It’s critical that you have a scalable customer service operation in place that can effectively manage the spike in customer inquiries that is sure to come. Invaluable Customer Service. The Brand Matters.

eCommerce 207

eCommerce Operations Fulfillment Customer Loyalty 207

Retail TouchPoints

JANUARY 12, 2024

will own and operate all Stripes and Laredo Taco Company locations across the U.S. 7-Eleven, which operates more than 13,000 stores in the U.S. The retailer bought 3,900 Speedway stores for $21 billion in August 2020 and purchased the 750 -store 7-Eleven Australia chain in December 2023 for $1.1 With this purchase, 7-Eleven Inc.

Operations 260

Operations Information Retail 260

Groove

OCTOBER 6, 2020

eCommerce Integration: Improving B2B Operations. Operating in this manner caused frustrations for the sales team. This was the case for one of our clients, so our team created a custom eCommerce integration to help the company modernize their website and upgrade the user experience. Conclusion.

B2B 221

B2B Operations BigCommerce eCommerce 221

Retail TouchPoints

AUGUST 21, 2020

Amazon plans to open 11 new sites to support customer fulfillment and delivery operations in metropolitan Phoenix by the end of 2020, creating more than 3,000 full- and part-time jobs. The company’s decision to expand their operations here will create thousands more job opportunities for our citizens.”.

Fulfillment 181

Fulfillment Operations Order Fulfillment Toys 181

Retail TouchPoints

OCTOBER 26, 2020

With ecommerce traffic unlikely to wane anytime soon, retailers need to harden their operations to prepare for a potential holiday rush. Platforms such as Amazon Web Services (AWS) have been a backbone of ecommerce for years, and their operations have led to insights on how to better prepare online operations for the digital future.

Operations 336

Operations eCommerce Retail Fashion 336

Retail TouchPoints

JANUARY 27, 2021

During the recent holiday season, most countries have experienced a second wave of the pandemic, and it was crunch time for retailers that aimed to win back profits lost and capitalize on the largest trends that defined 2020: Challenge 1: Slow Economic Growth. The use of conversational commerce on messaging platforms has accelerated in 2020.

Retail 279

Retail Social Media Channel Multichannel 279

Retail TouchPoints

OCTOBER 14, 2020

As part of the virtual Retail Innovation Conference, Retail TouchPoints presented the winners of the 2020 Retail Innovator Awards (RIA) last night on a livestream celebration across its social platforms. The platform also gives consumers the ability to opt in to the offers, making it a privacy-friendly method to engage customers.

Merchant Services 277

Merchant Services Retail Supplies Travel 277

Retail TouchPoints

JUNE 26, 2020

Microsoft will shutter all its physical Microsoft Store locations as part of a “strategic change in its retail operations,” according to a statement from the company. Microsoft currently operates 73 stores in the U.S. and Puerto Rico, three in Canada, one in Australia and one in the UK.

Operations 147

Operations Workshop Customer Retail 147

Groove

OCTOBER 6, 2020

AS400 Integration: Improving BigCommerce B2B Operations. Operating in this manner caused frustrations for the sales team. Does your eCommerce store need a custom integration, like the AS400 Integration, to help streamline operations and drive conversions? Inaccurate Inventory Tracking.

BigCommerce 210

BigCommerce B2B Operations Magazine 210

Forrester eCommerce

SEPTEMBER 3, 2020

These capabilities are becoming more crucial to stay ahead of uncertainty and change and get smarter about every aspect of your business: your customers, your suppliers and partners, your competitors, your employees, your processes, your operations, and your markets. It Pays […].

Operations 404

Operations Customer Marketing Management 404

Kissmetrics

SEPTEMBER 28, 2020

Years of experience – How long has the team been operating? Try to find information on the background of the founder to get a better understanding of how they conduct their operations. As digital marketing is the foundation of their operations, you can expect great results when combined with their analytics services.

PPC 280

PPC Technology Channel Marketing 280

Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

Retail 175

Retail Management Technology Operations 175

Kissmetrics

SEPTEMBER 22, 2020

After looking at this detailed list of the best CRO companies of 2020, you’re probably wondering how to choose the best one of them all. So if you’re going to be paying for a company to operate a portion of your business…. The post The 8 Best CRO Companies of 2020 appeared first on Neil Patel. You need people that work fast.

eCommerce 316

eCommerce Social Media SEO PPC 316

Forrester eCommerce

NOVEMBER 25, 2019

For instance, leaders have made more investments in operational transformation, cloud migration, and data management projects to enable future […]. In the past one year, we have witnessed many businesses laid more durable and powerful foundations for their digital transformation.

Operations 284

Operations Management Customer 284