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Predictions 2021: Customer Insights Practices Continue To Evolve

Forrester eCommerce

So, what will customer insights leaders do in 2021 to ensure that this improved understanding moves the needle on CX? Learn why in our customer insights predictions for 2021. Firms have gotten better at acting on customer insights. Something new and different.

Customer 529
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Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience

Retail TouchPoints

Under ideal circumstances, reducing rampant returns is best accomplished through improving the issues that are most frequently leading to them. While returns can’t always be prevented, they can be leveraged to improve profit margins and even generate revenue.

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Forecasting In Uncertainty: US Tech Market Outlook Improves To 7.4% Growth In 2021

Forrester eCommerce

More people in the US have been vaccinated, businesses are starting to welcome employees back into the office, stores and restaurants have fully reopened, and the US economy is now projected to grow by 6% in 2021. Forrester’s previous report on the US tech market overall […].

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Despite Economic Headwinds, Malaysian Banks Continue to Improve CX Quality

Forrester eCommerce

Our annual CX Index benchmarking study conducted in Malaysia since 2021 answers the question, “Which banks in Malaysia provide the best customer […]

Banking 392
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Dominate Your Local Market With These 4 Reputation Management Strategies

Speaker: Adam Dorfman, Lindsay Harrison, and Erin O'Brien

Four strategies to improve your local visibility for your business today. November 16th, 2021 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Tune into this webinar to learn: How online search behavior is evolving. Common mistakes brands encounter with local search and how to fix those.

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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025.

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BFCM 2021: The Recipe for Improving Acquisition and Retention

Omniconvert

With BFCM 2021 approaching, every eCommerce company needs its recipe for improving customer acquisition and retention. The post BFCM 2021: The Recipe for Improving Acquisition and Retention appeared first on Omniconvert Ecommerce Growth Blog. It all starts with acquiring better customers and continues with […].

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A Master's Guide to B2B: How Listening to Your Customers Can Grow Your Business

Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate

Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business.