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Sales Operations Leaders: Set Realistic Sales Goals For 2021

Forrester eCommerce

The uncertainty around the length and extent of COVID-19 makes the expected impact for 2021 unclear. One of the most important things you can do as a revenue or sales operations leader is ensure that the annual sales goals set across the business are realistic and in line with the business assumptions.

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Predictions 2021: Retailers, Brand Manufacturers, And Mall Operators

Forrester eCommerce

In the wake of the pandemic's deluge of disruption, retailers, brand manufacturers, and ecosystem players such as mall operators are entirely rethinking their businesses, heralding much change ahead. Read what we predict for retail in 2021.

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June 2021 Research Recap — Cloud And Tech Operations

Forrester eCommerce

Each month, the infrastructure and operations (I&O) team writes incredible research. Greetings everyone! As a research director, I get to not only see the final outcome but also all of the work and client insights that went into its creation. For those who know me, I am quick to call these out via inquiry calls […].

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A Look Ahead: What Sales Operations Leaders Must Prepare For In 2021

Forrester eCommerce

Learn the steps that sales operations leaders can take to put their organizations on a path to success. Change will be constant in the year ahead.

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A Master's Guide to B2B: How Listening to Your Customers Can Grow Your Business

Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate

Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. October 13th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST The question is - how do you capture all this?

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January 2021 Research Recap — Cloud And Tech Operations

Forrester eCommerce

Each month, the infrastructure and operations team writes incredible research. As a research director, I get to not only see the final outcome but all of the work and client insights that went into its creation. For those who know me, I am quick to call these out via inquiry calls — but I’d love […].

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March 2021 Research Recap — Cloud And Tech Operations

Forrester eCommerce

Each month, the infrastructure and operations (I&O) team writes incredible research. As a research director, I get to not only see the final outcome but all of the work and client insights that went into its creation. For those who know me, I am quick to call these out via inquiry calls — but I’d […].