Forrester eCommerce

JANUARY 11, 2022

Forty-one percent of CMOs will conduct a media agency review in 2022, because reaching and influencing customers and prospects is fundamental to success, yet engaging consumers has never been more complex.

Consumer 369

Consumer Customer B2C Marketing 369

TalkingRetail

MARCH 5, 2024

Consumer card spending grew just 1.9 per cent and the smallest growth since September 2022. per… This story continues at February consumer card spending lowest since 2022 Or just read more coverage at Talking Retail Face-to-face retail (excluding groceries) was a major contributor to this slowdown, contracting 2.2

Consumer 52

Consumer Retail 52

Retail TouchPoints

FEBRUARY 26, 2024

Consumers are quickly losing trust, and companies must act swiftly and responsibly to restore it. A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected.

Improvements 317

Improvements Payment Services Consumer Banking 317

Retail TouchPoints

APRIL 4, 2023

In its third annual Brand Protection Report , Amazon highlighted the success of its ongoing efforts to fight counterfeit products and said that 2022 saw more criminal referrals and industry partnerships than ever before at the company. The campaigns reached more than 70 million consumers in the U.S. “We UK, EU and China.

Reference 264

Reference Supplies Consumer Technology 264

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022. Following are recaps of some of the most pertinent presentations.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Retail TouchPoints

DECEMBER 22, 2022

Design and visual merchandising teams in particular rise to the occasion, finding creative themes, materials, lighting and more to evoke delight and holiday spirit among consumers of all ages. The 2022 Winning Windows recipients at the 2022 PAVE Gala in New York City. Below is part one of this series.

Consumer 264

Consumer Retail Toys Presentation 264

Retail TouchPoints

JANUARY 13, 2023

The 2022 holiday season showed slow, but steady, improvement for the retail industry. Adobe recorded full-year sales growth of 6.1% , largely driven by heavy spending early in 2022 that tapered off as inflation took its toll. As economic headwinds curbed spending capacity, online retail grew in the U.S. Global digital sales topped $1.1

Electronics 295

Electronics Toys Small Business Retail Sporting Goods 295

Retail TouchPoints

FEBRUARY 15, 2022

So what changes should we expect to see in 2022? Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Here’s my take: 1.

Shipping Costs 321

Shipping Costs Payment Services Multi-channel Mobile Payments 321

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. consumers of all ages, races and genders, as well as an assessment of digital retail strategies across various product categories.

Shipping Costs 264

Shipping Costs Consumer Mobile Channel 264

BigCommerce

SEPTEMBER 16, 2022

In 2022, global ecommerce sales will exceed $5 trillion for the first… Without a doubt, ecommerce is experiencing massive growth.

Consumer 353

Consumer eCommerce BigCommerce 353

Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. 2022 certainly isn’t turning out how anyone thought it would. 2022 certainly isn’t turning out how anyone thought it would. Not to toot our own horn, but we hit the nail on the head with this one.

eCommerce 306

eCommerce Supplies Shipping Costs Events 306

Retail TouchPoints

MARCH 18, 2022

The NRF is forecasting retail sales growth of 6% to 8% in 2022 for a total ranging from $4.86 The association is looking ahead to strong job growth and declining unemployment in 2022, but full-year GDP growth is forecast to slow to approximately 3.5% Inflation Hitting Lower-Income Consumers Hardest. trillion to $4.95

Retail 246

Retail Consumer Other 246

Retail TouchPoints

NOVEMBER 28, 2022

In a first indication of what to expect as we enter the heart of the 2022 holiday season, digital Black Friday sales hit record highs despite inflationary pressures, topping $9.1 Electronics were a major growth driver for the shopping holiday, with sales up 221% compared to the average day in October 2022, according to Adobe.

Payments 278

Payments Retail Payment Services Toys 278

TalkingRetail

APRIL 11, 2024

Grocery spending, up just 2.7%, recorded its slowest growth since September 2022, due to falling food price inflation, which reached its lowest level (5.0%) since January 2022, according to Barclays.

Consumer 95

Consumer Retail 95

Forrester eCommerce

OCTOBER 28, 2021

Looking ahead to 2022, advertisers and publishers will look for ways to extend those innovations to match consumers’ willingness to experiment with new experiences and products (now at an all-time high). Learn more.

Retail 370

Retail Consumer Customer 370

Forrester eCommerce

APRIL 25, 2023

Revenge spending, financial avoidance, and impulse buying are just a few financial behaviors of Gen Z consumers that may seem beneficial to companies in the short term but have disadvantageous consequences in the long run. In Q4 of 2022, credit card balances reached $986 billion, surpassing the pre-pandemic record of $927 billion.

Consumer 195

Consumer B2C Customer Marketing 195

Forrester eCommerce

AUGUST 17, 2021

The headwinds that rocked health insurers throughout 2021 persist unabated as 2022 nears. In 2021, 59% of consumers reported trusting their insurer to […]. In 2021, a plurality of trends emerged for healthcare insurers: Insurers are homing in on measuring and evoking trust from members.

Consumer 195

Consumer Customer 195

Retail TouchPoints

APRIL 5, 2022

Spring 2022 holidays will see a return closer to pre-pandemic normalcy than 2021, according to the Spring Holidays 2022 report from Information Resources, Inc. More than 25% of consumers report that they’ll exceed last year’s Easter or Passover grocery spending.

Consumer 286

Consumer Gifts Supplies Information 286

Retail TouchPoints

AUGUST 17, 2021

We all know COVID has forever changed the consumer, but in what ways? Which issues should retailers prioritize as they head into holiday and, most importantly, 2022? GWI’s Vice President of Trends and Research, Virna Sekuj, sits down with Alicia Esposito to dig into the firm’s latest consumer research.

Consumer 290

Consumer Mobile Retail 290

Retail TouchPoints

JUNE 7, 2022

After a 23-year career with Amazon , Dave Clark, CEO of the Worldwide Consumer, has resigned, effective July 1. In an online note, Clark shared that he had mulled leaving the company for some time but wanted to position Amazon’s consumer business teams for success. “We

Consumer 288

Consumer Fulfillment Supplies Operations 288

Retail TouchPoints

JANUARY 21, 2022

Against daunting odds, the 2022 Na tional Retail Federation Big Show once again brought retailers and suppliers face to face IRL from Jan. That’s been essential to keeping the economy and our industry moving forward — and now that consumers know what we’re capable of, they expect it.”. 16-18 at New York City’s Javits Center.

Presentation 289

Presentation Events Supplies Consumer 289

Retail TouchPoints

JANUARY 12, 2023

New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products. Retail media networks on the rise: “Throughout 2022, it seemed as though a new retail media network launched every day,” Reda wrote. Taking place January 15-16 from 10 a.m.

Consumer 289

Consumer Food and Beverages Beauty and Health Toys 289

Forrester eCommerce

MARCH 7, 2023

Specifically, how much more did US consumers spend due to increased prices in 2022? As we entered 2023, we asked ourselves, what is the dollar impact of inflation? Read on for our analysis.

Consumer 195

Consumer Retail Customer 195

Retail TouchPoints

SEPTEMBER 9, 2022

The apparel industry’s enormous global environmental impact has made it a primary focus of sustainability efforts, and consumers — or at least a significant portion of them — want to do their part. and globally, we need a message that will resonate with more consumers, not just young urbanites.

Apparel 336

Apparel Consumer Fashion Information 336

Retail TouchPoints

FEBRUARY 9, 2022

From ordering groceries to meeting new people, the convenience and speed with which we can do almost anything is extraordinary — and it isn’t something consumers are going to give up. Consumers now want the best of both worlds, and this collective desire has led to an inevitable blurring of the lines between physical and digital retail.

eCommerce Design 306

eCommerce Design eCommerce Travel Mobile 306

Retail TouchPoints

MARCH 10, 2022

And 2022 is shaping up to be a big coming out party for NFTs for marketers. These NFTs also allow brands to create virtual communities populated by the consumers who own them. As a result, more consumers will start to understand what NFTs are. Now we are moving into a new phase: NFT Utility. Here’s how and why exactly.

Cryptocurrencies 290

Cryptocurrencies Arts Social Media Games 290

Retail TouchPoints

SEPTEMBER 1, 2022

billion in 2022, according to Statista. Desire Company CEO Eric Sheinkop discussed the survey results with Retail TouchPoints : Retail TouchPoints (RTP): What’s the significance of the fact that so many consumers doubt influencers even use the products they’re recommending? The problem isn’t just with influencers.

Consumer 321

Consumer Recommendation Marketing Retail 321

Forrester eCommerce

JUNE 9, 2022

Forrester’s Customer Experience Benchmark Survey, Canada Consumers, 2022, reveals that CX quality in Canada has slipped in 2022 following several years of stability.

Customer Experience 195

Customer Experience Customer Consumer Customer Loyalty 195

Forrester eCommerce

MARCH 16, 2023

High Prices Have Bouyed Revenue Growth In 2022, the amount of money U.S. consumers spent (what the Bureau of Economic Analysis calls personal consumption expenditure, or PCE) increased by 9% over 2021. Not all of that is considered “real” spending – that is, people buying more stuff.

Consumer 195

Consumer Customer Experience B2C Customer 195

Retail TouchPoints

FEBRUARY 25, 2022

Gift cards remain a popular purchase among consumers, but they also provide openings for scammers and criminals. In conjunction with the upcoming National Consumer Protection Week, the Retail Gift Card Association (RGCA) is promoting a public service announcement to inform consumers about steps toward secure use.

Gifts 286

Gifts Consumer Payment Services Payments 286

Retail TouchPoints

NOVEMBER 13, 2023

However, consumers are still spending, the labor market remains tight, and the Adobe Digital Price Index recently posted an overall 40-month low, an encouraging sign for online shoppers: Adobe reported that online prices fell for 11 out of 18 tracked product categories on an annual basis. But there are possible headwinds on the horizon.

Consumer 324

Consumer Merchant Services Sporting Goods eCommerce 324

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

eCommerce 312

eCommerce Shipping Costs Gifts Merchant Services 312

Forrester eCommerce

JANUARY 17, 2024

We asked over 39,000 Canadian consumers in our annual Customer Experience Benchmark Survey about their likelihood to recommend brands that they interacted with in the past 12 months, using the standard NPS […]

Customer Experience 275

Customer Experience Recommendation Consumer Customer 275

Forrester eCommerce

OCTOBER 13, 2022

Here are a few key announcements and my analysis from a consumer perspective. Meta hosted its Meta Connect event virtually on October 11.

Consumer 195

Consumer Events Customer 195

Forrester eCommerce

OCTOBER 27, 2021

The biggest retail trends of 2022 will involving tapping into the circular economy and using returns to retain customers. Learn more.

Retail 369

Retail Customer Consumer 369

Retail TouchPoints

JUNE 9, 2022

Clark’s last day as CEO of the Worldwide Consumer business at Amazon will be July 1. 1, 2022 and join the company’s Board at the same. I am excited to partner with the team to architect and build a technology-powered future enabling the transparent and seamless movement of goods from raw material to end consumers anywhere in the world.”

Supplies 278

Supplies Consumer Shopify eCommerce 278