Retail TouchPoints

FEBRUARY 24, 2023

Coles Group , which operates a chain of more than 800 supermarkets across Australia, will deploy the Bringg delivery management platform in a bid to make its home delivery operations more efficient. The solution will make it easier for Coles to allocate deliveries to its network of carriers and track deliveries in real time. “We

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Retail TouchPoints

SEPTEMBER 19, 2022

Purple Innovation has confirmed that investment firm Coliseum Capital Management made an unsolicited, non-binding proposal to acquire all outstanding capital stock of the digitally native mattress company for $4.35 19, 2022, up from $2.79 16, 2022 — an increase of nearly 39%. 19, 2022, up from $2.79 per share on Sept.

Management 274

Management Supplies Technology Online Retail 274

Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. 2022 certainly isn’t turning out how anyone thought it would. 2022 certainly isn’t turning out how anyone thought it would. Not to toot our own horn, but we hit the nail on the head with this one.

eCommerce 306

eCommerce Supplies Shipping Costs Events 306

Retail TouchPoints

JANUARY 13, 2023

The 2022 holiday season showed slow, but steady, improvement for the retail industry. Adobe recorded full-year sales growth of 6.1% , largely driven by heavy spending early in 2022 that tapered off as inflation took its toll. As economic headwinds curbed spending capacity, online retail grew in the U.S. Global digital sales topped $1.1

Electronics 295

Electronics Toys Small Business Retail Sporting Goods 295

Forrester eCommerce

APRIL 12, 2022

The bot management market has matured considerably over the past few years. With the release of The Forrester Wave: Bot Management, Q2 2022, we see a market that […].

Management 195

Management Marketing Customer 195

Retail TouchPoints

MAY 1, 2023

The acquisition is contingent on a separate transaction in which Mapco and its remaining locations and assets will be sold to Majors Management. We are thrilled to bring the Mapco and Majors’ teams together,” said Ben Smith, President of Majors Management in a statement. “We

Management 296

Management Operations Customer Retail 296

Forrester eCommerce

DECEMBER 6, 2022

Apptio, a pioneer in the technology business management (TBM) field, welcomed some 1,000-plus in-person attendees to its annual conference November 7–9, 2022, in Austin, Texas.

Management 195

Management Technology Customer 195

Forrester eCommerce

JANUARY 7, 2022

Sales leaders must make the right investments in sales technology if they want to help their sales teams win in 2022. The right sales tech stack can improve sales productivity and broaden rep participation by: Automating administrative tasks for sellers and managers. Collecting valuable customer and seller data.

Recommendation 369

Recommendation Technology Improvements Management 369

Forrester eCommerce

MARCH 20, 2023

Fully 69% of global voice-of-the-customer (VoC) and CX measurement leaders use a customer feedback management (CFM) tool, according Forrester’s 2022 global study of these leaders. That’s about the same number as the 70% who told us that their organization believes that the VoC/CX program is vital to its continued success.

Management 195

Management Technology Customer Customer Experience 195

Ecommerce Platforms

AUGUST 17, 2022

The best content management systems are valuable tools for managing your online presence. Otherwise known as a “CMS”, a Content Management System allows companies to create blogs, membership sites and other websites with minimal effort. What is the Best CMS Software in 2022? Best fo Ecommerce. Visit site. Full review.

Management 104

Management Payment Services Magento SEO 104

Retail TouchPoints

OCTOBER 6, 2022

Adobe projects that the online groceries sector will be worth $85 billion a year in 2022. Retailers acted with agility, changing the way they planned and managed inventory in a remarkably short time. According to figures from Adobe, online shoppers faced 60 billion out-of-stock messages from March 2020 to February 2022.

Management 290

Management Supplies Omnichannel Operations 290

Retail TouchPoints

NOVEMBER 30, 2022

Vallarta Supermarkets will implement Logile IMS, an inventory management solution that will allow the Southern California regional supermarket chain to manage orders and receiving while also handling in-store production and service, via integration with the retailer’s forecasting and workforce management solutions.

Management 162

Management Operations Events Technology 162

Forrester eCommerce

OCTOBER 27, 2021

Continued supply chain disruption, the “Great Resignation,” and increasing customer expectations will push brands to reevaluate their approach to customer experience in 2022.

Supplies 368

Supplies Customer Experience Customer Management 368

Retail TouchPoints

MAY 10, 2023

The senior management team of Franchise Group , led by the company’s CEO Brian Kahn along with a consortium of financial partners that includes B. Under the proposal, Franchise Group common stockholders other than the management group will receive $30 in cash for each share of common stock they hold, representing a premium of 31.9%

Home Furnishings 279

Home Furnishings Management Supplies Operations 279

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Ecommerce Platforms

DECEMBER 20, 2021

Affiliate management services, or systems, are slightly different. Instead of helping affiliates discover brands, these management services help brands discover affiliates. Many affiliate management services allow companies to connect with affiliate partners to boost your business. The 5 Best Affiliate Management Services.

Merchant Services 104

Merchant Services Management eCommerce Multi-channel 104

Forrester eCommerce

MAY 11, 2022

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business.

B2B 365

B2B Operations Marketing Customer Loyalty 365

Forrester eCommerce

OCTOBER 28, 2021

How will that impact security concerns in 2022? Continued uncertainty has put more emphasis on third-party relationships and collaboration.

Management 370

Management Customer 370

Forrester eCommerce

MAY 31, 2023

The results of Forrester’s Digital Business Strategy Survey, 2022, show that 68% of digital strategy professionals believe digital strategies have a major […] These include digital offerings that are used by customers as well as those leveraged by an organization’s employees.

Management 195

Management Customer 195

Forrester eCommerce

OCTOBER 5, 2021

There will be KPIs to achieve and roadmap goals to hit, but customer-centric approaches will be critical to product management leaders' success.

Management 195

Management Customer 195

Forrester eCommerce

JANUARY 16, 2023

So 2022 is officially done and dusted, for better or worse. But before getting too far into 2023, let’s take a moment to look back at what we achieved over the previous year. More specifically, I wanted to share some thoughts from our research associate Aidan Riga, since he did such an outstanding job supporting […].

Customer Experience 195

Customer Experience B2B Management Customer 195

Retail TouchPoints

JANUARY 21, 2022

Against daunting odds, the 2022 Na tional Retail Federation Big Show once again brought retailers and suppliers face to face IRL from Jan. One of the things we had to do as a management team, and me personally, was put our people at the center of everything. 16-18 at New York City’s Javits Center. Leadership Lessons.

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Presentation Events Supplies Consumer 289

Forrester eCommerce

FEBRUARY 4, 2022

2021 was an exciting year for our research on securing and managing the risks of emerging technologies. We defined core tenets of what it means to embrace and sustain new IT technologies from a combined security and risk management perspective.

Technology 195

Technology Management Financial Services 195

Ecommerce Platforms

MARCH 9, 2022

Shopify Review (Mar 2022): Is Shopify the Best Ecommerce Platform? Shopify Pricing Plans (Mar 2022): Which Shopify Plan is Best for You? Mobile app to manage your store on the move. Shopify Review (Mar 2022): Is Shopify the Best Ecommerce Platform? Shopify Pricing Plans (Mar 2022): Which Shopify Plan is Best for You?

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eCommerce Platforms Shipping Costs eCommerce Payment Services 222

Retail TouchPoints

DECEMBER 20, 2021

These new blended shopping habits are evolving and will be key to building brand loyalty in 2022 and beyond. Jose Luis-Gomes is the Managing Director, Retail and Consumer at Google Cloud , where he oversees business in the U.S., That’s more than double the historical average. focused on the retail, consumer and travel industries.

Consumer 363

Consumer Retail Travel Omnichannel 363

Forrester eCommerce

NOVEMBER 17, 2021

Traditional financial services firms will make non-traditional moves and look to innovate to stay competitive in the year ahead.

Financial Services 365

Financial Services Management Customer 365

Groove

JANUARY 5, 2022

Let 2022 to be your year with pay per click advertising. Pay Per Click Advertising Platforms You Need In 2022. Easily Manage Retail Campaigns. Here are some platforms we recommend exploring and implementing as part of your eCommerce advertising strategy this year!

Merchant Services 370

Merchant Services PPC Social Media Shipping Costs 370

Retail TouchPoints

SEPTEMBER 15, 2021

These developments, along with a growing focus on sustainability initiatives, are behind the debut of NRF Supply Chain 360 , which will take place June 20-21, 2022 in Cleveland. Hal Lawton, President and CEO of Tractor Supply Company , will be the opening keynote speaker on Monday, June 20.

Supplies 263

Supplies Events Shipping Costs Fulfillment 263

Retail TouchPoints

NOVEMBER 15, 2021

Casper Sleep has entered into a definitive agreement to be acquired by Durational Capital Management LP , which will take the mattress retailer private. Casper’s Board of Directors has unanimously approved the transaction, which is expected to close in Q1 2022, and recommends that Casper stockholders do so as well.

Management 325

Management Definition Recommendation Retail 325

Ecommerce Platforms

DECEMBER 18, 2022

Latest update: December 2022. What is Content Management System (CMS)? The Best Free Content Management Systems Available in 2022. The best content management systems (CMS) are tools designed to help business owners, creatives, and entrepreneurs manage their online presence with minimal stress. Best of luck!

eCommerce 104

eCommerce SEO Electronics Article 104

Forrester eCommerce

NOVEMBER 16, 2021

Forrester predicts that 2022 will see the rise of the chief trust officer, bias bounties, decentralized digital identities, and the Climate Pledge Initiative.

Management 370

Management Customer 370

Kibo

MARCH 24, 2022

According to Kibo and Ignitiv’s new report, “ 2022 Distributed Order Management for Retail ,” the post-COVID world will be characterized by a deep and transformative embrace of digital. 2022 Distributed Order Management for Retail. Download Now. Can your current OMS keep up with these increased demands?

Management 62

Management Retail Download Customer Loyalty 62

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. As you head into 2022, digital experiences will continue shaping your brand perception and success. More is better — more data, more insights, happier shoppers.

Retail 298

Retail Omnichannel eCommerce Fulfillment 298

Ecommerce Platforms

AUGUST 15, 2022

The best content management systems (CMS) are tools designed to help business owners, creatives, and entrepreneurs manage their online presence with minimal stress. Let’s take a look at some of the best content management systems available for free on the web today, and what kind of features they can offer. Who is it Best For?

Management 104

Management Shipping Costs SEO Payments 104

Ecommerce Platforms

MAY 9, 2022

Unfortunately, managing subscriptions, customer cycles, and pricing structures can be a real headache. Recurly Pricing (May 2022): Everything You Need to Know. Auto calculations are included for pro-rations for upgrades and downgrades, as well as cancellation, so you can quickly manage the entire billing cycle. Go to the top.

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Subscription Payment Services Merchant Services Payments 196

Forrester eCommerce

JUNE 9, 2022

Forrester’s Customer Experience Benchmark Survey, Canada Consumers, 2022, reveals that CX quality in Canada has slipped in 2022 following several years of stability.

Customer Experience 195

Customer Experience Customer Consumer Customer Loyalty 195

Forrester eCommerce

OCTOBER 26, 2021

In 2022, brands will look to customer experience teams to help them navigate their way through the pandemic. Find out more.

Customer Experience 195

Customer Experience Customer Management 195