Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. Nordstrom’s Canadian operations employ approximately 2,500 people. “We in a statement.

Operations 290

Operations Department Stores eCommerce Supplies 290

Retail TouchPoints

DECEMBER 3, 2021

Shoe Station currently has 21 locations in five Southeastern states, which Shoe Carnival will now own and operate under the Shoe Station banner. With the addition of these locations, Shoe Carnival expects to surpass 400 stores by the end of 2022. The company said it is “on a path to double-digit new store growth in the years ahead.”.

Operations 278

Operations Mobile Retail Marketing 278

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year. billion in Q4 2022. Comparable sales fell 9.3%

Operations 299

Operations Omnichannel Technology Improvements 299

Retail TouchPoints

NOVEMBER 30, 2022

The changes follow news that recently appointed Foot Locker President and CEO Mary Dillon would halt a planned expansion into Japan as the company changes course to grow ecommerce and adjust its global operations. 1, 2022, include: Frank Bracken has been appointed EVP and Chief Commercial Officer.

Operations 278

Operations Supplies Omnichannel Fulfillment 278

Forrester eCommerce

MAY 11, 2022

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business.

B2B 365

B2B Operations Marketing Customer Loyalty 365

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 246

Payment Services Operations Fulfillment Supplies 246

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Here are our five holiday shopping predictions to consider as you develop your strategy for the 2022 season. For retailers, 2022 is about playing the long game.

Shipping Costs 306

Shipping Costs Gifts Fulfillment Consumer 306

Forrester eCommerce

DECEMBER 12, 2022

In 2022, everything was the same but completely different. The roller coaster ride from 2021 continued into 2022, with new and unexpected twists and turns. Inflation cut off the flow of cash into sales technology companies, driving focus back to the fundamentals that established businesses rely on.

Technology 354

Technology Operations Customer 354

Retail TouchPoints

MAY 13, 2022

Retail TouchPoints and design:retail have unveiled the 2022 slate of 40 Under 40 Award winners. Winners were celebrated at a cocktail reception during the 2022 Retail Innovation Conference & Expo , held May 10-12 at McCormick Place in Chicago, and they will be spotlighted in a special report scheduled to publish in July 2022.

Retail 311

Retail Management Operations Games 311

Retail TouchPoints

FEBRUARY 15, 2022

So what changes should we expect to see in 2022? These players will continue to expand in 2022, reshaping consumers’ expectations of an acceptable wait time for groceries. To operate profitably and satisfy customers, grocers will optimize their assortments with far fewer, but more reliable and affordable products. .

Shipping Costs 321

Shipping Costs Payment Services Multi-channel Mobile Payments 321

Retail TouchPoints

APRIL 24, 2023

The retailer has received a commitment of approximately $240 million in debtor-in-possession financing from Sixth Street Specialty Lending to provide the necessary liquidity to support operations during the Chapter 11 process.

Payment Services 278

Payment Services Operations Supplies Improvements 278

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 334

Operations Omnichannel Customer Experience Consumer 334

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. In 2022, Walgreens added 24-hour delivery service at several hundred stores, and the retailer has expanded its delivery radius from 15 miles to 20 , although Mikos noted that 80% of these orders are being delivered within just five miles from a store.

Payment Services 246

Payment Services Operations Omnichannel Fulfillment 246

Retail TouchPoints

AUGUST 19, 2022

Bath & Body Works will lay off 130 employees, mostly from leadership roles, as the retailer seeks to create organizational efficiencies by simplifying and realigning its operating structure. The announcement followed weak Q2 2022 results, with net sales of $1.6 billion , down 5% year-over-year.

Operations 263

Operations Improvements Technology Other 263

Retail TouchPoints

FEBRUARY 2, 2022

Last-mile delivery company Shipt has named Kamau Witherspoon as its new CEO, effective March 1, 2022. Witherspoon has extensive experience in high-growth industries, most recently with Shipt parent company Target as the retailer’s SVP of Operations. Witherspoon also has held top operations posts at United Healthcare and the KFC U.S.

Operations 264

Operations Supplies Improvements Retail 264

Retail TouchPoints

MARCH 29, 2024

billion on their pets in 2022, up from $123.6 According to the American Pet Products Association, Americans spent $136.8 billion in 2021. And a lot of these consumers are millennials and Gen Z, who have adopted entirely new ways of browsing, buying and engaging with brands.

Operations 130

Operations Consumer Customer Experience Omnichannel 130

Forrester eCommerce

AUGUST 4, 2022

The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog.

Blog 370

Blog Other Information Technology 370

Retail TouchPoints

JUNE 15, 2022

In response to the ongoing conflict in Ukraine, the Inter IKEA Group and Ingka Group , the holding company that controls the home goods retailer’s stores, shared that IKEA operations in Russia and Belarus will continue to scale down after an initial pause in March. It is a human tragedy that is continuing to affect people and communities.”.

Operations 299

Operations Home Furnishings Retail Supplies 299

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Retail TouchPoints

FEBRUARY 9, 2023

Kohl’s has been working to solidify its executive team since the departure of CEO Michelle Gass to lead Levi’s in November 2022 — a move that Levi Strauss & Co. One of Kohl’s bright spots has been its Sephora at Kohl’s partnership; the retailer announced in August 2022 that it planned to expand the store-in-store initiative chainwide.

Operations 278

Operations Retail Department Stores Omnichannel 278

Retail TouchPoints

OCTOBER 19, 2021

Saks Fifth Avenue is reportedly aiming to go public in the first half of 2022 with a targeted valuation of approximately $6 billion , people familiar with the matter told The Wall Street Journal. Venture capital firm Insight Partners took a minority stake following the split, when Saks’ sales annual sales were $1 billion.

Operations 279

Operations Department Stores eCommerce Other 279

Forrester eCommerce

MARCH 11, 2022

Hello again! In 2021, I started highlighting our top research each month. As a research director, I get to not only see the final outcome but also all the work and client insights that went into its creation. For those who know me, I am quick to call these out via inquiry calls, but I’d […].

Operations 195

Operations Customer 195

Forrester eCommerce

JUNE 8, 2022

Forrester's Digital Operation Platforms (DOPs) Now Tech is now live. This blog highlights key DOP vendors and market trends.

Operations 150

Operations Blog Marketing Technology 150

Forrester eCommerce

OCTOBER 7, 2021

In 2022, CIOs and technology executives should prepare for evolving edge computing environments which run software wherever that software best fits the need – a concept Forrester calls workload affinity.

Operations 195

Operations Technology B2B 195

Retail TouchPoints

FEBRUARY 25, 2022

brick-and-mortar operations on Feb. 18, 2022, according to the company website. The brand’s international businesses, b8ta Japan and b8ta MENA in the UAE, remain operational, and the Japanese business has acquired the brand’s licenses in Japan, according to TechCrunch. “It Experiential retailer b8ta officially shut down its U.S.

Operations 306

Operations Other Retail Toys 306

Retail TouchPoints

JANUARY 21, 2022

Against daunting odds, the 2022 Na tional Retail Federation Big Show once again brought retailers and suppliers face to face IRL from Jan. 16-18 at New York City’s Javits Center. The 112 th annual show featured 190 sessions, more than 300 speakers and 700+ exhibitors. Leadership Lessons. Upcoming NRF Events.

Presentation 289

Presentation Events Supplies Consumer 289

Retail TouchPoints

SEPTEMBER 15, 2021

These developments, along with a growing focus on sustainability initiatives, are behind the debut of NRF Supply Chain 360 , which will take place June 20-21, 2022 in Cleveland. Hal Lawton, President and CEO of Tractor Supply Company , will be the opening keynote speaker on Monday, June 20.

Supplies 263

Supplies Events Shipping Costs Fulfillment 263

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. Brooklinen’s digital operations remain an important part of the business. ”

Operations 296

Operations Shipping Costs Omnichannel Customer Data 296

Forrester eCommerce

FEBRUARY 9, 2023

Our recent 2022 survey found that among the APAC data and analytics decision-makers, only 13% indicated that their enterprise has advanced insights-driven business maturity — that is, they use a decide-act-learn-improve loop to ensure that insights are having maximum business impact.

Operations 195

Operations Improvements 195

Retail TouchPoints

FEBRUARY 21, 2022

Virtually every aspect of the enterprise, from product development and analytics to operations and marketing, will need to evolve in parallel with the modern market; retailers need to rethink their cross-functional operations to thrive as they progress into the future. Expediting delivery with last-mile capabilities.

Consumer 313

Consumer Merchant Services Apparel Supplies 313

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Yalof shared in the company’s Q4 2022 earnings report that leasing occupancy grew 170 basis points year over year. These efforts are paying off steadily for consumers, retail partners and Tanger Outlets alike.

Food and Beverages 306

Food and Beverages Operations Consumer Omnichannel 306

Retail TouchPoints

AUGUST 12, 2022

Ace Hardware is on an expansion tear; the retailer just marked the opening of its 105 t h new store this year and said it expects to add at least 60 more by the end of 2022. The new locations join the more than 5,600 stores already in operation across all 50 states and 70 countries. That’s in addition to the more than 2.5

Operations 246

Operations Retail Customer Fulfillment 246

Forrester eCommerce

NOVEMBER 18, 2021

Learn how software development will adapt to the new normal in 2022. New expectations call for new processes and tools.

Technology 370

Technology Operations Customer 370

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. As you head into 2022, digital experiences will continue shaping your brand perception and success. More is better — more data, more insights, happier shoppers.

Retail 298

Retail Omnichannel eCommerce Fulfillment 298

Retail TouchPoints

OCTOBER 31, 2022

With a 2022 footprint of 1,450 locations, the company has more than doubled its number of physical stores since 2009. New locations for 2022 include a space at the 3 million-square-foot American Dream retail and entertainment complex in East Rutherford, N.J. Developing a Store Suitable for Allhallows’ Eve.

Operations 290

Operations Toys Accessories Customer Experience 290

Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

MARCH 24, 2022

The cost of returns keeps ecommerce operators awake at night — so much so that some large retailers have adopted a “just keep it” policy towards certain purchases, opting to issue a refund without asking for the merchandise back (a trend that may prove unsustainable for both margins and the environment if consumers come to expect it).

eCommerce 312

eCommerce Shipping Costs Gifts Merchant Services 312