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AI-Generated Product Recommendations Power Amazon’s Fall Prime Event

Retail TouchPoints

AI-Enabled Product Recommendations Boost Health and Beauty Categories AI played a significant role in U.S. online sales, driving up orders from shoppers who clicked on product recommendations driven by predictive AI, according to Salesforce. In the U.S., A 5% increase in the average discount rate likely helped improve the Oct.

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Recommendations From The 2023 Application Development Benchmarks, Europe

Forrester eCommerce

This document mirrors the global 2022 Application Development Benchmarks so that European tech execs can read both in conjunction and get an even better picture of application development costs and practices around the world. In this blog, we give some recommendations to consider after reading […]

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What’s in Store for Grocery in 2022?

Retail TouchPoints

So what changes should we expect to see in 2022? These players will continue to expand in 2022, reshaping consumers’ expectations of an acceptable wait time for groceries. Picking the right merchandise assortments and recommending the right products on a 1:1 basis requires artificial intelligence. Here’s my take: 1.

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Four Steps Sales Leaders Should Take To Make The Right Sales Tech Investments In 2022

Forrester eCommerce

Sales leaders must make the right investments in sales technology if they want to help their sales teams win in 2022. Providing real-time coaching and recommendations. The right sales tech stack can improve sales productivity and broaden rep participation by: Automating administrative tasks for sellers and managers.

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2023 Canada Net Promoter Score (NPS) Rankings: Industries Lose Gains Made in 2022

Forrester eCommerce

We asked over 39,000 Canadian consumers in our annual Customer Experience Benchmark Survey about their likelihood to recommend brands that they interacted with in the past 12 months, using the standard NPS […]

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Pay Per Click Advertising Platforms You Need In 2022

Groove

Let 2022 to be your year with pay per click advertising. Pay Per Click Advertising Platforms You Need In 2022. Here are some platforms we recommend exploring and implementing as part of your eCommerce advertising strategy this year! We encourage merchants with 10 or less product photos to stick to Carousel Ads.

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Macy’s Plans Online Marketplace Launch for 2022, Reconsiders 60 Store Closures

Retail TouchPoints

Macy’s is continuing its omnichannel evolution with the launch of a curated digital marketplace for both its flagship brand and Bloomingdale’s slated to open in the second half of 2022. The marketplace will expand the range of products carried by Macy’s and introduce new categories for the retailer on both macys.com and bloomingdales.com.