Forrester eCommerce

DECEMBER 12, 2023

Our evaluation reveals a field of PIM vendors that are driving top-line business growth by actively managing product information quality within the enterprise and across thousands of channel endpoints.

Channel 235

Channel Management Information Consumer 235

Retail TouchPoints

FEBRUARY 7, 2023

It was amazing to be back in NYC for NRF 2023, and this year’s event did not disappoint. This remains a $50 million to $100 million opportunity for most $5B+ retailers in 2023, and too few non-grocers are pursuing it as a solution. For example, Amazon announced a new drug subscription service for Prime members, RxPass.

Retail 260

Retail POS Apparel Department Stores 260

Retail TouchPoints

MAY 8, 2023

for Q1 2023 — the first period with no online sales growth since the Index debuted in 2014. That could be a bot that the brand has put forward to interact with you, or [a consumer] scanning a QR code in a retail store to begin a loyalty journey that happens over WhatsApp and continues after you leave the store.

Channel 240

Channel Merchant Services Payment Services Recommendation 240

ESW

JUNE 23, 2023

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. But keeping up with consumer behaviour around the world can be overwhelming for even the biggest ecommerce brands. So what should ecommerce brands know about consumer behaviour in 2023?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Sailthru

JANUARY 19, 2023

It has never been more difficult, nor more important to stay one step ahead of evolving consumer habits. There’s little doubt that marketers have another challenging year ahead as they try to grow revenue and build lasting relationships with their customers set against constricted consumer spending.

Consumer 78

Consumer Marketing Customer Loyalty Channel 78

Retail TouchPoints

APRIL 13, 2023

Understanding Wine Consumer Behavior Trends Today’s wine buyers skew older and are more affluent. For example, 16% of consumers purchased natural wine in 2021 and sparkling wines are also rising in popularity. You’ll also learn which channels you can reach them on and what messaging resonates best with them.

Marketing 314

Marketing Omnichannel Channel Social Media 314

ChannelAdvisor

NOVEMBER 8, 2023

What do consumers want? Brands and retailers spend their whole careers chasing down answers to these questions — but we’ve revealed them in our 2023 global online survey results. Consumer electronics buyers are the most savvy shoppers, as an astounding 91% visit two or more sites before purchase. Our recommendation?

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

Retail TouchPoints

JANUARY 12, 2024

Source: Statista This forecast highlights the tremendous potential and increasing influence of social media platforms as key drivers of consumer purchasing behavior. E-sellers will leverage social channels more than ever. Facebook advertising will continue to be an obvious choice.

Social Media 293

Social Media Beauty and Health Multichannel eCommerce 293

ChannelAdvisor

JANUARY 12, 2023

This is the first in a three-part blog series on the 3 Global E-Commerce Tactics to Address for Success in 2023. With economic uncertainty looming, 2023 is already shaping up to be more challenging for brands and retailers than recent years. . What does consumers’ growing multichannel presence mean for you?

eCommerce 59

eCommerce Consumer Multichannel Social Media 59

Retail TouchPoints

APRIL 15, 2024

Seeking to increase consumer recycling of used household appliances, the Chinese government has pledged to update regulations and provide “strong financial support for large-scale equipment renewals and trade-ins of consumer goods,” according to a statement by the English-language channel of the country’s State Council.

Consumer Goods 130

Consumer Goods Consumer Channel Marketing 130

Retail TouchPoints

JANUARY 5, 2023

Although there are signs that inflation is easing, higher prices and an uncertain economy continue to impact consumer behavior. Although many customers are “brand loyal,” given the economic environment, stressed consumers nowadays will most often make retailer and product choices with price as the main factor. Today’s Consumer Mindset.

Shipping Costs 288

Shipping Costs Merchant Services Channel Consumer 288

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

Shipping Costs 328

Shipping Costs Consumer Supplies Shipping 328

Sailthru

MAY 12, 2023

From streaming subscription services to gaming to podcasts, consumers have an endless choice of options and platforms for consuming content. The 2023 Consumer Trends Index surveyed more than 6,000 people across the world about their purchase patterns. The stat rises to 139% in the U.S.

Consumer 78

Consumer Marketing Webinar Subscription 78

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 274

Fulfillment Shipping Costs Omnichannel Retail 274

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

Multi-channel 249

Multi-channel Payment Services Automotive Consumer 249

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 309

Consumer Omnichannel Leisure Supplies 309

Retail TouchPoints

DECEMBER 18, 2023

Animals Around the Globe also plans to build a mobile app that will forge even closer connections with users and unlocking a potential new sales channel. In March 2023 both Jan and I left our other jobs to do this full-time. Even then, the plans are to devote a portion of the profits to the NGOs it supports.

Consumer 217

Consumer Social Media Article Apparel 217

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. eMarketer predicts that figure will double by 2023 and reach nearly $80 billion by 2025.

Consumer 303

Consumer Social Media Retail Multi-channel 303

Retail TouchPoints

JANUARY 9, 2024

Metz has more than 25 years of experience leading consumer and durable goods companies. This was a long-term trend, with Q3 2023 direct sales also falling 11.6% 15, 2024, when Christopher Metz, who most recently served as CEO of Vista Outdoor Inc., will take over. year over year.

Outdoor 279

Outdoor Sporting Goods Consumer Channel 279

Retail TouchPoints

APRIL 16, 2024

Amazon is expanding the reach of its Amazon Live shopping content with the debut of a new interactive shoppable channel on the Prime Video and Freevee streaming TV services. In 2023, more than 1 billion customers in the U.S. In 2023, more than 1 billion customers in the U.S.

Social Media 130

Social Media Home Shopping Mobile Channel 130

Retail TouchPoints

JANUARY 4, 2024

31, 2023, according to Adobe Analytics. Consumers responded to steep discounts in key ecommerce categories, including electronics, where discounts peaked at 31% off listed prices (versus 25% in 2022); toys ( 28% versus 34% last year); and apparel ( 24% versus 19% ). “The Online holiday sales increased 4.9% YoY, reaching $222.1

Social Media 258

Social Media Payments Payment Services Toys 258

Algopix

SEPTEMBER 12, 2023

However, as many sellers on Amazon are facing the issue of manually having to add their product listings to the catalog only one at a time, it can surely be a time-consuming and tedious process without the right tools at hand. EcomDash www.ecomdash.com EcomDash is a multichannel inventory management tool for all Amazon sellers.

Multi-channel 95

Multi-channel eCommerce Shipping Costs eCommerce Software 95

Dynamic Action

JUNE 27, 2023

How is The Customer Experience Evolving in 2023? The digital acceleration of the market has opened up multiple channels for consumers to shop, learn and interact with brands. The post Mastering Customer-Centricity in Retail: Evolution of Consumer Experience in 2023 appeared first on EDITED. McKinsey & Co.

Consumer 62

Consumer Customer Retail Customer Loyalty 62

Retail TouchPoints

APRIL 23, 2024

The acquisition plan, announced in August 2023 , would bring together some of the most iconic names in luxury, uniting Tapestry’s Coach, Stuart Weitzman and Kate Spade brands with Capri’s Versace, Jimmy Choo and Michael Kors labels. billion deal.

Fashion 147

Fashion Consumer Channel Marketing 147

Retail TouchPoints

OCTOBER 10, 2023

Despite global economic concerns, consumer spending has remained robust throughout 2023, and retailers are looking forward to a blockbuster Q4 full of holiday spending. of total retail ecommerce sales in 2023. In fact, on the company’s Q2 2023 quarterly earnings call, Pinterest CEO Bill Ready addressed this issue directly.

Mobile 245

Mobile Retail Social Media Payment Services 245

GetElastic

APRIL 11, 2023

In 2023, headless commerce is expected to become a mainstay of eCommerce operations, with more brands than ever adopting it to streamline their operations and boost sales. This approach also enables businesses to provide a more seamless and consistent experience across multiple channels, from desktop to mobile to social media.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

DECEMBER 18, 2023

BJ’s rolled out shelf-scanning inventory robots to all 237 of its stores in March 2023 and named a new CIO, Anjana Harve, in September 2023.

Operations 243

Operations Shipping Costs Fulfillment Omnichannel 243

Retail TouchPoints

OCTOBER 17, 2023

“This will enable the creation and execution of innovative promotion types, along with unified promotional execution across all of our direct-to-consumer channels, enhancing customer engagement.” In May 2023, The Vitamin Shoppe went private and named Lee Wright , who had been serving as Interim CEO, the top job on a permanent basis.

POS 220

POS Mobile Point of Sale Channel 220

Omnisend

FEBRUARY 9, 2023

Reading Time: 6 minutes 2022 was an interesting year, revealing the start of challenges that are expected to continue through 2023. Among these challenges are war, global inflation, continued threats of a recession deep into 2023, and, for marketers, increased costs of digital advertisements with lower performance than previous years.

Hobbies 88

Hobbies eCommerce Marketing Leisure 88

365 Retail

SEPTEMBER 24, 2023

Held on 27th and 28th September 2023 at ExCeL London, the event is expected to attract over 11,000 visitors and will feature more than 300 solution providers. Click here to view the full line-up and timings 2023 ecommerce expo conference programme. View the comprehensive list of exhibitors here.

eCommerce 69

eCommerce Multi-channel B2B eCommerce Platforms 69

UpSellIt

AUGUST 23, 2023

With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace.

eCommerce 129

eCommerce Recommendation Omnichannel Customer Data 129

ESW

AUGUST 6, 2023

Back to School 2023 spending is in full swing. DTC ecommerce channels are uniquely capable of accommodating such pivots and changes nearly instantly. So brands that include online stores in their channel mix are well positioned to make decisions based on market and consumer behaviour. year over year to $31.2

Consumer Electronics 78

Consumer Electronics Electronics Retail Apparel 78

365 Retail

JUNE 19, 2023

Akeneo , the Product Experience company, today released its 2023 B2C Survey: Product Experience Satisfaction Around the World , an annual mission to understand how consumers make decisions when buying products, how product experiences impact those decisions and what product information is important to them.

Consumer 72

Consumer B2C Merchant Services Omnichannel 72

lateshipment

JANUARY 17, 2023

Moving onto 2023, we need to draft our plans early to reach our goals for the year. Before we get started with the CX trends you must be aware of/ implement in 2023, let’s revisit things a little. . 6 E-commerce CX Trends to Look out for in 2023. customers expect a personalized experience at every channel and touchpoint.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

ROI Revolution

NOVEMBER 9, 2022

For 2023, ecommerce predictions will be difficult to nail on the head. In this article, explore 2023 ecommerce predictions from 17 digital marketing experts at ROI who specialize in strategies ranging from Amazon and paid search advertising to SEO and website optimization and more! Ongoing supply chain concerns.

Shipping Costs 78

Shipping Costs eCommerce Marketing Merchant Services 78

Retail TouchPoints

JANUARY 4, 2024

TikTok and Peloton are teaming up to launch a new fitness hub on the social media platform — #TikTokFitness — marking the first time that Peloton will produce bespoke social content for a partner outside of Peloton-owned channels. branding refresh — which debuted in May 2023 as the company faced a product recall of 2.1

Social Media 260

Social Media Apparel Clothing Information 260

Ecommerce Platforms

MARCH 9, 2023

Here, you can track customer conversations across multiple channels, and implement strategies for better conversions. Sendinblue Review (Feb 2023): Is Sendinblue the Best Email Marketing Service? SendinBlue Pricing: The Complete Guide (Feb 2023) Go to the top 2. There’s even a built-in CRM. Further reading ? Further reading ?

Omnichannel 104

Omnichannel Multi-channel Technology Live Chat 104