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The Best Live Chat Software for Ecommerce Stores in 2023

Ecommerce Platforms

Live chat software has quickly become an essential tool for ecommerce businesses. To deliver an exceptional live chat experience, businesses must invest in the right tools. Simply adding a chat widget to your website isn't enough. What Exactly is Ecommerce Live Chat? LiveChat LiveChat homepage.

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The Best Live Chat Software for Ecommerce Stores in 2023

Ecommerce Platforms

Live chat software has quickly become an essential tool for ecommerce businesses. To deliver an exceptional live chat experience, businesses must invest in the right tools. Simply adding a chat widget to your website isn't enough. What Exactly is Ecommerce Live Chat? LiveChat LiveChat homepage.

Live Chat 104
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How Consumer Electronics Brands Can Reduce Holiday Shopping Returns

ESW

American consumers spent an astounding $1.29 Since computers, televisions, smartphones and other electronics are often priced higher than other retail items, the return cycle can be particularly vicious for consumer electronics brands. So how can consumer electronics brands reduce the number of holiday returns this year?

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Building Connected Commerce in the Age of Loneliness

Retail TouchPoints

In May 2023, the U.S. The meteoric rise of generative AI has powered a groundswell of AI chatbots and automated FAQs, but only 34% of consumers approve of their usage. Even instituting a live chat with a real person, not a robot, can be beneficial. Most of the time, this isn’t something we see firsthand.

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3 Post-Purchase Fails…and How to Fix Them  

Retail TouchPoints

Executive teams have historically looked at the customer journey as a funnel, aiming to bring consumers from an initial point of engagement through to a purchase. And consumers agree, with 90% saying that the post-purchase experience is just as important as the quality of the products they’re getting.

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. While most retailers offer live chat on their websites, only 48% offer live chat in the cart — a critical step in conversion.

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Best ConvertKit Alternatives for 2023

Ecommerce Platforms

Free package and an affordable pricing structure Landing pages, sign-up forms, and CRM technology Access to a range of valuable integrations Live chat functionality for customer support Excellent ease of use for beginners Lots of segmentation options Cons ? Sendinblue Review (Feb 2023): Is Sendinblue the Best Email Marketing Service?