Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 279

Technology Retail Customer Experience Presentation 279

Wiser

JULY 18, 2023

Factors That Could Influence Consumer Spending Part of developing a successful holiday sales strategy includes forecasting the upcoming season. Changing Technology One of the most common purchases made during the 4th of July season is fireworks. Wiser’s mystery shoppers visited grocery stores across the U.S.

Food and Beverages 148

Food and Beverages Consumer Supplies Events 148

Retail TouchPoints

NOVEMBER 13, 2023

However, consumers are still spending, the labor market remains tight, and the Adobe Digital Price Index recently posted an overall 40-month low, an encouraging sign for online shoppers: Adobe reported that online prices fell for 11 out of 18 tracked product categories on an annual basis. But there are possible headwinds on the horizon.

Consumer 324

Consumer Merchant Services Sporting Goods eCommerce 324

Retail TouchPoints

JANUARY 18, 2023

Microsoft will trim its workforce by 10,000 people, or approximately 5% of its total employees, according to a January 18, 2023 SEC filing. The reductions will take place during the company’s fiscal 2023 Q3, which runs to the end of March 2023. The tech giant will take a $1.2 The tech giant will take a $1.2

Shopify 289

Shopify Technology Blog Other 289

Forrester eCommerce

MARCH 27, 2024

Written by Hannah Jachim, Senior Research Associate Both on-the-glass and below-the-glass technologies drive digital experiences in manufacturing. Analyzing data from Forrester’s Consumer Digital Experiences Survey, 2023, we find that: CTOs […]

Supplies 228

Supplies Technology Consumer Customer 228

Retail TouchPoints

FEBRUARY 17, 2023

Success in the new retail landscape in 2023 requires many of the characteristics of a winning sports team. Some retailers such as the Harry Potter store hire actors with a passion for Harry Potter to engage and interact with their consumers. Winning teams begin with an end in mind. and it is working.

Games 289

Games Social Media Retail Outdoor 289

Forrester eCommerce

JULY 12, 2023

In a tough economy, where privacy legislation and technology changes make qualitative consumer data increasingly difficult to access, B2C marketers are struggling to adapt their data strategies for deeper customer understanding and develop AI capabilities to personalize experiences.

B2C 332

B2C Marketing Technology Consumer 332

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries.

Consumer 246

Consumer Payment Services Food and Beverages Supplies 246

Retail TouchPoints

FEBRUARY 13, 2023

According to one report , the total cost of ecommerce fraud to merchants will exceed $48 billion globally in 2023, from just over $41 billion in 2022. Fortunately, newer technologies like graph databases and machine learning do that. Using AI and ML technologies are the best tools to attack fraud, with adoption rising.

Merchant Services 289

Merchant Services Payment Services Technology eCommerce 289

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As Uninspiring. That’s a very conversational interaction,” she said.

Technology 246

Technology eCommerce Outdoor Consumer 246

Forrester eCommerce

JUNE 6, 2023

As has been the trend in recent years, the Apple World Wide Developer Conference (WWDC 2023) keynote has kept its focus centered on consumers — read about that here.

Mobile 195

Mobile Management Consumer Technology 195

Retail TouchPoints

FEBRUARY 7, 2023

It was amazing to be back in NYC for NRF 2023, and this year’s event did not disappoint. This remains a $50 million to $100 million opportunity for most $5B+ retailers in 2023, and too few non-grocers are pursuing it as a solution. It seems retailers are finally upgrading their marketing technology stacks with this technology.

Retail 278

Retail POS Apparel Department Stores 278

Retail TouchPoints

APRIL 19, 2023

Below are three big ways data will impact retailers in 2023. For example, if a retailer has the technology to identify the sales associate for a given customer transaction, can they reward or incentivize that employee via a loyalty account? Using loyalty to retain employees.

Retail 275

Retail Technology Information Management 275

ESW

JUNE 23, 2023

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. But keeping up with consumer behaviour around the world can be overwhelming for even the biggest ecommerce brands. So what should ecommerce brands know about consumer behaviour in 2023?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 276

Customer Retention Jewelry Outdoor Fulfillment 276

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

Consumer 240

Consumer Payment Services Point of Sale POS 240

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. The NRF Big Show , held in NYC Jan.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

iVend

JANUARY 17, 2023

In retail, 2023 is set to still be a time of challenge and flux as the world recovers from the disruption of the pandemic. But we’re also seeing exciting technology trends * in the retail industry. See how we’re implementing digital technology in retail stores. Retail technology solutions are the answer.

Technology 80

Technology Retail Omnichannel Customer Experience 80

Retail TouchPoints

DECEMBER 23, 2022

Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility. With consumers pulling back on spending due to rising prices, retailers must evolve as well. The merchandising function needs a major upgrade in 2023. Retail is already changing.

eCommerce 261

eCommerce Shipping Costs Retail Technology 261

Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. As consumers faced higher prices at the gas pump, grocery stores and other places, many cut back on their spending, increasing the competition among retailers. Bad Bots are Siphoning Profits.

Payment Services 306

Payment Services Merchant Services Retail Gifts 306

Retail TouchPoints

APRIL 18, 2023

Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds. As shopping journeys become increasingly complex, it’s harder for brands to put themselves in front of their consumers at exactly the right moment. Shopping is everywhere.

Merchant Services 288

Merchant Services Payment Services Social Media Retail 288

Retail TouchPoints

DECEMBER 6, 2023

At-home gym brand Tonal is launching a trade-in deal targeting Lululemon customers stuck with Mirror technology that’s no longer being supported by the retailer. Lululemon announced it would discontinue sales of its Studio Mirror product when it teamed up with Peloton in September 2023. Beginning Dec.

Technology 279

Technology Consumer Customer Retail 279

Retail TouchPoints

JUNE 9, 2022

Clark’s last day as CEO of the Worldwide Consumer business at Amazon will be July 1. For the first six months he will serve as Co-CEO alongside Flexport Founder and current CEO Ryan Peterson, who then plans to transition to the role of Executive Chairman in March 2023. He’ll take the reins at Flexport a few months later on Sept.

Supplies 278

Supplies Consumer Shopify eCommerce 278

GetElastic

FEBRUARY 7, 2023

Improve Cost-Effectiveness with Modular and Composable Technologies By 2026, the speed of digital innovation will improve by 60%, relative to 2022, for organizations that have established mechanisms to reuse composable digital commerce modules.".otro-blockquote{ You can read the full report on Gartner's 2023 predictions here.

Consumer 148

Consumer Demo Improvements Customer Experience 148

Retail TouchPoints

MARCH 13, 2024

Tempur Sealy initially announced its plans to acquire Mattress Firm in May 2023 for $4 billion in a cash and stock transaction. We believe our Purple brand and products bring a high number of unique consumers into Mattress Firm stores. This agreement will give us time to explore expansion opportunities.” ”

Technology 275

Technology Improvements Consumer Retail 275

Retail TouchPoints

JANUARY 2, 2024

JD.com had sued Alibaba and its ecommerce divisions, Zhejiang Tmall Network and Zhejiang Tmall Technology, for practicing “choosing one of two” behaviors — essentially saying to suppliers that if they sold to JD.com, they would not be allowed to sell on Alibaba. In 2021, Alibaba was fined a record $2.75

eCommerce 325

eCommerce Technology Marketing Consumer 325

365 Retail

MAY 5, 2023

The Retail Technology Show brought together nearly 10,000 retail professionals at London’s Olympia on 26 & 27 April. 9963 retail professionals visited the 2023 Retail Technology Show, an increase of +45% from 2022 when 6850 visitors attended – including representatives from each of the UK’s top 50 retail brands registered to attend.

Technology 68

Technology Retail Events Consumer 68

365 Retail

DECEMBER 21, 2022

Rising inflation, supply chain disruptions, and a rocky economic outlook for 2023 may have retailers feeling spooked this year, especially as companies are still recovering from the pandemic. . But there is plenty of opportunity for brands to use technology to innovate and thrive in the new year. Omnichannel Retail.

Retail 133

Retail Clothing Technology Accessories 133

365 Retail

DECEMBER 9, 2022

Registrations for retail’s golden ticket event, the Retail Technology Show , which brings together Europe’s most forward-thinking retailers and leading tech innovators, are now open, as it promises to bring a world of pure imagination, innovation and inspiration to the leading trade show. An unrivalled hotbed of innovation.

Technology 71

Technology Retail Events Payment Services 71

365 Retail

FEBRUARY 10, 2023

Consumer electronics brands are looking to increase their direct-to-consumer selling in 2023, despite the cost of living crisis and reductions in consumer spending. Amazon has been a mainstay for consumer electronics brands and 69% of those surveyed claimed it is still a key channel.

Channel 121

Channel Consumer Electronics Consumer Electronics 121

Forrester eCommerce

JUNE 14, 2023

No matter what technology foundation you’re using – a data lake, a data warehouse, data fabric, data mesh, etc. – BI applications are where business users consume data and turn it into actionable insights and decisions. The BI market has […]

Technology 368

Technology Consumer Marketing 368

Retail TouchPoints

FEBRUARY 28, 2024

Authentic brands including Juicy Couture, Frederick’s of Hollywood and the newly launched Authentic.com already use the solution provider’s AI-powered technology, but now Fast Simon has become a preferred partner for other Authentic-owned brands such as DC Shoes and Reebok. In July 2023 Authentic purchased the footwear brand Rockport.

Online Retail 269

Online Retail Recommendation Technology Improvements 269

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

ESW

DECEMBER 21, 2023

As we close out 2023 and prepare for 2024, we look back at our most popular global ecommerce posts of the last year. 2023 was a year of the unexpected. The predicted economic downturn largely did not materalise and, in fact, consumer spending increased. The post Our Top Global Ecommerce Posts of 2023 appeared first on ESW.

eCommerce 78

eCommerce Apparel Consumer Customer Experience 78

ESW

NOVEMBER 16, 2023

Specialization enables ESW to expand its reach in unlocking global direct-to-consumer ecommerce growth for merchants New York, NY—November 16, 2023—ESW, a global direct-to-consumer (DTC) ecommerce company, today announced it is now a Gold Partner in Adobe’s Technology Partner Program.

Merchant Services 88

Merchant Services Technology Payment Services Payments 88

Retail TouchPoints

MARCH 30, 2023

The Private Label Manufacturers Association reported that sales of private label consumer packaged goods soared 11% last year to nearly $230 billion. Sales of store brand products often rise during periods of economic hardship, and it’s clear that double-digit inflation has spurred consumers to turn to cheaper alternatives to save money.

Consumer 256

Consumer Food and Beverages Retail Supplies 256

ESW

DECEMBER 4, 2023

ENDS Notes to Editors About ESW: ESW is the leading global and domestic direct-to-consumer (DTC) ecommerce company, empowering the world’s best-loved brands and retailers to expand their DTC channel. Furthermore, Shopware relies on a global network of 1,600 sales, technology and solution partners, securing a stable ecosystem.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88