Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023. A major reason for this drop?

Consumer 309

Consumer Shipping Costs Customer Retention Information 309

Omniconvert

NOVEMBER 25, 2022

Today we'll look at the Customer Satisfaction Score (CSAT): what it means, how it differs from other CX metrics, and how it contributes to improved CLV. The post Customer Satisfaction Score – will it matter in 2023? appeared first on Omniconvert Ecommerce Growth Blog.

Customer 78

Customer Blog Improvements eCommerce 78

Smile.io

FEBRUARY 1, 2023

We have compiled a list of 23 Black-owned small businesses to support in 2023 from four different categories—fashion and accessories, beauty and skincare, haircare, home and lifestyle, and food and beverage. We’re looking at the top 10 examples of CSR used as a customer retention tool. Blog Beth Foster 4.

Food and Beverages 127

Food and Beverages Beauty and Health Gifts Accessories 127

Ecommerce Platforms

DECEMBER 12, 2022

You can charge subscription customers according to your preferred cadence, use customer retention tools to prevent churn when customers cancel, and even use Shop Pay and Apple Pay for accelerated checkout. The post The Best Shopify Subscription Apps for 2023 appeared first on Ecommerce Platforms.

Subscription 118

Subscription Shopify Merchant Services Shipping Costs 118

Algopix

AUGUST 30, 2023

With a focus on conversion optimization, customer retention, and data-driven strategies, the podcast offers actionable insights for businesses aiming to double their success. The post The Best 15 eCommerce Podcasts for Sellers in 2023 appeared first on | Algopix.

eCommerce 108

eCommerce Shopify Information Technology 108

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. Where else are my customers shopping?

Multi-channel 264

Multi-channel Payment Services Automotive Consumer 264

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

AUGUST 28, 2023

The holiday prediction is in line with data from the 2023 back-to-school (BTS) season, which also have shown a 1% YoY growth rate in the U.S. 22, 2023 briefing. “For 22, 2023 briefing. growth rate lags the projected global growth rate of 4% , which Salesforce forecasts will generate $1.19 trillion in online sales.

Shipping Costs 246

Shipping Costs Gifts Fulfillment Consumer 246

Ecommerce Platforms

MARCH 14, 2023

Review generation tools integrate with Google and social media platforms, while dashboards provide a long-term view of customer retention. The post Evercommerce Review 2023: All the Pros and Cons You Need to Know appeared first on Ecommerce Platforms.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Ecommerce Platforms

JANUARY 22, 2023

There’s also the benefit of driving customer retention and satisfaction by generating embedded quotes within emails and your website. The post How to Accept Payments Online in 2023 appeared first on Ecommerce Platforms.

Payment Services 104

Payment Services Merchant Services Payments ACH 104

Retail TouchPoints

APRIL 12, 2023

Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see. With that loyalty card, customers can find personalized offers in-store that ease and enhance the shopping experience. Hyper-personalization is also on the rise.

Retail 264

Retail Shipping Costs Supplies Customer Retention 264

GetElastic

NOVEMBER 9, 2021

Let’s take a quick look at some of the survey’s key statistical findings: By 2025, 75% of B2B manufacturers will sell to their customers directly via digital commerce. By 2023, 75% of organizations selling directly to consumers will offer subscription services, but only 20% will succeed in increasing customer retention.

B2C 146

B2C B2B Customer Retention Subscription 146

365 Retail

SEPTEMBER 27, 2023

Bed Kingdom operates purely online and has already achieved 50% year-on-year growth in 2023, which has driven the move to the new premises and set the business ahead of sales targets for the year. This spurt in sales led the e-commerce company to be listed in this year’s Sunday Times Top 100 list of fast-growing companies.

eCommerce 111

eCommerce Customer Retention Retail Operations 111

Algopix

JULY 16, 2023

Reducing Cart Abandonment Email marketing software allows businesses to set up automated cart abandonment recovery campaigns, reminding customers about their abandoned carts and incentivizing them to complete their purchases. The post Best 20 Email Marketing Software for eCommerce in 2023 appeared first on | Algopix.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Smile.io

MARCH 8, 2024

billion in 2023. When using live commerce and ecommerce sites, customers can choose from a range of delivery options or even curbside pickup.   Advertising revenue from TikTok was expected to rise by 55% in 2023. Billion in 2023. Unsurprisingly, China is a big player, with an ecommerce market worth $885.94

Social Media 70

Social Media Customer Loyalty Customer Retention eCommerce 70

Retail TouchPoints

MARCH 25, 2024

Community If you’re tasked with customer retention and loyalty and are trying to uncover new ways to cultivate community, then this track is for you. After unveiling a “complete pet care experience” in New York City’s SoHo during the summer of 2023, the retailer is thinking even bigger.

Retail 260

Retail Article Omnichannel Customer Experience 260

Smile.io

APRIL 6, 2023

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. What is Customer Retention, and Why is it Important?

Customer 95

Customer Customer Retention Blog eCommerce 95

Smile.io

JULY 7, 2023

Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. According to our data at Smile.io , on average, the top 10% of customers spend 2 times more per order than the lower 90%. Blog Mike Rossi 2. Blog Jonathan Roque 4.

Customer Retention 83

Customer Retention Blog Customer Experience Jewelry 83

365 Retail

AUGUST 11, 2023

With the cost-of-living squeezing consumers’ disposable incomes and ebbing away at customers’ loyalty propensities, retailers are facing higher levels of customer churn, the latest research from insights-led customer engagement platform, MoEngage , suggests.

Customer Retention 52

Customer Retention Customer eCommerce Retail 52

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Algopix

JULY 13, 2023

Common CRM KPIs include customer acquisition rate, customer retention rate, conversion rate, customer satisfaction score, and average response time. The post Best 20 eCommerce Customer Relationship Management (CRM) Systems of 2023 appeared first on | Algopix.

Payment Services 78

Payment Services eCommerce Management Customer 78

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

lateshipment

NOVEMBER 8, 2023

This is one question which always arises from a customer. What do you provide for me other than the product, is what the customer in 2023 wants to know? It’s a good strategy to include brand storytelling in your marketing in order to convert customers. Why should I buy from you?

eCommerce 130

eCommerce Social Media Gifts Definition 130

GetElastic

DECEMBER 1, 2021

However, they also state that while “ 75% of organizations selling direct to consumer will offer subscriptions services by 2023, only 20% will succeed in increasing customer retention. ”. Why’s that you may ask?

Subscription 148

Subscription Payment Services Payments eCommerce 148

Smile.io

FEBRUARY 12, 2024

Let’s explore five steps for using email to nurture interest and win customer loyalty.    The State of Ecommerce Customer Loyalty in 2023 Discover key loyalty and retention findings from Smile Rewards’ dataset with this report on the state of ecommerce customer loyalty in 2023.

eCommerce 77

eCommerce Marketing Customer Loyalty Multi-channel 77

Smile.io

NOVEMBER 14, 2023

Ecommerce businesses can leverage it for a deeper understanding of customer preferences and create highly targeted marketing campaigns, ultimately boosting sales, conversions, and customer retention. Knowing about your customers and the channels they come from is key for retargeting.

Customer Retention 46

Customer Retention Shopify White Paper Multi-channel 46

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Customer Retention 71

Customer Retention Customer Social Media Merchant Services 71

Retail TouchPoints

MAY 23, 2023

In celebration of Earth Day 2023, the brand also launched a partnership with Sway , the regenerative design company and 2023 Winner of the Tom Ford Plastic Innovation Prize, to release a limited-edition Wine-Ote’s note card.

Specialty Retailers 275

Specialty Retailers Consumer Social Media Accessories 275

Sailthru

JUNE 1, 2023

Interactive digital experiences can help build brand loyalty while delivering key details about your customer’s interests and future purchase intent. The importance of data to strengthen customer retention and sales is well-known by most businesses. Better personalization leads to stronger engagement and higher ROI.

Travel 78

Travel Customer Retention Demo Recommendation 78

Smile.io

FEBRUARY 2, 2024

  For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022. Mike Rossi 2023 Customer loyalty data snapshot  The study examines key retention metrics year over year by industry and merchant size based on average monthly order count.

Customer Loyalty 85

Customer Loyalty eCommerce Customer Merchant Services 85

iVend

MARCH 14, 2023

But this isn’t simply a return to 2019 – the post-pandemic shoppers of 2023 have higher expectations and demands. A recent study of what shoppers want from the instore experience + concluded that ‘expectations of the face-to-face experience have been raised over several years in which customers have been pushed further online’.

POS 90

POS Point of Sale Mobile Payment Services 90

Smile.io

NOVEMBER 17, 2023

Editor’s Note: This post was originally published in 2016 and was updated for accuracy and comprehensiveness on November 17, 2023. For the past number of years, more and more company executives have been putting the spotlight on customer retention.

Customer Retention 88

Customer Retention Customer Loyalty Customer Other 88

GetElastic

SEPTEMBER 7, 2021

Gartner Predicts that by 2023, 75% of organizations selling direct to consumers will offer subscription services. This rapid growth wouldn’t be possible without the adoption of customers. In addition, once a customer signs up for a subscription they are more likely to form a bond with your brand after months of engagement.

Subscription 148

Subscription eCommerce Shipping Costs B2B 148

Smile.io

MARCH 14, 2023

🧵 “The loyalty program is crucial for our customer retention strategy. Most of our loyal customers take advantage of the rewards every time they purchase with us. Investing in our existing customers first, allowed us to grow organically without relying on paid advertising.

Hobbies 61

Hobbies Beauty and Health Social Media Arts 61

Ecommerce Platforms

MARCH 27, 2023

Here’s what machine learning solutions can do for your ecommerce business: Customer retention Increase in revenue Automation of menial tasks Improved analytics ML solutions can do customer support and optimize sales to drive the bottom line upward, but the biggest benefit of using them is qualitative, not quantitative.

eCommerce 104

eCommerce Payment Services Payments Recommendation 104

Smile.io

MARCH 1, 2023

pic.twitter.com/lJXiymmNqD — karla 🌱 (@kbozaaa) February 13, 2023 Making it their mission to support women, and be unapologetic about their beliefs is a significant part of Girls Who Grind Coffee’s brand image. It makes it easy for their customers to understand their priorities as a company.

Customer Retention 94

Customer Retention Customer Apparel Clothing 94