Retail TouchPoints

MARCH 6, 2024

million in 2023, 12% higher than the $669.8 in 2023, to $287 , and boosted its number of active customers 2.5% , to 2.33 Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year. million generated in 2022.

Omnichannel 278

Omnichannel Retail Management Customer 278

Retail TouchPoints

JANUARY 30, 2024

store managers’ base pay from an average of $117,000 per year to $128,000 and has redesigned its bonus program to include a store’s profits, not just its sales. Bonuses could now amount to 200% of a manager’s base salary. Walmart will raise its U.S. in a blog post.

Management 278

Management Operations Blog Improvements 278

Forrester eCommerce

SEPTEMBER 18, 2023

I led Forrester’s recent update of the Forrester Wave evaluation of the HCM market after three years in which the market rapidly evolved. Given the challenges that the pandemic and talent constraints posed to the basic role of HR, HCM vendors have worked hard to inject intelligent innovation into what otherwise might have seemed a […]

Management 417

Management Marketing 417

Forrester eCommerce

SEPTEMBER 21, 2023

A lot has changed since the last Forrester Wave™ evaluation on vulnerability risk management (VRM) in 2019. Since then, the VRM market has experienced several mergers, an unprecedented increase in volume of common vulnerabilities and exposure, and vulnerabilities such as Log4j that will forever live in infamy (and responder nightmares).

Management 228

Management Marketing 228

Forrester eCommerce

AUGUST 28, 2023

In my latest report, The State Of Data Security, 2023, we reviewed and analyzed Forrester survey data to identify the key data security trends of the year. Data is everywhere. What constitutes sensitive data for organizations today has greatly expanded in type and format.

Management 370

Management 370

Forrester eCommerce

SEPTEMBER 8, 2023

LeanIX, a privately held enterprise architecture (EA) management solution, is set to be acquired by SAP, as announced on September 7, 2023 (click here). SAP has made this strategic acquisition to offer SAP clients access to a complete suite of tools essential for continuous business transformation.

Management 417

Management Technology 417

365 Retail

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

Management 82

Management Arts Fulfillment Technology 82

Forrester eCommerce

SEPTEMBER 15, 2023

In Forrester’s Q2 2023 Digital Process Automation Survey, three primary trends came into focus: 1) Organizations hit the pause button on digital transformation (DT) in the wake of economic uncertainty and tightening budgets; 2) process intelligence has gained […]

Marketing 430

Marketing Management Customer 430

Retail TouchPoints

MAY 1, 2023

The acquisition is contingent on a separate transaction in which Mapco and its remaining locations and assets will be sold to Majors Management. The transaction is expected to close in the second half of 2023, subject to standard regulatory approvals and closing conditions. “As

Management 296

Management Operations Customer Retail 296

Forrester eCommerce

NOVEMBER 29, 2022

There’s been a lot of buzz around Tanium in the industry lately, especially with the company’s recent partnership with Microsoft, its software bill of materials (SBOM) release, and continued marketing of a new term: converged endpoint management, or […].

Management 195

Management Marketing 195

Forrester eCommerce

JUNE 6, 2023

As has been the trend in recent years, the Apple World Wide Developer Conference (WWDC 2023) keynote has kept its focus centered on consumers — read about that here.

Mobile 195

Mobile Management Consumer Technology 195

Forrester eCommerce

DECEMBER 6, 2023

We recently completed The Forrester Wave™: Digital Operations Planning And Analytics, Q4 2023, covering what is also known as enterprise performance management (EPM), financial planning and analytics (FP&A), or extended planning and analytics (xP&A). We see significant interest […]

Operations 228

Operations Management Customer 228

Forrester eCommerce

JANUARY 17, 2024

Forrester just published The Canada Net Promoter Rankings, 2023 report, which includes the Net Promoter Score℠ (NPS) and industry rank for 100 brands across nine industries.

Customer Experience 275

Customer Experience Recommendation Consumer Customer 275

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 264

Retail Supplies Merchant Services Social Media 264

Retail TouchPoints

MAY 10, 2023

The senior management team of Franchise Group , led by the company’s CEO Brian Kahn along with a consortium of financial partners that includes B. Under the proposal, Franchise Group common stockholders other than the management group will receive $30 in cash for each share of common stock they hold, representing a premium of 31.9%

Home Furnishings 279

Home Furnishings Management Supplies Operations 279

Retail TouchPoints

JANUARY 6, 2023

Consumers are a little more cautious,” said Steve Rogers, Managing Director at Deloitte in an interview with Retail TouchPoints. “ That’s informing their attitudes, so as we go into 2023 these same people are more than twice as likely to be concerned about their savings levels.”.

Retail 359

Retail Payment Services Consumer Management 359

Forrester eCommerce

DECEMBER 7, 2023

The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q4 2023 is now live! When Odysseus left Ithaca and sailed to fight in the Trojan War, he had no idea how the gods would impact his journey – or that it would take him over 20 years to return home. For 10 years the Greek army […]

Management 265

Management 265

Forrester eCommerce

OCTOBER 30, 2022

In 2023, the risk function will rise at European organizations, but one major firm will lose employee trust through misuse of tech. Find out more in our 2023 cybersecurity predictions.

Management 195

Management Customer 195

Forrester eCommerce

NOVEMBER 20, 2023

Managing the end-to-end lifecycle of “high-value content,” such […] While this is partially a branding and licensing streamlining effort, SharePoint Premium will continue to evolve into an AI-powered content platform with document automation, metadata enrichment, and other intelligent content services.

Document 402

Document Management Other Technology 402

Forrester eCommerce

MAY 1, 2023

Forrester’s recently published report, Top Cybersecurity Threats In 2023, examines five cybersecurity threats — established […] Forrester data shows that almost three-quarters of organizations reported one or more data breaches in the past 12 months.

Management 370

Management 370

Forrester eCommerce

FEBRUARY 14, 2023

In 2023 the software industry will continue to grow and expand its share of the overall tech market spend; however, challenges exist. Growth alone is no longer enough, as shifts in investment capital are forcing new emphasis on managing profits and operational costs.

Operations 195

Operations Management Marketing 195

Retail TouchPoints

DECEMBER 29, 2022

trillion in 2023. Let us look at a few ways to improve customer experience in the retail industry through knowledge management. What is Knowledge Management and Why is it Important? With the right knowledge management system in place, employees can better train and organize resources and training material for their staff.

Customer Experience 360

Customer Experience Management Customer Retail 360

Forrester eCommerce

NOVEMBER 28, 2023

On Wednesday 22nd November 2023, the Minister for Home Affairs and Cyber Security, the Hon. Clare O’Neil MP announced the 2023-2030 Australian Cyber Security Strategy, a strategy to which Forrester contributed in April 2023, via a submission to the discussion paper. The

Management 242

Management 242

Forrester eCommerce

AUGUST 4, 2023

Data management – which includes data ingestion, […] The fundamental business needs of storing, processing, and accessing data are complicated by ongoing cloud migration, growing data variety and volumes, demand for real-time everything, and ever-expanding regulatory and compliance mandates.

Management 195

Management Customer Data Technology Customer 195

Forrester eCommerce

JANUARY 18, 2023

The External Attack Surface Management Landscape, Q1 2023 is now available! Forrester clients can view the report to dive deeper into the benefits of EASM and key functionalities to assess when selecting an EASM vendor.

Management 195

Management 195

Retail TouchPoints

NOVEMBER 3, 2022

Nordstrom is sponsoring and helping to launch a new Product Management course track at Atlanta-based Historically Black College and University (HBCU) Morehouse College as part of its ongoing investments in Black talent. It’s critical that our product managers reflect the diverse group of customers we serve.

Management 279

Management Fashion Technology Fulfillment 279

Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. While ecommerce businesses strategize on how to rebound in 2023, there’s another factor impacting margins completely independent of the economy. Inflation and the Incredible Shrinking Margin.

Payment Services 306

Payment Services Merchant Services Retail Gifts 306

FastSpring

NOVEMBER 8, 2023

Situated in Parque das Nações, Feira Internacional de Lisboa and Altice arena are the homes for Web Summit 2023 in Lisbon. Our platform includes branded localized checkout, subscription management, and so much more. The post Join FastSpring at Web Summit 2023! If so, join FastSpring at the Web Summit November 13-16th!

Merchant Services 146

Merchant Services Payment Services Leisure Demo 146

Forrester eCommerce

DECEMBER 12, 2023

Our evaluation reveals a field of PIM vendors that are driving top-line business growth by actively managing product information quality within the enterprise and across thousands of channel endpoints.

Channel 228

Channel Management Information Consumer 228

Wiser

DECEMBER 20, 2023

Analyzing the holiday retail trends of 2023 can illuminate the path forward for brands and retailers and clarify the steps they need to take to stay competitive. ‘Tis the Season for eCommerce Reflecting on the holiday retail trends of 2023, it’s undeniable that many consumers were drawn to online shopping.

Retail 147

Retail Shipping Costs Leisure Gifts 147

Fabric

MARCH 27, 2023

Shopify & BigCommerce Integrations, Inventory Networks and more Commerce Platform | Marketplace | Order Management (OMS) fabric Marketplace Shopify integration enhancements fabric Marketplace has a pre-built out-of-the-box integration with Shopify, nearly eliminating your integration time and costs.

Merchant Services 130

Merchant Services WooCommerce BigCommerce Shopify 130

Forrester eCommerce

OCTOBER 31, 2022

On top of the usual challenges, in 2023 security pros will see more risk coming from internal forces like enabling anywhere work and the future of the office. Learn more in our 2023 predictions.

Management 195

Management Customer 195

Forrester eCommerce

MARCH 6, 2023

Forrester recently published Top Recommendations For Your Security Program, 2023 for CISOs and other senior cybersecurity and technology leaders. In 2023, our recommendations fall into three major strategic themes for security […]

Recommendation 195

Recommendation Technology Other Management 195

Talkoot

JULY 1, 2023

Talkoot named fastest implementation for product information management software in G2 Summer 2023 reports Anna Rillahan Talkoot Chief Growth Officer Talkoot, the most powerful & complete AI product storytelling platform for ecommerce, is proud to announce it has once again been recognized with the Fastest Implementation badge in the product information (..)

Information 78

Information Management eCommerce 78

Forrester eCommerce

JANUARY 30, 2023

So far, 2023 is shaping up to be yet another volatile and difficult year. Companies across sectors — with a particular concentration in high tech — are shedding jobs and slashing costs to weather the next twelve months. Given the perennial skills and staffing shortage in security, it’s unlikely CISOs will be asked to make […]

Management 195

Management 195